175
TroubleshootingMap, Voice, Entering Destinations
Troubleshooting
I cannot give voice commands.Make sure you selected “OK” at the Startup Confirmation screen.
2Start-up P. 18
I cannot select an option on the touch screen.To prevent driver distraction, certain touch screen functions and features are limited or
inoperable while the vehicle is moving. Use voice commands, or pull over to proceed.
The screen is bright when I drive at night.1. Check that the nighttime dashboard brig htness control is not set to maximum.
2. Press the INFO button. Select Setup > Other > Color > Map. Set the Night color to
Black for the best contrast.
2 Switching Display Mode Manually P. 27
The screen is dark when I drive during the day.Press the INFO button. Select Setup > Other > Color > Map. Set the Day color to
White for the best contrast.
2 Switching Display Mode Manually P. 27
How do I change or remove my PIN?1. Press the INFO button. Select Setup > Personal Information > PIN Number > GO
Home 1 PIN or GO Home 2 PIN or Address Book PIN .
2. Enter your existing PIN. You then have the choice to change or remove the PIN.
2PIN Numbers P. 37
I have forgotten my PIN. How do I reset the PIN for
Home or the PIN for personal addresses (User 1 or User
2)?Your dealer must reset the PIN for you.
Why is Call grayed out on the Calculate Route screen?Your phone is not paired to Bluetooth® HandsFreeLink® or, if paired, your phone is in
use.
ProblemSolution
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177
TroubleshootingGuidance, Routing
Troubleshooting
The blue highlighted route and voice guidance
stopped or turned into a blue/pink dashed line before I
got to my destination.Your route has entered an unverified area.
2Unverified Area Routing P. 42
How do I stop the map from rotating as I drive along?Select the map orientation icon on the map screen, or say d “Display north-up” to
change the map orientation.
Sometimes, I cannot select between the North-up and
Heading-up map orientations.The Heading-up map orientation can only be shown in the lower scales (1/20 - 1 mile
scales).
2 Map Scale and Functions P. 95
The “time to destination” display sometimes increases
even though I am getting closer to my destination.If your speed reduces due to slower traffic, the navigation system updates the “time to
destination” based on your actual road speed to give you a better estimate of arrival
time.
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.This is normal. The navigation system is un aware of the width of intersections. Large
differences in vehicle position can indicate a temporary loss of the GPS signal.
2 GPS System P. 188
The screen is showing white dots as I drive along.These dots are called “breadcrumbs.” These are displayed if Off-road Tracking is set
to On and you drive more than 1/2 mile off mapped roads.
2Off-road Tracking P. 51
How do I remove the white dots (“breadcrumbs”)
from my screen?Press the INFO button. Select Setup > Other > Vehicle , and set Off-road Tracking
to Off , then return to the map.
2Off-road Tracking P. 51
A road that I selected to avoid is being used when
routing.When you “draw” your area to avoid, make sure to select sections of roads that
include at least one intersection.
2Avoiding Streets P. 102
My elevation (shown when I display the current
position) seems to fluctuate even though my elevation
has not changed.This is normal. The elevation can vary ±100 feet due to GPS calculation errors.
2GPS System P. 188
ProblemSolution
Continued
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190
Reference Information
Customer Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2 Troubleshooting P. 174
There are also FAQs available online at
automobiles.honda.com .
• For questions regarding Bluetooth®
HandsFreeLink:
2 Bluetooth ® HandsFreeLink® P. 148
• For traffic-related issues:
2 Traffic P. 176
• For reporting issues with the database
or places/landmarks:
2 Reporting Errors P. 190
• Call Honda Automobile Customer
Service.
2 Honda Automobile Customer Service
Contact Information
P. 190
Reporting Errors
You can help to improve database
accuracy by reporti ng any errors you
encounter.
• Report errors in freeways and main
“verified” roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/ .
• Please do not report errors in purple
“unverified” roads. Maps for these
areas are provided for reference only.
2 Unverified Area Routing P. 42
• Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated.
An updated database is available for
purchase, usually in the fall of each year.
2 Obtaining Navigation Update Data
P. 191
• For vehicle position ic on errors, screen
error messages, or other GPS-related
errors:
2 Troubleshooting P. 174
2System Limitations P. 188
Honda Automobile
Customer Service Contact
Information
Honda Navi
American Honda Motor Co., Inc.
Honda Customer Service
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3273
Visiting Your Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult your dealer. Please identify
the specific is sue (e.g., error occurs when
you enter a specific a ddress, when driving
on a certain road, or just when it’s cold) so
that the service technician can refer the
issue to the factory so that a solution can
be found. Be patient, the service technician
may be unfamiliar with your specific issue.
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