Sirius Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the
antenna clear of snow and ice build-up and keep
luggage and other materials as far away from the
antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels,
freeway overpasses, parking garages, dense tree
foliage and thunderstorms can interfere with your
reception.
Terrain
When you pass a ground-based broadcast-
repeating tower, a stronger signal may overtake a
weaker one and the audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate
the interference and the audio system may mute.
Satellite radio signal
interference
Troubleshooting tips
Action
Cause
Radio display
No action required. This
message should disap-
pear shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring...
If this message does not
clear shortly, or with an
ignition key cycle, your
receiver may have a fault.
See an authorized dealer
for service.
There is an internal
module or system failure
present.
Sat Fault/Sirius System
Failure.
Tune to another channel
or choose another preset.
The channel is no longer
available.
Invalid Channel.
Contact Sirius at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does
not include this channel.
Unsubscribed Channel.
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Troubleshooting tipsAction
Cause
Radio display
The signal is blocked.
When you move into an
open area, the signal
should return.
The signal is lost from
the Sirius satellite or
Sirius tower to your
vehicle antenna.
No Signal.
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating.
Contact Sirius at 1-888-
539-7474 to resolve
subscription issues.
Your satellite service is
no longer available.
Call Sirius
1-888-539-7474.
Use the channel guide to
turn off the Lock or Skip
function on that station.
All the channels in the
selected category are
either skipped or locked.
None found. Check
Channel Guide.
No action required.
Sirius has updated the
channels available for
your vehicle.
Subscription Updated.
Sirius Satellite Radio Voice
Commands
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If you are listening to Sirius
satellite radio, press the voice
button on the steering wheel
controls. When prompted, say any of
the following commands.
If you are not listening to Sirius
satellite radio, press the voice button
and, after the tone, say "Sirius", then
any of the following commands.
"SIRIUS"
"
"Preset <#>" "SAT"
"SAT preset <#>" "SAT 1"
"SAT 1 Preset <#>" "SAT 2"
"SAT 2 preset <#>" "SAT 3"
"SAT 3 preset <#>"
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Repeat
This feature replays the currently
playing song or album.
Shuffle
Touch this button to play music on
the selected album or folder in
random order.
Similar Music
This feature allows you to choose
music similar to what is currently
playing.
More Info
Touch this button to see disc
information such as current track,
artist name, album and genre.
Options
Touch this button to view and adjust
various media settings.
Sound Settings allows you to adjust
settings for:
•Bass
• Midrange
• Treble
• Balance and Fade
• THX Deep Note Demo
• DSP (Digital Signal processing)
• Occupancy Mode
• Speed Compensated Volume.
Note: Your vehicle may not have all
these sound settings. Media Player Settings
allows you
to select more settings, which is under
Media Player. See Settings (page
352).
Device Information displays
software and firmware information
about the currently connected media
device.
Update Media Index indexes your
device when you connect it for the first
time and each time the content
changes (such as adding or removing
tracks) to make sure you have the
latest voice commands available for
all media on the device.
Browse
This feature allows you to view the
contents of the device. It also allows
you to search by categories, such as
genre, artist or album.
If you want to view song information
such as Title, Artist, File, Folder,
Album, and Genre, touch the
on-screen album art.
You can also touch What’s Playing
to hear how the system pronounces
the current band and song. This can
be helpful when using voice
commands to make sure the system
correctly plays your request.
Playing Video from Your Device
To access and play video from your
device, your vehicle's transmission
must be in position P with the ignition
in accessory mode. See Starting and
Stopping the Engine (page 151).
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1. Touch Add Phone in the upper left
corner of the touchscreen. Find
SYNC appears on the screen, and
instructs you to begin the pairing
process from your device.
2. Make sure that Bluetooth is set to On and that your cellular phone is
in the proper mode. See your
device’s manual if necessary.
Note: Select SYNC, and a six-digit PIN
appears on your device.
3. If prompted to enter a PIN on your device, it does not support Secure
Simple Pairing. To pair, enter the
PIN displayed on the touchscreen.
Skip the next step.
4. When prompted on your phone’s display, confirm that the PIN
provided by SYNC matches the
PIN displayed on your cellular
phone.
5. The display indicates when the pairing is successful.
SYNC may prompt you with more
phone options. For more information
on your phone's capability, see your
device's manual and visit the website.
Pairing Subsequent Phones
Note: Put the transmission in position
P. Turn on your vehicle ignition and the
radio.
1. Press the Phone corner of the touchscreen > Settings > BT
Devices > Add Device.
2. Make sure that Bluetooth is set to On and that your cellular phone is
in the proper mode. See your
device’s manual if necessary. Note:
Select SYNC, and a six-digit PIN
appears on your device.
3. If prompted to enter a PIN on your device, it does not support Secure
Simple Pairing. To pair, enter the
PIN displayed on the touchscreen.
Skip the next step.
4. When prompted on your phone’s display, confirm that the PIN
provided by SYNC matches the
PIN displayed on your cellular
phone.
5. The display indicates when the pairing is successful.
SYNC may prompt you with more
phone options. For more information
on your phone's capability, see your
device's manual and visit the website.
Making Calls
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Press the voice button on
your steering wheel controls.
When prompted, say, "Call
desired number.
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To end the call or exit phone
mode, press this phone
button.
Receiving Calls
During an incoming call, an audible
tone sounds. Call information appears
in the display if it is available.
Accept the call by pressing
Accept on the touchscreen
or by pressing this phone
button on your steering wheel
controls.
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Note:SYNC does not download read
text messages from your phone.
You can send and receive text
messages using Bluetooth, read them
aloud and translate text messaging
acronyms, such as LOL.
1. Touch the top left corner of the display to access the Phone
menu.
