
Protection of the environment
General notes
H
Environmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel con-
sumption.
R always make sure that the tire pressures
are correct.
R do not carry any unnecessary weight.
R remove roof racks once you no longer need
them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine when the vehicle
is stationary.
R drive carefully and maintain a safe distance
from the vehicle in front.
R avoid frequent, sudden acceleration and
braking. R
change gear in good time and use each gear
only up to 00C3of its maximum engine speed.
R switch off the engine in stationary traffic.
R keep an eye on the vehicle's fuel consump-
tion. Environmental issues and recommen-
dations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all rel-
evant environmental guidelines and regula-
tions when disposing of materials. This helps
to protect the environment. Product information
We recommend original Sprinter parts and
conversion parts and accessories that have
been approved expressly for the type of vehi-
cle concerned.
We test genuine Sprinter parts, as well as
conversion parts and accessories that have
been specifically approved for the type of
vehicle, for:
R reliability
R safety
R suitability
Despite ongoing market research, Mercedes-
Benz is unable to assess other parts. We
therefore accept no responsibility for the use
of such parts in a Sprinter, even if they have
been independently or officially approved.
Genuine Sprinter parts, as well as specifically
approved conversion parts and accessories,
can be obtained at an authorized Sprinter
Dealer. Here you will receive advice about
permissible technical modifications, and the
parts will be professionally installed. 22
Introduction

G
WARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle
is jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
! If the engine is switched off and a device
which is connected to the on-board diag-
nostics connection is being used, the bat-
tery may discharge.
Connecting equipment to the diagnostics
connections can lead to emissions monitor-
ing information being reset. The possible out-
come may be that the vehicle no longer fulfills
the emissions laws and regulations. This may
be a criminal offense or breach of road traffic
regulations in certain countries. Qualified specialist workshops
An authorized Sprinter Dealer is a qualified
specialist workshop. A qualified specialist
workshop has the necessary specialist knowl-
edge, tools and qualifications to correctly
carry out the work required on the vehicle.
This is especially the case for work relevant
to safety.
Observe the information in the Maintenance
Booklet.
The following work should always be carried
out at qualified specialist workshop:
R work relevant to safety
R service and maintenance work
R repair work
R modifications as well as installations and
alterations
R work on electronic components For this reason, we recommend an authorized
Sprinter Dealer. Proper use
G
WARNING
Gases and fluids from substances that con-
stitute a health hazard or react aggressively
can escape even from securely closed con-
tainers. When transporting such substances
in the vehicle interior, your ability to concen-
trate or your health could be affected during
the journey. Malfunctions, short circuits or
electrical component system failures may
also result. There is a risk of an accident and
fire.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
These include:
R solvents
R fuel
R oils and greases
R cleaning agents
R acids
There are various warning stickers affixed to
your vehicle. If you remove warning stickers,
others may fail to recognize the dangers.
Leave the warning stickers in their original
position.
Observe the following information when oper-
ating your vehicle:
R the safety information in these instructions
R the “Technical data“ section in this Opera-
tor's Manual
R traffic rules and regulations
R motor vehicle laws and safety standards 26
Introduction

Exhaust gas aftertreatment
The exhaust gas aftertreatment requires a
reducing agent known as Diesel Exhaust Fluid
(DEF) in order to function correctly. Filling up
the DEF tank is usually part of the service
scope. DEF consumption depends on opera-
tional and driving conditions and it is not nec-
essary to wait until the next scheduled
service to replenish the fluid. Fluid should be
added regularly to the DEF supply reservoir
during vehicle operation or, at the latest, after
receiving the first warning message via the
on-board computer.
To conform to emission regulations, you must
operate the vehicle with DEF and refill the
supply regularly. The engine management
recognizes attempts to operate the vehicle
without DEF, with thinned DEF or with
another reducing agent. After previous warn-
ing messages, the engine management then
prevents a further engine start.
If the DEF level drops below 1.5 US gal
(5.5 l), the first warning message is issued
and a warning tone sounds. After the mes-
sage appears for the first time, and under
normal driving conditions, the remaining DEF
reserve will last for approximately
1000 miles (1600 km) before the next mes-
sage.
After that, the 0.8 US gal (3.0 l)reserve mark
is reached. Once the reserve range has been
reached, you will receive the next warning
message and you will hear a series of warning
tones. After the first message, the DEF
reserve will last for approximately
1,200 miles (1,900 km) until the next mes-
sage is shown. However, you will only be able
to start the engine another 16 times.
You should immediately add 2.0 US gal
(7.6 l) of DEF (Y page 150) or have the DEF
supply reservoir filled at a qualified specialist
workshop.
When the number of remaining engine starts
is 0
0 the engine management prevents the
vehicle being driven at a speed exceeding 5 mph (8 km/h). The
Idle Mode Idle Modemessage
appears in the multifunction display:
If the 00B9 Check Engine indicator lamp lights
up, the exhaust gas aftertreatment is faulty or
an emission-related malfunction has occur-
red (Y page 213). You will then only be able
to drive a maximum 50 mi (80 km) before the
engine management restricts the number of
starts remaining.
If the exhaust gas aftertreatment is faulty,
have it checked and repaired at a qualified
specialist workshop.
Further information on DEF can be found in
the "Refueling" (Y page 149) and "Service
products and capacities" (Y page 324) sec-
tions. Attachments, bodies, equipment and
conversions
General notes !
For safety reasons, have add-on equip-
ment manufactured and installed accord-
ing to the Sprinter body/equipment mount-
ing directives in force. These body/equip-
ment mounting directives ensure that the
chassis and the body form one unit and that
maximum operating and road safety is ach-
ieved.
We recommend for safety reasons that:
R you carry out no other modifications to
the vehicle.
R you obtain the agreement of the distrib-
utor named on the inside of the front
cover for any deviations from the
approved body/equipment mounting
directives.
Approval from certified inspection agen-
cies or official approvals cannot rule out
risks to your safety.
We recommend that you use genuine
Mercedes-Benz parts as well as conversion
parts and accessories that have been specif-
ically approved by Mercedes-Benz for the
type of vehicle. Introduction
27 Z

