
In Mexico Contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
9
IF YOU NEED CONSUMER ASSISTANCE 543

The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.WARNING!
Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles and certain
products of component wear contain, or emit, chemi-
cals known to the State of California to cause cancer
and birth defects, or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of Chrysler Group
LLC warranties applicable to this vehicle and market.
544 IF YOU NEED CONSUMER ASSISTANCE

MOPAR® PARTS
MOPAR® fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424– 9153),
or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other infor-
mation about motor vehicle safety from http://
www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
9
IF YOU NEED CONSUMER ASSISTANCE 545

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing Chrysler Group LLC ve-
hicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific Chrysler Group LLC vehicles.
Included are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.
546 IF YOU NEED CONSUMER ASSISTANCE

Call toll free at:
•1–800–890–4038 (U.S.)
• 1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions on
specified government test surfaces of asphalt and concrete.
A tire marked C may have poor traction performance.
9
IF YOU NEED CONSUMER ASSISTANCE 547

ConnectorUCI................................ .297
Universal Consumer Interface (UCI) ..........297
Console ............................... .204
Contract, Service ......................... .543
Coolant (Antifreeze) ...................... .527
Coolant Pressure Cap (Radiator Cap) ...........500
Cooling System .......................... .497
Adding Coolant (Antifreeze) ...............499
Coolant Level ......................... .497
Disposal of Used Coolant .................501
Drain, Flush, and Refill ...................498
Inspection ........................... .501
Points to Remember .....................502
Pressure Cap ......................... .500
Radiator Cap ......................... .500
Selection of Coolant (Antifreeze) .............498
Corrosion Protection .......................511
Cruise Light ............................ .228Cupholders
............................ .204
Customer Assistance ...................... .541
Data Recorder, Event .......................76
Dealer Service ........................... .483
Defroster, Rear Window .....................212
Defroster, Windshield ..................... .102
Delay (Intermittent) Wipers ..................174
Diagnostic System, Onboard .................481
Dimmer Switch, Headlight ...................169
Dipsticks Power Steering ........................ .362
Disposal Antifreeze (Engine Coolant) ................501
Door Locks Child-Protection Door Lock — Rear Doors ......34
Door Locks ............................30
KeyFob...............................30
Remote ...............................30
10
INDEX 553

Headlight Switch...................... .166
High Beam ........................... .169
High Beam Indicator .....................224
High Beam/Low Beam Select ...............169
Instrument Cluster ..................... .166
License ............................. .527
Lights On Reminder .....................167
Low Fuel ............................ .223
Malfunction Indicator (Check Engine) .........233
Map Reading ......................... .171
Oil Pressure .......................... .223
Seat Belt Reminder ..................... .224
Security Alarm ..........................19
Service .............................. .525
Tire Pressure Monitoring (TPMS) ............229
Traction Control ....................... .379
Turn Signal .......................... .104
Voltage ............................. .222
Warning (Instrument Cluster Description) ......222Loading Vehicle
......................... .421
Capacities ........................... .422
Tires ............................... .387
Locks ..................................30
Automatic Door .........................32
Child Protection .........................34
Door .................................30
Power Door ............................31
Lubrication, Body ........................ .492
Luggage Rack (Roof Rack) ...................213
Lug Nuts .............................. .443
Lumbar Support ......................... .156
Maintenance Free Battery ....................489
Maintenance Procedures ....................484
Maintenance Schedule ..................... .532
Malfunction Indicator Light (Check Engine) .......233
Manual, Service ......................... .546
10
INDEX 559

Sentry Key Programming....................17
Sentry Key Replacement .....................16
Service Assistance ........................ .541
Service Contract ......................... .543
Service Manuals ......................... .546
Settings, Personal ........................ .244
Setting the Clock ......................... .251
Shift Lever Override ...................... .472
Shift Speeds, Manual Transmission .............331
Shoulder Belts ............................44
Side Airbag ..............................71
Side Window Demisters (Defrosters) ............318
Signals, Turn ........................... .104
Snow Chains (Tire Chains) ...................402
Snow Tires ............................. .396
Spare Tire .............................. .397
Speed Control (Cruise Control) ................177
Speedometer ............................ .223
Starting ............................... .326Automatic Transmission
..................327
Cold Weather ......................... .328
Engine Fails to Start .....................328
Manual Transmission ....................326
Remote ...............................26
Starting Procedures ....................... .326
Steering Power .............................. .361
Tilt Column .......................... .176
Steering Wheel Audio Controls ...............303
Steering Wheel Mounted Sound System Controls . . .303
Storage ............................... .524
Storage Bin ............................. .202
Storage, Vehicle .......................... .317
Stuck, Freeing ........................... .470
Sun Roof .............................. .193
Sun Visor Extension .......................113
Supplemental Restraint System - Airbag ..........62
Synthetic Engine Oil ...................... .487
564 INDEX