2014 Ram Cargo Van service

In Mexico Contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
9
IF YOU NEED CONSUMER ASSISTANCE 637

The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.WARNING!
Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles and certain
products of component wear contain, or emit, chemi-
cals known to the State of California to cause cancer
and birth defects, or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of Chrysler Group
LLC warranties applicable to this vehicle and market.
638 IF YOU NEED CONSUMER ASSISTANCE

MOPAR® PARTS
MOPAR® fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
9
IF YOU NEED CONSUMER ASSISTANCE 639

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing Chrysler Group LLC ve-
hicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific Chrysler Group LLC vehicles.
Included are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.
640 IF YOU NEED CONSUMER ASSISTANCE

Call toll free at:
•1–800–890–4038 (U.S.)
• 1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
9
IF YOU NEED CONSUMER ASSISTANCE 641

Carbon Monoxide Warning..................101
Cargo Area Features ...................... .275
Cargo Compartment ...................... .275
Luggage Carrier ....................... .279
Cargo (Vehicle Loading) ....................268
Car Washes ............................ .603
Cellular Phone .......................... .129
Center High Mounted Stop Light ..............623
Certification Label ........................ .520
Chains, Tire ............................ .498
Changing A Flat Tire ...................... .544
Chart, Tire Sizing ........................ .478
Check Engine Light (Malfunction Indicator Light) . .300
Checking Your Vehicle For Safety ..............101
Checks, Safety .......................... .101
Child Restraint ............................86
Child Safety Locks .........................48
Clean Air Gasoline ........................511
Climate Control ......................... .415Clock
................................. .333
Coat Hook ............................. .268
Coin Holder ............................ .269
Cold Weather Operation ....................442
Compact Disc (CD) Maintenance ..............414
Compact Spare Tire ....................... .493
Compass .............................. .322
Compass Calibration ...................... .323
Compass Variance ........................ .324
Computer, Trip/Travel ..................... .320
Connector UCI................................ .358
Universal Consumer Interface (UCI) ..........358
Conserving Fuel ......................... .319
Console ............................... .269
Console, Floor .......................... .269
Console, Overhead ....................... .234
Console, Removable ...................... .272
Contract,

Service ......................... .637
646 INDEX

Coolant Pressure Cap (Radiator Cap)...........595
Cooling System .......................... .592
Adding Coolant (Antifreeze) ...............594
Coolant Capacity ...................... .624
Coolant Level ......................... .592
Disposal of Used Coolant .................596
Drain, Flush, and Refill ...................593
Inspection ........................... .596
Points to Remember .....................597
Pressure Cap ......................... .595
Radiator Cap ......................... .595
Selection of Coolant (Antifreeze) .............593
Corrosion Protection ...................... .602
Cupholders ............................ .258
Customer Assistance ...................... .635
Data Recorder, Event .......................85
Daytime Running Lights ....................206
Dealer Service ........................... .579Defroster, Windshield
..................... .103
Delay (Intermittent) Wipers ..................212
Diagnostic System, Onboard .................576
Dimmer Control ......................... .206
Dipsticks Automatic Transmission ..................601
Oil (Engine) .......................... .580
Power Steering ........................ .461
Disabled Vehicle Towing ....................570
Disposal Antifreeze (Engine Coolant) ................596
Door Locks ..............................34
Door Opener, Garage ...................... .239
Driving Through Flowing, Rising, or Shallow Standing
Water ............................... .458
Driving to Achieve Maximum Fuel Economy ......319
DVD Player (Video Entertainment System™) ......365
10
INDEX 647

Event Data Recorder........................85
Exhaust Gas Caution ........................54
Exhaust System .......................... .101
Exterior Lights .......................... .105
Fabric Care ............................. .605
Filler Location Fuel ....................... .302
Filters Air Cleaner .......................... .583
Air Conditioning ...................... .434
Engine Oil ........................... .583
Engine Oil Disposal .....................582
Flashers Hazard Warning ....................... .541
Turn Signal .......................... .105
Flash-To-Pass ........................... .210
Flexible Fuel Vehicles Cruising Range ........................ .517
Engine Oil ........................... .517Fuel Requirements
..................... .514
Maintenance .......................... .518
Replacement Parts ...................... .518
Starting ............................. .517
Flooded Engine Starting ....................442
Floor Console ........................... .269
Fluid Capacities ......................... .624
Fluid Leaks ............................ .105
Fluid Level Checks Automatic Transmission ..................601
Brake ............................... .598
Cooling System ........................ .592
Power Steering ........................ .461
Fluids, Lubricants and Genuine Parts ...........625
Fog Lights ............................. .206
Fog Light Service ........................ .621
Fold in Floor (Stow n Go) Seating.............178
Freeing A Stuck Vehicle .....................568
Fuel .................................. .510
10
INDEX 649