2014 LINCOLN MKZ service

Towing
Towing a Trailer...................................232
Recommended TowingWeights..............................................233
Essential Towing Checks.................234
Transporting the Vehicle.................236
Towing the Vehicle on Four Wheels................................................237
Driving Hints
Breaking-In...........................................240
Economical Driving...........................240
Driving Through Water......................241
Floor Mats..............................................241
Roadside Emergencies
Roadside Assistance.........................243
Hazard Warning Flashers................244
Fuel Shutoff.........................................244
Jump-Starting the Vehicle..............245
Post-Crash Alert System.................247
Customer Assistance
Getting the Services You Need......248
In California (U.S. Only)...................249
The Better Business Bureau (BBB) Auto Line Program (U.S.
Only)...................................................250
Utilizing the Mediation/Arbitration Program (Canada Only)...............251
Getting Assistance Outside the U.S. and Canada......................................252
Ordering Additional Owner's Literature...........................................253
Reporting Safety Defects (U.S. Only)...................................................254 Reporting Safety Defects (Canada
Only)...................................................254
Fuses
Changing a Fuse.................................255
Fuse Specification Chart.................256
Maintenance
General Information..........................267
Opening and Closing the Hood.....268
Under Hood Overview - 2.0LEcoBoost™......................................269
Under Hood Overview - 3.7L..........270
Engine Oil Dipstick - 2.0L EcoBoost™........................................271
Engine Oil Dipstick - 3.7L...................271
Engine Oil Check..................................271
Oil Change Indicator Reset..............272
Engine Coolant Check.......................272
Automatic Transmission Fluid Check..................................................276
Brake Fluid Check..............................280
Power Steering Fluid Check...........280
Fuel Filter..............................................280
Washer Fluid Check..........................280
Changing the 12V Battery.................281
Checking the Wiper Blades............283
Changing the Wiper Blades...........283
Changing the Engine Air Filter.......283
Adjusting the Headlamps...............285
Changing a Bulb.................................286
Bulb Specification Chart.................287
Vehicle Care
General Information.........................288
Cleaning Products.............................288
4
Table of Contents

Cleaning the Exterior........................288
Repairing Minor Paint Damage......289
Waxing...................................................289
Cleaning the Engine..........................290
Cleaning the Windows and WiperBlades................................................290
Cleaning the Interior...........................291
Cleaning the Instrument Panel and Instrument Cluster Lens..............292
Cleaning Leather Seats....................292
Cleaning the Alloy Wheels..............293
Vehicle Storage...................................294
Wheels and Tires
Temporary Mobility Kit.....................297
Tire Pressure Monitoring System...............................................303
Tire Care.................................................307
Using Snow Chains............................323
Changing a Road Wheel..................323
Technical Specifications.................328
Capacities and Specific- ations
Engine Specifications.......................329
Motorcraft Parts.................................329
Vehicle Identification Number........331
Vehicle Certification Label..............332
Transmission CodeDesignation.......................................332
Technical Specifications.................334
Accessories
Accessories...........................................337
Ford Extended Service Plan (ESP)
Ford Extended Service Plan(ESP)..................................................339
MyLincoln Touch™
General Information..........................342
Settings..................................................352
Entertainment.....................................364
Phone.....................................................385
Information...........................................392
Climate..................................................404
Naviga tion.............................................407
Appendices
End User License Agreement.........418
Scheduled Maintenance
General Maintenance
Information......................................436
Normal Scheduled Maintenance...................................440
Special Operating Conditions Scheduled Maintenance.............443
Scheduled Maintenance Record................................................445
5
Table of Contents

E91392
Heated windshield
Interior luggage
compartment release
Jack
E161353
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Note operating instructions
Panic alarm
E139213
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Service engine soon
Side airbag
Shield the eyes
Stability control
Windshield wash and wipe
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle
are capable of collecting and storing
diagnostic information about your
vehicle. This potentially includes
information about the performance
or status of various systems and
modules in the vehicle, such as engine,
throttle, steering or brake systems. In
order to properly diagnose and service
your vehicle, Ford Motor Company,
Ford of Canada, and service and repair
facilities may access or share among
them vehicle diagnostic information
received through a direct connection
to your vehicle when diagnosing or
servicing your vehicle. Additionally,
when your vehicle is in for service or
repair, Ford Motor Company, Ford of
Canada, and service and repair
facilities may access or share among
them data for vehicle improvement
purposes. For U.S. only (if equipped),
if you choose to use the SYNC Vehicle
9
Introduction

