ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle
Limited Warranty. The service is
available:
• 24-hours, seven days a week.
• for the coverage period listed onthe Roadside Assistance Card
included in your Owner's Manual
portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
• battery jump start.
• lock-out assistance (key replacement cost is the customer's
responsibility).
• fuel delivery — Independent Service Contractors, if not
prohibited by state, local or
municipal law shall deliver up to
2.0 gallons (7.5L) of gasoline or
5.0 gallons (18.9L) of diesel fuel
to a disabled vehicle. Fuel delivery
service is limited to two no-charge
occurrences within a 12-month
period. • winch out — available within 100
feet (30.5 meters) of a paved or
county maintained road, no
recoveries.
• towing — Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of
the disablement location or to the
nearest authorized dealer. If a
member requests to be towed to
an authorized dealer more than 35
miles (56 km) from the
disablement location, the member
shall be responsible for any
mileage costs in excess of 35 miles
(56 km).
Trailers shall be covered up to $200
if the disabled eligible vehicle requires
service at the nearest authorized
dealer. If the trailer is disabled, but the
towing vehicle is operational, the
trailer does not qualify for any
roadside services.
Vehicles Sold In The U.S. :
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card
is found in the owner's information
portfolio in the glove compartment.
U.S. Lincoln vehicle customers who
require Roadside Assistance, call
1-800-521-4140.
243
Roadside Emergencies
CHANGING THE 12V
BATTERY
WARNINGS
Batteries normally produce
explosive gases which can cause
personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery,
always shield your face and protect
your eyes. Always provide proper
ventilation.
When lifting a plastic-cased
battery, excessive pressure on
the end walls could cause acid to flow
through the vent caps, resulting in
personal injury and damage to the
vehicle or battery. Lift the battery with
a battery carrier or with your hands on
opposite corners.
Keep batteries out of reach of
children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes
when working near the battery to
protect against possible splashing of
acid solution. In case of acid contact
with skin or eyes, flush immediately
with water for a minimum of 15
minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately.
Your vehicle is equipped with a
Motorcraft® maintenance-free
battery which normally does not
require additional water during its life
of service. Note:
If your battery has a
cover/shield, make sure it is reinstalled
after the battery has been cleaned or
replaced.
Note: See an authorized dealer for low
voltage battery access, testing, or
replacement.
When a low voltage battery
replacement is necessary, see an
authorized dealer to replace the low
voltage battery with a Ford
recommended replacement low
voltage battery that matches the
electrical requirements of the vehicle
To ensure proper operation of the
battery management system (BMS),
do not allow a technician to connect
any electrical device ground
connection directly to the low voltage
battery negative post. A connection
at the low voltage battery negative
post can cause inaccurate
measurements of the battery
condition and potential incorrect
system operation.
Note: If a person adds electrical or
electronic accessories or components
to the vehicle, the accessories or
components may adversely affect the
low voltage battery performance and
durability and may also affect the
performance of other electrical
systems in the vehicle.
For longer, trouble-free operation,
keep the top of the battery clean and
dry. Also, make certain the battery
cables are always tightly fastened to
the battery terminals.
281
Maintenance
If you see any corrosion on the battery
or terminals, remove the cables from
the terminals and clean with a wire
brush. You can neutralize the acid with
a solution of baking soda and water.
When a battery replacement is
required, the battery should only be
replaced with a Ford recommended
replacement battery that matches
the electrical requirements of the
vehicle.
Because your vehicle’s engine is
electronically-controlled by a
computer, some engine control
settings are maintained by power
from the low voltage battery. Some
engine computer settings, like the idle
trim and fuel trim strategy, optimize
the driveability and performance of
the engine. Some other computer
settings, like the clock and radio
station presets, are also maintained
in memory by power from the low
voltage battery. When a technician
disconnects and connects the low
voltage battery, these settings are
erased. Complete the following
procedure in order to restore the
settings:
1. With the vehicle at a completestop, set the parking brake.
2. Shift the transmission into P.
3. Turn off all accessories.
4. Step on the brake pedal and start the vehicle. 5. Run the engine until it reaches
normal operating temperature.
