2014 INFINITI Q70 HYBRID Warranty Information Booklet

2014 InfinitiHEV Warranty Information Booklet

Printing: December 2013 / Publication Number: WB14E IHEVU1 / Printed in U.S.A.

1 SAFETY PRECAUTIONS
2 SUMMARY OF WARRANTY COVERAGE
3 INFINITI OWNER SATISFACTION ANDASSISTANCE
5 2014 NEW HYBRID VEHICLE LIMITED WARRANTY
9 2014 INFINITI FEDERAL HYBRID VEHICLE EMISSION CONTROL WARRANTIES
12 2014 INFINITI CALIFORNIA HYBRID VEHICLE EMISSION CONTROL WARRANTIES
16 RECOMMENDATION FOR MAINTENANCE SERVICE AND REPLACEMENT PARTS
17 SEAT BELT LIMITED WARRANTY 18 LIMITED WARRANTY ON GENUINE INFINITI
REPLACEMENT PARTS AND GENUINE INFINITI
ACCESSORIES
20 INFINITI LIFETIME REPLACEMENT PANEL CORROSION LIMITED WARRANTY
21 REPLACEMENT 12V BATTERY LIMITED WARRANTY
23 BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
26 GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
33 GOODYEAR RUN-FLAT TIRE LIMITED WARRANTY
38 DUNLOP RUN-FLAT TIRE LIMITED WARRANTY
TABLE OF CONTENTS

43 MICHELIN PASSENGER AND LIGHT TRUCK TIRELIMITED WARRANTY
45 CONTINENTAL/GENERAL TIRE LIMITED WARRANTY
48 IMPORTANT TIRE SAFETY INFORMATION 53 INFINITI TOTAL OWNERSHIP EXPERIENCE ®
BENEFITS
55 INFINITI ELITE EXTENDED PROTECTION PLAN
TABLE OF CONTENTS

(Hybrid Electric only)
Your Infiniti Hybrid Electric Vehicle (HEV) has both high-
voltage DC and AC systems as well as a 12-volt system.
Both DC and AC high voltage are very dangerous and can
cause personal injury, severe burns, and electric shock
and even fatal injury.
To avoid personal injury, please follow all caution labels
attached to high-voltage parts. Do not touch or attempt
to remove or replace any high-voltage wiring and con-
nectors.
If an accident occurs, do not touch any high-voltage
wiring, connectors or parts such as the inverter unit or
high voltage battery assembly.
Do not touch the potassium hydroxide electrolyte that
might spill or leak from the high voltage battery as the
result of an accident. If potassium hydroxide electrolyte
gets on your skin or in your eyes, neutralize it immedi-
ately with a saturated boric acid solution (ratio: 80
grams boric acid to two lit ers water.) Seek immediate
medical attention.
If a vehicle fire occurs, extinguish it w ith a Class D
powder-type fire extinguisher
Infiniti recommends having maintenance and re-
pairs for your Infiniti Hybrid performed by an autho-
rized Infiniti retailer. To locate your nearest autho-
rized Infiniti retailer, contact the Infiniti Consumer
Affairs Department at 1–800–662–6200.
SAFETY PRECAUTIONS 1

Summary of Warranty Coverage*
0 miles100,000 mile
Basic Coverage 48 months / 60,000 miles
Corrosion Coverage (Perforation from Corrosion)
**84 months / Unlimited miles
Powertrain Coverage
***72 months / 70,000 miles
Federal Emission Performance Warranty 24 months / 24,000 miles
Federal Emission Defect Warranty 48 months / 60,000 miles
Federal Emission Long Term Defect Warranty 96 months / 80,000 miles
California Emission
Performance and Defect Warranties 48 months / 60,000 miles
California Emission Long T
erm Defect Warranty****84 months / 70,000 miles
Hybrid Electric Vehicle (HEV) System Warranty
*****96 months / 100,000 mile
* See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart.
** Unlimited Mileage
*** 10 Years/ Unlimited Mileage on Seat belts
**** Applies to hybrid vehicles sold or registered as new in California, C onnecticut, Maine, Maryland, Massachusetts, New Jersey, Oregon, Pennsylv ania, Rhode Island, Vermont, or
Washington only.
***** See New Hybrid Vehicle Limited Warranty pages for details.
2 SUMMARY OF WARRANTY COVERAGE

