2014 FORD SUPER DUTY service schedule

SYNC™ Troubleshooting.........................342
MyFord Touch ™
General Information...................................348
Settings...........................................................355
Entertainment..............................................364
Phone................................................................381
Information....................................................387
Climate
............................................................396
Navigation......................................................399
Accessories
Accessories....................................................407
Auxiliary Switches......................................408
Appendices
End User License Agreement..................410
Ford Extended Service Plan (ESP)
Ford Extended Service Plan (ESP).......425
Scheduled Maintenance
General Maintenance Information.......428
Normal Scheduled Maintenance...........431
Special Operating Conditions Scheduled Maintenance.............................................432
Scheduled Maintenance Record
...........436
5
Super Duty (TFA) Table of Contents

vendors it uses to provide you with this
information do not store your vehicle
travel information. For more
information, see Traffic, Directions and
Information, Terms and Conditions.
See SYNC™ (page 312).
CALIFORNIA PROPOSITION 65 WARNING
Some constituents of engine
exhaust, certain vehicle components,
certain fluids contained in vehicles
and certain products of component wear
contain or emit chemicals known to the
State of California to cause cancer and
birth defects or other reproductive harm. PERCHLORATE
Certain components in your vehicle such
as airbag modules, safety belt
pretensioners and remote control batteries
may contain perchlorate material. Special
handling may apply for service or vehicle
end of life disposal. For more information
visit:
Web Address
www.dtsc.ca.gov/hazardouswaste/ perchlorate
FORD CREDIT
(U.S. Only)
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
For your convenience we offer a number
of ways to contact us, as well as help
manage your account. Phone: 1-800-727-7000
For more information regarding Ford Credit,
as well as access Account Manager, please
go to www.fordcredit.com.
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner
’s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish,
structural integrity, corrosion protection
and dent resistance. During vehicle
development we validate these parts
deliver the intended level of protection as
a whole system. A great way to know for
sure you are getting this level of protection
is to use genuine Ford replacement
collision parts.
11
Super Duty (TFA) Introduction

FUEL QUALITY
Note:
We recommend that you use only
high quality fuel without additives or other
engine treatments.
Note: Use of any fuel other than those
recommended may cause powertrain
damage, a loss of vehicle performance, and
repairs may not be covered under warranty.
Choosing the Right Fuel
Use only UNLEADED fuel or UNLEADED
fuel blended with a maximum of 15%
ethanol. Do not use fuel ethanol (E85),
diesel fuel, fuel-methanol, leaded fuel or
any other fuel because it could damage or
impair the emission control system. The
use of leaded fuel is prohibited by law.
Your vehicle was not designed to use fuel
or fuel additives with metallic compounds,
including manganese-based additives.
Diesel Engine
Refer to the diesel supplement for
information regarding diesel fuel
recommendations and requirements of
your diesel-powered truck.
Choosing the Right Fuel With a
Flex Fuel Vehicle (If Equipped)
Note: If your vehicle is flex fuel capable, it
will have a yellow bezel placed over the fuel
fill inlet.
Flex fuel vehicles are designed to use
unleaded gasoline or an ethanol fuel blend
that contain up to 85% ethanol. It is also
acceptable to use any mixture of unleaded
gasoline and ethanol fuel that contains up
to 85% ethanol. An ethanol fuel blend that
contains 85% ethanol is labeled as E85 at
the service station. It is best not to alternate repeatedly
between gasoline and E85. If you do switch
fuels, it is recommended that you add as
much fuel as possible—at least half a tank.
Do not add less than five gallons (18.9
liters) when refueling. You should drive the
vehicle immediately after refueling for at
least 5 miles (8 kilometers) to allow the
vehicle to adapt to the change in ethanol
concentration. If you exclusively use E85
fuel, it is recommended to fill the fuel tank
with regular unleaded gasoline at each
scheduled oil change.
Octane Recommendations
Regular unleaded gasoline with a pump
(R+M)/2 octane rating of 87 is
recommended. Some stations offer fuels
posted as Regular with an octane rating
below 87, particularly in high altitude areas.
Fuels with octane levels below 87 are not
recommended.
Do not be concerned if your engine
sometimes knocks lightly. However, if it
knocks heavily under most driving
conditions while you are using fuel with the
recommended octane rating, see your
authorized dealer to prevent any engine
damage.
RUNNING OUT OF FUEL
Avoid running out of fuel because this
situation may have an adverse effect on
powertrain components.
If you have run out of fuel:
134
Super Duty (TFA) Fuel and RefuelingE161513

