SYNC is an in-vehicle communications system that works with your
Bluetooth-enabled cellular phone and portable media player. This allows
you to:
•Make and receive calls.
•Access and play music from your portable music player.
•Use 911 Assist®, Vehicle Health Report and SYNC Services (Traffic,
Directions & Information) (if equipped).
•Use applications, such as Pandora and Stitcher, via SYNC AppLink™
(if applicable).
•Access phonebook contacts and music via voice commands.
•Stream music from your connected phone.
•Text message.
•Use the advanced voice recognition system.
•USB device charging (if your device supports this).
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The cellular profile, media device index, and development log remain in
the vehicle unless you delete them and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use the system or the vehicle, we recommend you
perform a Master Reset to erase all stored information.
System data cannot be accessed without special equipment and access to the
vehicle’s SYNC module. Ford Motor Company and Ford of Canada do not
access the system data for any purpose other than as described absent
consent, a court order, or where required by law enforcement, other
government authorities, or other third parties acting with lawful authority.
Other parties may seek to access the information independently of Ford
Motor Company and Ford of Canada. For further privacy information, see the
sections on 911 Assist®, Vehicle Health Report, and Traffic, Directions and
Information.
USING VOICE RECOGNITION
This system helps you control many features using voice commands.
This allows you to keep your hands on the wheel and focus on what is in
front of you.
Initiating a Voice Session
Push the voice icon; a tone sounds and Listening appears in the
display. Say any of the following:
Say: If you want to:
“Phone” Make calls.
“USB” Access the device connected to your USB
port.
“Bluetooth Audio” Stream audio from your phone.
“Line in” Access the device connected to the auxiliary
input jack.
“Cancel” Cancel the requested action.
“SYNC” Return to the main menu.
“Voice settings” Adjust the level of voice interaction and
feedback.
“Vehicle Health Report” Run a vehicle health report.
*
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For example, “Say 1 after the tone to call John Doe at home. Say 2 after
the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane
Doe at home.” Or, “Say 1 after the tone to play John Doe, Say 2 after the
tone to play Johnny Doe.”
“Phone candidate lists on”
“Phone candidate lists off”
“Media candidate lists on”
“Media candidate lists off”
Helpful Hints
•Make sure the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken commands.
•After pressing the voice icon, wait until after the tone sounds and
Listening appears before saying a command. Any command spoken
prior to this does not register with the system.
•Speak naturally, without long pauses between words.
•At any time you can interrupt the system while it is speaking by
pressing the voice icon.
USING SYNC WITH YOUR PHONE
Hands-free calling is one of the main features of SYNC. While the system
supports a variety of features, many are dependent on your cellular
phone’s functionality. At a minimum, most cellular phones with Bluetooth
wireless technology support the following functions:
•Answering an incoming call.
•Ending a call.
•Using privacy mode.
•Dialing a number.
•Redialing.
•Call waiting notification.
•Caller ID.
Other features, such as text messaging using Bluetooth and automatic
phonebook download, are phone-dependent features. To check your
phone’s compatibility, see your phone’s user manual and visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
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Pairing a Phone for the First Time
Note:Make sure the vehicle ignition and radio are turned on and the
transmission is in positionP(automatic transmission) or1(manual
transmission).
Wirelessly pairing your phone with SYNC allows you to make and receive
hands-free calls.
1. Press the PHONE hard button; when the display indicates no phone
is paired, press the Settings tab, then Add.
2. If Bluetooth is on, SYNC begins the pairing process between your
Bluetooth-enabled phone or device and SYNC. See your phone’s user
guide if necessary.
3. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display.
4. The display indicates when the pairing is successful.
Depending on your phone’s capability and your market, the system may
prompt you with questions such as setting the current phone as the
primary phone (the phone SYNC automatically tries to connect with first
upon vehicle start-up), downloading your phone book, etc.
Pairing Subsequent Phones
Note:Make sure the vehicle ignition and radio are turned on and the
transmission is in positionP(vehicles equipped with an automatic
transmission) or 1st gear (vehicles equipped with a manual
transmission).
Note:SYNC can store up to 12 previously paired phones.
1. Press the PHONE hard button; select the Settings tab, then Add.
2. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display. The display indicates when
the pairing is successful.
