2014 MERCEDES-BENZ SPRINTER MY14 Maintenance Booklet

Publication details
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© Mercedes-Benz Canada, Inc.
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Benz Canada Inc. are Daimler companies.
Not to be reprinted, translated or otherwise
reproduced, in whole or in part, without writ-
ten permission.
Printed in the USA.
Thank you for choosing the new Sprinter
We hope you enjoy your Sprinter. Vehicle
safety and operational reliability are two very
important factors. To maintain them, regular
maintenance services are necessary.
We continuously strive to improve our prod-
ucts and ask for your understanding that we
reserve the right to make changes to the peri-
odic maintenance work for our vehicles.
The information in this booklet is accurate at
time of printing. At the time of your scheduled
maintenance appointments with your author-
ized Sprinter dealer, the most current service
information will be utilized for your vehicle's
age or mileage. Please check with your
authorized Sprinter dealer for any changes to
the periodic maintenance work required for
your vehicle. PLEASE NOTE
WE STRONGLY RECOMMEND THAT YOU
HAVE YOUR VEHICLE SERVICED BY AN
AUTHORIZED SPRINTER DEALER WHO IS
FULLY EQUIPPED TO PROVIDE THIS SERVICE
AND THAT GENUINE MERCEDES-BENZ
PARTS BE USED.
EMISSION CONTROL COMPONENTS AND
SYSTEMS CAN BE MAINTAINED, REPLACED,
OR REPAIRED BY ANY AUTOMOBILE REPAIR
WORKSHOP OR INDIVIDUAL USING CERTI-
FIED PARTS.
THE USE OF DEFECTIVE OR NON-EQUIVA-
LENT PARTS CAN RESULT IN YOUR EMIS-
SIONS PERFORMANCE WARRANTY CLAIM
BEING DENIED. Symbols
The following symbols are used in this Main-
tenance Booklet: G
WARNING
Warning notices draw your attention to haz-
ards that may endanger your health or life, or
the health or life of others.
! Highlights hazards that may result in dam-
age to your vehicle.
i Helpful tips or other useful information.
Y Page This symbol informs you where you
can find further information on a
topic.
YY This continuation symbol indicates
that a warning or procedure is con-
tinued on the next page. Vehicle sales/Vehicle warranty
issuer/Spare parts sales organization
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
Customer Assistance Center:
1-877-762-8267
Mercedes-Benz USA, LLC is a Daimler com-
pany
As at 03.06.2013

General
................................................... 2
Vehicle data ............................................. 2
Pr otection of the environment ................. 2Maintenance Booklet
............................4
Introduction ............................................. 4
Active Service System (ASSYST) ........ 4
Tire rotation ....................................... 5
Arduous operating conditions ............ 5
Wear parts ......................................... 6
Regular checks .................................. 6
Notes on the warranty ....................... 6
Service records .................................. 7
Parts/service products ...................... 7
Exhaust system maintenance .................. 7
Warning: exhaust gas aftertreat-
ment system – diesel engines ............ 7
BlueEFFICIENCY ®
exhaust gas
aftertreatment using DEF ................... 7
Description of maintenance work for
the exhaust system .................................. 8 Changing the engine oil and filter
........................................................... 8
Replacing the air filter ........................ 8
Replacing the fuel filter ...................... 8
Checking the diesel particle filter
........................................................... 8
Checking and adding DEF .................. 8
Maintenance service ................................ 8 Vehicle maintenance work
(including exhaust system main-
tenance) ............................................. 8
Description of maintenance work
........................................................... 9
Additional work ................................ 11
Confirmation .......................................... 11 Tire rotation ..................................... 11
Delivery inspection ..........................14
Maintenance service ........................15
9065849502 É9065849502uËÍ Contents
1

Vehicle data
X X
Model Vehicle identification number (VIN)
X X
Date of the first registration Paint and code
X X
License plate License plate
X X
License plate License plate
X X
License plate License plate
X X
License plate License plate
Protection of the environment
Natural resources form the basis of our exis-
tence on this planet. The objective is to use
the natural resources which form the basis of
our existence on this planet sparingly and in
a manner which takes the requirements of
both nature and humanity into account..
Our declared policy is one of integrated envi-
ronmental protection, starting at the root
causes and encompassing in its management
decisions all the consequences for the envi-
ronment which could arise from production
processes or the products themselves.
You too can help protect the environment by
operating your Sprinter in an environmentally
responsible manner. Fuel consumption and the wear of your
engine, brakes and tires largely depend on
the operating conditions and your individual
driving style. To reduce fuel consumption and
wear, note the following:
R
avoid short trips.
R always ensure that the tire pressure is cor-
rect.
R avoid frequent and abrupt acceleration.
R avoid carrying unnecessary weight.
R remove ski and roof racks once you no lon-
ger need them.
R do not warm up the engine while the vehicle
is stationary.
R shift gears in a timely manner so that each
gear is used only up to 2
/ 3 of its maximum
engine speed.
R monitor the fuel consumption.
A regularly serviced vehicle will also help pro-
tect the environment. Comply with the main-
tenance intervals indicated by the ASSYST
service interval display, as well as any other 2
Protection of the environmentGeneral