Instrument cluster
Displays and controls
Instrument cluster on vehicles without steering wheel buttons
Instrument cluster in vehicles with steering-wheel buttons
Function Page
0043
Speedometer 183
0044
Tachometer 183
0087
0074,
0075Brightens/dims the
instrument cluster lighting 183
0085
Fuel gage with fuel filler flap
location indicator
183
0083
Display
Vehicles without steering
wheel buttons
184
Vehicles with steering
wheel buttons 186 Function Page
0084
Reset button
0045 34
006B
Menu button
0079 • changes standard display 184
• selects menus 185
006C
Service button
0098 Checks the engine oil level 25234
Instrument clusterAt a glance

Function Page
00B1
Fluid level too low in wind-
shield washer/headlamp
cleaning system
229
00E2
DEF supply low or contami-
nated/thinned
184
Exhaust gas aftertreatment
malfunction 224
00C7
Distance warning malfunc-
tioning
59
00B0
Lane Keeping Assist mal-
functioning
167
003E
Door or hood open 230
Electrically operated step
malfunction 230
0026
Brake pads/linings worn 225
0057
High-beam headlamps on 95
004D
Right-hand turn signal 95
003D
ASR malfunction 60
BAS malfunction 221
0089
ESP
®
malfunction 221
009F
Dirt accumulation in air fil-
ter
228 Function Page
00B4
Reserve fuel 183
Fuel filler cap open 227
00B8
Water in the fuel 229
003D
Battery charging malfunc-
tion
225
0049
Bulb defective 230
0087
Tachometer with warn-
ing and indicator lamps 0066
Parking brake applied 157
0058
Low-beam headlamps on 93
004E
Working speed governor
(ADR) on
172
0057
High-beam headlamps on 95
0077
Reserve fuel 227
Fuel filler cap open 227
0089
ESP
®
malfunction 221
0076
Fasten seat belts 230
i
Corresponding messages may also be
shown in the display (Y page 199).36
Instrument clusterAt a glance

control system in the vehicle. The auxiliary
heating heats the air in the vehicle interior to
the temperature set.
If your vehicle is equipped with a hot-water
auxiliary heater, the auxiliary heating also
keeps the coolant warm. This way, the load
on the engine is minimized and fuel is saved.
The heater booster function (Y page 130) of
the auxiliary heating supports the climate
control system when the engine is running
and the outside temperature is low.
You can use the auxiliary heating at an out-
side temperature of up to 39 ‡ (4 †). At an
outside temperature above 39 ‡ (4 †) the
auxiliary heating system and the heater boos-
ter function switch off automatically. Heating time
The heating time operating the auxiliary heat-
ing when the vehicle is stationary without the
engine running depends on the outside tem-
perature. Outside tempera-
ture Heating time
Above 23 ‡ (
00F85 †) Approx. 20 minutes
23 ‡ (
00F85 †) to 5 ‡
(00F815 †) Approx. 40 minutes
Below 5 ‡ (00F815 †) Approx. 50 minutes
You can then switch on the auxiliary heating
again.
If you do not start the engine for a while, the
total duration of heating is limited to a maxi-
mum of 120 minutes to protect the starter
battery. Switching on the auxiliary heating is
then automatically disabled. You can, for
example, switch on the auxiliary heating with-
out the engine running if the outside temper-
ature is
00F85 ‡ (00F820 †) a maximum of two
times. If you try it again, the indicator lamps
in the 0084button (Y page 124) flash alter-
nately for approximately 2 minutes to signal switch-on interlock. The auxiliary heating can-
not be switched on without starting the
engine.
When the charge status of the starter battery
is sufficient again, the switch-on interlock will
be deactivated. To charge the starter battery,
let the engine run. The engine runtime
required to reach the necessary charge sta-
tus depends on the outside temperature.
Outside tempera-
ture Engine runtime
Above 32 ‡ (0 †) Approx. 10 minutes
32 ‡ (0 †) to 14 ‡
(00F810 †) Approx. 15 minutes
Below 14 ‡ (
00F810 †) Approx. 20 minutes
Before switching on
X Check the fuel level and top up if necessary.
The auxiliary heating is operated directly
using the vehicle's fuel. The tank must be
at least a quarter full to ensure that the
auxiliary heating functions.
X Switch on climate control (Y page 116).
X Set the temperature control to the desired
temperature (Y page 117).
X Set the air distribution as required
(Y page 117).
X Open the center (Y page 121) and side air
vents ( Ypage 121) and set them to the
middle position.
i The auxiliary heating automatically
switches to heater booster mode after the
engine is started. Operating the auxiliary heating system
123Climate control Z

