2014 MERCEDES-BENZ GLK-CLASS SUV fuel

Problems with the engine
Problem Possible causes/consequences and
M
MSolutions The engine does not
start. The starter motor
can be heard. R
There is a malfunction in the engine electronics.
R There is a malfunction in the fuel supply.
X Turn the SmartKey back to position 0in the ignition lock before
attempting to start the engine again.
or
X Press the Start/Stop button repeatedly until all indicator lamps
in the instrument cluster go out.
X Try to start the engine again (Y page 146). Avoid excessively
long and frequent attempts to start the engine as these will drain
the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. The engine does not
start. You cannot hear
the starter motor. The on-board voltage is too low because the battery is too weak
or discharged.
X
Jump-start the vehicle (Y page 320).
If the engine does not start despite attempts to jump-start it:
X Consult a qualified specialist workshop. The starter motor was exposed to a thermal load that was too high.
X
Allow the starter motor to cool down for approximately two
minutes.
X Try to start the engine again.
If the engine still does not start:
X Consult a qualified specialist workshop. Driving
151Driving and parking Z

Problem Possible causes/consequences and
M
MSolutions The engine is not
running smoothly and
is misfiring. There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
X
Only depress the accelerator pedal slightly.
X Have the cause rectified immediately at a qualified specialist
workshop.
Otherwise, non-combusted fuel may get into the catalytic
converter and damage it. The coolant
temperature gauge
shows a value above
248 ‡ (120 †). The coolant level is too low. The coolant is too hot and the engine
is no longer being cooled sufficiently.
X
Stop as soon as possible and allow the engine and the coolant
to cool down.
X Check the coolant level (Y page 304). Observe the warning
notes as you do so and add coolant if necessary. Automatic transmission
Important safety notes
G
WARNING
If the engine speed is above the idling speed
and you engage transmission position Dor
R, the vehicle could pull away suddenly. There
is a risk of an accident.
When engaging transmission position Dor R,
always firmly depress the brake pedal and do
not simultaneously accelerate. G
WARNING
The automatic transmission switches to
neutral position Nwhen you switch off the
engine. The vehicle may roll away. There is a
risk of an accident.
After switching off the engine, always switch
to parking position P. Prevent the parked
vehicle from rolling away by applying the
parking brake. DIRECT SELECT lever
Overview of transmission positions The DIRECT SELECT lever is on the right of the
steering column.
j
Park position with parking lock
k Reverse gear
i Neutral
h Drive
i The DIRECT SELECT lever always returns
to its original position. The current
transmission position P,R, Nor Dappears
in the transmission position display
(Y page 153) in the multifunction display. 152
Automatic transmissionDriving and parking

Steering wheel paddle shifters
:
Left-hand steering wheel paddle shifter
; Right-hand steering wheel paddle shifter
In the manual drive program, you can change
gear yourself by using the steering wheel
paddle shifters (Y page 156).
i You can only change gear with the
steering wheel paddle shifters when the
transmission is in position D.Automatic drive program
Drive program Eis characterized by the
following:
R optimal fuel consumption resulting from
the automatic transmission shifting up
sooner
R the vehicle pulling away more gently in
forward and reverse gears, unless the
accelerator pedal is depressed fully
R increased sensitivity. This improves driving
stability on slippery road surfaces, for
example
R the automatic transmission shifting up
sooner. This results in the vehicle being
driven at lower engine speeds and the
wheels being less likely to spin
Drive program Sis characterized by the
following:
R sporty engine and automatic transmission
settings
R the vehicle pulling away in first gear R
the automatic transmission shifting up
later
R the fuel consumption possibly being higher
as a result of the later automatic
transmission shift points
Manual drive program M General notes
In this drive program, you can briefly change
gear yourself by using the steering wheel
paddle shifters. The transmission must be in
position
D.
You can activate manual drive program Min
the Eand Sautomatic drive programs.
Activating
X Shift the transmission to position D.
X Pull the left or right steering wheel paddle
shifter (Y page 156).
Manual drive program Mis temporarily
activated. The selected gear and Mappear
in the multifunction display.
Shifting gears
If you pull on the left or right steering wheel
paddle shifter, the automatic transmission
switches to manual drive program Mfor a
limited amount of time. Depending on which
paddle shifter is pulled, the automatic
transmission immediately shifts into the next
gear down or up, if permitted.
X To shift up: pull the right-hand steering
wheel paddle shifter (Y page 156).
The automatic transmission shifts up to the
next gear.
i If the maximum engine speed on the
currently engaged gear is reached and you
continue to accelerate, the automatic
transmission automatically shifts up in
order to prevent engine damage.
X To shift down: pull on the left-hand
steering wheel paddle shifter
(Y page 156).
The automatic transmission shifts down to
the next gear. 156
Automatic transmissionDriving and parking