While the engine is warming up,
complete the following: Reset the
clock. See Audio System (page
124). Reset the power windows
bounce-back feature. See
Windows and Mirrors (page 88).
Reset the radio station presets.
See Audio System (page 124).
6. Allow the engine to idle for at least one minute. If the engine turns off,
step on the accelerator to start the
engine.
7. While the engine is running, step on the brake pedal and shift the
transmission to N.
8. Allow the engine to run for at least one minute by pressing on the
accelerator pedal.
9. Drive the vehicle at least 10 miles (16 kilometers) to completely
relearn the idle and fuel trim
strategy.
Note: If you do not allow the engine to
relearn the idle and fuel trim strategy,
the idle quality of your vehicle may be
adversely affected until the engine
computer eventually relearns the idle
trim and fuel trim strategy.
Note: Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized standards
for disposal. Call your local authorized
recycling center to find out more about
recycling automotive batteries.
282
Maintenance
Note:It is recommended that the
negative battery cable terminal be
disconnected from the battery if you
plan to store your vehicle for an
extended period of time.
CHECKING THE WIPER
BLADES
E142463
Run the tip of your fingers over the
edge of the blade to check for
roughness.
Clean the wiper blades with washer
fluid or water applied with a soft
sponge or cloth.
CHANGING THE WIPER
BLADES
The wiper arms can be manually
moved when the ignition is off. This
allows for ease of blade replacement
and cleaning under the blades.
1. Pull the wiper blade and arm away from the glass.
E129990
1
1 2
2. Press the locking buttons together.
3. Rotate and remove the wiperblade.
4. Install in the reverse order.
Note: Make sure that the wiper blade
locks into place. Lower the wiper arm
and blade back to the windshield. The
wiper arms will automatically return to
their normal position when the ignition
is turned on.
Replace wiper blades at least once
per year for optimum performance.
Poor wiper quality can be improved
by cleaning the wiper blades and the
windshield.
CHANGING THE ENGINE AIR
FILTER
WARNING
To reduce the risk of vehicle
damage and/or personal burn
injuries do not start your engine with
the air cleaner removed and do not
remove it while the engine is running.
283
Maintenance
PROTECT YOURSELF FROM THE
RISING COST OF VEHICLE REPAIRS
WITH A FORD EXTENDED SERVICE
PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
protection of Ford Extended Service
Plan. It is the only extended service
plan backed by Ford Motor Company,
and provides peace of mind
protection beyond the New Vehicle
Limited Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of
your Ford Extended Service Plan. With
Ford ESP, you minimize your risk for
unexpected repair bills and rising
repair costs.
Up to 500+ Covered Vehicle
Components
There are four Extended Service Plans
with different levels of coverage. Ask
your authorized dealer for details.
1. PremiumCARE - Our most comprehensive coverage. With
over 500 covered components,
this plan is so complete that we
generally only discuss what’s not
covered.
2. ExtraCARE - Covers 113 components, and includes many
high-tech items.
3. BaseCARE - Covers 84 components. 4. PowertrainCARE - Covers 29
critical components.
Ford Extended Service Plan is honored
by all authorized Ford and Lincoln
dealers in the U.S. and Canada. It is
the only extended service plan
authorized and backed by Ford Motor
Company.
That means you get:
• Reliable, quality service anywhere you go
• Repairs performed by factory trained technicians, using Genuine
Ford and Lincoln parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day
covered repairs.
