2014 MERCEDES-BENZ CL-Class key

Problems with the SmartKey
Problem Possible causes/consequences and
M Solutions
You cannot lock or
unlock the vehicle
using the SmartKey. The SmartKey battery is discharged or nearly discharged.
X
Point the tip of the SmartKey at the driver's door handle from a
distance of approximately 1.5 ft (50 cm) and try to unlock or
lock the vehicle again.
If this does not work:
X Check the key battery and replace it if necessary (Y page 78).
X Unlock (Y page 83) or lock (Y page 83) the vehicle with the
mechanical key. The SmartKey is faulty.
X
Unlock (Y page 83) or lock (Y page 83) the vehicle with the
mechanical key.
X Have the SmartKey checked at a qualified specialist workshop. You can no longer
lock/unlock the
vehicle using KEYLESS-
GO. KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for an extended period.
X
Pull the door handle twice and then insert the SmartKey into the
ignition lock. There is a malfunction with KEYLESS-GO.
X
Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %or& button.
X Have KEYLESS-GO checked at a qualified specialist workshop. There is interference from a powerful source of radio waves.
X
Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %or& button. You have lost a
SmartKey. X
Have the SmartKey canceled at an authorized Mercedes-Benz
Center.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. 80
SmartKeyOpening and closing

Problem Possible causes/consequences and
M Solutions
The engine cannot be
started using the
SmartKey. The on-board voltage is too low.
X
Remove the SmartKey and re-insert it into the ignition lock.
X Start the engine within 30 seconds of inserting the SmartKey in
the ignition lock.
X Repeatifn ecessary.
If the engine does not start after several attempts:
X Check the starter battery and charge it if necessary .
or
X Jump-start the vehicle .
or
X Consult a qualified specialist workshop. The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. Ad
oor is open. Therefore, the SmartKey cannot be detected as
easily.
X Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the SmartKey in the ignition lock. Doors
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function. If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartmentu nless they are
firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of:
R strong braking maneuvers
R sudden changes of direction
R an accident Doors
81Opening and closing Z

Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked.
Open the door only when the traffic
conditions permit.
If the vehicle has been opened with the
SmartKey or KEYLESS-GO key, opening from
inside triggers the anti-theft alarm system.
Switch off the alarm (Y page 70).X
Pull door handle ;.
If the door is locked, locking knob :pops
up. The door is unlocked and can be
opened.
i When a door is opened, the side window
on that side opens slightly. When the door
is closed, the side window closes again.
! The side windows will not open/close if
the battery is discharged or if the side
windows have iced up. It will then not be
possible to close the door. Do not attempt
to force the door closed. You could
otherwise damage the door or the side
window. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. This feature may be useful if,
for example, you wish to unlock the front-
passenger door from the inside or lock the
vehicle before you pull away. The locking or unlocking buttons of the
central locking do not lock or unlock the fuel
filler flap.
X
To lock: press button ;.
The vehicle locks when all front-passenger
doors are closed.
X To unlock: press button :.
You can open a locked door from inside the
vehicle. Open the door only when the traffic
conditions permit.
If the vehicle has been locked with the central
locking button:
R and the SmartKey is restored to the factory
settings, the entire vehicle is unlocked if a
door is opened from inside the vehicle.
R and the SmartKey is set to individual
settings, only the door that is opened from
inside the vehicle is unlocked.
If the vehicle has been locked centrally with
the SmartKey or with KEYLESS-GO, it does
not unlock if you use the unlocking button of
the central locking. Automatic locking feature
The vehicle locks automatically when the
ignition is switched on and the wheels of the
vehicle are moving at a speed of more than
9 mph (15 km/h). You may therefore lock
yourself out if the vehicle is being pushed,
towed, or located on a test rig.
You can switch off the automatic locking
function via COMAND . 82
DoorsOpening and closing

Powerc
losing feature
The power closing feature pulls the doors and
trunk lid into their locks automatically even if
they are only partly closed. G
WARNING
To prevent possible personal injury, always
keep hands and fingers away from the door or
trunk opening when closing a door or the
trunk lid. Be especially careful when small
children are around.
If danger threatens, pull the inside or outside
door handle, or pull the trunk lid handle.
To prevent personal injury, never activate the
closing assist mechanism by tampering with
the door or trunk lid latch. G
WARNING
Only drive with the doors closed. Otherwise,
one or more of the doors could open while the
vehicle is in motion, putting you and/or
others at risk. G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbo nmonoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
X Power closing feature (doors): push the
door past the first detent position of the
lock.
The power closing feature will pull the door
fully closed.
X Power closing feature (trunk lid): lightly
push the trunk lid closed.
The power closing feature will pull the trunk
lid fully closed. Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked
centrally with the SmartKey or KEYLESS-GO: X
Take the mechanical key out of the key
(Y page 77).
X Insert the mechanical key into the lock of
the driver's door as far as it will go. X
Firmly turn the mechanical key counter-
clockwise as far as it will go to position
1 and hold it in this position.
X Pull the door handle quickly.
The locking knob pops up.
The door is unlocked.
X Turn the mechanical key back and remove
it.
X Pull the door handle again.
X Replace the mechanical key in the
SmartKey. Locking the vehicle
If the vehicle can no longer be locked
centrally with the SmartKey or KEYLESS-GO:
If the SmartKey is faulty, you can lock the
doors and the trunk by taking the following
steps. If the central locking in the vehicle is
malfunctioning, you cannot lock the trunk.
X Open the front-passenger door.
X Close the driver's door and the trunk lid.
X Press down the locking knob of the driver's
door inside the vehicle.
X Press down the locking knob of the open
front-passenger door.
i Make sure that you have the SmartKey on
your person and that it has not been left in
the vehicle. Doors
83Opening and closing Z