maintenance work that is described in this
booklet.
We recommend that you have the mainte-
nance service carried out by an authorized
Sprinter Dealer using genuine Mercedes-
Benz parts. Protection of the environment
3General

Introduction
Active Service System (ASSYST)
General notes Your Sprinter is equipped with the
Active
Service System (ASSYST) . The mainte-
nance computer tracks distance driven and
the time elapsed since your last service. The
service is shown in the multifunction display
in the instrument cluster.
The multifunction display shows a message
approximately one month before the mainte-
nance service is due. It indicates when the
next service is due in miles or days.
The symbols or letters on the service display
show the type of service that is due.
0099 orA
A Oil service plus
009A orB B Maintenance service
Services are carried out in a series defined as
A-B. The first oil service plus (Service A) is due
after 15,000 miles. The first maintenance
service (Service B) is due after 30,000 miles.
Service due date display Vehicles with steering wheel buttons
One of the following messages appears:
^0099Service A: Due in ... days Service A: Due in ... days
^0099Service A: Due in ... miles Service A: Due in ... miles
^0099Service A Due now Service A Due now
Vehicles without steering wheel buttons
One of the following messages appears:
^ 0099 for service A
^ 009A for service B
The remaining distance in miles (mi) or the
remaining time in days (d) is shown.
Service due date has been exceeded A qualified specialist workshop, e.g. an
authorized Sprinter Dealer resets the service
display during the service appointment. Vehicles with steering wheel buttons
If the service due date has been exceeded,
one of the following messages will appear in
the display:
^0099Service A: Exceeded by ...
Service A: Exceeded by ...
days days
^0099Service A: Exceeded by ... Service A: Exceeded by ...
miles miles
Additionally, a warning tone sounds.
Vehicles without steering wheel buttons
If the service due date has been exceeded,
ten seconds after switching on the ignition
the 0099 or009A symbol flashes for the
service. A minus sign also appears in front of
the service due date.
Service information You can find a list with descriptions of the
maintenance work in this booklet, starting
from (Y
page 9). Following every mainte-
nance service, the authorized Sprinter dealer
will reset the service interval display by con-
firming the maintenance work performed.
The authorized Sprinter dealer performing the
maintenance service will confirm the work
has been carried out using the confirmation
pages in this Maintenance Booklet
(Y page 15).
We continuously strive to improve our prod-
ucts and ask for your understanding that we
reserve the right to make changes to the peri-
odic maintenance work for our vehicles.
The information in this booklet is accurate at
time of printing. At the time of your scheduled
maintenance appointments with your author-
ized Sprinter dealer, the most current service
information will be utilized for your vehicle's
age or mileage. Please check with your
authorized Sprinter dealer for any changes to
the periodic maintenance work for your vehi-
cle.
i If the ASSYST service interval display has
been accidentally reset, have an authorized
Sprinter dealer correct the setting. A reset 4
IntroductionMaintenance Booklet

