2014 MERCEDES-BENZ GLK-CLASS SUV ECU

Emergency call
.............................. 288
General notes ................................ 287
Geo fencing ................................... 295
Locating a stolen vehicle ...............293
MB info call button ........................290
Remote vehicle locking ..................292
Roadside Assistance button ..........290
Search & Send ............................... 292
Self-test ......................................... 288
Speed alert .................................... 294
System .......................................... 288
Triggering the vehicle alarm ........... 295
Vehicle remote malfunction
diagnosis ....................................... 293
Vehicle remote unlocking ..............292
Mechanical key
Function/notes ................................ 78
Locking vehicle ................................ 83
Unlocking the driver's door ..............83
Memory card (audio) .........................226
Memory function ............................... 109
Message memory (on-board
computer) .......................................... 235
Messages see Display messages
Mirrors
see Exterior mirrors
see Rear-view mirror
see Vanity mirror (in the sun visor)
Mobile phone
Menu (on-board computer) ............227
Modifying the programming
(SmartKey) ........................................... 77
MOExtended run-flat system ...........315
Mounting wheels Lowering the vehicle ......................358
Mounting a new wheel ...................357
Preparing the vehicle .....................355
Raising the vehicle .........................356
Removing a wheel ..........................357
Securing the vehicle against
rolling away ................................... 355
MP3
Operation ....................................... 226
see separate operating instructions
Multifunction display
Function/notes ............................. 222
Permanent displa y......................... 231Multifunction steering wheel
Operating the on-board computer .221
Overview .......................................... 35 N
Navigation Menu (on-board computer) ............225
see separate operating instructions
NECK-PRO head restraints
Operation ........................................ .54
Resetting after being triggered ........55
NECK-PRO luxury head restraints
Operation ........................................ .54
Resetting after being triggered ........55
Notes on breaking-in a new vehicle 144 O
Occupant Classification System
(OCS) Faults ............................................... 53
Operation ........................................ .49
System self-test ............................... 52
Occupant safety
Children in the vehicle .....................61
System overview .............................. 42
OCS
Faults ............................................... 53
Operation ........................................ .49
System self-test ............................... 52
Odometer ........................................... 223
Off-road driving Approach/departure angl e............ 376
Checklist after driving off-road ......172
Checklist before driving off-road .... 172
Fording depth ................................ 375
General information .......................172
Important safety notes ..................171
Maximum gradient climbing ability 376
Traveling uphill ............................... 173
Oil
see Engine oil
On-board computer
Assistance menu ........................... 228
Audio menu ................................... 226
Convenience submenu ..................233
Displaying a service message ........300 Index
13

V
Vanity mirror (in the sun visor) ........ 283
Vehicle Correct use ...................................... 27
Data acquisition ............................... 28
Display message ............................ 258
Emergency locking ........................... 83
Emergency unlocking .......................83
Equipment ....................................... 23
Individual settings ..........................230
Limited Warranty ............................. 28
Loading .......................................... 342
Locking (in an emergency) ...............83
Locking (SmartKey) .......................... 76
Lowering ........................................ 358
Maintenance .................................... 24
Parking for a long period ................ 165
Pulling away ................................... 147
Raising ........................................... 356
Reporting problems .........................27
Securing from rolling away ............355
Towing away .................................. 322
Transporting .................................. 324
Unlocking (in an emergency) ...........83
Unlocking (SmartKey) ......................76
Vehicle data ................................... 375
Vehicle data ....................................... 375
Vehicle data (off-road driving) Approach/departure angl e............ 376
Fording depth ................................ 375
Maximum gradient climbing ability 376
Vehicle dimensions ...........................375
Vehicle emergency locking ................83
Vehicle identification number see VIN
Vehicle identification plate ..............366
Vehicle tool kit .................................. 314
Video (DVD) ........................................ 227
VIN ...................................................... 366W
Warning and indicator lamps ABS ................................................ 263
Brakes ........................................... 263
Check Engine ................................. 268
Coolant .......................................... 269Distance warning
........................... 271
DISTRONIC PLUS ........................... 271
ESP ®
.............................................. 265
ESP ®
OFF ....................................... 266
Fuel tank ........................................ 268
Overview .......................................... 34
PASSENGER AIRBAG OFF ................49
Reserve fuel ................................... 268
Seat belt ........................................ 261
SRS ................................................ 267
Tire pressure monitor ....................272
Warranty ............................................ 366
Washer fluid Display message ............................ 259
Wheel bolt tightening torque ...........358
Wheel chock ...................................... 355
Wheels Changing a wheel .......................... 354
Checking ........................................ 331
Cleaning ......................................... 307
Cleaning (warning) .........................355
Emergency spare wheel .................361
Important safety notes ..................330
Interchanging/changing ................354
Mounting a new wheel ...................357
Mounting a wheel .......................... 355
Removing a wheel ..........................357
Storing ........................................... 355
Tightening torque ........................... 358
Wheel size/tire size .......................359
Window curtain air bag
Display message ............................ 240
Operation ........................................ .48
Windows
see Side windows
Windshield
Defrosting ...................................... 137
Windshield washer fluid
see Windshield washer system
Windshield washer system ..............305
Notes ............................................. 373
Windshield wipers
Problem (malfunction) ...................126
Rear window wiper ........................123
Replacing the wiper blades ............123
Switching on/off ........................... 12220
Index

Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
! If the engine is switched off and
equipment on the diagnostics connection
is used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test
during the main inspection. Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position. Observe the following information when
driving your vehicle:
R
the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA, LLC. Introduction
27 Z

If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153 );go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov Limited Warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz Limited Warranty or by the
New or Used-Vehicle Warranty. Data stored in the vehicle
Information about electronic data
acquisition in the vehicle
(Including notice pursuant to California Code
§ 9951)
Please note that your vehicle is equipped with
devices that can record vehicle systems data.
If your vehicle is equipped with mbrace
(Canada: TELE AID), data is transmitted in the
event of an accident. This information helps, for example, to test
vehicle systems after an accident and to
continually improve vehicle safety.
Daimler AG can access these data and submit
them:
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner
R on the instruction of prosecuting
authorities
R for use in arbitration of disputes that
involve Daimler AG, its subsidiaries or its
sales and service organizations
R as otherwise required or permitted by law
Please check your mbrace (Canada: TELE
AID) purchase agreement to find out more
about data that can be recorded and
transmitted by this system.
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record data that will assist in
understanding how a vehicle’s systems
performed in certain crash or near crash-like
situations, such as during air bag deployment
or when hitting a road obstacle. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
R how various systems in your vehicle are
operating
R whether or not the driver and passenger
seat belts are fastened
R how far (if at all) the driver is depressing the
accelerator and/or brake pedal and
R how fast the vehicle is traveling
This data can help provide a better
understanding of the circumstances in which
crashes and injuries occur. NOTE: EDR data
is recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by
the EDR under normal driving conditions and
no personal data (e.g., name, gender, age,
and crash location) are recorded. However, 28
Introduction

