2014 INFINITI Q60 COUPE Owner's Manual

4-86Monitor, climate, audio, phone and voice recognition systems
TROUBLESHOOTING GUIDE
The system should respond correctly to all voice commands without difficulty. If problems are encountered, try the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is resolved.
SymptomSolution
The system fails to interpret the com-
mand correctly. 1. Ensure that the command is valid. (See
“INFINITI Voice Recognition system (models with navigation system)” (P.4-101).)
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on). NOTE: If it is too noisy to
use the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
The system consistently selects the
wrong voicetag. 1. Ensure that the voicetag requested matches what was originally stored. (See
“Quick Dial”(P.4-80).)
2. Replace one of the names being confused with a new name.

WARNING
.Use a phone after stopping your vehicle
in a safe location. If you have to use a
phone while driving, exercise extreme
caution at all times so full attention may
be given to vehicle operation.
. If you find yourself unable to devote full
attention to vehicle operation while
talking on the phone, pull off the road
to a safe location and stop your vehicle
before doing so.
CAUTION
To avoid draining the vehicle battery, use a
phone after starting the engine.
Your vehicle is equipped with Bluetooth®
Hands-Free Phone System. If you are an
owner of a Bluetooth®enabled cellular
phone, you can set up the wireless
connection between your cellular phone
and the in-vehicle phone module. With
Bluetooth
®wireless technology, you can
make or receive a telephone call with your
cellular phone in your pocket. Once your cellular phone is paired to the
in-vehicle phone module, no phone con-
necting procedure is required. Your phone
is automatically connected with the in-
vehicle phone module when the ignition
switch is pushed to the
“ON”position with
the registered cellular phone turned on
and carried in the vehicle.
You can register up to 5 different Blue-
tooth
®cellular phones in the in-vehicle
phone module. However, you can talk on
only one cellular phone at a time.
When a call is active, the audio system and
microphone (located in the ceiling in front
of the rearview mirror) are used for the
handsfree communications.
If the audio system is being used at the
time, the audio mode will mute and will
stay muted until the active call is ended.
The INFINITI Voice Recognition system
supports the phone commands, so dialing
a phone number using your voice is
possible.
Before using the Bluetooth
®Hands-Free
Phone System, refer to the following notes.
. Wireless LAN (Wi-Fi) and the Bluetooth
®
functions share the same frequency
band (2.4 GHz). Using the Bluetooth®
and the wireless LAN functions at the
same time may slow down or discon-
nect the communication and cause
undesired noise. It is recommended
that you turn off the wireless LAN (Wi-
Fi) when using the Bluetooth
®func-
tions.
. Set up the wireless connection between
a cellular phone and the in-vehicle
phone module before using the Blue-
tooth
®Hands-Free Phone System.
. Some Bluetooth®enabled cellular
phones may not be recognized by the
in-vehicle phone module.
. You will not be able to use a hands-free
phone under the following conditions:
— Your vehicle is outside of the tele-
phone service area.
— Your vehicle is in an area where it is
difficult to receive radio waves; such
as in a tunnel, in an underground
parking garage, behind a tall build-
ing or in a mountainous area.
— Your cellular phone is locked in
order not to be dialed.
. When the radio wave condition is not
ideal or ambient sound is too loud, it
may be difficult to hear the other
person’s voice during a call.
Monitor, climate, audio, phone and voice recognition systems4-87
Bluetooth®HANDS-FREE PHONE SYSTEM
(models without navigation system) (if so
equipped)