Your vehicle is equipped with various
emission control components and a
catalytic converter that will enable your
vehicle to comply with applicable exhaust
emission standards. To make sure that the
catalytic converter and other emission
control components continue to work
properly:
To make sure that the catalytic converter
and other emission control components
continue to work properly:
•
Use only the specified fuel listed.
• Avoid running out of fuel.
• Do not turn off the ignition while your
vehicle is moving, especially at high
speeds.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
The scheduled maintenance items listed
in scheduled maintenance information are
essential to the life and performance of
your vehicle and to its emissions system.
If you use parts other than Ford, Motorcraft
or Ford-authorized parts for maintenance
replacements, or for service of
components affecting emission control,
such non-Ford parts should be the
equivalent to genuine Ford Motor Company
parts in performance and durability.
Illumination of the service engine soon
indicator, charging system warning light or
the temperature warning light, fluid leaks,
strange odors, smoke or loss of engine
power could indicate that the emission
control system is not working properly.
An improperly operating or damaged
exhaust system may allow exhaust to
enter the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately. Do not make any unauthorized changes to
your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles
are not permitted to intentionally remove
an emission control device or prevent it
from working. Information about your
vehicle
’s emission system is on the Vehicle
Emission Control Information Decal
located on or near the engine. This decal
also lists engine displacement
Please consult your warranty information
for complete details.
On-Board Diagnostics (OBD-II)
Your vehicle is equipped with an on-board
diagnostics system (OBD-II) that monitors
the engine ’s emission control system. This
system protects the environment by
ensuring that your vehicle continues to
meet government emission standards. The
OBD-II system also assists your authorized
dealer in properly servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a
malfunction. Temporary malfunctions may
cause the service engine soon indicator to
illuminate.
Examples of temporary malfunctions are:
• the vehicle has run out of fuel —the
engine may misfire or run poorly
• poor fuel quality or water in the
fuel —the engine may misfire or run
poorly
• the fuel fill inlet may not have been
properly closed See Refueling (page
135).
• driving through deep water —the
electrical system may be wet.
138
Super Duty (TFA) Fuel and Refueling

Maximum GCWR
Rear axle ratio
Vehicle type
lb (kg)
19000 (8618)
3.73
F-250, and F-350 with
single rear wheels 22000 (9979)
4.30
19500 (8845)
3.73
F-350 with dual rear wheels 22500 (10205)
4.30
26000 (11793)
4.88
F-450 and F-550
Calculating the Maximum Loaded
Trailer Weight for Your Vehicle
1. Start with the gross combined weight rating for your vehicle model and axle
ratio. See the following chart.
2. Subtract all of the following that apply
to your vehicle:
• Vehicle curb weight
• Hitch hardware weight, such as a draw
bar, ball, locks or weight distributing
hardware
• Driver weight
• Passenger(s) weight
• Payload, cargo and luggage weight
• Aftermarket equipment weight.
This equals the maximum loaded trailer
weight for this combination.
Note: The trailer tongue load is considered
part of the payload for your vehicle. Reduce
the total payload by the final trailer tongue
weight.
Note: Consult an authorized dealer to
determine the maximum trailer weight
allowed for your vehicle if you are not sure. ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•
Do not tow a trailer until you drive your
vehicle at least 1000 miles (1600
kilometers).
• Consult your local motor vehicle laws
for towing a trailer.
• See the instructions included with
towing accessories for the proper
installation and adjustment
specifications.
• Service your vehicle more frequently if
you tow a trailer. See your scheduled
maintenance information.
• If you use a rental trailer, follow the
instructions the rental agency gives
you.
See Load limits in the Load Carrying
chapter for load specification terms found
on the tire label and Safety Compliance
label and instructions on calculating your
vehicle's load.
Remember to account for the trailer
tongue weight as part of your vehicle load
when calculating the total vehicle weight.
187
Super Duty (TFA) Towing

•
The tire air pressures recommended
for general driving are found on the
vehicle ’s Safety Certification Label. The
maximum cold inflation pressure for
the tire and associated load rating is
imprinted on the tire sidewall. Tire air
pressure may require re-adjustment
within these pressure limits to
accommodate the additional weight
of the snowplow installation.
• Federal and some local regulations
require additional exterior lamps for
snowplow-equipped vehicles. Consult
your authorized dealer for additional
information.
Operating the Vehicle with the
Snowplow Attached
Note: Do not use your vehicle for snow
removal until it has been driven at least 500
miles (800 kilometers).
Ford recommends vehicle speed does not
exceed 44.7 mph (72 km/h) when
snowplowing.
The attached snowplow blade restricts
airflow to the radiator, and may cause the
engine to run at a higher temperature:
Attention to engine temperature is
especially important when outside
temperatures are above freezing. Angle
the blade to maximize airflow to the
radiator and monitor engine temperature
to determine whether a left or right angle
provides the best performance.
Follow the severe duty schedule in your
Scheduled Maintenance information for
engine oil and transmission fluid change
intervals. Snowplowing with your Air Bag
Equipped Vehicle WARNINGS
Do not attempt to service, repair, or
modify the air bag supplemental
restraint system (SRS) or its fuses.
See your Ford or Lincoln Mercury dealer. Additional equipment such as
snowplow equipment may effect the
performance of the air bag sensors
increasing the risk of injury. Please refer to
the Body Builders Layout Book for
instructions about the appropriate
installation of additional equipment. All occupants of the vehicle,
including the driver, should always
properly wear their safety belts, even
when an air bag supplemental restraint
system (SRS) is provided. Your vehicle is equipped with a driver and
passenger air bag supplemental restraint
system. The supplemental restrain system
is designed to activate in certain frontal
and offset frontal collisions when the
vehicle sustains sufficient frontal
deceleration.
Careless or high speed driving while
plowing snow which results in sufficient
vehicle decelerations can deploy the air
bag. Such driving also increases the risk of
accidents
Never remove or defeat the tripping
mechanisms designed into the snow
removal equipment by its manufacturer.
Doing so may cause damage to the vehicle
and the snow removal equipment as well
as possible air bag deployment.
Engine temperature while plowing
When driving with a plow, your engine may
run at a higher temperature than normal
because the attached snowplow blade will
restrict airflow to the radiator.
201
Super Duty (TFA) Driving Hints

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources are
available online at www.fordowner.com
These are some of the items that can be
found online:
•
U.S. dealer locator by Dealer Name,
City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing
authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
207
Super Duty (TFA) Customer Assistance

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
209
Super Duty (TFA) Customer Assistance