UTILIZING THE MEDIATION or ARBITRATION PROGRAM (CANADA
ONLY)
This pertains to vehicles delivered to authorized Canadian dealers. In
those cases, where you continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve a factory-related vehicle
service concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation or arbitration program administered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact our Customer
Relationship Center.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company or Ford
of Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the United States.
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If your vehicle must be serviced while you are traveling or living
in the Middle East, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest
authorized dealer. In the event your inquiry is unresolved,
communicate your concern with the dealership’s Sales Manager,
Service Manager or Customer Relations Manager. If you require
additional assistance or clarification, please contact the
respective Customer Relationship Center as previously listed.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
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this, the transmission may shift firmly when first driven. This operation is
considered normal and will fully update transmission operation to its
optimum shift feel.
If the battery has been disconnected or a new battery has been installed,
the clock and the preset radio stations must be reset once the battery is
reconnected.
Note:Always dispose of automotive batteries in a responsible manner.
Follow your local authorized standards for disposal. Call your local
authorized recycling center to find out more about recycling automotive
batteries.
Because your vehicle’s engine is electronically controlled by a computer,
some control conditions are maintained by power from the battery. When
the battery is disconnected or a new battery is installed, the engine must
relearn its idle and fuel trim strategy for optimum driveability and
performance. To begin this process:
1. With the vehicle at a complete stop, set the parking brake.
2. Put the gearshift in P (Park), turn off all accessories and start the
engine.
3. Run the engine until it reaches normal operating temperature.
4. Allow the engine to idle for at least one minute.
5. Turn the A/C on and allow the engine to idle for at least one minute.
6. Drive the vehicle to complete the relearning process.
•The vehicle may need to be driven 10 miles (16 km) or more to
relearn the idle and fuel trim strategy.
•Note:If you do not allow the engine to relearn its idle trim, the idle
quality of your vehicle may be adversely affected until the idle trim is
eventually relearned.
If the battery has been disconnected or a new battery has been installed,
the clock and radio settings must be reset once the battery is
reconnected.
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How Your Vehicle Differs from Other Vehicles
Crossover vehicles can differ from
some other vehicles in a few
noticeable ways. Your vehicle may
be:
•Higher – to allow higher load
carrying capacity.
•Shorter – to give it the capability
to approach inclines. All other
things held equal, a shorter
wheelbase may make your vehicle
quicker to respond to steering
inputs than a vehicle with a
longer wheelbase.
•Narrower – to provide greater
maneuverability in tight spaces.
As a result of the above dimensional differences, crossover vehicles often
will have a higher center of gravity and a greater difference in center of
gravity between the loaded and unloaded condition.
These differences that make your vehicle so versatile also make it handle
differently than an ordinary passenger car.
TIRE CARE
Information About Uniform Tire Quality Grading
Tire Quality Grades apply to new
pneumatic passenger car tires. The Tire
Quality Grades can be found where
applicable on the tire sidewall between
tread shoulder and maximum section
width. For example:
•Treadwear 200 Traction AA Temperature A
These Tire Quality Grades are determined by standards that the United
States Department of Transportation has set.
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to degenerate and reduce tire life, and excessive temperature can lead to
sudden tire failure. The grade C corresponds to a level of performance
which all passenger car tires must meet under the Federal Motor Vehicle
Safety Standard No. 139. Grades B and A represent higher levels of
performance on the laboratory test wheel than the minimum required by
law.
Glossary of Tire Terminology
•Tire label:A label showing the OE (Original Equipment) tire sizes,
recommended inflation pressure and the maximum weight the vehicle
can carry.
•Tire Identification Number (TIN):A number on the sidewall of
each tire providing information about the tire brand and
manufacturing plant, tire size and date of manufacture. Also referred
to as DOT code.
•Inflation pressure:A measure of the amount of air in a tire.
•Standard load:A class of P-metric or Metric tires designed to carry a
maximum load at set pressure. For example: For P-metric tires 35 psi
(2.4 bar) or 36 (2.5 bar) depending on tire size and for Metric tires
36 psi (2.5 bar). Increasing the inflation pressure beyond this pressure
will not increase the tire capability.
•Extra load:A class of P-metric or Metric tires designed to carry a
heavier maximum load at 42 psi (2.9 bar). Increasing the inflation
pressure beyond this pressure will not increase the tire’s load-carrying
capability.
•kPa:KiloPascal, a metric unit of air pressure.
•PSI:Pounds per square inch, a standard unit of air pressure.
•Cold tire pressure:The tire pressure when the vehicle has been
stationary and out of direct sunlight for an hour or more and prior to
the vehicle being driven for 1 mile (1.6 kilometers).
•Recommended inflation pressure:The cold inflation pressure found
on the Safety Compliance Certification Label (affixed to either the
door hinge pillar, door-latch post, or the door edge that meets the
door-latch post, next to the driver’s seating position) or Tire Label
located on the B-Pillar or the edge of the driver’s door.
•B-pillar:The structural member at the side of the vehicle behind the
front door.
•Bead area of the tire:Area of the tire next to the rim.
•Sidewall of the tire:Area between the bead area and the tread.
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on the Safety Compliance Certification Label (affixed to either the door
hinge pillar, door-latch post, or the door edge that meets the door-latch
post, next to the driver’s seating position), or Tire Label which is located
on the B-Pillar or the edge of the driver’s door. The cold inflation
pressure should never be set lower than the recommended pressure on
the Safety Compliance Certification Label or Tire Label.
