
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
•
Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states, you must directly notify
Ford in writing before pursuing remedies
under your state ’s warranty laws. Ford is
also allowed a final repair attempt in some
states.
In the United States, a warranty dispute
must be submitted to the BBB AUTO LINE
before taking action under the
Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle ’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle. California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:
1.
Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
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3. Move the catch to the left.
4.
Open the hood and support it with the
support rod.
Closing the Hood
1. Remove the support rod from the catch
and secure correctly.
2. Lower the hood and allow it to drop under its own weight for the last 8
inches to 12 inches (20 centimeters
to 30 centimeters).
Note: Make sure the hood is fully closed.
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CHANGING THE ENGINE AIR
FILTER
WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. When changing the air filter element, use
only the air filter element listed. See
Capacities and Specifications (page
237).
For EcoBoost equipped vehicles: When
servicing the air cleaner, it is important that
no foreign material enter the air induction
system. The engine and turbocharger are
susceptible to damage from even small
particles.
Change the air filter element at the proper
interval. See
Maintenance (page 177).
Note: Failure to use the correct air filter
element may result in severe engine
damage. The customer warranty may be
void for any damage to the engine if the
correct air filter element is not used. EcoBoost Engines
1. Remove the retaining screws that
secure the air filter housing cover.
2. Carefully lift the air filter housing cover.
3. Remove the air filter element from the
air filter housing.
4. Wipe any dirt or debris from the air filter
housing and cover to make sure no dirt
gets in the engine and to make sure you
have a good seal.
5. Install a new air filter element. Be careful not to crimp the filter element
edges between the air filter housing
and cover. This could cause filter
damage and allow unfiltered air to
enter the engine if not properly seated.
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6. Install the air filter housing cover.
7. Install the retaining screws to secure
the air filter housing cover to the air
filter housing.
2.5L Engine 1.
Release the clamps that secure the air
filter housing cover.
2. Carefully lift the air filter housing cover. 3.
Remove the air filter element from the
air filter housing.
4. Wipe any dirt or debris from the air filter
housing and cover to make sure no dirt
gets in the engine and to make sure you
have a good seal.
5. Install a new air filter element. Be careful not to crimp the filter element
edges between the air filter housing
and cover. This could cause filter
damage and allow unfiltered air to
enter the engine if not properly seated.
6. Install the air filter housing cover.
7. Engage the clamps to secure the air filter housing cover to the air filter
housing.
TECHNICAL SPECIFICATIONS WARNING
The air conditioning refrigerant
system contains refrigerant R-134a
under high pressure. Only qualified
personnel should service the air
conditioning refrigerant system. Opening
the air conditioning refrigerant system can
cause personal injury. Capacities
Capacity
Item
6.3 qt (6 L)
Engine cooling system
4.3 qt (4.05 L)
Engine lubrication system - including the oil filter
4.0 qt (3.75 L)
Engine lubrication system - excluding the oil filter
0.8 qt (0.75 L)
Engine oil top-up - raise the level on the dipstick
from minimum to maximum
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6. Check that the tire is flat against the
frame and is fully tight. Try to push or
pull, then turn the tire to be sure it will
not move. Loosen and retighten, if
necessary. Failure to properly stow the
spare tire may result in failure of the
winch cable and loss of the tire. 7.
Repeat this tightness check procedure
when servicing the spare tire pressure
(every six months, per scheduled
maintenance information), or at any
time that the spare tire is disturbed
through service of other components.
Return the jack and tools to the storage
position in the cargo area.
TECHNICAL SPECIFICATIONS
Wheel Lug Nut Torque Specifications WARNING
When a wheel is installed, always remove any corrosion, dirt or foreign materials
present on the mounting surfaces of the wheel or the surface of the wheel hub,
brake drum or brake disc that contacts the wheel. Make sure that any fasteners
that attach the rotor to the hub are secured so they do not interfere with the mounting
surfaces of the wheel. Installing wheels without correct metal-to-metal contact at the
wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off
while your vehicle is in motion, resulting in loss of control. Ib-ft (Nm)
*
Bolt size
100 (135)
M12 x 1.5
* Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford
recommended replacement fasteners.
Retighten the lug nuts to the specified torque within 100 miles (160 kilometers) after any
wheel disturbance (such as tire rotation, changing a flat tire, wheel removal).
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AUDIO INPUT JACK (If Equipped)
WARNINGS
Driving while distracted can result in
loss of vehicle control, accident and
injury. We strongly recommend that
you use extreme caution when using any
device or feature that may take your focus
off the road. Your primary responsibility is
the safe operation of your vehicle. We
recommend against the use of any
handheld device while driving and
encourage the use of voice-operated
systems when possible. Make sure you are
aware of all applicable local laws that may
affect the use of electronic devices while
driving. For safety reasons, do not connect
or adjust the settings on your
portable music player while your
vehicle is moving. Store the portable music player in a
secure location, such as the center
console or the glove box, when your
vehicle is in moving. Hard objects may
become projectiles in a collision or sudden
stop, which may increase the risk of serious
injury. The audio extension cable must be
long enough to allow the portable music
player to be safely stored while your
vehicle is moving. The auxiliary input jack allows you to
connect and play music from your portable
music player through your vehicle speakers.
You can use any portable music player
designed for use with headphones. Your
audio extension cable must have male
one-eighth inch (three and one-half
millimeter) connectors at each end.
1. Make sure your vehicle is stationary
with the radio and portable music
players turned off. 2. Plug the extension cable from the
portable music player into the auxiliary
input jack.
3. Switch the radio on. Select either a tuned FM station or a CD.
4. Adjust the volume as desired.
5. Switch the portable music player on and adjust its volume to half its
maximum level.
6. Press
AUX until LINE or LINE IN
appears in the display. You should hear
music from your device even if it is low.
7. Adjust the volume on your portable music player until it reaches the volume
level of the FM station or CD. Do this
by switching back and forth between
the AUX and FM or CD controls.
USB PORT
(If Equipped) The USB port allows you to plug in media
playing devices, memory sticks and charge
devices (if supported). See SYNC™
(page
258).
MEDIA HUB
(If Equipped)
The media hub is located in the center
console and has the following features:
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WARNINGS
Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged
in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly. Note:
The SYNC 911 Assist feature must be
set on before the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature. If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 33). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 155).
Important information about the fuel pump
shut-off is in this chapter.
Setting 911 Assist On or Off
1. Press the phone button to enter the phone menu.
2. Scroll to select 911 Assist.
3. Press
OK to confirm and enter the 911
Assist menu.
4. Scroll to select between On or Off.
5. Press
OK when the desired option
appears in the radio display. Set On or
Set Off
appears in the display as
confirmation.
Off selections include:
• Off with reminder: Provides a display
and voice reminder at phone
connection at vehicle start.
• Off without reminder: Provides a
display reminder only without a voice
reminder at phone connection.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
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Phone issues
Possible solution(s)
Possible cause(s)
Issue
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction. USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
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