2014 MERCEDES-BENZ C-CLASS SALOON door lock

Display messages
Possible causes/consequences and
M
MSolutions T!
÷
inoperative See inoperative See
Owner's Manual Owner's Manual EBD (electronic brake force distribution), ABS, ESP
®
, BAS,
PRE ‑SAFE ®
, HOLD function, hill start assist, ESP ®
trailer stabili-
sation, Crosswind Assist, adaptive brake lights, STEER CONTROL, Active Lane Keeping Assist and Active Blind Spot Assist are
unavailable due to a malfunction.
BAS PLUS, PRE‑SAFE ®
Brake, PRE ‑SAFE®
PLUS and COLLISION
PREVENTION ASSIST PLUS may also have failed.
In addition, the ÷,åand! warning lamps light up in the
instrument cluster and a warning tone sounds.
G WARNING
The brake system continues to function normally, but without the functions listed above. The front and rear wheels could therefore
lock, for example, if you brake hard.
The steerability and braking characteristics may be severely affec-ted. The braking distance may increase in an emergency braking
situation.
If ESP ®
is not operational, ESP ®
is unable to stabilise the vehicle.
There is an increased danger of skidding and risk of an accident.
X Drive on carefully.
X Visit a qualified specialist workshop immediately. J
Brake immediately Brake immediately A malfunction has occurred while the HOLD function is active.
or
With the HOLD function activated, you have:
R opened the driver's door and released the seat belt or
R switched off the engine
A tone may also sound at regular intervals. If you attempt to lock the vehicle, the tone becomes louder.
You cannot start the engine.
X Paying attention to the traffic situation, immediately depress the
brake pedal firmly and hold until the display message disap-
pears.
X Secure the vehicle against rolling away (Y page 207).
You can restart the engine. !
Release parking Release parking
brake brake The red
!indicator lamp flashes and a warning tone sounds. A
condition for automatic release of the electric parking brake is not
fulfilled (Y page 209).
You are driving with the electric parking brake applied.
X Release the electric parking brake manually. 318
Display
messagesOn-board computer and displays

Display messages
Possible causes/consequences and
M
MSolutions N The boot lid is open.
X Close the boot lid. M
M The bonnet is open. A warning tone also sounds.
G WARNING
The open bonnet may then block your view when the vehicle is in
motion.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 207).
X Close the bonnet. Active bonnet mal‐ Active bonnet mal‐
function See Own‐ function See Own‐
er's Manual er's Manual The active bonnet (pedestrian protection) is not active due to a
malfunction or because it has already been triggered.
X Visit a qualified specialist workshop. C C At least one door is open. A warning tone also sounds.
X Close all doors. _
Rear left seat Rear left seat
backrest not backrest not
locked locked
orRear
Rear
right seat back‐
right seat back‐
rest not locked
rest not locked Saloon with through-loading feature in the rear bench seat:
The backrest in the rear is not engaged on the left-hand and/or
right-hand side.
X Push the backrest back until it engages. _
Rear centre back‐ Rear centre back‐
rest not locked rest not locked Saloon with through-loading facility in the rear compartment:
The centre rear seat backrest is not engaged.
X Push the backrest back until it engages. j
Check trailer Check trailer
hitch lock hitch lock The trailer tow hitch is not correctly engaged.
A warning tone also sounds.
X Stop the vehicle immediately, paying attention to road and traf-
fic conditions, and switch off the engine.
X Secure the vehicle against rolling away (Y page 207).
X Engage the trailer coupling's ball coupling in the end position
(Y page 285). Display
messages
347On-board computer and displays Z