Extended Rental Benefits
If your vehicle is kept overnight for
covered repairs, you are eligible for
rental car coverage, including Bumper
to Bumper warranty repairs, or Field
Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery jump starts
• Out of fuel and lock-out assistance
339
Ford Extended Service Plan (ESP)
Passive Anti-Theft System................72SecuriLock®..................................................72
PAT SSee: Passive Anti-Theft System...........72
Perchlorate................................................11
Personal Safety System™.................41
How Does the Personal Safety SystemWork?..........................................................41
Phone.....................................................385Making Calls..............................................387
Pairing Subsequent Phones................387
Pairing Your Phone for the FirstTime.........................................................386
Phone Menu Options.............................388
Phone Settings........................................390
Phone Voice Commands.......................391
Receiving Calls..........................................387
Text Messaging........................................388
Post-Crash Alert System.................247Spinout Detection....................................247
Power Door LocksSee: Locking and Unlocking...................62
Power Seats..........................................135Multi-Contour Front Seats With Active Motion (If Equipped)..........................136
Power Lumbar...........................................136
Power Steering Fluid Check...........280
Power Windows....................................88
Accessory Delay.........................................89
Bounce-Back...............................................88
One-Touch Down......................................88
One-Touch Up............................................88
Window Lock...............................................89
R
Rear Seat Armrest...............................142Armrest pass-through............................142
Rear Seats..............................................139
Rear View Camera..............................194
Using the Rear View Camera System.....................................................194
Rear View CameraSee: Rear View Camera.........................194
Recommended TowingWeights................................................233
Refueling................................................160
Easy Fuel™ Capless Fuel System.......161
Remote Control.....................................53Car Finder......................................................54
Intelligent Access Key...............................53
Remote Start...............................................54
Replacing the Battery...............................53
Sounding a Panic Alarm..........................54
Remote Start.........................................131Automatic Settings...................................131
Heated and Cooled Devices.................132
Last Settings...............................................132
Repairing Minor Paint Damage..............................................289
Replacement Parts Recommendation...............................12
Collision Repairs..........................................12
Scheduled Maintenance and
Mechanical Repairs................................12
Warranty on Replacement Parts...........12
Replacing a Lost Key or Remote Control...................................................56
Reporting Safety Defects (Canada Only).....................................................254
Reporting Safety Defects (U.S. Only).....................................................254
Roadside Assistance.........................243
Vehicles Sold In Canada : Getting
Roadside Assistance.........................244
Vehicles Sold In Canada : Using Roadside Assistance.........................244
Vehicles Sold In The U.S.: Getting Roadside Assistance..........................243
Vehicles Sold In The U.S. : Using Roadside Assistance..........................243
Roadside Emergencies.....................243
Running-In
See: Breaking-In.......................................240
460
Index
Using MyKey With Remote StartSystems.................................................59
Using Snow Chains............................323
Using Stability Control......................186
AdvanceTrac® ..........................................186
Using Traction Control......................184System Indicator Lights and
Messages................................................184
Utilizing the Mediation/ArbitrationProgram (Canada Only)................251
V
Vehicle Care.........................................288General Information...............................288
Vehicle Certification Label..............332
Vehicle Identification Number........331
Vehicle Storage...................................294
Battery.........................................................295
Body.............................................................294
Brakes..........................................................295
Cooling system.........................................295
Engine..........................................................294
Fuel system...............................................294
General........................................................294
Miscellaneous...........................................295
Removing Vehicle From Storage.......295
Tires..............................................................295
Ventilated Seats...................................141Heated and ventilated seat air filter
replacement (if equipped)...............142
VentilationSee: Climate Control...............................128
VINSee: Vehicle Identification Number....331
Voice Control...........................................77
W
Warning Lamps and Indicators.......96Adaptive Cruise Control..........................96
Anti-Lock Braking System.......................97
Battery............................................................97
Blind Spot Monitor.....................................97
Brake System...............................................97
Cruise Control..............................................97
Direction Indicator......................................97
Door Ajar........................................................97
Electric Park Brake.....................................97
Engine Coolant Temperature................98
Engine Oil......................................................98
Fasten Safety Belt.....................................98
Front Airbag.................................................98
Heads Up Display......................................98
High Beam....................................................98
Hood Ajar......................................................98
Low Fuel Level............................................98
Low Tire Pressure Warning....................98
Low Washer Fluid......................................99
Parking Lamps............................................99
Powertrain Fault.........................................99
Service Engine Soon.................................99
Stability Control.........................................99
Stability Control Off................................100
Trunk Ajar....................................................100
Washer Fluid Check..........................280
Washers
See: Cleaning the Exterior....................288
See: Wipers and Washers.......................79
Waxing...................................................289
Wheel Nuts
See: Changing a Road Wheel..............323
Wheels and Tires................................297Technical Specifications.......................328
Windows and Mirrors..........................88
Windshield Washers...........................80
Windshield Wipers...............................79
Intermittent Wipe.......................................79
Speed Dependent Wipers.......................79
463
Index