When weather temperature changes occur, tire inflation pressures also
change. A 10°F (6°C) temperature drop can cause a corresponding drop
of 1 psi (7 kPa) in inflation pressure. Check your tire pressures
frequently and adjust them to the proper pressure which can be found
on the Safety Compliance Certification Label or Tire Label.
To check the pressure in your tire(s):
1. Make sure the tires are cool, meaning they are not hot from driving
even a mile.
Note:If you are checking tire pressure when the tire is hot (for
example, driven more than 1 mile [1.6 kilometers]), never bleed or
reduce air pressure. The tires are hot from driving and it is normal for
pressures to increase above recommended cold pressures. A hot tire at
or below recommended cold inflation pressure could be significantly
under-inflated.
Note:If you have to drive a distance to get air for your tire(s), check
and record the tire pressure first and add the appropriate air pressure
when you get to the pump. It is normal for tires to heat up and the air
pressure inside to go up as you drive.
2. Remove the cap from the valve on one tire, then firmly press the tire
gauge onto the valve and measure the pressure.
3. Add enough air to reach the recommended air pressure.
Note:If you overfill the tire, release air by pressing on the metal stem in
the center of the valve. Then recheck the pressure with your tire gauge.
4. Replace the valve cap.
5. Repeat this procedure for each tire, including the spare.
Note:Some spare tires operate at a higher inflation pressure than the
other tires. For T-type mini-spare tires, see theDissimilar Spare Tire
and Wheel Assembly Informationsection. Store and maintain at 60 psi
(4.15 bar). For full-size and dissimilar spare tires, seeDissimilar Spare
Tire and Wheel Assembly InformationunderChanging a Road Wheel
in this chapter. Store and maintain at the higher of the front and rear
inflation pressure as shown on the Tire Label.
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Each tire, including the spare (if provided), should be checked
monthly when cold and inflated to the inflation pressure
recommended by the vehicle manufacturer on the vehicle
placard or tire inflation pressure label. (If your vehicle has tires of a
different size than the size indicated on the vehicle placard or tire
inflation pressure label, you should determine the proper tire inflation
pressure for those tires.)
As an added safety feature, your vehicle has been equipped with a tire
pressure monitoring system (TPMS) that illuminates a low tire pressure
telltale when one or more of your tires is significantly under-inflated.
Accordingly, when the low tire pressure telltale illuminates, you should
stop and check your tires as soon as possible, and inflate them to the
proper pressure. Driving on a significantly under-inflated tire causes the
tire to overheat and can lead to tire failure. Under-inflation also reduces
fuel efficiency and tire tread life, and may affect the vehicle’s handling
and stopping ability.
Please note that the TPMS is not a substitute for proper tire
maintenance, and it is the driver’s responsibility to maintain correct tire
pressure, even if under-inflation has not reached the level to trigger
illumination of the TPMS low tire pressure telltale.
Your vehicle has also been equipped with a TPMS malfunction indicator
to indicate when the system is not operating properly. The TPMS
malfunction indicator is combined with the low tire pressure telltale.
When the system detects a malfunction, the telltale will flash for
approximately one minute and then remain continuously illuminated.
This sequence will continue upon subsequent vehicle start-ups as long as
the malfunction exists.
When the malfunction indicator is illuminated, the system may not be
able to detect or signal low tire pressure as intended. TPMS malfunctions
may occur for a variety of reasons, including the installation of
replacement or alternate tires or wheels on the vehicle that prevent the
TPMS from functioning properly. Always check the TPMS malfunction
telltale after replacing one or more tires or wheels on your vehicle to
ensure that the replacement or alternate tires and wheels allow the
TPMS to continue to function properly.
The tire pressure monitoring system complies with part 15 of the FCC
rules and with RSS-210 of Industry Canada. Operation is subject to the
following two conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
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When Inflating Your Tires
When putting air into your tires (such as at a gas station or in your
garage), the tire pressure monitoring system may not respond
immediately to the air added to your tires.
It may take up to two minutes of driving over 20 mph (32 km/h) for the
light to turn off after you have filled your tires to the recommended
inflation pressure.
How Temperature Affects Your Tire Pressure
The tire pressure monitoring system monitors tire pressure in each
pneumatic tire. While driving in a normal manner, a typical passenger
tire inflation pressure may increase about 2 to 4 psi (14 to 28 kPa) from
a cold start situation. If the vehicle is stationary overnight with the
outside temperature significantly lower than the daytime temperature,
the tire pressure may decrease approximately 3 psi (21 kPa) for a drop
of 30°F (17°C) in ambient temperature. This lower pressure value may
be detected by the tire pressure monitoring system as being significantly
lower than the recommended inflation pressure and activate the system
warning light for low tire pressure. If the low tire pressure warning light
is on, visually check each tire to verify that no tire is flat. If one or more
tires are flat, repair as necessary. Check the air pressure in the road
tires. If any tire is under-inflated, carefully drive the vehicle to the
nearest location where air can be added to the tires. Inflate all the tires
to the recommended inflation pressure.
CHANGING A ROAD WHEEL
WARNING:The use of tire sealant may damage your tire
pressure monitoring system and should only be used in roadside
emergencies. If you must use a sealant, the Ford Tire Mobility Kit
sealant should be used. The tire pressure monitoring system sensor and
valve stem on the wheel must be replaced by an authorized dealer after
use of the sealant.
WARNING:SeeTire Pressure Monitoring Systemin this
chapter for important information. If the tire pressure monitoring
sensor becomes damaged, it will no longer function.
Note:The tire pressure monitoring system indicator light will illuminate
when the spare tire is in use. To restore the full function of the
monitoring system, all road wheels equipped with tire pressure
monitoring sensors must be mounted on this vehicle.
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