2014 MERCEDES-BENZ M-Class esp

forwards, e.g. when braking suddenly or in the
event of an accident.
R
The vehicle occupant would thereby be
pushed into the sea tbelt by the rear bench
seat/rear seat or by the seat backrest. The
seat belt can no longer offer the intended
level of protection and could even cause
injuries.
R Objects or loads in the trunk/cargo
compartment cannot be restrained by the
seat backrest.
There is an increased risk of injury.
Before every trip, make sure that the seat
backrests and the rear bench seat/rear seat
are engaged.
! Fold the seat cushion upwards before
folding the rear bench seat forward.
Otherwise, the backrests may be damaged.
When the backrest is folded forwards, the
fron tseats should not be moved to their
rearmost position .Otherwise, the front
seats and the rea rbench seat could be
damaged.
Observe the loading guidelines (Y page 332).
The left-hand and right-hand rear seat
backrests can be folded forwards separately
to increase the cargo compartment capacity.
Folding the rear bench seat forwards !
The backrest is heavy. Therefore, take
care when folding it down. Make sure that
the head restraints are pushed all the way
in so that the backrests and seat cushions
are not damaged. i
If the driver's or front-passenger seat is
set for a larger person, it may not be
possible to fold the rear bench seat
forwards. In this case, move the fron tseats
as far forward as possible.
X Move the head restraints to the lowest
position (Y page 108).
X Fold seat cushion 0002upwards. X
Pull release handle 0003upwards in the
direction of the arrow until the backrest is
fully released.
X Fold the backrest forwards until it reaches
the cargo compartment position. X
Guide seat belts 0003under respective
clips 0002. 336
Stowage areasStowage and features

Inserting the brackets int
othe loading
rail X
Insert bracket 0002into the center of loading
rail 0022.
X Press release button 0003and push
bracket 0002into the desired position in
loading rail 0022.
X Let go of release button 0003.
X Press locking button 0023.
Bracket 0002is locked in loading rail 0022.
X If necessary, fold cargo tie-dow nring 0020
upwards.
Luggage holder !
Only use the luggage holder to secure
cargo with a maximum weight of 15.4 lbs
(7 kg) and with dimensions that the luggage
holder can safely and securely contain. The luggage holder can be used to secure
light loads against the side wall of the cargo
compartment to prevent them from moving
around. X
To install: insert two brackets 0020into the
left or right loading rail (Y page 340).
X Press release button 0002of the luggage
holder and pull the strap out slightly.
X Insert luggage holder 0003into brackets 0020
and, while doing so, press release button
0023 and push the luggage holder downwards
until it engages.
X Press release button 0002of the luggage
holder and pull the strap out in the direction
of the arrow.
X Place the load between the strap and the
cargo compartmen tside wall.
X Using one hand, press locking button 0002of
the luggage holder.
X With your other hand, let the strap go slowly
until the load is secured.
X Make sure that locking button 0022on
brackets 0020is pressed.
This keeps brackets 0020in place on the
loading rail.
X To remove: press release button 0023on
respective bracket 0020and remove luggage
holder 0003by pulling upwards and out.
Telescopic rod The telescopic rod can be used to secure the
load against the rear seats to prevent it from
moving around. Stowage areas
341Stowage and features Z

X
To install: insert one bracket 0003into both
the left and the right loading rails and slide
it to the desired positio n(Ypage 340).
X Insert telescopic rod 0002into brackets 0003
and, while doing so, press release
button 0022and push the rod downwards
until it engages.
X Make sure that locking button 0023on
brackets 0003is pressed.
This keeps brackets 0003in place on the
loading rail.
X To remove: press release button 0022on
respective bracket 0003and remove
telescopic rod 0002by pulling it upwards and
out. Stowage well under the cargo
compartment floor
G
WARNING
If you drive when the cargo compartment floor
is open, objects could be flung around, thus
striking vehicle occupants. There is a risk of
injury, particularly in the event of sudden
braking or a sudden change in direction.
Always close the cargo compartment floor
before a journey. A removable insert under the cargo
compartment floor contains the parts of the
EASY-PACK load-securing kit. The tire-
change tool kit is stored beneath this insert. X
To open: holding the ribbing, press
handle 0002downwards 0003.
Handle 0002folds up.
X Swing the cargo compartment floor
upwards using handle 0002until it rests
against the cargo compartment cover. X
Fold out hook 0023on the underside of the
cargo compartment floor in the direction of
the arrow. X
Attach hook 0023to the cargo
compartment's upper seal 0022.
X To close: detach hook 0023from the cargo
compartment's upper seal 0022.
X Fasten hook 0023to the bracket on the
underside of the cargo compartment floor.
X Fold the trunk floor down.
X Press the cargo compartment floor
down 0003until it engages.
i To remove the cargo compartment floor,
undo the press studs below the cargo
compartment floor. When you re-install the 342
Stowage areasStowage and features