4-88Monitor, climate, audio, phone and voice recognition systems
.Immediately after the ignition switch is
pushed to the “ON”position, it may be
impossible to receive a call for a short
period of time.
. Do not place the cellular phone in an
area surrounded by metal or far away
from the in-vehicle phone module to
prevent tone quality degradation and
wireless connection disruption.
. While a cellular phone is connected
through the Bluetooth
®wireless con-
nection, the battery power of the
cellular phone may discharge quicker
than usual.
. If the Bluetooth
®Hands-Free Phone
System seems to be malfunctioning,
please contact an INFINITI retailer.
. Some cellular phones or other devices
may cause interference or a buzzing
noise to come from the audio system
speakers. Storing the device in a
different location may reduce or elim-
inate the noise.
. Refer to the cellular phone Owner’s
Manual regarding the telephone pairing
procedure specific to your phone,
battery charging, cellular phone anten-
na, etc. .
The antenna display on the monitor will
not coincide with the antenna display
of some cellular phones.
. Keep the interior of the vehicle as quiet
as possible to hear the caller ’s voice
clearly as well as to minimize its
echoes.
. If reception between callers is unclear,
adjusting the incoming or outgoing call
volume may improve the clarity.
. This wireless hands free car kit is based
on Bluetooth
®technology,
— Frequency: 2402 MHz - 2480 MHz
— Output Power: 4.14 dBm E.I.R.P
— Modulation: FHSS GFSK 8DPSK, p/
4DQPSK
— Number of Channel: 79
— This wireless equipment can’tbe
used for any services related to
safety because there is the possibi-
lity of radio interference.
REGULATORY INFORMATION
FCC Regulatory information
. CAUTION: To maintain compliance with
FCC’s RF exposure guidelines, use only
the supplied antenna. Unauthorized
antenna, modification, or attachments
could damage the transmitter and may
violate FCC regulations.
. Operation is subject to the following
two conditions:
1) this device may not cause interfer- ence and
2) this device must accept any inter- ference, including interference that
may cause undesired operation of
the device
IC Regulatory information
.Operation is subject to the following
two conditions: (1) this device may not
cause interference, and (2) this device
must accept any interference, including
interference that may cause undesired
operation of the device.
. This Class B digital apparatus meets all
requirements of the Canadian Interfer-
ence-Causing Equipment Regulations.

Bluetooth®trademark
Bluetooth®is a trademark
owned by Bluetooth SIG, Inc.,
and licensed to Visteon Cor-
poration.
SAA1582
CONTROL BUTTONS
1. PHONE SENDbutton
Push the button to initiate a VR (Voice
Recognition) session or answer an
incoming call. You can also use the
button to skip through system feed-
back and to enter commands during a
call.
2. PHONE END
button
Push the button to cancel a VR
session or end a call.
VOICE RECOGNITION SYSTEM
You can also use the Bluetooth®hands-
free phone system with Voice Recognition
System.
INFO
. The available voice commands are only
applicable to the relevant language set
in the LANGUAGE setting screen. (See
“How to use SETTING button” (P.4-14).)
. If the vehicle is in motion, some
commands may not be available so full
attention may be given to vehicle
operation.
Using system
Initialization:
When the ignition switch is pushed to the
ON position, Voice Recognition System is
initialized, which may take up to one
minute. When completed, the system is
ready to accept voice commands. If the
switch on the steering wheel is pushed
before the initialization completes, the
system will not accept any command.
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4-90Monitor, climate, audio, phone and voice recognition systems
Before starting:
To get the best performance out of the
Voice Recognition System, observe the
following:
.Keep the interior of the vehicle as quiet
as possible. Close the windows to
eliminate the surrounding noises (traf-
fic noises, vibration sounds, etc.),
which may prevent the system from
recognizing the voice commands cor-
rectly.
. Wait until a tone sounds before speak-
ing a command.
. Speak a voice command within 5
seconds after the beep sound. If no
voice command is given, the system
will ask you for a number. If no further
command is given, the session ends.
. Speak in a natural voice without paus-
ing between words.
SAA2643
Giving voice command:
1. Push and release the
switch
located on the steering wheel.
SAA2574
2. A list of commands appears on the screen, and the system announces,
“Please say a command after the beep.
Available commands are: Call, Phone-
book, Recent Calls, Connect Phone or
Help”.
3. After the tone sounds and the icon on the screen changes from
to,
speak a command. See the “List of
voice commands” (P.4-93) for the voice
command list. Speak “Call”for exam-
ple.
INFO
Voice commands cannot be recognized
as long as the screen icon is not in the