Health Report, you consent that
certain diagnostic information may
also be accessed electronically by
Ford Motor Company and Ford
authorized service facilities, and that
the diagnostic information may be
used for any purpose. See MyLincoln
Touch™ (page 342).
Event Data Recording
This vehicle is equipped with an
event data recorder. The main
purpose of an event data recorder
is to record, in certain crash or near
crash-like situations, such as an
airbag deployment or hitting a
road obstacle; this data will assist
in understanding how a vehicle’s
systems performed. The event
data recorder is designed to record
data related to vehicle dynamics
and safety systems for a short
period of time, typically 30
seconds or less.
The event data recorder in this
vehicle is designed to record such
data as:
• How various systems in your
vehicle were operating;
• Whether or not the driver and
passenger safety belts were
buckled/ fastened;
• How far (if at all) the driver was
depressing the accelerator
and/or the brake pedal; and
• How fast the vehicle was
travelling; and
• Where the driver was
positioning the steering wheel. This data can help provide a better
understanding of the
circumstances in which crashes
and injuries occur.
Note:
Event data recorder data is
recorded by your vehicle only if a
non-trivial crash situation occurs; no
data is recorded by the event data
recorder under normal driving
conditions and no personal data or
information (e.g., name, gender, age,
and crash location) is recorded (see
limitations regarding 911 Assist and
Traffic, directions and Information
privacy below). However, parties,
such as law enforcement, could
combine the event data recorder
data with the type of personally
identifying data routinely acquired
during a crash investigation.
To read data recorded by an event
data recorder, special equipment
is required, and access to the
vehicle or the event data recorder
is needed. In addition to the
vehicle manufacturer, other
parties, such as law enforcement,
that have such special equipment,
can read the information if they
have access to the vehicle or the
event data recorder. Ford Motor
Company and Ford of Canada do
not access event data recorder
information without obtaining
consent, unless pursuant to court
order or where required by law
enforcement, other government
10
Introduction

authorities or other third parties
acting with lawful authority. Other
parties may seek to access the
information independently of Ford
Motor Company and Ford of
Canada.
Note:Including to the extent that
any law pertaining to Event Data
Recorders applies to SYNC or its
features, please note the following:
Once 911 Assist (if equipped) is
enabled (set ON), 911 Assist may,
through any paired and connected
cell phone, disclose to emergency
services that the vehicle has been in
a crash involving the deployment of
an airbag or, in certain vehicles, the
activation of the fuel pump shut-off.
Certain versions or updates to 911
Assist may also be capable of being
used to electronically or verbally
provide to 911 operators the vehicle
location (such as latitude and
longitude), and/or other details
about the vehicle or crash or
personal information about the
occupants to assist 911 operators to
provide the most appropriate
emergency services. If you do not
want to disclose this information, do
not activate the 911 Assist feature.
See MyLincoln Touch™ (page 342).
Additionally, when you connect to
Traffic, Directions and Information
(if equipped, U.S. only), the service
uses GPS technology and
advanced vehicle sensors to
collect the vehicle’s current
location, t ravel direction, and
speed (“vehicle travel
information”), only to help provide you with the directions, traffic
reports, or business searches that
you request. If you do not want
Ford or its vendors to receive this
information, do not activate the
service. Ford Motor Company and
the vendors it uses to provide you
with this information do not store
your vehicle travel information.
For more information, see Traffic,
Directions and Information, Terms
and Conditions.
See MyLincoln
Touch™ (page 342).
CALIFORNIA PROPOSITION
65
WARNING
Some constituents of engine
exhaust, certain vehicle
components, certain fluids contained
in vehicles and certain products of
component wear contain or emit
chemicals known to the State of
California to cause cancer and birth
defects or other reproductive harm.
PERCHLORATE
Certain components in your vehicle
such as airbag modules, safety belt
pretensioners and remote control
batteries may contain perchlorate
material. Special handling may apply
for service or vehicle end of life
disposal. For more information visit:
11
Introduction