2. Select Messaging.
3. Choose from the following:
• Listen (speaker icon)
• Dial
• Send Text
• View
• Delete.
Composing a Text Message
Note: This is a speed-dependent
feature. It is unavailable when your
vehicle is traveling at speeds over 3
mph (5 km/h).
Note: Downloading and sending text
messages using Bluetooth are
phone-dependent features.
1. Touch the top left corner of the display to access the Phone
menu.
2. Touch Messaging > Send Text.
3. Enter a phone number or choose from your phonebook.
4. You can select from the following options: •
Send, which sends the message
as it is.
• Edit Text, which allows you to
customize the pre-defined
message or create a message on
your own.
You can then preview the message,
verify the recipient as well as update
the message list.
Text message options
I’ll call you back in a few minutes.
I just left, I’ll be there soon.Can you give me a call? I’m on my way.
I’m running a few minutes late.
I’m ahead of schedule, so I’ll be there early.
I’m outside.
I’ll call you when I get there. OK
Ye s No
Thanks
Stuck in traffic. Call me later. LO L
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Receiving a Text Message
Note:If you select View and your
vehicle is traveling over 3 mph (5
km/h), the system offers to read the
message to you instead of allowing you
to view it while driving.
When a new message arrives, an
audible tone sounds and the screen
displays a pop-up with the caller
name and ID, if supported by your
phone. You can press:
• View to view the text message.
• Listen for SYNC to read the
message to you.
• Dial to call the contact.
• Ignore to exit the screen.
Phone Settings
Press Phone > Settings.
Bluetooth Devices
Touch this tab to connect, disconnect,
add or delete a device, as well as save
it as a favorite.
Bluetooth
Touch this tab to turn Bluetooth off
or on.
Do Not Disturb
Touch this tab if you want all calls to
go directly to your voice mail and not
ring in the vehicle. When this feature
is on, text message notifications do
not ring inside the cabin either. 911 Assist
Turn on or turn off the 911 Assist
feature. See Information (page 392).
Phone Ringer
Select the ring tone you want to hear
when you receive a call. Choose from
possible system ring tones, your
currently paired phone’s ring tone, a
beep, text-to-speech or a silent
notification.
Text Message Notification
Select a text message notification, if
supported by your phone. Choose
from possible system alert tones,
text-to-speech or silent.
Internet Data Connection
If your phone is compatible, use this
screen to adjust your internet data
connection. Select to make your
connection profile with the personal
area network or to turn off your
connection. You can also choose to
adjust your settings or have the
system always connect, never
connect when roaming or query on
connect. Press ?
for more information.
Manage Phonebook
Touch this button to access features
such as automatic phonebook
download, re-download your
phonebook, add contacts from your
phone as well as delete or upload your
phonebook.
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If your vehicle is not equipped with
Navigation:
• Turn-by-turn directions appear inthe information display, in the
status bar of your touchscreen
system and on the SYNC Services
screen. You also receive driving
instructions from audible prompts.
• When on an active route, you can select Route Summary or Route
Status using the touchscreen
controls or voice commands to
view the Route Summary Turn
List or the Route Status ETA.
You can also turn voice guidance
on or off, cancel the route or
update the route. If you miss a turn, SYNC automatically
asks if you want the route updated.
Just say, "Yes" when prompted and
the system delivers a new route to
your vehicle.
If your vehicle is equipped with
Navigation, SYNC Services downloads
your requested destination to the
navigation system. The navigation
system then calculates the route and
provides driving instructions. See
Navigation (page 407).
Disconnecting from SYNC Services
1. Press and hold the hang-up phone
button on the steering wheel.
2. Say "Good-bye" from the SYNC Services main menu.
SYNC Services quick tips
You can personalize your Services feature to provide
quicker access to your most used or favorite
information. You can save address points, such as
work or home. You can also save favorite informa-
tion like sports teams, such as Detroit Lions, or a
news category. You can learn more about personal-
ization by logging onto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time (while connected
to SYNC Services) to interrupt a voice prompt or an
audio clip (such as a sports report) and say your
voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-
enabled cellular phone number, not your VIN
(Vehicle Identification Number). You can pair and
connect your phone to any vehicle equipped with
SYNC Services and continue enjoying your person-
alized services.
Portable
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Alerts
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If your vehicle is equipped
with Navigation, touch the i
(Information) button to
access these features. If your vehicle
is not equipped with Navigation, touch
the corner of the touchscreen with the
green tab.
Press Alerts, and then choose from
any of the following services:
• View the complete message
• Delete the message
• Delete All messages
This screen displays any system
messages (such as an SD card fault).
Note: The system alerts you to any
messages by turning the information
icon yellow. After you read or delete
the messages, the icon returns to white.
Calendar
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If your vehicle is equipped
with Navigation, touch the i
(Information) button to
access these features. If your vehicle
is not equipped with Navigation, touch
the corner of the touchscreen with the
green tab.
Press Calendar. You can view the
current calendar by day, week or
month.
911 Assist (If Equipped)
WARNINGS
Unless the 911 Assist setting is
set on before a crash, the system
will not dial for help, which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
Do not wait for 911 Assist to
make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time, which could increase
the risk of serious injury or death after
a crash. If you do not hear 911 Assist
within five seconds of the crash, the
system or phone may be damaged or
non-functional.
Always place your phone in a
secure location in your vehicle so
it does not become a projectile or
damaged in a crash. Failure to do so
may cause serious injury to someone
or damage the phone, which could
prevent 911 Assist from working
properly.
Note: The SYNC 911 Assist feature
must be set on prior to the incident.
Note: Before setting this feature on,
make sure that you read the 911 Assist
Privacy Notice later in this section for
important information.
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