Both Infiniti and your Infiniti retailer are dedicated to
serving all your automotive needs. Your complete satis-
faction is our primary concern. Your Infiniti retailer is
available to assist you with all your automobile sales,
parts and service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps.
STEP 1:
Discuss the situation with the retailer’s management. If
a problem still exists, contact the retailer’s owner. Your
Infiniti retailer is best equipped to resolve the matter for
you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our Infiniti Consumer Af-
fairs Department using our toll free number:
1–800–662–6200
The Consumer Affairs Department will ask for the follow-
ing information:
●Your name, address, and telephone number
●Vehicle identification number (on dashboard and
permanent Infiniti Total Ownership program card)
●Date of purchase
●Current odometer reading
●Your Infiniti retailer’s name
●Details of the concern Or you can write to Infiniti with the above information at:
INFINITI DIVISION
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been unable to
satisfactorily address the problem, a special automo-
tive complaint resolution program called BBB AUTO
LINE is available to you. The BBB AUTO LINE program is
independently operated by the Council of Better Busi-
ness Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in your area,
please call us (Infiniti) at the same toll free number
(1-800-662-6200).
We will be happy to provide you with the address and
phone number of your local BBB office or any other
information about AUTO LINE.
Or you may contact the BBB at: BBB Auto Line
Council of Better Business Bureaus, Inc.3033 Wilson Blvd.
Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will record the details of your
complaint by telephone. They will ask for the same in-
formation as in Step 2. The BBB AUTO LINE program
consistsof two parts:
mediation and arbitration. The BBB AUTO LINE staff will
attempt to provide suggestions for resolving the prob-
lem during mediation. If a satisfactory resolution has
not been achieved during mediation, you will have the
opportunity to present your case personally before an
impartial arbitrator or thr ee person panel. This is the
arbitration part of AUTO LINE. The arbitrator(s) will make
a decision after the arbitration hearing.
The BBB will, in most cases, send you a final decision in
your case within forty (40) days (plus 7 days, if you have
not contacted Infiniti) unless you delay the process. If
you accept the decision, it will be legally binding on you
and Infiniti. If you do not accept the decision, it will not
be legally binding on you or Infiniti. However, in some
states, if the decision is not accepted, it may be intro-
duced either by you or by Infiniti as evidence in a sub-
sequent court action.
(Continued on next page)
INFINITI OWNER SATISFACTION AND ASSISTANCE 3

BBB AUTO LINE is an informal dispute settlement
mechanism operated to comply with applicable Fed-
eral law and regulations. In states where BBB AUTO
LINE is available, you are required to use BBB AUTO
LINE before exercisingrights or seeking remedies
under Title 1 of the Federal Magnuson-Moss War-
ranty Act, 15 U.S.C.§2301, et. seq. If you choose to
seek remedies other than those created by Title 1 of
the Magnuson-Moss Warranty Act, (for example,
under state law), that Federal Act does not require
you to first use BBB AUTO LINE. The program is still
available to you, however, and may be of consider-
able assist ance. Some states spec ify that informal
dispute settlement mechanisms such as BBB AUTO
LINE must be used before you may use state-
operated complaint resolution processes, before
you may file a lawsuit under state law, and/or be-
fore you may have certain other rights or remedies
available under state law. In accordance with those
states’ laws, Infiniti requires the prior use of BBB
AUTO LINE in good faith before you resort to such
other processes, file a lawsuit, or seek other rem-
edies provided by state law. Please see the Supple-
ment to 2014 Infiniti Warranty Information Booklet
& 2014 Infiniti Owner’s Manual for additional
information. BBB AUTO LINE may not be available in all states. We,
Infiniti, can provide you with information about the
availability of BBB AUTO LINE in your state, or call the
BBB AUTO LINE number listed above.
ELIGIBILITY: Generally, Infiniti vehicles less than four
years old from date delivered to the first retail buyer or
otherwise put into use, and with fewer than
60,000 miles, are eligible for the program. See
Supple-
ment to 2014 Infiniti Warranty Information Booklet &
2014 Infiniti Owner’s Manual for possible exceptions
applying in your state.
ASSISTANCE OUTSIDE OF WARRANTY
In support of our commitment to the “Total Ownership
Experience,” Infiniti may occasionally offer to pay or
reimburse for part or all of the cost of making certain,
specific repairs beyond or outside of the terms of the
warranty for some specific vehicle models. (Some states
refer to such programs as “adjustment programs”). In
such circumstances Infiniti mails notices to all known
registered owners of affected vehicles. You may addi-
tionally inquire of your authorized Infiniti retailer or of
Infiniti directly at the number listed below of the appli-
cability of such programs to your vehicle. Infiniti may occ
asionallyoffer special assistance that
may pay for part or all of vehicle repairs beyond the
expiration of the limited warranty period on a case by
case basis. Should you experience unusual difficulties
with your vehicle please discuss the situation with your
retailer. If your retailer is unable to assist you, you may
call the Infiniti Consumer Affairs Department at 1-800-
662-6200 to discuss your concern. You will need to
provide the Model, Model Year, VIN (Vehicle Identifica-
tion Number), mileage, maintenance history, a detailed
explanation of the concern, and why you believe that
Infiniti should be responsible for the repair. Your re-
quest will be individually investigated and you will be
informed of Infiniti‘s decision.
Please also review the Supplement to 2014 Infiniti
Warranty Information Booklet & 2014 Owner’s
Manual for important information concerning con-
sumer rights in your state.
4 INFINITI OWNER SATISFACTION AND ASSISTANCE

