2014 INFINITI Q50 HYBRID phone

10. Voice recognition
10-6
Command list
To use the Voice Recognition function, you can speak commands in the order of 1st command, 2nd command and 3rd command. You can
also operate the system by directly speaking the 2nd or 3rd command.
Variable numbers or words such as names can be applied in the < > when speaking a command.
Some navigation commands are only for English.
General Command
CommandAction
Show More Commands Display other commands of the same category.
Go Back Corrects the last recognition result to return to the previous screen.
Exit Cancels Voice Recognition.
Help Announces how to use voice guidance.
Next Skip to the next page.
Previous Skip to the previous page.
General phone command
The following commands can be used during a phone Voice Recognition session.
Command Action
Change Number Change a spoken phone number.
Dial The system makes a call to the spoken phone number.

Phone Command
1st Command 2nd Command 3rd Command 4th Command Action
Phone Call <1 - 6> Makes a call to a contact that is stored in the mobile phone.Select from the list of displayed on the right side screen.
Call Makes a call to a contact that is stored in the mobile phone.
Makes a call to a contact that is stored in the mobile phone. You can select type
from , , or .
Dial <#> Dial Makes a call to a spoken phone number.
Change Number Change a spoken phone number.
Dial Makes a call to a spoken phone number.
Speak “3 columns or 4 columns (1-***)”.
Makes a call to a spoken phone number.
Speak “7 columns or 10 columns or 11 columns or 3 columns ”(“911” or“411” or
“611”).
Recent Calls <1 - 6> Makes a call to the recent incoming, outgoing or missed call number.
Read Text <1 - 6> PlayYou can listen to recent text messages received. Reads out a text message. Select
from the list of current received message.
Reply Reply to a received message.
Call Call to the sender of the message.
Send Text You can select a text message from a list and send it a contact name. You can
select the type from , , or .

Phonebook Makes a call to a contact that is stored in the mobile phone. You can select the
type from , , or . Select [Reply] to reply by a message. Select [Call] to call the sender.

10. Voice recognition
10-7

10. Voice recognition
10-8
1st Command 2nd Command 3rd Command 4th Command Action
Phone Favorites <1-6> Access frequently called contacts by storing into the favorite list.


Redial Makes a call to the last outgoing phone number.
International
Call
Makes an international call by allowing more than 11 digits to be spoken.
You may need to include the international call prefixes and country codes.
Add Phone Use this command to connect a compatible Bluetooth device to system. Follow the
on-screen instructions to complete the pairing process from your handset.
Call
Home <1-6>
“Call”followed by a contact name stored in your phonebook from the cellular
phone and the location name “Home”.
Call Mo-
bile <1-6>
“Call”followed by a contact name stored in your phonebook from the cellular
phone and the location name “Mobile”.
Call
Work <1-6>
“Call”followed by a contact name stored in your phonebook from the cellular
phone and the location name “Work”.
Call
Other <1-6>
“Call”followed by a contact name stored in your phonebook from the cellular
phone and the location name “Other”.

11 Troubleshooting guide
Customer assistance.......................................... 11-2
System unit ....................................................... 11-3Liquid crystal display .................................... 11-3
Audio system..................................................... 11-4 HD Radio technology ..................................... 11-4
Compact Disc (CD) player .............................. 11-6
iPod
®player ................................................. 11-8
USB memory ............................................... 11-10
Bluetooth
®streaming audio ........................ 11-11
Bluetooth®Hands-Free Phone System ............. 11-13 Monitor system (if so equipped)...................... 11-16
Navigation (if so equipped) ............................. 11-17
Basic operations ........................................ 11-17
Vehicle icon ............................................... 11-18
Route calculation and visual guidance ....... 11-20
Voice guidance .......................................... 11-22
Traffic information...................................... 11-23
Infiniti Connection
TM.................................. 11-24
Voice recognition ............................................ 11-25

BLUETOOTH®STREAMING AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The Bluetooth®audio device is not compatible with
the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®audio
device.
The PIN code is incorrect. Check the PIN code for the Bluetooth
®audio device
that is to be registered.
Check that the PIN code for the Bluetooth
®audio
device is consistent with that for the in-vehicle audio
system.
Another Bluetooth
®device is used in the vehicle. Turn off the other Bluetooth®device until the
registration is completed.
Music cannot be played back. The Bluetooth
®audio device is not compatible with
the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®audio
device.
The system is not set to the Bluetooth
®audio
mode. Push

BLUETOOTH®HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle hands-free phone system. Use a cellular phone compatible with the system. Visit the
website (www.infinitiusa.com/bluetooth) for model com-
patibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is com-
pleted. The Bluetooth
®setting of the in-vehicle hands-free
phone system is turned off. Turn on the Bluetooth®setting of the system.
The Bluetooth
®setting of the cellular phone is
turned off. Turn on the Bluetooth®setting of the cellular phone.
The remaining battery level of the cellular phone is
low. Charge the battery of the cellular phone.
The wireless Bluetooth
®connection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands- free phone
system. Do not place the cellular phone close to the seats
or your body.
Registration of the cellular phone is not completed. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party does
not respond to the call, the party is out of the
service area, or the call is abandoned before the
party responds), the system may reject a request to
make a call to the phone number. Turn off the cellular phone and turn it on again to reset
the connection.
11. Troubleshooting guide
11-13

11. Troubleshooting guide
11-14
SymptomPossible cause Possible solution
The system does not recognize the connection
of a cellular phone. The system does not
receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit the
website (www.infinitiusa.com/bluetooth) for model com-
patibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
The other party cannot hear your voice. The
other party can hear your voice, but it cracks or
cuts out. The cellular phone is not connected.
Check the registration procedure, and then register the
cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For example:
heavy rain, construction sites, inside a tunnel,
oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a command.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a
call. The wireless Bluetooth
®connection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats
or your body.
When a cellular phone is operated to make a
call, the hands-free function becomes una-
vailable. Some models of a cellular phone do not switch to
the hands-free mode when they are operated to
make a call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard. There
is no ring tone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.

SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display shows that it is
possible to do so. The antenna display varies depending on the model
of cellular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation
screen may be different from those shown on the cellular
phone screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or com-
pletely shut out radio waves that are used for
cellular phones. This is not a malfunction.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals,
neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skip. The cellular phone may have turned on wireless LAN
(Wi-Fi). Turn off the wireless LAN (Wi-Fi).
11. Troubleshooting guide
11-15