When the OCS senses that the front-
passenger seat occupant is classified as
being up to or less than the weight of a typical
12-month-old child in a standard child
restraint, the 45indicator lamp will
illuminate when the engine is started and
remain illuminated, indicating that the front-
passenger front air bag is deactivated.
When the OCS senses that the front-
passenger seat is classified as being empty,
the 45 indicator lamp will illuminate
when the engine is started and remain
illuminated, indicating that the front-
passenger front air bag is deactivated.
When the OCS senses that the front-
passenger seat occupant is classified as
being heavier than the weight of a typical 12-
month-old child seated in a standard child
restraint or as being a small individual (such
as a young teenager or a small adult), the
45 indicator lamp will illuminate for
approximately 6 seconds when the engine is
started and then, depending on occupant
weight sensor readings from the front-
passenger seat, remain illuminated or go out.
With the 45 indicator lamp
illuminated, the front-passenger front air bag
is deactivated. With the 45indicator
lamp out, the front-passenger front air bag is
activated.
When the OCS senses that the front-
passenger seat occupant is classified as an
adult or someone larger than a small
individual, the 45indicator lamp will
illuminate for approximately 6 seconds when
the engine is started and then go out,
indicating that the front-passenger front air
bag is activated.
If the 45 indicator lamp is illuminated,
the front-passenger front air bag is
deactivated and will not be deployed. If the
45 indicator lamp is not
illuminated, the front-passenger front air bag
is activated and will be deployed:
R in the event of certain frontal impacts
R if impact exceeds a preset deployment
threshold
R independently of the side impact air bags
If the front-passenger front air bag is
deployed, the rate of inflation will be
influenced by:
R the rate of relevant vehicle deceleration as
assessed by the air bag control unit
R the front passenger's weight category as
identified by OCS G
WARNING
According to accident statistics, children are
safer when properly restrained on the rear
seats than on the front-passenger seat. Thus,
we strongly recommend that children be
placed in the rear seats whenever possible.
Regardless of seating position, children 12
years old and under must be seated and
properly secured in an appropriate infant
restraint, toddler restraint, or booster seat
recommended for the size and weight of the
child.
The infant or child restraint must be properly
secured with the vehicle's seat belt, the seat
belt and Top Tether strap, or lower anchors
and Top Tether strap, fully in accordance with
the child seat manufacturer's instructions.
Occupants, especially children, should always
sit as upright as possible, wear the seat belt
properly and use an appropriately sized infant
restraint, toddler restraint, or booster seat
recommended for the size and weight of the
child.
Children can be killed or seriously injured by
an inflating air bag. Note the following
important information when circumstances
require you to place a child in the front-
passenger seat:
R Your vehicle is equipped with air bag
technology designed to deactivate the 50
Occupant safetySafety

front-passenger front air bag in your vehicle
when the system senses the weight of a
typical 12-month-old child or less along
with the weight of a standard appropriate
child restraint on the front-passenger seat.
R A child in a rear-facing child restraint on the
front-passenger seat will be seriously
injured or even killed if the front-passenger
front air bag inflates in a collision which
could occur under some circumstances,
even with the air bag technology installed
in your vehicle. The only means to eliminate
this risk completely is never to place a child
in a rear-facing child restraint in the front-
passenger seat. We therefore strongly
recommend that you always place a child
in a rear-facing child restraint on the rear
seat.
R If you install a rear-facing child restraint on
the front-passenger seat, make sure the
45 indicator lamp is illuminated,
indicating that the front-passenger front air
bag is deactivated. Should the 45
indicator lamp not illuminate or go out while
the restraint is installed, please check
installation. Periodically check the
45 indicator lamp while driving to
make sure that the 45indicator
lamp is illuminated. If the 45
indicator lamp goes out or remains out, do
not transport a child on the front-passenger
seat until the system has been repaired.
A child in a rear-facing child restraint on the
front-passenger seat will be seriously
injured or even killed if the front-passenger
front air bag inflates. R
If you place a child in a forward-facing child
restraint on the front-passenger seat:
-move the seat as far back as possible
- use the proper child restraint
recommended for the age, size and
weight of the child
- secure child restraint with the vehicle's
seat belt according to the child seat
manufacturer's instructions
R For children larger than the typical 12-
month-old child, the front-passenger front
air bag may or may not be activated.
If the driver's air bag deploys, this does not
mean that the front-passenger front air bag
will also deploy.
The OCS may have detected that the seat:
R is empty or occupied by the weight of a
typical child up to twelve months old,
seated in a child restraint system.
R is occupied by a small individual, such as a
young teenager or a small adult.
R is occupied by a child in a child restraint
system whose weight is greater than that
of a typical twelve month old child.
These are examples of when the OCS
deactivates the front-passenger front air bag.
Deactivation takes place although the
collision fulfills the criteria for deploying the
driver's air bag. If the SmartKey is removed from the ignition
lock or is in position
0, the PASSENGER AIR
BAG OFF indicator lamp does not light up. Occupant safety
51Safety Z

