2014 MERCEDES-BENZ GL-Class Service b

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18,000 miles
(approximately 29,000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
(2) the same substantial defect or malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372 )or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner. Introduction
25 Z

If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Sports Utility Vehicle
G
WARNING
Due to the high center of gravity, the vehicle
may start to skid and roll over in the event of an abrupt steering maneuver and/or when
the vehicle's speed is not adapted to the road
conditions. There is a risk of an accident.
Always adapt your speed and driving style to
the vehicle's driving characteristics and to the
prevailing road and weather conditions.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
In a rollover crash, an unbelted person is
significantly more likely to die than a person
wearing a seat belt.
You and all vehicle occupants should always
wear your seat belts. Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/
maintenance work as well as any required
repairs carried out at a qualified specialist
workshop. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with 26
Introduction

G
WARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Do not connect any equipment to a
diagnostics connection in the vehicle. G
WARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle
is jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
! If the engine is switched off and
equipment on the diagnostics connection
is used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test
during the main inspection. Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet. Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when
driving your vehicle:
R the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 28
Introduction

Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov ; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov Limited Warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz Limited Warranty or by the
New or Used-Vehicle Warranty. Data stored in the vehicle
Data recording
This vehicle is capable of recording diagnostic
information relating to vehicle operation,
malfunctions, and user settings. This may
include information about the performance or
status of various systems, including but not
limited to, engine, throttle, steering or brake
systems, that is stored and can be read out
with suitable devices, particularly when the
vehicle is serviced. The data obtained is used
to properly diagnose and service your vehicle
or to further optimize and develop vehicle
functions. COMAND/mbrace (Canada: TELEAID)
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle’s
operation, the use of the vehicle in certain
situations, and the location of the vehicle may
be compiled through COMAND or the mbrace
system.
For additional information please refer to the
COMAND User Manual and/or the mbrace
Terms and Conditions. Event data recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record data that will assist in
understanding how a vehicle’s systems
performed in certain crash or near crash-like
situations, such as during air bag deployment
or when hitting a road obstacle. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
R how various systems in your vehicle are
operating
R whether or not the driver and passenger
seat belts are fastened Introduction
29 Z

Thus, the distance warning function cannot
provide a warning in all critical situations.
There is a risk of an accident.
Always pay careful attention to the traffic
situation and be ready to brake. G
WARNING
The distance warning function cannot always
clearly identify objects and complex traffic
situations.
In such cases, the distance warning function
may:
R give an unnecessary warning
R not give a warning
There is a risk of an accident.
Always pay careful attention to the traffic
situation and do not rely solely on the distance
warning function.
Function
X To activate/deactivate: activate or
deactivate the distance warning function in
the on-board computer (Y page 281).
If the distance warning function is not
activated, the æsymbol appears in the
assistance graphics display.
The distance warning function can help you
to minimize the risk of a front-end collision
with a vehicle ahead or reduce the effects of
such a collision. If the distance warning
function detects that there is a risk of a
collision, you will be warned visually and
acoustically. The distance warning function
cannot prevent a collision without your
intervention.
Starting at a speed of around 4 mph
(7 km/h), the distance warning function
warns you if you rapidly approach a vehicle in
front. An intermittent warning tone will then
sound, and the ·distance warning lamp
will light up in the instrument cluster. X
Brake immediately in order to increase the
distance from the vehicle in front.
or
X Take evasive action, provided it is safe to
do so.
Due to the nature of the system, particularly
complicated but non-critical driving
conditions may also cause the system to
display a warning.
With the help of the radar sensor system, the
distance warning function can detect
obstacles that are in the path of your vehicle
for an extended period of time.
From a speed of around 40 mph (70 km/h),
the distance warning function can also react
to stationary obstacles, such as stopped or
parked vehicles.
If you approach an obstacle and the distance
warning function detects a risk of a collision,
the system will initially alert you both visually
and acoustically.
In particular, the detection of obstacles can
be impaired if:
R dirt on the sensors or anything else
covering the sensors
R there is snow or heavy rain
R there is interference by other radar sources
R there are strong radar reflections, for
example in parking garages
R a narrow vehicle traveling in front, e.g. a
motorbike
R a vehicle traveling in front on a different line
relative to the center of your vehicle
R new vehicles or after the COLLISION
PREVENTION ASSIST system has been
serviced
Observe the notes in the section on
breaking-in (Y page 166).
Following damage to the front end of the
vehicle, have the configuration and operation
of the radar sensor checked at a qualified
specialist workshop. This also applies to
collisions at low speeds where there is no
visible damage to the front of the vehicle. 70
Driving safety systemsSafety