X
Close the front-passenger door.
X Make sure that the doors and the trunk are
locked.
i If you loc kthe vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not activated. Trunk
Important safety notes
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out. G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartmentort runk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
! The trunk lid swings upwards when
opened .Therefore, make sure that there is
sufficient clearance above the trunk lid.
You can limit the opening angle of the trunk
lid. This could be useful, for example, if there
is insufficient space above the trunk lid. You
can switch the Trunk Opening-height Restriction function on or off via COMAND
(Y page 239).
To open the trunk lid completely, a minimum
clearance of 5.90 ft (1.80 m) above the
ground is necessary.
The trunk lid can be:
R opened and closed manually from outside
R opened and closed automatically from
outside
R opened and closed automatically from
inside
R locked separately
R unlocked using the mechanical key
R opened using the emergency release
button inside the trunk 84
TrunkOpening and closing

Opening and closing manually
Opening the trunk lid You can only open the trun
klid after
unlocking it first.
X Press the %button on the key. X
Pull handle :.
Closing the trunk lid G
WARNING
To prevent possible personal injury, always
keep hands and fingers away fro mthe trunk
opening when closing the trunk lid. Be
especially careful when small children are
around. X
Pull the trunk lid down using recess :.
X Lock the vehicle if necessary with
the & button on the key or with
KEYLESS-GO (Y page 75). Opening/closing automatically from
outside
Important safety notes G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
To open the trunk lid completely, a minimum
clearance of 5.90 ft (1.80 m) above the
ground is necessary.
Opening You can open the trunk lid with the SmartKey.
X
Press and hold the Fbutton on the
SmartKey until the trunk lid opens.
Closing G
WARNING
Monitor the closing procedure carefully to
make sure no one is in danger of being
injured. To prevent possible personal injury,
always keep hands and fingers away from the
trunk opening when closing the trunk lid. Be
especially careful when small children are
around. To stop the closing procedure, do one
of the following:
R Press button Fon the SmartKey.
R Press the remote trunk opening/closing
switch (on the driver's door).
R Press the trunk closing switch.
R Press the KEYLESS-GO locking/closing
switch.
R Pull the trunk lid handle.
Even with the SmartKey removed from the
starter switch or the SmartKey with KEYLESS-
GO removed from the vehicle, the remote Trunk
85Opening and closing
Z

trunk opening/closing switch can be
operated
.Therefore, do not leave children
unattended in the vehicle, or with access to
an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury.
You can close the trunk lid automatically by
using either the closing button or the locking
button 3
. X
To close: press closing button :in the
trunk lid.
X To close and lock simultaneously:
Press locking button ;in the trunk lid.
i The trunk lid can only be locked if there is
a KEYLESS-GO key outside the vehicle. Opening/closing automatically from
inside
G
WARNING
Maintain sight of the area around the rear of
the vehicle while operating the trunk lid with
the door mounted switch. Monitor the closing
procedure carefully to make sure no one is in
danger of being injured.
To interrupt the closing procedure, release
the door mounted remote trunk opening/
closing switch again.
Even with the SmartKey removed from the
starter switch or the SmartKey with KEYLESS-
GO removed from the vehicle, the remote trunk opening/closing switch can be
operated. Therefore, do not leave children
unattended in the vehicle, or with access to
an unlocked vehicle.
Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
You can open and close the trunk lid from the
driver's seat when the vehicle is stationary. X
To open: pull remote operating switch for
trunk lid :until the trunk lid opens.
X To close: press remote operating switch
for trunk lid :until the trunk lid is closed. Locking the trunk separately
You can lock the trunk separately.Ify ou then
unlock the vehicle centrally, the trunk
remains locked and cannot be opened.
X Close the trunk lid.
X Take the mechanical key out of the
SmartKey (Y page 77).
3 For vehicles with KEYLESS-GO only. 86
TrunkOpening and closing

X
Insert the mechanical key into the trunk lid
lock as far as the stop.
X Turn the mechanical key clockwise from
position 1to position 2.
X Remove the mechanical key.
X Replace the mechanical key in the
SmartKey. Unlocking the trunk (mechanical key)
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
If the trunk can no longer be unlocked with
the SmartKey or KEYLESS-GO:
X Take the mechanical key out of the
SmartKey (Y page 77). X
Insert the mechanical key into trunk lid
lock :as far as the stop.
X Turn the mechanical key counter-clockwise
as far as possible.
The trunk is unlocked. X
Turn the mechanical key back and remove
it.
X Replace the mechanical key in the
SmartKey. Trunk emergency release
You can open the trunk lid from inside the
vehicle with the emergency release button. X
Briefly press emergency release
button :.
The trunk lid unlocks and opens.
The trunk lid can be unlocked and opened
with the trunk lid emergency release when
the vehicle is stationary or while driving.
Trunk lid emergency release light:
R The button flashes for 30 minutes after the
trunk lid is opened.
R The button flashes for 60 minutes after the
trunk lid is closed.
The trunk lid emergency release does not
open the trunk lid if the battery is
disconnected or discharged. Trunk
87Opening and closing Z