Problems with the Occupant Classification System
Problem Possible causes/consequences and
M
MSolutions The PASSENGER AIR
BAG OFF indicator
lights up and remains
on.
The person on the
front-passenger seat:
R
has the weight of a
typical adult
R has been determined
by the system not to
be a child The OCS is malfunctioning.
X
Make sure that the front passenger is sitting in a correct, upright
position.
X Have the OCS checked as soon as possible at a qualified
specialist workshop.
X Observe the additional display messages in the multifunction
display (Y page 242). G
WARNING
If the 45 indicator lamp illuminates and remains illuminated when the weight of a typical
adult or someone larger than a small individual has been detected on the passenger seat, do not
allow any occupant to use the passenger seat until the system has been repaired. Problem Possible causes/consequences and
M MSolutions The PASSENGER AIR
BAG OFF indicator
lamp does not light up
and/or stays on.
The front-passenger
seat is:
R
unoccupied
R occupied with a
weight up to that of a
typical twelve-
month-old child in a
standard child
restraint system The OCS is malfunctioning.
X
Make sure there is nothing between the seat cushion and the
child seat.
X Make sure that the backrest and base of the child restraint
system are resting securely on the front-passenger seat. If
necessary, adjust the position of the front-passenger seat.
X When installing the child restraint system, make sure that the
seat belt is tight. Do not pull the seat belt tight with the front-
passenger seat adjustment. This could result in the seat belt
being pulled too tightly.
X Check the installation of the child restraint system.
X Make sure that no objects are applying additional weight onto
the seat.
X If the PASSENGER AIR BAG OFF indicator lamp remains off, have
the OCS system checked as soon as possible at a qualified
specialist workshop. Do not transport a child on the front-
passenger seat until the OCS has been repaired.
X Observe the additional display messages in the multifunction
display (Y page 242). Occupant safety
53Safety Z

that could result in serious injuries in the
event of an accident.
R Each occupant should wear their seat belt
at all times, because seat belts help reduce
the likelihood of and potential severity of
injuries in accidents, including rollovers.
The integrated restraint system includes
SRS (driver front air bag, driver's side knee
bag, front-passenger front air bag, side
impact air bags, pelvis air bags, window
curtain air bags for the side windows),
Emergency Tensioning Devices, seat belt
force limiters, and front seat knee bolsters.
The system is designed to enhance the
protection offered to properly belted
occupants in certain frontal (front air bags,
driver's side knee bag and ETDs) and side
(side impact air bags, window curtain air
bags, and ETDs) impacts which exceed
preset deployment thresholds and in
certain rollovers (window curtain air bags
and ETDs).
R Never wear the shoulder belt under your
arm, across your neck or off your shoulder.
In a frontal crash, your body would move
too far forward. That would increase the
chance of head and neck injuries. The seat
belt would also apply too much force to the
ribs or abdomen, which could severely
injure internal organs such as your liver or
spleen.
Adjust the seat belt so that the shoulder
section is located as close as possible to
the middle of the shoulder. It should not
touch the neck. Never pass the shoulder
portion of the seat belt under your arm. For
this purpose, you can adjust the height of
the seat belt outlet.
R Position the lap belt as low as possible on
your hips and not across the abdomen. If
the lap belt is positioned across your
abdomen, it could cause serious injuries in
a crash.
R Never wear seat belts over rigid or
breakable objects in or on your clothing, such as eyeglasses, pens, keys etc., as
these might cause injuries.
R Make sure the seat belt is always fitted
snugly. Take special care of this when
wearing loose clothing.
R Never use a seat belt for more than one
person at a time. Do not fasten a seat belt
around a person and another person or
other objects at the same time.
R Seat belts should not be worn twisted. In a
crash, you would not have the full width of
the seat belt to distribute impact forces.
The twisted seat belt against your body
could cause injuries.
R Pregnant women should also always use a
lap-shoulder belt. The lap belt portion
should be positioned as low as possible on
the hips to avoid any possible pressure on
the abdomen.
R Place the seat backrest in a position that is
as upright as possible.
R Check your seat belt during travel to make
sure it is properly positioned.
R Never place your feet on the instrument
panel, dashboard, or on the seat. Always
keep both feet on the floor in front of the
seat.
R When using a seat belt to secure infant
restraints, toddler restraints, or children in
booster seats, always follow the child seat
manufacturer's instructions. G
WARNING
Do not pass seat belts over sharp edges. They
could tear.
Do not allow the seat belt to get caught in the
door or in the seat adjustment mechanism.
This could damage the seat belt.
Never attempt to make modifications to seat
belts. This could impair the effectiveness of
the seat belts. Occupant safety
57Safety Z