2014 INFINITI Q50 HYBRID display

11 Troubleshooting guide
Customer assistance.......................................... 11-2
System unit ....................................................... 11-3Liquid crystal display .................................... 11-3
Audio system..................................................... 11-4 HD Radio technology ..................................... 11-4
Compact Disc (CD) player .............................. 11-6
iPod
®player ................................................. 11-8
USB memory ............................................... 11-10
Bluetooth
®streaming audio ........................ 11-11
Bluetooth®Hands-Free Phone System ............. 11-13 Monitor system (if so equipped)...................... 11-16
Navigation (if so equipped) ............................. 11-17
Basic operations ........................................ 11-17
Vehicle icon ............................................... 11-18
Route calculation and visual guidance ....... 11-20
Voice guidance .......................................... 11-22
Traffic information...................................... 11-23
Infiniti Connection
TM.................................. 11-24
Voice recognition ............................................ 11-25

SYSTEM UNIT
LIQUID CRYSTAL DISPLAY
SymptomPossible cause Possible solution
The screen is too dark. The cabin temperature is too low.Wait until the cabin temperature becomes moderate.
Screen brightness is set to the maximum darkness. Adjust the brightness setting of the screen.
“Screen Settings” (page 2-16)
The screen is too bright. Screen brightness is set to the maximum bright-
ness. Adjust the brightness setting of the screen.
“Screen Settings”
(page 2-16)
A small black spot or a small bright spot appears on
the screen. This is a typical phenomenon for liquid crystal
displays.This is not a malfunction.
A dot or stripe pattern appears on the screen. Electromagnetic waves that are generated from neon billboards, high voltage electric power cables,
ham radios or other radio devices equipped to other
vehicles may adversely affect the screen.This is not a malfunction.
Image lag appears on the screen. This is a typical phenomenon for liquid crystal
displays. This is not a malfunction.
Image motion displayed on the screen is slow. The cabin temperature is less than 508F(0 8C). Wait until the cabin temperature rises to within 508F
(08C) and 1228F (508C).
When looking at the screen from an angle, the
screen lightens or darkens. This is a typical phenomenon for liquid crystal
displays.Adjust the brightness setting of the screen.
“Screen Settings”
(page 2-16)
The screen turns blue or an error message is
displayed on the upper display. A system malfunction has occurred.
Contact an INFINITI retailer for an inspection.
The SD card is not inserted into the slot correctly. If the SD card containing map data is accidentally removed, after reinserting the SD card containing
map data into the slot, place the ignition switch in
the OFF position and then place back in the ON
position again.
11. Troubleshooting guide
11-3

Functional
SymptomPossible cause Possible solution
Keep losing my local stations. The digital coverage is slightly less than the analog
signal coverage. Verify correct operation on another station. This is
expected behavior.
Shadowing (urban / terrain) can cause reduced
digital coverage. Verify correct operation on another station.
Some data fields are blank. Text information is sent at the broadcaster’s
discretion. Verify correct operation on another station. Report
station issues.
Text information is truncated / appears to be more
available. The display is limited to a fixed number of
characters and more data is being sent than can be
shown.This is intended behavior. Refer to the Owners
Manual for ability to access addition.
AM reception changes at night AM stations are required by the government (FCC) to
lower their power at night. This is not a malfunction.
11. Troubleshooting guide
11-5

SymptomPossible cause Possible solution
No sounds are played though the CD play time is
displayed. The system plays back the first track of the mix
mode disc. (Mix mode is a format in which data
except music is recorded on the first track and
music data is recorded on one other than the first
track in a session.)Play back music data that are recorded on one other
than the first track.
Music cuts off or skips. The combination of writing software and hardware
might not match; or the writing speed, writing
depth, writing width, etc. might not match the
specifications. Create a disc using different writing speed settings,
etc.
The system skips the selected track and moves to
the next track. A non-MP3/WMA file is given an extension of
“.
MP3”, “.WMA”, “.mp3”or“.wma”. Prepare MP3/WMA files.
The system plays back a file that is prohibited due
to copyright protection. Prepare playable files.
The tracks do not play back in the desired order. The folder locations in the disc are changed by the writing software while the files are written in the
disc.Check the settings of the writing software, and
create a new disc.
11. Troubleshooting guide
11-7

BLUETOOTH®STREAMING AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The Bluetooth®audio device is not compatible with
the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®audio
device.
The PIN code is incorrect. Check the PIN code for the Bluetooth
®audio device
that is to be registered.
Check that the PIN code for the Bluetooth
®audio
device is consistent with that for the in-vehicle audio
system.
Another Bluetooth
®device is used in the vehicle. Turn off the other Bluetooth®device until the
registration is completed.
Music cannot be played back. The Bluetooth
®audio device is not compatible with
the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®audio
device.
The system is not set to the Bluetooth
®audio
mode. Push

SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display shows that it is
possible to do so. The antenna display varies depending on the model
of cellular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation
screen may be different from those shown on the cellular
phone screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or com-
pletely shut out radio waves that are used for
cellular phones. This is not a malfunction.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals,
neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skip. The cellular phone may have turned on wireless LAN
(Wi-Fi). Turn off the wireless LAN (Wi-Fi).
11. Troubleshooting guide
11-15

11. Troubleshooting guide
11-16
MONITOR SYSTEM (if so equipped)
SymptomPossible cause Possible solution
The image on the display is not clear. The front glass of the camera lens is dirty. Gently wipe off the dirt with a damp soft cloth.
Moisture drops such as rain or snow form on the
camera lens. Gently wipe off the drops with a soft cloth.
Light such as sunlight or a headlight beam from
another vehicle directly enters the camera. This is not a malfunction. It will return normal when
the light disappears.
Moisture condensation occurs in the camera lens
due to rapid temperature change. This is not a malfunction. It will return normal after
driving for a short period of time.
Objects on the display may not be clear in a dark
place or at night. Adjust the brightness or the contrast settings of the
screen.
The image on the display flickers. The vehicle is under fluorescent light.This is not a malfunction.
The colors of the object on the display look different
from those of the actual object. This is a typical phenomenon for cameras. This is not a malfunction.
Image does not appear on the display. The shift lever is not shifted to the“R”position. Shift the shift lever to the “R”position.
[Automatic Display with Sonar] is OFF. Set [Automatic Display with Sonar] to ON
The image appears on the display from the wrong
angle. The trunk is opens.
Close the rear hatch.
The image on the display is not clearly visible. Strong light or reflected light enters the camera. This is not a malfunction.
The sensor is not detective There is ice or snow on the sensor.Flush out ice and snow with warm water.
There is dirt, mud or wax on the sensor. Gently wipe off the dirt with a damp soft cloth.
Vertical lines appear on the image. Strong reflected light from the bumper enters the
camera. This is not a malfunction.

NAVIGATION (if so equipped)
BASIC OPERATIONS
SymptomPossible cause Possible solution
No image is displayed. The brightness is at the lowest setting.Adjust the brightness of the display.
“Screen Settings”(page 2-16)
The display is turned off. Push the and hold