In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States. If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
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FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number of Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership
’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
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Circuits protected
Fuse Rating
Fuse
Front power window (without door control unit)
25A *
F29
Ignition switch position II output (van only)
5A
F30
Not used
-
F31
Engine control module
15A *
F32
Engine control module
10A *
F33
Fuel injectors
10A *
F34
Filter Heater
15A
F35
Engine control module (DV6 and Fox engine only)
10A *
F36
Active grill shutter (1.6 GTDI and 2.5L engine only)
5A
Parking assist control module (van only)
5A *
F37
Engine control module
15A *
F38
Transmission control module
Not used
-
F39
Electronic power assist steering
5A *
F40
Body control module
20A *
F41
Rear window wiper
15A *
F42
Heated front seat (wagon only)
15A *
F43
Headlamp control module
15A *
F44
Heated washer nozzle
10A *
F45
Windshield wiper
40A **
F46
Heated exterior mirror (without door control unit)
7.5A
F47
Body control module
25A *
F48
* Mini fuses **
Cartridge fuses
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•
Make sure the power cables do not
interfere with the safe operation of your
vehicle's controls or affect your safe
driving abilities.
• Some SYNC functions are
speed-dependent. Their use is limited
to when your vehicle is traveling at
speeds below 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC. Speed-restricted Features
Some features of this system are restricted
from use unless your vehicle is stationary.
•
Screens crowded with information, for
example:
•Point of Interest reviews and ratings
• SIRIUS Travel Link sports scores
• Movie times
• Ski conditions.
• Any action that requires keyboard use,
for example: entering a navigation
destination or editing information.
• All lists are limited, for example: phone
contacts.
See the following chart for more specific
examples. Speed-restricted Features
Pairing a cell phone
Cell phone
Adding or editing phonebook contacts
Phone contacts and recent phone call entries
Enabling Valet Mode
System Functionality
Editing settings while the rear view camera or active park
assist are active
Editing wireless settings
Wi-Fi and Wireless
Editing the list of wireless networks
Adding or editing wallpaper
Photos and Graphics
Composing text messages
Text Messages
Viewing received text messages
Editing preset text messages
Using the keyboard to enter a destination
Navigation
Demo navigation route
Adding or editing Address Book or Avoid Area entries
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™ (If Equipped)
Your system allows you to upload and view
up to 32 photos.
To access, press:
1. Settings icon.
2. Display
.
3. Edit Wallpaper
.
4. Follow the system prompts to upload your photographs.
Only the photograph(s), which meets the
following conditions, display:
• Compatible file formats are as follows:
.jpg, .gif, .png, .bmp
• Each file must be 1.5 MB or less.
• Recommended dimensions: 800 x 384
Sound To make adjustments using the
touchscreen, press:
1. Settings
icon.
2. Sound
.
Then select from the following:
• Bass.
• Midrange.
• Treble.
• Set Balance and Fade.
• Occupancy Mode.
• Speed Compensated Volume.
• DSP.
Note: Your vehicle may not have all these
sound settings.
Vehicle To make adjustments using the
touchscreen, press:
1. Settings
icon. 2.
Vehicle
.
Then select from the following:
• Active Park Assist.
• Vehicle Health Report.
• Camera Settings.
• Enable Valet Mode.
• MyKey.
• Traction Control.
• Electronic Stability Control.
• Hill Start Assist.
Active Park Assist
When activated, your system displays
directions for you regarding the active park
assist process.
You can find more information on the
active park assist system in another
chapter. See
Parking Aids (page 127).
Vehicle Health Report
Turn
Automatic Reminders on and off
and set the mileage interval at which you
would like to receive the reports. Press the
?
for more information on these selections.
When done making your selections, press
Run Vehicle Health Report Now
if you
want your report.
You can find more information on Vehicle
Health Report in this chapter.
Rear View Camera
This menu allows you to access settings
for your rear view camera. To make adjustments using the
touchscreen, press:
1. Settings
icon.
2. Vehicle
.
3. Camera Settings
.
Then select from the following:
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(If Equipped)E142607 E142607 E142607 E142607
Phone
Connect, disconnect, add or delete a device, as well as
save it as a favorite.
Bluetooth Devices
Turn Bluetooth on and off.
Bluetooth
Have all calls go directly to your voice mail and not ring
inside your vehicle. With this feature turned on, text
message notifications are also suppressed and do not ring
inside your vehicle.
Do Not Disturb
Turn on or turn off the 911 Assist feature. See Information
(page 346).
911 Assist
Select the type of notification for phone calls - ring tone,
beep, text to speech, or have it be silent.
Phone Ringer
Select the type of notification for text messages - alert
tone, beep, text to speech, or have it be silent.