Problems with the 115
Vpower socket Problem Possible causes/consequences and
0001 Solutions
The warning lamp on
the 11 5Vpower socket
is not lit. The on-board voltage is too low because the battery is too weak.
X
Start the engine.
or
X Charge the battery (Y page 388).
If the indicator lamp still does not light up:
X Visit a qualified specialist workshop. The temperature of the DC/AC converter is temporarily too high.
X
Remove the electronic device connector from the 115 V socket.
X Let the DC/AC converter cool down.
If the indicator lamp still does not light up after cooling down the
converter:
X Visit a qualified specialist workshop. You have connected an electronic device that has a constant
nominal power of less than 150 watts, but a very high switch-on
current. This device will not work. If you connect such a device,
the 115
Vpower socket will not supply it with power.
X Connect a suitable device. mbrace
General notes You must have a license agreement to
activate the mbrace service. Make sure that
your system is activated and operational. To
log in, press the
000BMB Info call button. If
any of the steps mentioned are not carried
out, the system may not be activated.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Benz Customer Assistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367 Shortly after successfully registering with the
service, a user ID and password will be sent
to you by post.
USA only: you can use this password to log
onto the mbrace area under "Owners Online"
at
http://www.mbusa.com.
The system is available if:
R it has been activated and is operational
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center
R a service subscription is available
R the starter battery is sufficiently charged
i Determining the location of the vehicle on
a map is only possible if:
R GPS reception is available.
R the vehicle position can be forwarded to
the Customer Assistance Center. 350
FeaturesStowage and features

If you have questions aboutt
he activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Ben zCustome rAssistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
General notes
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connecting Call message.
The audio output is muted.
Once the connection has been made, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R Current location of the vehicle (as
determined by the GPS system)
R Vehicle identification number
R Information on the severity of the accident
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Customer
Assistance Center and the vehicle occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance
Center attempts to get more information
on the emergency.
R If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle. If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate
an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes
continuously.
The
Call Failed message appears in the
multifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call X
To initiate an emergency call
manually: press cover 0002briefly to open.
X Press SOS button 0003briefly.
The indicator lamp in SOS button 0003
flashes until the emergency call is
concluded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.
X After the emergency call, close cover 0002.
i If the mobile phone network is
unavailable, mbrace will not be able to
make the emergency call. If you leave the
vehicle immediately after pressing the SOS
button, you will not know whether mbrace
placed the emergency call. In this case,
always summon assistance by other
means. 352
FeaturesStowage and features

Roadside Assistance button
X
Press Roadside Assistance button 0002.
This initiates a call to the Mercedes-Benz
Custome rAssistance Center.
The indicator lamp in Roadside Assistance
button 0002flashes while the call is active.
The multifunction display shows the
Connecting Call message. The audio
output is muted.
If a connection can be made, the CallConnected message appears in the
multifunction display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number
i The audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer
Assistance Center can ascertain the nature of
the problem (Y page 357).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes- Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
Further details are available in your mbrace
manual.
i
The system has not been able to initiate
a roadside assistance call, if:
R the indicator lamp for Roadside
Assistance call button 0002is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed message appears in the
multifunction display.
X To end acall: press the 000Dbutton on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on the audio syste moron
COMAND.
MB Info call button X
Press MB Info call button 0002.
This initiates a call to the Mercedes-Benz
Custome rAssistance Center.
The indicator lamp in MB Info call
button 0002flashes while the connection is
being made. The multifunction display Features
353Stowage and features Z

shows the
Connecting Call message.
The audio system is muted.
If a connection can be made, the CallConnected message appears in the
multifunction display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number
i The audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other
products and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The system has not been able to initiate
an MB Info call, if:
R the indicator lamp in MB Info call
button 0002is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed message appears in the
multifunction display. X
To end acall: press the 000Dbutton on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on the audio syste moron
COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by
the Mercedes-Ben zCustome rAssistance
Center.
All other calls can be ended by pressing:
R the 000D button on the multifunction
steering wheel
R the corresponding button on the audio
system or on COMAND for ending a
telephone call
i When a call is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND Downloading destinations
Destination Download gives you access to a
data bank with over 15 millionP
oints of
Interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points. 354
FeaturesStowage and features

You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the rout eguidance with
the address entered.
i If you select No , the address can be saved
in the address book.
i The destination download function is
available if the relevan tmobile phone
network is available and data transfer is
possible.
i The destination download function can
only be used if the vehicle is equipped with
a navigation system.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the
current route section.
Search &Send General notes
i
To use "Search &Send", your vehicle
must be equipped with mbrace and a
navigation system. Additionally, an mbrace
service subscription must be completed.
"Search & Send" is a destination entry
service. Adestination address which is found
on Google Maps ®
can be transferred via
mbrace directly to your vehicle's navigation
system. Specifying and sending the destination
address
X
Go to the website http://
www.maps.google.com and enter a
destination address into the entry field.
X To send the destination address to the
e-mail address of your mbrace
account: click on the corresponding
button on the website.
i Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle.
X When the "Send" dialog window appears:
Enter the e-mail address you specified
when setting up your mbrace account into
the corresponding field.
X Click "Send".
i Information on specific commands such
as "Address entry" or "Send" can be found
on the website.
Calling up destination addresses
X Switch on the ignition.
The destination address is loaded into the
vehicle's navigation system.
Ad isplay message appears, asking
whether navigation should be started.
X Select Yes by turning
000E0002000For sliding
00090002000A the COMAND controller and press
000C to confirm.
The system calculates the route and
subsequently starts the rout eguidance
with the address entered.
i If you select No , the address can be saved
in the address book.
i If you have sent more than one
destination address, each individual
destination must be confirmed separately.
i Destination addresses are loaded in the
same order as the order in which they were
sent. Features
355Stowage and featu res Z