should only be performed once the corre-
sponding maintenance service has been
carried out. Resetting the ASSYST service
interval display without performing the cor-
responding maintenance service may
result in engine damage and/or damage to
other vehicle parts that are not covered by
the New Vehicle Limited Warranty. Tire rotation
Your vehicle's tires are a critical component
to overall vehicle performance and stability.
The useful life of tires will vary and is propor-
tional to tire type, speed rating, ambient con-
ditions, tire loads, tire inflation pressure, road
surfaces, and individual driving style. We
therefore recommend regularly checking the
tires for wear and correct tire pressure, and -
if the tire configuration allows - that the tires
are rotated regularly.
Tires can only be rotated on vehicles with the
same tire size on the front and rear axles.
If your vehicle's tire configuration allows for
tire rotation, tire rotation should be per-
formed in accordance with the recommended
intervals, or sooner at the first signs of irreg-
ular (uneven) tread wear. Tire rotation rec-
ommendations will likely necessitate a tire
rotation at least at every maintenance
service.
Single tires at rear If your vehicle is equipped with tires of the
same size, tires can be rotated by following a
front-to-rear rotation pattern that will main-
tain the intended rotation (spinning) direction
of the tire (on unidirectional tires, an arrow on
the sidewall indicates the intended rotation
or spinning direction of the tire).
Dual tires at the rear If your vehicle is equipped with tires of the
same size, the tires on the front axle can be
rotated with the inner tires on the rear axle in
pairs so that the intended rotation (spinning) direction of the tires remains the same. If the
tread pattern on the tires is not unidirectional,
the outer tires on the rear axle can be rotated
from one side to the other. Diagram showing tire rotation for single and dual
tires
This Maintenance Booklet contains a practi-
cal tire rotation confirmation page, which you
can use to record the date and mileage for
every tire rotation (Y
page 5). Arduous operating conditions
The maintenance intervals have been deter-
mined so that under normal operating condi-
tions the vehicle should operate properly
between maintenance services. Arduous
operating conditions may require that the fol-
lowing parts be replaced at shorter intervals:
R INTERIOR FILTERS
(Examples: dust filter, recirculating air fil-
ter, activated charcoal filter or combination
filter) are to be replaced as indicated by the
maintenance computer. Under severe dust
conditions, or if the climate control is oper-
ated frequently in air recirculation mode,
the filters should be replaced more fre-
quently than indicated by the maintenance
computer.
R COOLANT
The coolant (water/anticorrosion/anti-
freeze mixture) should be replaced at the
specified maintenance intervals.
The coolant may need to be replaced more
frequently if it is not maintained correctly Introduction
5Maintenance Booklet

and/or anticorrosion/antifreeze products
other than those approved for your vehicle
are being used. You can find coolant
instructions under the "Coolant" section of
the vehicle Operator's Manual. Contact an
authorized Sprinter Dealer for a list of anti-
corrosion/antifreeze products that are
approved for your vehicle. Wear parts
The maintenance computer recommends the
inspection of certain wear parts, however, it
cannot judge the condition of these wear
parts. Only qualified aftersales technicians
can determine if a wear part should be
replaced. Regular checks
In addition to the maintenance service, you
should also perform regular checks on the
following (e.g. weekly, when refueling, or
before any long journey):
R Oil level –Depending on the vehicle equip-
ment, check the oil level of the engine using
either the oil dipstick or using the control
system via the multifunction steering
wheel/multifunction display. Refer to the
Operator's Manual for more information on
measuring the engine oil level.
R Coolant level – The correct procedure for
checking the coolant level is described in
the Operator's Manual.
R Brake fluid level –If the brake fluid has to
be refilled, visit an authorized Sprinter
Dealer and have the cause determined, e.g.
leakage or worn brake pads.
R Windshield washer system – If the
washer fluid level falls below 1/3 full, the
warning lamp for the washer fluid level
lights up. Add washer fluid mixed with an
approved windshield washer concentrate,
test function and check wiper blades. R
Lighting system
R Tire condition and tire pressure –Check
at least once a month. Refer to the "Tires
and Wheels" section in the Operator's Man-
ual for guidelines and the correct proce-
dure for checking the tire condition and tire
pressure. Notes on the warranty
An extensive and well-equipped network of
authorized Sprinter Dealers is available to
carry out maintenance work. Your authorized
Sprinter Dealer can ensure that your vehicle
is thoroughly serviced and repaired by pro-
fessionals.
Please see the Service and Warranty Infor-
mation Booklet for detailed information on
warranty terms and coverage.
Please follow the maintenance instruc-
tions in this Maintenance Booklet, even if
you allow a third party to use the vehicle
and entrust them with care of the vehicle.
Only in this way will you be able to ensure
that your warranty rights are not affected.
Service, replacement, or repair of the
emission control devices and systems
can be performed by any automotive
repair establishment or individual using
certified parts.
We strongly recommend that any mainte-
nance work on your vehicle is carried out
by your authorized Sprinter Dealer which
is fully equipped to perform this service.
Please note that special instructions and spe-
cial measuring devices are required for serv-
icing the engines in order to comply with legal
requirements concerning exhaust emissions.
Modifying or tampering with emissions com-
ponents is not permissible. Your authorized
Sprinter Dealer is familiar with the relevant
regulations. 6
IntroductionMaintenance Booklet