Problems with the transmission
Problem Possible causes/consequences and
M
MSolutions The transmission has
problems shifting gear. The transmission is losing oil.
X
Have the transmission checked at a qualified specialist
workshop immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into
secondgear and reverse gear.
X Stop the vehicle.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position Dor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist
workshop immediately. Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always
transmitted to both axles.
! Performance tests may only be carried
out on a 2-axle dynamometer. The brake
system or transfer case could otherwise be
damaged. Contact a qualified specialist
workshop for a performance test.
! To prevent ESP ®
from intervening, the
ignition must be switched off (SmartKey in
position 0or 1) if:
R the parking brake is being tested on a
brake dynamometer.
R the vehicle is being towed with only one
axle raised (not permitted for vehicles
with 4MATIC).
The brake system could otherwise be
damaged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission. Refueling
Important safety notes
G
WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and
explosion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before
refueling. G
WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children. 158
RefuelingDriving and parking

If you or others come into contact with fuel,
observe the following:
R Wash away fuel from skin immediately
using soap and water.
R If fuel comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance
without delay.
R If fuel is swallowed, seek medical
assistance without delay. Do not induce
vomiting.
R Immediately change out of clothing which
has come into contact with fuel. G
WARNING
Electrostatic buildup can create sparks and
ignite fuel vapors. There is a risk of fire and
explosion.
Always touch the vehicle body before opening
the fuel filler flap or touching the fuel pump
nozzle. Any existing electrostatic buildup is
thereby discharged. G
WARNING
Vehicles with a diesel engine:
If you mix diesel fuel with gasoline, the flash
point is lower than that of pure diesel fuel.
When the engine is running, exhaust system
components could overheat without being
noticed. There is a risk of fire.
Never refuel with gasoline. Never mix gasoline
with diesel fuel.
! Do not use gasoline to refuel vehicles with
a diesel engine. Do not use diesel to refuel
vehicles with a gasoline engine. Do not
switch on the ignition if you accidentally
refuel with the wrong fuel. Otherwise, the
fuel will enter the fuel system. Even small
amounts of the wrong fuel could result in
damage to the fuel system and the engine.
The repair costs are high. Notify a qualified
specialist workshop and have the fuel tank
and fuel lines drained completely. !
Overfilling the fuel tank could damage the
fuel system.
! Take care not to spill any fuel on painted
surfaces. You could otherwise damage the
paintwork.
! Use a filter when refueling from a fuel can.
Otherwise, the fuel lines and/or injection
system could be blocked by particles from
the fuel can.
Do not get into the vehicle again during the
refueling process. Otherwise, electrostatic
charge could build up again.
If you overfill the fuel tank, fuel could spray
out when the fuel pump nozzle is removed.
For further information on fuel and fuel quality
(Y page 367). Refueling
Opening/closing the fuel filler flap :
To open the fuel filler flap
; To insert the fuel filler cap
= Tire pressure table
? Fuel type to be used
The fuel filler flap is unlocked or locked
automatically when you open or close the
vehicle with the SmartKey or with KEYLESS-
GO.
The position of the fuel filler cap is displayed
8 in the instrument cluster. The arrow
next to the filling pump indicates the side of
the vehicle. Refueling
159Driving and parking Z

To open
X
Switch the engine off.
X Remove the SmartKey from the ignition
lock.
X KEYLESS-GO: open the driver’s door.
This corresponds to key position 0: "key
removed".
The driver’s door can be closed again.
X Press the fuel filler flap in the direction of
arrow :.
The fuel filler flap opens slightly.
X Open the fuel filler flap fully.
X Turn the fuel filler flap counter-clockwise
and remove it.
X Insert the fuel filler cap into the holder
bracket on the inside of filler flap ;.
X Completely insert the filler neck of the fuel
pump nozzle into the tank, hook in place
and refuel.
X Only fill the tank until the pump nozzle
switches off.
i Do not add any more fuel after the pump
stops filling for the first time. Otherwise,
fuel may leak out.
To close X
Replace the cap on the filler neck and turn
clockwise until it engages audibly.
X Close the fuel filler flap.
i Close the fuel filler flap before locking the
vehicle.
i If you are driving with the fuel filler cap
open, the 8reserve fuel warning lamp
flashes. A message appears in the
multifunction display (Y page 249).
In addition, the ;Check Engine warning
lamp may light up (Y page 268).
For further information on warning and
indicator lamps in the instrument cluster,
see (Y page 268). 160
RefuelingDriving an
d parking

