ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours, seven days a week.
• for the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare, if
provided with the vehicle (except
vehicles that have been supplied with
a tire inflation kit).
• battery jump start.
• lock-out assistance (key replacement
cost is the customer's responsibility).
• fuel delivery — Independent Service
Contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2.0 gallons (7.5 liters) of gasoline or
5.0 gallons (18.9 liters) of diesel fuel
to a disabled vehicle. Fuel delivery
service is limited to two no-charge
occurrences within a 12-month period.
• winch out — available within 100 feet
(30.5 meters) of a paved or county
maintained road, no recoveries.
• towing — Ford and Lincoln eligible
vehicles towed to an authorized dealer
within 35 miles (56.3 kilometers) of the
disablement location or to the nearest
authorized dealer. If a member
requests to be towed to an authorized
dealer more than 35 miles (56.3
kilometers) from the disablement
location, the member shall be
responsible for any mileage costs in
excess of 35 miles (56.3 kilometers). Trailers shall be covered up to $200 if the
disabled eligible vehicle requires service at
the nearest authorized dealer. If the trailer
is disabled, but the towing vehicle is
operational, the trailer does not qualify for
any roadside services.
Vehicles Sold In The U.S. : Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is
found in the owner's information portfolio
in the glove compartment.
U.S. Ford vehicle customers who require
Roadside Assistance, call 1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest dealership within 35 miles
(56.3 kilometers). To obtain
reimbursement information, U.S. Ford
vehicle customers call 1-800-241-3673.
Customers will be asked to submit their
original receipts.
Vehicles Sold In Canada : Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold In Canada : Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
Canadian roadside coverage and benefits
may differ from the U.S. coverage. If you
require more information, please refer to
the coverage section of your warranty
guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
203
Super Duty (TFA) Roadside Emergencies
6. Recheck the fluid level in the reservoir.
Do not add fluid if the level is between
the MIN and MAX range.
7. If the fluid is low, add fluid in small amounts, continuously checking the
level until it is between the MIN and
MAX range. Refer to See Capacities
and Specifications (page 292). for the
proper fluid type. Be sure to put the cap
back on the reservoir.
WASHER FLUID CHECK WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze
protection. Failure to use washer fluid with
antifreeze protection in cold weather could
result in impaired windshield vision and
increase the risk of injury or accident. Add fluid to fill the reservoir if the level is
low. Only use a washer fluid that meets
Ford specifications. See
Capacities and
Specifications (page 292).
State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze
agents should be used only if they provide
cold weather protection without damaging
the vehicle ’s paint finish, wiper blades or
washer system.
FUEL FILTER
Your vehicle is equipped with a lifetime
fuel filter that is integrated with the fuel
tank. Regular maintenance or replacement
is not needed. CHANGING THE 12V BATTERY WARNINGS
This vehicle may be equipped with
more than one battery, removal of
cable from only one battery does not
disconnect the vehicle electrical system.
Be sure to disconnect cables from all
batteries when disconnecting power.
Failure to do so may cause serious
personal injury or property damage. Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide proper
ventilation. When lifting a plastic-cased battery,
excessive pressure on the end walls
could cause acid to flow through the
vent caps, resulting in personal injury and
damage to the vehicle or battery. Lift the
battery with a battery carrier or with your
hands on opposite corners. Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately. Note:
If your battery has a cover/shield,
make sure it is reinstalled after the battery
has been cleaned or replaced.
Note: Battery posts, terminals and related
accessories contain lead and lead
compounds. Wash hands after handling.
234
Super Duty (TFA) Maintenance
control fan, heated steering wheel, audio
and navigation system. A message may be
shown in the information displays to alert
the driver that battery protection actions
are active. These messages are only for
notification that an action is taking place,
and not intended to indicate an electrical
problem or that the battery requires
replacement.
Electrical accessory installation
To ensure proper operation of the BMS,
any electrical devices that are added to
the vehicle should not have their ground
connection made directly at the negative
battery post. A connection at the negative
battery post can cause inaccurate
measurements of the battery condition
and potential incorrect system operation.