Text Message Notification
If compatible with your phone, you can adjust your internet
data connection. Select to make your connection profile
with the personal area network or to turn off your
connection. You can also choose to adjust your settings
or have the system always connect, never connect when
roaming or query on connect. Press ? for more information.
Internet Data Connection
Access features, such as automatic phonebook download,
re-download your phonebook, add contacts from your
phone as well as delete or upload your phonebook.
Manage Phonebook
Have the system alert you when in Roaming mode.
Roaming Warning
Wireless & Internet
Your system has a Wi-Fi feature that
creates a wireless network within your
vehicle, thereby allowing other devices
(such as personal computers or phones)
in your vehicle to speak to each other,
share files or play games. Using this Wi-Fi
feature, everyone in your vehicle can also
gain access the internet if you have a USB
mobile broadband connection inside your
vehicle, your phone supports personal area
networking and if you park outside a
wireless hotspot. To access, press:
1. Settings
icon.
2. Settings
.
3. Wireless & Internet
.
Then select from the following:
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Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also offers a
Premium Maintenance Plan that covers all
scheduled maintenance, and selected
wear items. The coverage is prepaid, so
you never have to worry about affording
your vehicle
’s maintenance. It covers
regular checkups, routine inspections,
preventive care and replacement of select
items that require periodic attention for
normal wear:
• Windshield wiper blades.
• Spark plugs (except in California).
• The clutch disc.
• Brake pads and linings.
• Shock absorbers.
• Belts and hoses.
• Diesel exhaust fluid replenishment.
Interest Free Finance Options
Available
Take advantage of our interest free
installment payment plan. Just a 10%
down payment will provide you with an
affordable, no interest, no fee payment
program allowing you all the security and
benefits Ford ESP has to offer while paying
over time. You are pre-approved with no
credit checks, no hassles! To learn more,
call our Ford ESP specialists at
800-367-3377.
Ford ESP
P.O. Box 8072
Royal Oak, MI 48068-0039 SERVICE PLANS (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Ford Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada and the United States, provided
by a network of participating authorized
Ford Motor Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Extended Service Plan coverage.
This information is subject to change. For
more information, visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Extended Service Plan that is right for
you.
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Fuse Specification Chart............................167
Engine Compartment Fuse Box.................... 167
Load Compartment Fuse Box........................ 173
Passenger Compartment Fuse Box..............171
G
Gauges................................................................72 Engine Coolant Temperature Gauge.............72
Fuel Gauge.............................................................. 73
Information Display.............................................. 72
General Information on Radio Frequencies....................................................41
General Maintenance Information.......384
Multi-Point Inspection..................................... 386
Owner Checks and Services.......................... 385
Protecting Your Investment.......................... 384
Why Maintain Your Vehicle?......................... 384
Why Maintain Your Vehicle at Your Dealership?..................................................... 384
Getting Assistance Outside the U.S. and Canada..........................................................163
Getting the Services You Need...............160 Away From Home.............................................. 160
Global Opening and Closing
......................69
Closing the Windows.......................................... 69
Opening the Windows....................................... 69
H
Handbrake See: Parking Brake.............................................. 122
Hazard Warning Flashers..........................156
Headlamp Exit Delay....................................63
Head Restraints..............................................96 Adjusting the Head Restraint........................... 97
Heated Seats
.................................................104
Heated Windows and Mirrors...................94 Heated Exterior Mirrors...................................... 95
Heated Rear Window......................................... 95
Heated Windshield.............................................. 95
Heating See: Climate Control.......................................... 88
Hill Start Assist..............................................123 Using Hill Start Assist........................................ 123Hints on Controlling the Interior
Climate............................................................92
Cooling the Interior Quickly.............................. 93
General Hints......................................................... 92
Heating the Interior Quickly.............................. 93
Maximum Cooling Performance in Instrument Panel or Instrument Panel
and Footwell Positions................................. 93
Recommended Settings for Cooling ...........93
Recommended Settings for Heating............93
Side Window Defogging in Cold Weather.............................................................. 93
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures................................................... 93
Hints on Driving With Anti-Lock Brakes.............................................................122
Hood Lock See: Opening and Closing the Hood............177
I
Ignition Switch
..............................................109
In California (U.S. Only)..............................161
Information Display Control.......................57
Information Displays
......................................77
General Information............................................. 77
Information....................................................346 911 Assist............................................................... 353
Alerts...................................................................... 352
Calendar................................................................ 352
Sirius Travel Link................................................ 350
SYNC Services (If Equipped, United States Only).................................................................. 347
Vehicle Health Report...................................... 355
Information Messages
..................................82
Installing Child Seats.....................................14 Child Seats............................................................... 14
Using Lap and Shoulder Belts.......................... 15
Using Lower Anchors and Tethers for Children (LATCH).............................................. 17
Using Tether Straps.............................................. 19
Instrument Cluster
.........................................72
Instrument Lighting Dimmer.....................63
402
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