WHO IS THE WARRANTOR
Infiniti1warrants all parts of your 2014 Infiniti vehicle
supplied by Infiniti, except for those listed under the
caption “WHAT IS NOT COVERED.”
APPLICABILITY
●This warranty is provided to the original and subse-
quent owner(s) of an Infiniti vehicle originally dis-
tributed by Infiniti which is originally sold by a
Infiniti authorized Infiniti retailer in the United
States, and which is registered and normally oper-
ated in the United States (including Alaska and Ha-
waii), the United States territories (specifically
Guam, Saipan, American Samoa, Puerto Rico, and
the U.S. Virgin Islands), and Canada.
●Your Infiniti vehicle is manufactured to meet U.S.
regulations and environmental requirements. With
the exception of privately owned vehicles belonging
to members of the U.S. military or employees and
officers of the United States Government stationed
abroad, this warranty does not apply if an otherwise
covered vehicle is operated in, or relocated to, a
country other than those listed above under this
caption, except that it continues to apply if the ve-
hicle is operated in full compliance with its proper
use as described in the applicable Owner’s Manual
2
while touring outside of the United States, the U.S.
territories or Canada for a period not exceeding sixty
(60) consecutive days or sixty (60) days in any one
12 month period. This warranty applies to a relo-
cated vehicle which is returned to, and is registered
and normally operated in the United States, the U.S.
territories or Canada, except for conditions due to the
vehicle’s foreign operation, e.g., use of inappropri-
ate fuels or other fluids.
Infiniti makes available to you, and you are specifi-
cally required by Federal law to use BBB AUTO LINE
[(800) 955-5100] before exer cisingrights or seeking
remedies under the Feder al Magnuson-Moss War-
ranty Act, 15 U.S.C §2301, et. seq. You are not re-
quired to first use BBB AUTO LINE if you seek rem-
edies not created by Title 1 of that Federal law, but
are required to first use BBB AUTO LINE if you seek
remedies created by state law, including your
state’s lemon law, if applicable state law provides
for using a 703 compliant or similar process before
filing suit. Please refer to pp. 2-3 of this booklet and
the “Supplement to 2014 Infiniti Warranty Informa-
tion Booklet & 2014 Infiniti Owner’s Manual” for
additional information.
(Continued on next page)
1 INFINITI indicates Infin iti Division of Nissan North America, Inc., P.O. Box 685003, Franklin , Tennessee, 37068-5003 whichdistributes Infinitivehicles in the United States.
2 See the Owner’s Manual for information relevant to proper opera tion of the vehicle, including the recommended fuels and fluids.
2014 NEW HYBRID VEHICLE LIMITED WARRANTY
5