Note:
Electrical or electronic accessories
added to the vehicle by the dealer or the
owner may adversely affect battery
performance and durability, and may also
affect the performance of other electrical
systems in the vehicle.
When a battery replacement is required,
the battery should only be replaced with
a Ford recommended replacement battery
which matches the electrical requirements
of the vehicle. After battery replacement,
or in some cases after charging the battery
with the external charger, the BMS requires
eight hours of vehicle sleep time (key off
with doors closed) to relearn the new
battery state of charge. Prior to relearning
the state of charge, the BMS may disable
electrical features (to protect the battery)
earlier than normal. CHECKING THE WIPER
BLADES Run the tip of your fingers over the edge of
the blade to check for roughness.
Clean the wiper blades with washer fluid
or water applied with a soft sponge or
cloth.
CHANGING THE WIPER
BLADES
You can manually move the wiper arms
when the ignition is off. This allows for ease
of blade replacement and cleaning under
the blades.
1. Pull the wiper blade and arm away
from the glass.
236
Super Duty (TFA) MaintenanceE142463 E165804
PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
protection of Ford Extended Service Plan.
It is the only extended service plan backed
by Ford Motor Company, and provides
peace of mind protection beyond the New
Vehicle Limited Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan. With Ford
ESP, you minimize your risk for unexpected
repair bills and rising repair costs.
Up to 500+ Covered Vehicle
Components
There are four Extended Service Plans with
different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With over
500 covered components, this plan is
so complete that we generally only
discuss what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Extended Service Plan is honored by
all authorized Ford and Lincoln dealers in
the U.S. and Canada. It is the only extended
service plan authorized and backed by Ford
Motor Company. That means you get:
•
Reliable, quality service anywhere you
go
• Repairs performed by factory trained
technicians, using Genuine Ford and
Lincoln parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including Bumper to Bumper
warranty repairs, or Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts
• Out of fuel and lock-out assistance
• Travel expense reimbursement for
lodging, meals and rental car
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation
Transferable Coverage
If you sell your vehicle before your Ford
Extended Service Plan coverage expires,
you can transfer any remaining coverage
to the new owner. Whenever you sell your
vehicle, prospective buyers may have a
higher degree of confidence that vehicle
was properly maintained with Ford ESP,
thereby improving resale value.
425
Super Duty (TFA) Ford Extended Service Plan (ESP)
Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle.
Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information. Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
429
Super Duty (TFA) Scheduled Maintenance
Refueling..........................................................135
Fuel Filler Cap...................................................... 136
Remote Control..............................................45 Car Finder................................................................ 46
Integrated Keyhead Transmitters .................45
Memory Feature................................................... 46
Remote Start ......................................................... 47
Replacing the Battery......................................... 45
Sounding a Panic Alarm.................................... 47
Remote Start.................................................105
Automatic Settings........................................... 106
Heated and Cooled Devices........................... 106
Removing a Headlamp..............................238
Repairing Minor Paint Damage................251
Replacement Parts Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................48
Reporting Safety Defects (Canada Only)...............................................................212
Reporting Safety Defects (U.S. Only)................................................................211
Roadside Assistance
..................................203
Vehicles Sold In Canada : Getting Roadside
Assistance....................................................... 203
Vehicles Sold In Canada : Using Roadside Assistance....................................................... 203
Vehicles Sold In The U.S.: Getting Roadside Assistance....................................................... 203
Vehicles Sold In The U.S. : Using Roadside Assistance....................................................... 203
Roadside Emergencies..............................203
Running-In See: Breaking-In.................................................. 198
Running Out of Fuel.....................................134 Refilling With a Portable Fuel
Container.......................................................... 135
S
Safety Belt Height Adjustment..................31
Safety Belt Minder.........................................32 Belt-Minder®......................................................... 32Safety Belts
.......................................................27
Principle of Operation......................................... 27
Safety Belt Warning Lamp and Indicator Chime................................................................31
Conditions of operation..................................... 32
Safety Canopy ™
.............................................42
Safety Precautions.......................................133
Satellite Radio..............................................308
Satellite Radio Electronic Serial Number
(ESN)................................................................ 309
Satellite Radio Reception Factors..............308
SIRIUS® Satellite Radio Service.................308
Troubleshooting................................................ 309
Scheduled Maintenance Record...........436
Scheduled Maintenance
..........................428
Seats..................................................................107
Security...............................................................57