After washing the vehicle, brake carefully
while paying attention to the traffic conditions in order to restore full braking efficiency.
! If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes automati-
cally in certain situations. To prevent dam-
age to the vehicle, deactivate DISTRONIC
PLUS and the HOLD function in the follow-
ing or other similar situations:
R when towing the vehicle
R in the car wash
! Make sure:
R the side windows and sliding sunroof are
closed completely.
R the blower for the ventilation/heating is
switched off (OFF button is depressed).
R the windscreen wiper switch is at posi-
tion 0
R the 360° camera or reversing camera is
switched off.
The vehicle could otherwise be damaged.
! If the key is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the boot lid
opening unintentionally:
R using a car wash
R using a high-pressure cleaner
Make sure that the key is at least 3 m away
from the vehicle.
! Make sure that the automatic transmis-
sion is in neutral position Nwhen washing
your vehicle in a tow-through car wash. The
vehicle may otherwise be damaged.
R Operating with the key:
Do not remove the key from the ignition
lock. Do not open the driver's door when
the engine is switched off or at very low
speeds. Otherwise, when in transmission position Dor Rthe automatic transmis-
sion will automatically switch to park
position Pand block the wheels.
R Operating with the Start/Stop button: Do not open the driver's door when the
engine is switched off or at very low
speeds. Otherwise, when in transmission
position Dor Rthe automatic transmis-
sion will automatically switch to park
position Pand block the wheels.
Observe the following to make sure that the
automatic transmission stays in position N
neutral:
Operating with the key:
X Make sure the ignition is switched on.
X Make sure that the vehicle is stationary.
X Depress and hold the brake pedal.
X Select neutral N.
X Release the brake pedal.
X Release the electric parking brake, if nec-
essary.
X Switch off the ignition and leave the key in
the ignition lock.
Operating with the Start/Stop button:
X Make sure the ignition is switched on.
X Make sure that the vehicle is stationary.
X Depress and hold the brake pedal.
X Select park position P.
X Release the brake pedal.
X Remove Start/Stop button from ignition
lock (Y page 181).
X Insert the key into the ignition lock.
X Switch on the ignition.
X Depress and hold the brake pedal.
X Select neutral N.
X Release the brake pedal.
X Release the electric parking brake, if nec-
essary.
X Switch off the ignition and leave the key in
the ignition lock.
You can wash the vehicle in an automatic car
wash from the very start.
Wash off excess dirt before cleaning the vehi-
cle in an automatic car wash.
After using an automatic car wash, wipe off
wax from the windscreen and the wiper Care
397Maintenance and care Z

X
Open the boot lid.
X Lift the boot floor upwards (Y page 375).
Vehicles with MOExtended tyres (tyres
with run-flat characteristics) and hybrid vehicles :
Towing eye
X To remove the towing eye: open the boot
lid.
X Pull towing eye :to the left and remove it.
X To replace the towing eye: slide towing
eye :with the thread into the rear end of
the bracket.
X Push towing eye :on the eyelet towards
the right until it engages in the bracket. Flat tyre
Preparing the vehicle
Your vehicle may be equipped with: R MOExtended tyres (tyres with run-flat char-
acteristics) (Y page 408)
Vehicle preparation is not necessary on
vehicles with MOExtended tyres.
R a TIREFIT kit (Y page 407)
R an emergency spare wheel (only for certain
countries) (Y page 461)
Vehicles with an Mercedes-Benz emergency
call system which are not equipped with a
TIREFIT kit: in the event of a flat tyre, contact
the Customer Assistance Centre for the
Mercedes-Benz emergency call system
(Y page 384). Information on changing/fitting a wheel
(Y
page 437).
X Stop the vehicle as far away as possible
from traffic on solid, non-slippery and level
ground.
X Switch on the hazard warning lamps.
X Secure the vehicle against rolling away
(Y page 207).
X If possible, bring the front wheels into the
straight-ahead position.
X Switch off the engine.
X Remove the key from the ignition lock.
or, in vehicles with KEYLESS-GO start func-
tion or KEYLESS ‑GO
X Open the driver's door.
The on-board electronics now have status
0. This is the same as the key having been
removed.
X Remove the Start/Stop button from the
ignition lock (Y page 181).
X All occupants must get out of the vehicle.
Make sure that they are not endangered as
they do so.
X Make sure that no one is near the danger
area while a wheel is being changed. Any-
one who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.
X Get out of the vehicle. Pay attention to traf-
fic conditions when doing so.
X Close the driver's door.
X Place the warning triangle at a suitable dis-
tance (Y page 406). Observe legal require-
ments. MOExtended tyres (tyres with run-flat
characteristics)
General notes With MOExtended tyres (tyres with run-flat
characteristics), you can continue to drive
your vehicle even if there is a total loss of
pressure in one or more tyres. The affected408
Flat tyreBreakdown assistance