command recognition mode.
4. The system acknowledges the com- mand and announces the next set of
available commands.
5. After the tone sounds, speak the phone number.
6. When you have finished speaking the phone number, the system repeats it
back and announces the available
commands.
7. After system responds, speak “Dial”
and the system dials the spoken
numbers.
Operating tips:
. Voice commands cannot be accepted
when the icon is
.
. If the command is not recognized, the
system announces, “Please say again”.
Repeat the command in a clear voice.
. Push the
switch or the BACKbutton
once to return to the previous screen.
. If you want to cancel the command,
push the
switch. The message
“ Voice input is canceled” will be
announced. If you want to adjust the
volume of the system feedback, push
the volume control buttons [+] or [−]on
the steering wheel or use the audio system volume knob while the system
is making an announcement.
How to speak commands:
The Voice Recognition System requires a
certain way to speak voice commands.
Speak normally and clearly in the direction
of the microphone (located in front of the
rearview mirror). Every digit of the number
must be spoken individually and in a
normal manner. The hands-free mode will
work best when the telephone number is
spoken in blocks of three to five digits.
After each spoken block is terminated, the
system will repeat the three to five digits
and wait for you to speak the next digit or
block of digits required for the telephone
number.
See “List of voice commands” (P.4-93) for
the appropriate commands that can be
spoken for the hands-free mode system.
Example:
In order to initiate a call, speak “Phone-
book”.
INFO
. If you are controlling the telephone
system by voice command for the first
time or do not know the appropriate
voice command, speak “Help” . The system announces the available com-
mands.
. When you speak numbers, you can
speak both “zero”or“oh” for“0”.
Personal vocabulary (voicetags): Voice Recognition System is equipped with
the function called “voicetags”, which can
be associated with the phone number and
name in the phonebook. Using the voice
tag will automatically generate a speed
dial to the registered number.
See “Phonebook registration” (P.4-95).
You can call the identified number using
the following command: “Dial”followed by
the voice tag.
Dialling a name with a voice tag:
It is possible to call up a name via a voice
tag instead of a number, provided the
name and number of your correspondent
has been previously stored in the phone-
book.
Dial via a voice tag, according to the
following procedure.
1. Push the
switch.
2. The system replies “please say a
command after the beep. Available
commands are: Call, Phonebook, Re-
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4-92Monitor, climate, audio, phone and voice recognition systems
cent Calls, Connect Phone or Help”.
3. Give your instructions to the system by saying: “Dial John” for example (“John”
must have been previously set as a
voice tag for John’s phone number) or
“Dial One” if John is classified as one in
the phonebook.
If the system cannot understand your
command, repeat it according to the
recommendations mentioned in “How
to speak commands” (P.4-91).
4. If the given name (voice tag) is correct, the phone system will dial the number
registered for “John”.
INFO
To end the voice command phase at any
stage of the procedure, push the
switch once in order to activate the cancel
command.
Manual command selection:
Commands can be selected manually.
While the commands are displayed on the
screen, select a command by operating the
Tune switch, and then push the
button. Once a command is manually
selected, the voice command function is
cancelled. To return to voice command
mode, push the
button to cancel the current operation, and then perform the
first procedure of voice command.

List of voice commands:
COMMANDACTION
“Call/Dial”“ ” Dials the specified .
“Call/Dial”“ Redial” Dials the last number.
“Call”“ ” Dials the specified .
“Phonebook”“ ” Displays the specified in the phonebook.
“Phonebook”“ List Names” Displays all the names in the phonebook.
“Phonebook”“ Transfer Entry” Transfers the phonebook data to the system.
“Phonebook”“ Delete Entry” Deletes the phonebook registered in the system.
“Connect Phone”“ Add Phone” Connects a cellular phone to the system.
“Connect Phone”“ Select Phone” Selects a registered cellular phone.
“Connect Phone”“ Delete Phone” Deletes a registered cellular phone.
“Connect Phone”“ Bluetooth Off” Turns the Bluetooth
®connection off.
“Connect Phone”“ Replace Phone” Changes the registered order of the cellular phones.
“Connect Phone”“ Delete Phone”“All Phones” Deletes all registered cellular phones.
“Connect Phone”“ Delete Phone”“List Phones” Selects a registered cellular phone and deletes it.
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