Web Address
www.dtsc.ca.gov/hazardouswaste/perchlorate
LINCOLN CREDIT
Lincoln Automotive Financial Services
offers a full range of financing and
lease plans to help you acquire your
vehicle. If you have financed or leased
your vehicle through Lincoln
Automotive Financial Services, thank
you for your business.
For your convenience we offer a
number of ways to contact us, as well
as help manage your account.
Phone: 1-888-498-8801
For more information regarding
Lincoln Automotive Financial Services,
as well as access Account Manager,
please go to www.LincolnAFS.com.
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the
highest standards using quality parts.
We recommend that you demand the
use of genuine Ford and Motorcraft
parts whenever your vehicle requires
scheduled maintenance or repair. You
can clearly identify genuine Ford and
Motorcraft parts by looking for the
Ford, FoMoCo or Motorcraft branding
on the parts or their packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make
sure that your vehicle provides years
of service is to have it maintained in
line with our recommendations using
parts that conform to the
specifications detailed in this Owner’s
Manual. Genuine Ford and Motorcraft
parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision
parts meet our stringent requirements
for fit, finish, structural integrity,
corrosion protection and dent
resistance. During vehicle
development we validate these parts
deliver the intended level of protection
as a whole system. A great way to
know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement
Parts
Genuine Ford and Motorcraft
replacement parts are the only
replacement parts that benefit from
a Ford Warranty. Damage caused to
your vehicle as a result of the failure
of non-Ford parts may not be covered
by the Ford Warranty. For additional
information, refer to the terms and
conditions of the Ford Warranty.
12
Introduction

3. Allow the belt to retract. As thebelt retracts, you will hear a
clicking sound. This indicates the
safety belt is now in the automatic
locking mode.
How to Disengage the Automatic
Locking Mode
Unbuckle the combination lap and
shoulder belt and allow it to retract
completely to disengage the
automatic locking mode and activate
the vehicle sensitive (emergency)
locking mode.
Rear Inflatable Safety Belt (If
Equipped)
WARNING
Do not attempt to service, repair,
or modify the rear inflatable
safety belt.
The rear inflatable safety belts are
fitted in the shoulder portion of the
safety belts of the second-row
outboard seating positions.
Note: The rear inflatable safety belts
are compatible with most infant and
child safety car seats and belt
positioning booster seats when
properly installed. This is because they
are designed to fill with a cooled gas
at a lower pressure and at a slower rate
than traditional airbags. After inflation,
the shoulder portion of the safety belt
remains cool to the touch. The rear inflatable safety belt consists
of the following:
• An inflatable bag located in the
shoulder safety belt webbing.
• Lap safety belt webbing with automatic locking mode.
• The same warning light, electronic control and diagnostic unit as used
for the front safety belts.
• Impact sensors located in various parts of the vehicle.
How does the rear inflatable safety
belt system work?
The rear inflatable safety belts will
function like standard restraints in
everyday usage.
E146364
During a crash of sufficient force, the
inflatable belt will inflate from inside
the webbing.
35
Safety Belts

PRINCIPLE OF OPERATION
WARNINGS
Airbags do not inflate slowly or
gently, and the risk of injury from
a deploying airbag is the greatest
close to the trim covering the airbag
module.
All occupants of your vehicle,
including the driver, should
always properly wear their safety
belts, even when an airbag
supplemental restraint system is
provided. Failure to properly wear your
safety belt could seriously increase
the risk of injury or death.
Always transport children 12
years old and under in the back
seat and always properly use
appropriate child restraints. Failure to
follow this could seriously increase
the risk of injury or death.
Never place your arm over the
airbag module as a deploying
airbag can result in serious arm
fractures or other injuries.
Airbags can kill or injure a child
in a child seat. Never place a
rear-facing child seat in front of an
active airbag. If you must use a
forward-facing child seat in the front
seat, move the seat upon which the
child seat is installed all the way back.
Do not attempt to service, repair,
or modify the airbag
supplemental restraint systems or its
fuses as you could be seriously injured
or killed. Contact your authorized
dealer as soon as possible.
WARNINGS
Several airbag system
components get hot after
inflation. To reduce the risk of injury,
do not touch them after inflation.
If the airbag has deployed, the
airbag will not function again
and must be replaced immediately. If
the airbag is not replaced, the
unrepaired area will increase the risk
of injury in a crash.
The airbags are a supplemental
restraint system and are designed to
work with the safety belts to help
protect the driver and right front
passenger from certain upper body
injuries. Airbags do not inflate slowly;
there is a risk of injury from a
deploying airbag.
Note: You will hear a loud bang and
see a cloud of harmless powdery
residue if an airbag deploys. This is
normal.
The airbags inflate and deflate rapidly
upon activation. After airbag
deployment, it is normal to notice a
smoke-like, powdery residue or smell
the burnt propellant. This may consist
of cornstarch, talcum powder (to
lubricate the bag) or sodium
compounds (for example, baking
soda) that result from the combustion
process that inflates the airbag. Small
amounts of sodium hydroxide may be
present which may irritate the skin
and eyes, but none of the residue is
toxic.
42
Supplementary Restraints System