2014 GMC SIERRA 1500 phone
[x] Cancel search: phonePage 507 of 542
Black plate (5,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
Customer Information 13-5
GMC Owner Centre (Canada)
gmcowner.ca
Take a trip to the GMC Owner
Centre:
.Chat live with online help
representatives.
.Use the Vehicle Tools section.
.Access third party enthusiast
sites and social media networks.
.Locate owner resources such as
lease-end, financing, and
warranty information.
.Retrieve your favorite articles,
quizzes, tips and multimedia
galleries organized into the
Features and Auto Care
Sections.
.Download the owner manual for
your vehicle, quickly and easily.
.Find the GMC-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
Page 512 of 542
Black plate (10,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
13-10 Customer Information
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state‐of‐the‐art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, werecommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program on
page 13-5.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Page 517 of 542
Black plate (15,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
Customer Information 13-15
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as Remote Keyless Entry (RKE)
transmitters for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology inGM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause
harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Page 524 of 542
Black plate (6,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
14-6 OnStar
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond the
control of OnStar may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of thevehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.
See
Radio Frequency Statement on
page 13-15.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Press
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to the deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar.com (U.S.) or OnStar.ca
(Canada)
The website provides access to
account information, allows
management of the OnStar
subscription, and viewing of videos
of each service. Get subscription
plan pricing and sign up for OnStar
Vehicle Diagnostics. Click on the
“My Account”
tab on the home
page. The website navigation and
services provided may vary by
country.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some of
the OnStar services, like Remote
Door Unlock and Stolen Vehicle
Assistance. You will be prompted to
change the PIN the first time when
speaking with an Advisor. To
Page 531 of 542
Black plate (3,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
INDEX i-3
CargoTie-Downs . . . . . . . . . . . . . . . . . . . . . 4-4
Cargo Lamp . . . . . . . . . . . . . . . . . . . . 6-7
Cautions, Danger, and Warnings . . . . . . . . . . . . . . . . . . . . . . . . iv
CD Player . . . . . . . . . . . . . . . . . . . . . 7-16
Center Console Storage . . . . . . . . 4-3
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . 10-41
Center Seat . . . . . . . . . . . . . . . . . . . . 3-3
Chains, Tire . . . . . . . . . . . . . . . . . . 10-75
Charging System Light . . . . . . . . 5-21
Check
Engine Light . . . . . . . . . . . . . . . . . . 5-22
IgnitionTransmission Lock . . . . . . . . 10-37
Child Restraints Infants and YoungChildren . . . . . . . . . . . . . . . . . . . . . 3-40
Lower Anchors and
Tethers for Children . . . . . . . . . 3-46
Older Children . . . . . . . . . . . . . . . . 3-38
Securing . . . . . . . . . . . . . . . . 3-58, 3-68
Systems . . . . . . . . . . . . . . . . . . . . . . 3-42 Cleaning
Exterior Care . . . . . . . . . . . . . . . 10-96
Interior Care . . . . . . . . . . . . . . . 10-101
Climate Control Systems . . . 8-1, 8-3 Air Conditioning . . . . . . . . . . 8-1, 8-3
Dual Automatic . . . . . . . . . . . . . . . . 8-5
Heating . . . . . . . . . . . . . . . . . . . 8-1, 8-3
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Cluster, Instrument . . . . . . . . . . . . 5-10
Collision Damage Repair . . . . . . 13-9
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-5 Messages . . . . . . . . . . . . . . . . . . . . 5-36
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-3
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 9-54
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convex Mirrors . . . . . . . . . . . . . . . . 2-14
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-20
Engine TemperatureGauge . . . . . . . . . . . . . . . . . . . . . . 5-16 Cooling System . . . . . . . . . . . . . . . 10-19
Engine Messages . . . . . . . . . . . . 5-36
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 13-8
Cruise Control . . . . . . . . . . . . . . . . . 9-57 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-2
Customer Assistance . . . . . . . . . . 13-4
Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Information Service PublicationsOrdering Information . . . . . . .13-11
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 13-1
D
Damage Repair, Collision . . . . . . 13-9
Danger, Warnings, and
Cautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-14
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-3
Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Locking . . . . . . . . . . . . . . . . 2-9
Page 537 of 542
Black plate (9,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
INDEX i-9
Monitor System, TirePressure . . . . . . . . . . . . . . . . . . . . 10-62