Settings...........................................................355 Clock....................................................................... 356
Display................................................................... 356
Settings.................................................................. 357
Sound..................................................................... 357
Vehicle.................................................................... 357
Side Airbags
......................................................41
Sitting in the Correct Position..................107
Snow Chains See: Using Snow Chains.................................. 273
Snowplowing................................................200 Engine temperature while plowing..............201
Installing the Snowplow................................ 200
Operating the Vehicle with the Snowplow Attached........................................................... 201
Snowplowing with your Air Bag Equipped Vehicle............................................................... 201
Transmission operation while plowing............................................................. 202
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
Special Instructions.............................................. 12
Using your Vehicle as an Ambulance.............12
Using your Vehicle as a Stationary Power Source................................................................... 12
Using your Vehicle with a Snowplow.............12
Special Operating Conditions Scheduled Maintenance...............................................432
6.2L and 6.8L Gasoline Engines................... 432
6.7L Diesel Engine.............................................. 435
Exceptions............................................................ 435
451
Super Duty (TFA) Index
Using Cruise Control....................................172
Switching Cruise Control Off.......................... 172
Switching Cruise Control On........................... 172
Using Four-Wheel Drive.............................147 4WD Indicator Lights........................................ 148
Driving Off-Road With Truck and Utility Vehicles.............................................................. 151
Electronic Shift-On-the-Fly (ESOF) 4WD system................................................................ 147
How Your Vehicle Differs From Other Vehicles.............................................................. 151
Manual Shift On Stop (MSOS) 4WD system................................................................ 147
Using a Manual Shift On Stop (MSOS) 4wd system............................................................... 148
Using the Electronic Shift on the Fly 4WD system............................................................... 150
Using Hill Descent Control........................166 Hill descent modes............................................ 166
Using MyKey With Remote Start Systems
...........................................................51
Using Snow Chains......................................273
Using Stability Control...............................163 AdvanceTrac® with Roll Stability Control ™
(RSC®).............................................................. 163
Using SYNC™ With Your Media Player............................................................334
Accessing Your Play Menu............................. 338
Connecting Your Digital Media Player to the USB Port........................................................... 334
Media Menu Features...................................... 336
Media Voice Commands................................. 334
System Settings................................................ 340
What's Playing?................................................. 334
Using SYNC™ With Your Phone.............316 Accessing Features through the Phone
Menu.................................................................. 320
Accessing Your Phone Settings.................... 323
Making Calls......................................................... 319
Pairing a Phone for the First Time................317
Pairing Subsequent Phones............................ 317
Phone Options during an Active Call..........319
Phone Voice Commands................................. 317
Receiving Calls..................................................... 319
System Settings................................................. 324
Text Messaging................................................... 322Using Traction Control.................................161
System Indicator Lights and
Messages.......................................................... 162
Using Voice Recognition
............................314
Initiating a Voice Session................................. 314
System Interaction and Feedback...............315
Utilizing the Mediation/Arbitration Program (Canada Only)
........................209
V
Vehicle Care...................................................246 General Information......................................... 246
Vehicle Certification Label
.......................294
Vehicle Identification Number................294
Vehicle Storage..............................................251
Battery.................................................................... 252
Body........................................................................\
. 251
Brakes..................................................................... 252
Cooling system................................................... 252
Engine..................................................................... 252
Fuel system.......................................................... 252
General................................................................... 251
Miscellaneous..................................................... 252
Removing Vehicle From Storage.................. 252
Tires........................................................................\
. 252
Ventilated Seats.............................................115 Heated and Ventilated Seats Air Filter
Replacement ................................................... 115
Ventilation See: Climate Control......................................... 102
VIN See: Vehicle Identification Number............294
Voice Control
...................................................60
453
Super Duty (TFA) Index