If the
0084 symbol in the status bar is shown:
X Press the 00CFor00DB button until the
off
off message in the display panel is shown.
X Press the 0070button.
The preselection time is deactivated. The
time is shown.
Setting the heating level You can set the heating level to a range
between 10 and 30.
The heating level corresponds to a preselec-
tion temperature for the vehicle interior. This
is a guide value and may, depending on the
outside temperature, differ from the actual
vehicle interior temperature.
X Press the 00CFor00DB button until the
00D1 symbol in the menu bar flashes.
X Press the 0070button.
The heating level display flashes.
X Using the 00CFand00DB buttons, set the
desired heating level to a range between 10
and 30.
X Press the 0070button.
The heating level is set and the 0084sym-
bol appears. Switching the heater booster function
on/off Vehicles with auxiliary heating Vehicles with heater booster function
At outside temperatures of up to 39 ‡
(4†)
the fuel-fired heater booster system heats the
vehicle interior as quickly as possible when
the engine is running.
The auxiliary heating automatically switches
to heater booster mode after the engine is
started.
At an outside temperature above 39 ‡ (4†)
the auxiliary heating system and the heater
booster function switch off automatically.
If you switch off the engine without switching
off the heater booster function, the system
will be switched on the next time the engine
is started (memory function).
i Switch the auxiliary heating on or off with
the 0084 button (Y page 124).
X To switch on/off: press the006Aswitch.
If the indicator lamp in the button lights up,
the heater booster function is switched on.
After switching off, the auxiliary heating oper-
ates for about another 2 minutes and then
switches off automatically. Replacing the remote control battery
G
WARNING
Batteries contain toxic and corrosive substan-
ces. If batteries are swallowed, it can result in
severe health problems. There is a risk of fatal
injury.
Keep batteries out of the reach of children. If
a battery is swallowed, seek medical attention
immediately. 130
Operating the auxiliary heating systemClimate control

Problems with the auxiliary heating
Problem Possible causes/consequences and
0050
0050Solutions The indicator lamp on
the remote control
flashes red rapidly. The remote control battery is discharged. Data transmission is not
possible.
X
Replace the remote control battery (Y page 130).The indicator lamp on
the remote control
flashes red and green in
rapid succession. There is no connection between the remote control and the
receiver in the vehicle.
X
Change your position in relation to the vehicle, e.g. hold the
remote control higher or to the side.
X Move closer.
If you cannot establish a connection and the auxiliary heating is
switched on, it can then only be deactivated using the 0084button
(Y page 124). The indicator lamp on
the remote control
flashes red and green in
rapid succession. Several remote controls are being used at the same time.
X
Switch on the remote control again after a short while
(Y page 126). The indicator lamp on
the remote control
flashes red and green in
rapid succession. The remote control is not synchronized.
X
Synchronize the remote control (Y page 126).The indicator lamp on
the remote control
slowly flashes red and
green alternately. The remote control is being synchronized.
X
Wait until the remote control synchronization process is com-
plete (Y page 126). The remote control for
the auxiliary heating
cannot be switched on. The remote control battery is discharged.
X
Replace the remote control battery (Y page 130).The auxiliary heating
does not switch on. The outside temperature is above 39
‡(4 †). The auxiliary heating
switches off automatically. The auxiliary heating
switches off automati-
cally and/or cannot be
switched on. The fuel tank is less than
00C4full. The auxiliary heating switches off
automatically.
X Refuel at the nearest gas station.
X Then, start the auxiliary heating several times until the fuel lines
are full. 132
Operating the auxiliary heating systemClimate control