Multi-band Antenna . . . . . . . . . . . . 7-12
N
Navigation OnStar®. . . . . . . . . . . . . . . . . . . . . . 14-2
New Vehicle Break-In . . . . . . . . . . 9-24
Noise Control System . . . . . . . . 10-35
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . 5-39
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-13 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 9-6
Driving . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Recovery . . . . . . . . . . . . . . . . . . . . . . 9-5
Oil Engine . . . . . . . . . . . . . . . . . . . . . . 10-10
Engine Oil Life System . . . . . 10-13
Engine Oil Pressure
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-15
Messages . . . . . . . . . . . . . . . . . . . . 5-37 Older Children, Restraints . . . . . 3-38
Online Owner Center . . . . . . . . . . 13-4
OnStar
®
System, In Brief . . . . . . . . . . . . . . 1-30
OnStar®Additional
Information . . . . . . . . . . . . . . . . . . . 14-5
OnStar
®Connections . . . . . . . . . . 14-3
OnStar®Diagnostics . . . . . . . . . . . 14-5
OnStar®Emergency . . . . . . . . . . . 14-2
OnStar®Navigation . . . . . . . . . . . . 14-2
OnStar®Overview . . . . . . . . . . . . . 14-1
OnStar®Security . . . . . . . . . . . . . . 14-2
OnStar®System . . . . . . . . . . . . . . . 7-23
Ordering Service Publications . . . . . . . . .13-11
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Overheated Engine Protection
Operating Mode . . . . . . . . . . . . . 10-25
Overheating, Engine . . . . . . . . . . 10-23
Overview, Infotainment
System . . . . . . . . . . . . . . . . . . . . . . . . 7-2
P
Pandora Internet Radio . . . . . . . . 7-12
ParkShifting Into . . . . . . . . . . . . . . . . . . . 9-30
Shifting Out of . . . . . . . . . . . . . . . . 9-32
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-53
Brake and P (Park)
Mechanism Check . . . . . . . . 10-37
Over Things That Burn . . . . . . . 9-32
Parking or Backing
Assistance Systems . . . . . . . . . . 9-61
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-20
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Passenger Sensing System . . . 3-31
Perchlorate Materials Requirements, California . . . . . 10-3
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-45
Phone Bluetooth . . . . . . . . 7-32, 7-34, 7-39, 7-44, 7-48
Pickup Conversion to
Chassis Cab . . . . . . . . . . . . . . . . 9-103
Page 540 of 542
Black plate (12,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
i-12 INDEX
Starter Switch Check . . . . . . . . . 10-36
Starting the Engine . . . . . . . . . . . . 9-27
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4Fluid, Power . . . . . . . . . . . . . . . . 10-26
Heated Wheel . . . . . . . . . . . . . . . . . 5-4
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-3
Steering System Messages . . . . 5-41
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . 10-40
Storage Areas
Center Console . . . . . . . . . . . . . . . . 4-3
Floor Console . . . . . . . . . . . . . . . . . 4-4
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-2
Instrument Panel . . . . . . . . . . . . . . 4-1
Sunglasses . . . . . . . . . . . . . . . . . . . . 4-3
Storage Compartments . . . . . . . . . 4-1
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-14
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-22
Sunglass Storage . . . . . . . . . . . . . . . 4-3
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Switches Airbag On-Off . . . . . . . . . . . . . . . . . 3-28
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv System
Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 9-64
Infotainment . . . . . . . . . . . . 7-1, 13-15
Noise Control . . . . . . . . . . . . . . . 10-35
Systems Driver Assistance . . . . . . . . . . . . . 9-60
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-13
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Taillamps . . . . . . . . . . . . . . . . . . . . . 10-40Bulb Replacement . . . . . . . . . . 10-40
Text Telephone (TTY) Users . . . 13-4
Theft-Deterrent Systems . . . . . . . 2-13 Immobilizer . . . . . . . . . . . . . . . . . . . 2-13
Throttle, Adjustable . . . . . . . . . . . . 9-24
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Tires All-Terrain . . . . . . . . . . . . . . . . . . 10-53
Buying New Tires . . . . . . . . . . . 10-70
Chains . . . . . . . . . . . . . . . . . . . . . . 10-75
Changing . . . . . . . . . . . . . . . . . . . 10-78
Designations . . . . . . . . . . . . . . . 10-56
Different Size . . . . . . . . . . . . . . . 10-72
Dual Rotation . . . . . . . . . . . . . . . 10-69 Tires (cont'd)
Full-Size Spare . . . . . . . . . . . . . 10-88
If a Tire Goes Flat . . . . . . . . . . 10-76
Inflation Monitor System . . . . 10-63
Inspection . . . . . . . . . . . . . . . . . . 10-66
Low Profile . . . . . . . . . . . . . . . . . 10-53
Messages . . . . . . . . . . . . . . . . . . . . 5-41
Pressure Light . . . . . . . . . . . . . . . . 5-28
Pressure Monitor System . . . 10-62
Rotation . . . . . . . . . . . . . . . . . . . . 10-67
Sidewall Labeling . . . . . . . . . . . 10-54
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-58
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . 10-72
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-74
Wheel Replacement . . . . . . . . 10-74
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . 10-69
Winter . . . . . . . . . . . . . . . . . . . . . . 10-53
Tow/Haul Mode . . . . . . . . . . . . . . . . 9-38
Tow/Haul Mode Light . . . . . . . . . . 5-26