!
When COLLISION PREVENTION ASSIST
PLUS, DISTRONIC PLUS or the HOLD func- tion is activated, the vehicle brakes auto-
matically in certain situations. To avoid
damage to the vehicle, deactivate these
systems in the following or similar situa-
tions:
R when towing away
R in a car wash
! Make sure that the electric parking brake
is released. If the electric parking brake is
faulty, visit a qualified specialist workshop.
! Only secure the tow cable or tow bar to
the towing eyes or, if available, to the trailer
tow hitch. You could otherwise damage the
vehicle.
! Observe the following points when towing
with a tow rope:
R secure the tow rope on the same side on
both vehicles.
R make sure that the tow rope is not longer
than legally permitted. Mark the tow rope
in the middle, e.g. with a white cloth
(30 x 30 cm). This makes other road
users aware that a vehicle is being
towed.
R only secure the tow rope to the towing
eye.
R observe the brake lamps of the towing
vehicle while driving. Always maintain a
distance so that the tow rope does not
sag.
R do not use steel cables or chains to tow
your vehicle. You could otherwise dam-
age the vehicle.
! Do not use the towing eyes for recovery
purposes as this could damage the vehicle.
If in doubt, recover the vehicle with a crane.
! Pull away smoothly when towing away or
tow-starting a vehicle. If the tractive power
is too high, the vehicles could be damaged.
! Shift the automatic transmission to
Nand
do not open the driver's or front passeng- er's door during towing. The automatic
transmission may otherwise shift to posi-
tion
P, which could damage the transmis-
sion.
! You may tow the vehicle for a maximum of
50km. A towing speed of 50 km/h must not
be exceeded.
For towing distances over 50 km, the entire vehicle must be lifted up and transported.
! If you tow or tow-start another vehicle, its
weight must not exceed the maximum per- missible gross vehicle weight of your vehi-
cle.
Details on the permissible gross vehicle
weight of your vehicle can be found on the
vehicle identification plate (Y page 468).
Observe the legal requirements for the rele-
vant countries when towing.
It is better to have the vehicle transported
than to have it towed.
If the vehicle has suffered transmission dam-
age, have it transported on a transporter or
trailer.
Vehicles with automatic transmission:
when towing a vehicle, the automatic trans-
mission must be in position N. If the auto-
matic transmission cannot be shifted to posi- tion N, have the vehicle transported on a
transporter or trailer.
The battery must be connected and charged.
Otherwise, you:
R cannot turn the key in the ignition lock to
position 2
R cannot release the electric parking brake
R cannot shift the transmission to position N
on vehicles with automatic transmission
Deactivate the automatic locking feature
before the vehicle is towed (Y page 98). You
could otherwise be locked out when pushing
or towing the vehicle.
Deactivate tow-away protection (Y page 86)
before the vehicle is towed. Towing away and tow-starting
421Breakdown assistance Z

the towing speed must not exceed 10 km/h.
For longer distances, have the vehicle loaded
and transported or towed with the rear axle
raised.
Vehicles with automatic transmission: the
automatic transmission automatically shifts
to position Pwhen you open the driver's or
front-passenger door or when you remove the
key from the ignition lock. In order to ensure that the automatic transmission stays in posi- tion Nwhen towing the vehicle, you must
observe the following points:
X Make sure that the vehicle is stationary.
X Turn the key to position 2in the ignition
lock.
X Depress and hold the brake pedal.
X Shift the automatic transmission to posi-
tion N.
Vehicles with manual transmission:
X Turn the key to position 2in the ignition
lock.
X Depress and hold the brake pedal.
X Depress the clutch pedal fully and shift to
neutral.
Vehicles with manual or automatic trans- mission:
X Leave the key in position 2in the ignition
lock.
X Release the brake pedal.
X Release the electric parking brake.
X Switch on the hazard warning lamps
(Y page 137).
In order to signal a change of direction when towing the vehicle with the hazard warning
lamps switched on, use the combination
switch as usual. In this case, only the turn
signals for the desired direction flash. When
you reset the combination switch, the hazard
warning lamps start flashing again. Transporting the vehicle
Hybrid vehicles: transportation of the vehi-
cle should only be carried out by professional
recovery companies.
! You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise,
the vehicle could be damaged.
The towing eyes or trailer tow hitch can be
used to pull the vehicle onto a trailer or trans-
porter if you wish to transport it.
X Vehicles with manual transmission:
depress the clutch pedal fully and shift to
neutral.
X Vehicles with automatic transmission:
turn the key to position 2in the ignition
lock.
X Shift the automatic transmission to posi-
tion N.
As soon as the vehicle is loaded: X Prevent the vehicle from rolling away by
applying the electric parking brake.
X Vehicles with manual transmission:
depress the clutch pedal fully and engage
first or reverse gear.
X Vehicles with automatic transmission:
shift the automatic transmission to posi-
tion P.
X Turn the key to position 0in the ignition
lock and remove it.
X Secure the vehicle. Notes for 4MATIC vehicles
! Vehicles with 4MATIC must not be towed
with the front or rear axle raised; otherwise,
the transmission may be damaged.
Vehicles with 4MATIC may either be towed
away with both axles on the ground or be loa- ded up and transported.
If the vehicle has transmission damage or
damage to the front or rear axle, have it trans-
ported on a transporter or trailer. Towing away and tow-starting
423Breakdown assistance Z

