2014 LINCOLN MKZ HYBRID ESP

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A
FORD EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
protection of Ford Extended Service Plan.
It is the only extended service plan backed
by Ford Motor Company, and provides
peace of mind protection beyond the New
Vehicle Limited Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan. With Ford
ESP, you minimize your risk for
unexpected repair bills and rising repair
costs.
Up to 500+ Covered Vehicle
Components
There are four Extended Service Plans
with different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With over
500 covered components, this plan is
so complete that we generally only
discuss what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components. Ford Extended Service Plan is honored by
all authorized Ford and Lincoln dealers in
the U.S. and Canada. It is the only
extended service plan authorized and
backed by Ford Motor Company.
That means you get:
•
Reliable, quality service anywhere you
go
• Repairs performed by factory trained
technicians, using Genuine Ford and
Lincoln parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for
covered repairs, you are eligible for rental
car coverage, including Bumper to Bumper
warranty repairs, or Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts
• Out of fuel and lock-out assistance
• Travel expense reimbursement for
lodging, meals and rental car
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation
409
MKZ (CC9) Ford Extended Service Plan (ESP)

Transferable Coverage
If you sell your vehicle before your Ford
Extended Service Plan coverage expires,
you can transfer any remaining coverage
to the new owner. Whenever you sell your
vehicle, prospective buyers may have a
higher degree of confidence that vehicle
was properly maintained with Ford ESP,
thereby improving resale value.
Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also offers a
Premium Maintenance Plan that covers all
scheduled maintenance, and select items
that routinely wear out.
The coverage is prepaid, so you never
have to worry about affording your vehicle
maintenance. It covers regular checkups,
routine inspections, preventive care and
replacement of select items that require
periodic attention for normal wear:
•
Windshield Wiper Blades
• Spark Plugs (except in California)
• The Clutch Disc
• Brake Pads and Linings •
Shock Absorbers
• Belts and Hoses
• Diesel Exhaust Fluid Replenishment
Contact your selling authorized Ford or
Lincoln dealership today so they can
customize a Ford Extended Service Plan
that fits your driving lifestyle and budget.
Interest Free Finance Options Available
Take advantage of our interest free
installment payment plan. Just a 10% down
payment will provide you with an
affordable, no interest, no fee payment
program.
To learn more, call our Ford ESP
specialists at 800-367-3377. Don ’t forget
to ask about our interest free payment
program, allowing you all the security and
benefits Ford ESP has to offer while paying
over time. You are pre-approved with no
credit checks, no hassles!
Complete the information below and mail
to:
Ford ESP
P.O. Box 8072
Royal Oak, MI 48068-0039 Name (PLEASE PRINT)
APT.#
ADDRESS
ZIP
STATE
CITY
410
MKZ (CC9) Ford Extended Service Plan (ESP)

Name (PLEASE PRINT)
E-MAIL
SERVICE PLANS (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
• Rental reimbursement
• Coverage for certain maintenance and
wear items
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires
• Roadside Assistance benefits
There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental.
When you purchase Ford Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada and the United States, provided
by a network of participating authorized
Ford Motor Company dealers. The Lincoln
Maintenance Protection Plan is honored
at authorized Lincoln dealers. Note:
Repairs performed outside of
Canada and the United States are not
eligible for Ford Extended Service Plan
coverage.
This information is subject to change.
For more information, visit your local Ford
of Canada dealer or www.ford.ca to find
the Ford Extended Service Plan that is
right for you.
411
MKZ (CC9) Ford Extended Service Plan (ESP)

GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major
repair expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when
you sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
We have established regular maintenance
intervals for your vehicle based upon
rigorous testing. It is important that you
have your vehicle serviced at the proper
times. These intervals serve two purposes;
one is to maintain the reliability of your
vehicle and the second is to keep your
cost of owning your vehicle down.
It is your responsibility to have all
scheduled maintenance performed and to
make sure that the materials used meet
the specifications identified in this owner's
manual. See Capacities and
Specifications (page 302).
Failure to perform scheduled maintenance
invalidates warranty coverage on parts
affected by the lack of maintenance. Why Maintain Your Vehicle at Your
Dealership?
Factory-Trained Technicians
Service technicians participate in extensive
factory-sponsored certification training to
help them become experts on the
operation of your vehicle. Ask your
dealership about the training and
certification their technicians have
received.
Genuine Ford and Motorcraft®
Replacement Parts
Dealerships stock Ford, Motorcraft and
Ford-authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed
at your dealership carry a nationwide
12-month or 12000-mile (20000
kilometers) parts and labor limited
warranty.
If you do not use Ford authorized parts
they may not meet our specifications and
depending on the part, it could affect
emissions compliance.
Convenience
Many dealerships have extended evening
and Saturday hours to make your service
visit more convenient and they offer one
stop shopping. They can perform any
services that are required on your vehicle,
from general maintenance to collision
repairs.
Note:
Not all dealers have extended hours
or body shops. Please contact your dealer
for details.
412
MKZ (CC9) Scheduled Maintenance

Exterior Mirrors............................................84
Auto-Dimming Feature...................................85
Blind Spot Monitor...........................................86
Fold-Away Exterior Mirrors............................85
Heated Exterior Mirrors..................................85
Integrated Blind Spot Mirrors.......................85
Memory Mirrors................................................85
Power Exterior Mirrors....................................84
Signal Indicator Mirrors..................................85
F
Fastening the Safety Belts.......................30 Rear Inflatable Safety Belt.............................33
Restraint of Pregnant Women........................31
Safety Belt Extension Assembly...................34
Safety Belt Locking Modes.............................
31
Flat Tire Inflation See: Temporary Mobility Kit........................276
Floor Mats
..................................................224
Fog Lamps - Front See: Front Fog Lamps....................................80
Ford Extended Service Plan (ESP)......409 SERVICE PLANS (CANADA ONLY)..............411
SERVICE PLANS (U.S. Only)........................409
Front Fog Lamps........................................80
Front Passenger Sensing System...........41
Fuel and Refueling...................................158
Fuel Consumption
....................................163
Calculating Fuel Economy...........................163
Filling the Tank................................................163
Fuel Filter
...................................................260
Fuel Quality................................................159 Choosing the Right Fuel...............................159
Octane Recommendations..........................159
Fuel Shutoff...............................................226
Fuses...........................................................239
Fuse Specification Chart........................239 Passenger Compartment Fuse Panel......246
Power Distribution Box................................239 G
Garage Door Opener
See: Universal Garage Door Opener........139
Gauges..........................................................89 Common Displays............................................90
Left Information Display.................................89
Right Information Display..............................90
General Information on Radio Frequencies..............................................48
Intelligent Access.............................................48
General Maintenance Information
........412
Multi-point Inspection....................................415
Owner Checks and Services.......................414
Protecting Your Investment..........................413
Why Maintain Your Vehicle?.........................412
Why Maintain Your Vehicle at Your
Dealership?..................................................412
Getting Assistance Outside the U.S. and Canada.....................................................235
Getting the Services You Need
............232
Away From Home..........................................232
Global Opening and Closing...................84 Closing the Windows......................................84
Opening the Windows....................................
84
H
Hazard Warning Flashers
......................226
Headlamp Exit Delay.................................78
Head Restraints.........................................129 Adjusting the Head Restraint......................130
Tilting Head Restraints ..................................131
Heated Seats
.............................................135
Rear Heated Seats.........................................136
Heated Steering Wheel.............................73
Heated Windows and Mirrors................126 Heated Exterior Mirror..................................126
Heated Rear Window....................................126
Heating See: Climate Control......................................124
434
MKZ (CC9) Index