R
a vehicle traveling in front on a different line
relative to the center of your vehicle
R new vehicles or after the COLLISION
PREVENTION ASSIST system has been
serviced
Observe the notes in the section on
breaking-in (Y page 166).
Following damage to the front end of the
vehicle, have the configuration and operation
of the radar sensor checked at a qualified
specialist workshop. This also applies to
collisions at low speeds where there is no
visible damage to the front of the vehicle. ESP
®
(Electronic Stability Program)
General notes i
Observe the "Important safety notes"
section (Y page 67).
ESP ®
monitors driving stability and traction,
i.e. power transmission between the tires and
the road surface.
If ESP ®
detects that the vehicle is deviating
from the direction desired by the driver, one
or more wheels are braked to stabilize the
vehicle. The engine output is also modified to
keep the vehicle on the desired course within
physical limits. ESP ®
assists the driver when
pulling away on wet or slippery roads. ESP ®
can also stabilize the vehicle during braking.
4ETS (Electronic Traction System) 4ETS traction control is part of ESP
®
.
Traction control brakes the drive wheels
individually if they spin. This enables you to
pull away and accelerate on slippery surfaces,
for example if the road surface is slippery on
one side. In addition, more drive torque is
transferred to the wheel or wheels with
traction.
Traction control remains active, even if you
deactivate ESP ®
.
In appropriate driving situations, activate the
off-road program (Y page 258). Off-road 4ETS (Electronic Traction
System) A 4ETS system specifically suited to off-road
terrain is activated automatically once the off-
road program is activated (Y
page 258).
Important safety notes G
WARNING
If ESP ®
is malfunctioning, ESP ®
is unable to
stabilize the vehicle. Additionally, further
driving safety systems are deactivated. This
increases the risk of skidding and an accident.
Drive on carefully. Have ESP ®
checked at a
qualified specialist workshop.
! Only operate the vehicle for a maximum
of ten seconds on a brake test
dynamometer. Switch off the ignition.
Application of the brakes by ESP ®
may
otherwise destroy the brake system.
! A function or performance test should
only be carried out on a two-axle
dynamometer. Before you operate the
vehicle on such a dynamometer, please
consult a qualified workshop. You could
otherwise damage the drive train or the
brake system.
ESP ®
is deactivated if the åwarning lamp
in the instrument cluster lights up
continuously when the engine is running.
If the ÷ warning lamp and the å
warning lamp are lit continuously, ESP ®
is not
available due to a malfunction.
Observe the information on warning lamps
(Y page 329) and display messages which
may be shown in the instrument cluster
(Y page 291).
i Only use wheels with the recommended
tire sizes. Only then will ESP ®
function
properly. 72
Driving safety systemsSafety

X
To stop the alarm using KEYLESS-GO:
grasp the outside door handle. The
SmartKey must be outside the vehicle.
The alarm is switched off.
or
X Press the Start/Stop button on the
dashboard. The SmartKey must be inside
the vehicle.
The alarm is switched off.
The alarm is not switched off, even if you
close the open door that triggered it, for
example.
i If the alarm continues for more than
30 seconds, the mbrace emergency call
system automatically notifies the
Customer Assistance Center. This is done
either by text message or data connection.
The emergency call system sends the
message or data provided that:
R you have subscribed to the mbrace
service.
R the mbrace service has been activated
properly.
R the necessary mobile phone network is
available. 78
Theft deterrent locking systemSafety

A
p To switch the right-hand front
reading lamp on/off
B To switch the automatic interior lighting
control on
X To switch the front interior lighting on:
set the switch to the cposition.
X To switch the interior lighting off: set the
switch to the |position or (if the door
is closed) to the center position.
X To switch the rear interior lighting on/
off: press the ubutton.
X To switch the reading lamps on/off:
press the pbutton. Crash-responsive emergency lighting
The interior lighting is activated automatically
if the vehicle is involved in an accident.
X To switch off the crash-responsive
emergency lighting: press the hazard
warning lamp button.
or
X Lock and then unlock the vehicle using the
SmartKey. Replacing bulbs
Important safety notes
G
DANGER
Xenon bulbs carry a high voltage. You can get
an electric shock if you remove the cover of
the Xenon bulb and touch the electrical
contacts. There is a risk of fatal injury.
Never touch the parts or the electrical
contacts of the Xenon bulb. Always have work
on the Xenon bulbs carried out at a qualified
specialist workshop.
If your vehicle is equipped with Xenon bulbs,
you can recognize this by the following: the
cone of light from the Xenon bulbs moves
from the top to the bottom and back again
when you start the engine. For this to be observed, the lights must be switched on
before starting the engine. G
WARNING
Bulbs, lamps and connectors can get very hot
when operating. If you change a bulb, you
could burn yourself on these components.
There is a risk of injury.
Allow these components to cool down before
changing a bulb.
Do not use a bulb that has been dropped or if
its glass tube has been scratched.
The bulb may explode if:
R you touch it
R it is hot
R you drop it
R you scratch it
Only operate bulbs in enclosed lamps
designed for that purpose. Only install spare
bulbs of the same type and the specified
voltage.
Marks on the glass tube reduce the service
life of the bulbs. Do not touch the glass tube
with your bare hands. If necessary, clean the
glass tube when cold with alcohol or spirit and
rub it off with a lint-free cloth.
Protect bulbs from moisture during
operation. Do not allow bulbs to come into
contact with liquids.
There are bulbs other than the Xenon bulbs
that you cannot replace. Replace only the
bulbs listed (Y page 138). Have the bulbs that
you cannot replace yourself changed at a
qualified specialist workshop.
If you require assistance changing bulbs,
consult a qualified specialist workshop.
If the new bulb still does not light up, consult
a qualified specialist workshop.
Bulbs and lamps are an important aspect of
vehicle safety. You must therefore make sure
that these function correctly at all times.
Have the headlamp setting checked regularly. Replacing bulbs
137Lights and windshield wipers Z