Before replacing a fuse
X Secure the vehicle against rolling away
(Y page 207).
X Switch off all electrical consumers.
X Make sure that the ignition is switched off
(Y page 181).
or
X When using the key, turn the key to position
0 in the ignition lock and remove it
(Y page 181).
All indicator lamps in the instrument cluster
must be off.
The fuses are located in various fuse boxes:
R fuse box on the driver's side of the dash-
board
R fuse box in the front-passenger footwell
R fuse box in the engine compartment on the
driver's side
R fuse box under the boot floor on the right-
hand side of the vehicle, when viewed in the
direction of travel
The fuse allocation chart is on the fuse box in
the boot (Y page 426). Dashboard fuse box
! Do not use a pointed object such as a
screwdriver to open the cover in the dash-
board. You could damage the dashboard or
the cover.
! Make sure that no moisture can enter the
fuse box when the cover is open.
! When closing the cover, make sure that it
is lying correctly on the fuse box. Moisture seeping in or dirt could otherwise impair
the operation of the fuses. X
Open the driver's door.
X To open: pull out cover :slightly at the
bottom in the direction of arrow =.
X Fold cover :outwards in the direction of
arrow ;.
X To close: fold in cover :until it engages. Fuse box in the front-passenger foot-
well
! Make sure that no moisture can enter the
fuse box when the cover is open.
! When closing the cover, make sure that it
is lying correctly on the fuse box. Moisture seeping in or dirt could otherwise impair
the operation of the fuses.
X Open the front-passenger door. X
Open the front-passenger door.
X To open: fold cover :out towards the rear
and remove it.
X To close: clip in cover :at the rear.
X Fold cover :forwards until it engages. Electrical fuses
425Breakdown assis tance Z

Vehicles with an emergency spare wheel:
in the event of a flat tyre, the emergency
spare wheel is fitted according to the descrip-
tion under "Fitting a wheel" (Y page 438).Interchanging the wheels
G
WARNING
Interchanging the front and rear wheels may
severely impair the driving characteristics if
the wheels or tyres have different dimensions. The wheel brakes or suspension components may also be damaged. There is a risk of acci-
dent.
Interchange front and rear wheels only if the
wheels and tyres are of the same dimensions.
! On vehicles fitted with a tyre pressure
monitor, electronic components are loca-
ted in the wheel.
Tyre-fitting tools should not be applied in
the area of the valve, as this could damage
the electronic components.
Only have tyres changed at a qualified spe- cialist workshop.
Interchanging the front and rear wheels of
differing dimensions can render the general
operating permit invalid.
Observe the instructions and safety notes in
the "Fitting a wheel" section (Y page 438).
The wear patterns on the front and rear tyres differ depending on the operating conditions.Interchange the wheels before a clear wear
pattern has formed on the tyres. Front tyres
typically wear more on the shoulders and the
rear tyres in the centre.
On vehicles that have the same size front and
rear wheels, you can interchange the wheels
every 5,000 to 10,000 km depending on the
degree of tyre wear. Ensure the direction of
rotation is maintained.
Clean the contact surfaces of the wheel and
the brake disc thoroughly every time a wheel is interchanged. Check the tyre pressure and,
if necessary, restart the tyre pressure loss warning system (Y
page 437)or the tyre pres-
sure monitor (Y page 435). Direction of rotation
Tyres with a specified direction of rotation
have additional benefits, e.g. if there is a risk of aquaplaning. You will only gain these ben-
efits if the correct direction of rotation is
observed.
An arrow on the sidewall of the tyre indicates
its correct direction of rotation. Storing wheels
Store wheels in a cool, dry and preferably
dark place if they are not being used. Protect
the tyres against oil, grease, petrol and diesel. Fitting a wheel
Preparing the vehicle X
Stop the vehicle on solid, non-slippery and
level ground.
X Apply the electric parking brake manually.
X Move the front wheels to the straight-
ahead position.
X Vehicles with manual transmission:
depress the clutch pedal fully and engage
first or reverse gear.
X Vehicles with automatic transmission:
shift the transmission to position P.
X Make sure that in vehicles with AIRMATIC,
the vehicle level is set to "Normal"
(Y page 234).
X Switch off the engine.
X Vehicles without KEYLESS-GO: remove
the key from the ignition lock.
X Vehicles with KEYLESS-GO start-func-
tion or KEYLESS-GO: open the driver's
door.
The on-board electronics now have status
0. This is the same as the key having been removed. 438
Changing a wheelWheels and tyres