What types of decisions are
rendered, and how do I know if
Lexus will abide by the decision
of the arbitrator(s)?
Arbitrated decisions are based on
what the arbitrator(s) believe to be
fair and equitable after applying
the appropriate legal standards.
Remedies include but are not limited
to repairs; reimbursement for repairs
and incidental expenses, such as
towing costs; and repurchase or
replacement of your vehicle.
The decision of the arbitrator(s) is
binding on Lexus but not on you.
Lexus must comply with the decision
shortly after it is rendered, usually
within 30 days of your acceptance
of the decision. NCDS will contact
you within 10 days of scheduled
compliance to ensure that Lexus has
complied in a timely manner.Are there limits to the scope
of arbitrated decisions?
Arbitrated decisions do not include:
• Attorney fees
• Punitive damages
• Multiple damages
• Consequential damages, other
than incidental damages that you
may be entitled to under law
What other recourse do I have?
If you are dissatisfied with the
arbitrator’s decision or Lexus’
compliance, you may pursue any
other legal remedies available to you,
including small claims court. You
should be aware that the decision
of the arbitrator(s) is admissible as
evidence in any legal proceedings
concerning your vehicle.
Is the Dispute Settlement
Program subject to change?
The information in this booklet
about the program is correct as
of the date of printing. However,
the program may be changed
without notice. Contact the Lexus
Customer Satisfaction Department
at (800) 255-3987 for the most
current information concerning
the Dispute Settlement Program.
Introduction 13
If You Need AssI stANce
WARRANTY
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You have purchased one of the finest
vehicles built in the world today, and
it is backed by one of the finest
warranties in the industry. This excellent
warranty coverage demonstrates
not only our confidence in Lexus
vehicles, but also our commitment
to every Lexus customer. We’re
dedicated to ensuring that you enjoy
exceptional quality, dependability
and peace of mind throughout your
ownership experience.
To further demonstrate our commit -
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
establish such a policy adjustment,
we mail details to all applicable
owners on record. That’s why it is
important to send in the card at the
back of this booklet if you change
your address or if you have purchased
your Lexus from a previous owner.
You’ve made a wise decision to
purchase a Lexus. Your vehicle
delivers world-class luxury and performance, along with an
unparalleled commitment from Lexus
to ensuring your satisfaction. You
can be confident — as we are — that
you’ll enjoy owning your Lexus as
much as you enjoy driving it.
All warranty information is the latest
available at the time of publication
and, with the exception of the
emission control warranties, is
subject to change without notice.
Introduction
14
The Lexus CommiT menT
WARRANTY
This section of the Warranty
and Services Guide describes
the terms of Lexus warranty
coverage as well as general
owner responsibilities. The
section be ginning on page 39
describes your vehicle’s mainte -
nance requirements. Be sure to
review this information carefully,
since proper maintenance is
required to ensure that warranty
coverage remains intact.
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