Problems with fuel and the fuel tank
Problem Possible causes/consequences and
M
MSolutions Fuel is leaking from the
vehicle. The fuel line or the fuel tank is faulty.
G WARNING
Risk of explosion or fire.
X Turn the SmartKey to position 0in the ignition lock and remove
it immediately (Y page 145).
X Do not restart the engine under any circumstances.
X Consult a qualified specialist workshop. The engine does not
start. The fuel tank of a vehicle with a diesel engine has been run
completely dry.
X
Refuel the vehicle with at least 5.3 US qt (5 liters) of diesel.
X Turn the ignition on for approximately ten seconds
(Y page 145).
X Start the engine continuously for up to ten seconds until it runs
smoothly.
If the engine does not start:
X Turn the ignition on again for approximately ten seconds
(Y page 145).
X Start the engine again continuously for up to ten seconds until
it runs smoothly.
If the engine does not start after three attempts:
X Consult a qualified specialist workshop. The fuel filler flap
cannot be opened. The fuel filler flap is not unlocked.
or
The SmartKey battery is discharged.
X
Unlock the vehicle (Y page 76).
or
X Unlock the vehicle using the mechanical key (Y page 78).The fuel filler flap is unlocked, but the opening mechanism is
jammed.
X
Consult a qualified specialist workshop. Refueling
161Driving and parking Z

DEF (BlueTEC vehicles only)
Important notes on use To function properly, BlueTEC exhaust gas
aftertreatment must be operated with the
reducing agent DEF. Adding DEF is one of the
tasks performed during maintenance. Under
normal operating conditions, a tank of DEF
lasts until the next service due date.
When the supply of DEF is almost used up,
the Check Additive See Operator's
Check Additive See Operator's
Manual
Manual message is shown in the
multifunction display.
When the DEF supply drops to a minimum, the
Remaining Starts: 16
Remaining Starts: 16 message is shown
in the multifunction display.
If the Remaining Starts: 16
Remaining Starts: 16 message
appears in the multifunction display, you can
start the engine another 16 times. If DEF is
not refilled, you will subsequently be unable
to start the engine . Refill the DEF tank with
around 1 gal (3.8 l) of DEF or have the DEF
tank refilled at a qualified specialist
workshop.
Use the special DEF refill bottle when adding
DEF between maintenance intervals. Contact
a qualified specialist workshop with any
questions or, if necessary, contact Roadside
Assistance (Y page 24).
If the outside temperature is below 12 ‡
(Ò11 †) it may be difficult to top up. If DEF is
frozen and there is an active warning
indicator, it may not be possible to add DEF.
Park the vehicle in a warmer place, e.g. in a
garage, until DEF has become fluid again. It
will then be possible to add DEF again.
Alternatively, have the DEF tank refilled at a
qualified specialist workshop.
Further information about BlueTEC exhaust
gas aftertreatment and DEF is available at any
authorized Mercedes-Benz Center. Important safety notes on the refilling
procedure DEF is a water-soluble fluid for the exhaust
gas aftertreatment of diesel engines. It is:
R not poisonous
R colorless and odorless
R not flammable
When you open the DEF container, small
amounts of ammonia vapor may be released.
Ammonia vapors have a pungent odor and are
particularly irritating to the skin, to mucous
membranes and to the eyes. You may
experience a burning sensation in your eyes,
nose and throat. Coughing and watering of
the eyes are possible.
Do not inhale ammonia vapors. Fill the DEF
tank only in well-ventilated areas.
DEF must not come into contact with your
skin, eyes or clothing and must not be
swallowed. Keep DEF away from children.
If you or other persons come into contact with
DEF, observe the following:
R Rinse DEF from your skin immediately with
soap and water.
R If DEF comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance
without delay.
R If DEF has been swallowed, rinse your
mouth out immediately. Drink plenty of
water. Seek medical assistance without
delay.
R Change out of clothing contaminated with
DEF immediately.
! Only use DEF in accordance with
ISO 22241. Do not mix any additives with
DEF, and do not dilute DEF with water. This
may destroy the BlueTEC exhaust gas
aftertreatment system.
! Rinse surfaces that have come into
contact with DEF immediately with water or
remove DEF using a damp cloth and cold
water. If the DEF has already crystallized,
use a sponge and cold water to clean it. DEF 162
RefuelingDriving and pa
rking