3. The system then prompts with questions such as if you would like to
set the current phone as the primary phone (the phone SYNC
automatically tries to connect with first upon vehicle start-up),
download your phone book, etc.
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Accessing Features through the Phone Menu
SYNC’s phone menu allows you to redial a number, access your call
history and phone book and send text messages as well as access phone
and system settings. You can also access advanced features, such as 911
Assist™, Vehicle Health Report and SYNC Apps.
1. Press the PHONE hard button.
2. Select from the following:
When you select: You can:
PhoneAccess basic options such as making calls,
ending calls and joining calls.
Phonebook
*Allows you to access your downloaded
phonebook.
SYNC categorizes your contacts alphabetically
in the Quick Sort buttons on the right of the
screen. The buttons are highlighted if there
are contacts stored in that category. Press the
highlighted category to access those listings.
Call History
**Allows you to access any previously dialed,
received or missed calls while your phone has
been connected to the system.
Text MessagingAllows you to send, download and delete text
messages.
SettingsAccess Bluetooth Devices menu listings (add,
connect, set as primary, on/off, delete) as well
as Advanced menu listings (911 Assist,
Vehicle Health Report, factory defaults,
master reset, etc.).
SYNC AppsAccess the SYNC services portal where you
can request various types of information,
traffic reports and directions.
*This is a speed-dependent and phone-dependent feature.
**This is a phone-dependent feature.
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Text Messaging
Note:This is a phone-dependent feature.
SYNC allows you to receive, send, download and delete text messages.
The system can also read incoming text messages to you so that you do
not have to take your eyes off the road.
Receiving a Text Message
Note:This is a phone-dependent feature. Your phone must support
downloading text messages using Bluetooth to receive incoming text
messages.
Note:Forwarding a text message is a speed-dependent feature and can
only be done when the vehicle is traveling at 3 mph (5 km/h) or less.
Note:Only one recipient is allowed per text message.
When a new message arrives, an audible tone sounds and the display
indicates you have a new message. You have these options:
1. Press View to receive and open the text message.
2. Press Listen to have SYNC read the message to you.
3. Press Reply to send a message back to the sender.
4. Press Dial to call the sender.
5. Press Cancel to exit the screen.
If you select View, you can:
•Listen as SYNC reads the message to you aloud.
•Compose your own message.
*
•Reply to the message.*
•Forward the text message to someone in your phone book or to a
phone number.*
*
This is a speed-dependent feature.
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System Settings
System Settings provide access to your Bluetooth Devices and
Advanced menu features.
The Bluetooth Devices menu allows you to add, connect, delete and set a
phone as primary as well as turn your Bluetooth feature on and off.
The Advanced menu allows you to access and set prompts, languages,
defaults, perform a master reset, install an application and view system
information.
Bluetooth Devices Menu Options
This menu allows you to add, connect, delete, set a phone as primary,
and turn Bluetooth on or off.
1. Press the phone button to enter the Phone Menu.
2. Scroll until System Settings appears and press OK.
3. Scroll until Bluetooth Devices appears and select OK.
4. Scroll to select from the following options:
If you select: You can:
Add Bluetooth
Device
*SeeUsing SYNC with your phoneearlier in
this chapter for pairing instructions.
Connect Bluetooth
DeviceConnect a previously paired
Bluetooth-enabled phone.
1. Press OK to select and view a list of
previously paired phones.
2. Scroll until the desired device is chosen,
then press OK to connect the phone.
Note:Only one device can be connected at a
time. When another phone is connected, the
previous one is disconnected.
Set Primary PhoneSet a previously paired phone as your primary
phone.
Press OK to select and scroll to select the
desired phone. Press OK to confirm.
Note:SYNC attempts to connect with the
primary phone at every ignition cycle. When a
phone is selected as primary, it appears first
in the list and is marked with an *.
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If you select: You can:
Set Bluetooth On/OffTurn the Bluetooth feature on and off.
Press OK and scroll to toggle between On and
Off. When the desired selection is chosen,
press OK.
Note:Turning Bluetooth off disconnects all
Bluetooth devices and deactivates all
Bluetooth features.
Delete DeviceDelete a paired phone.
Press OK and scroll to select the device.
Press OK to confirm.
Delete All DevicesDelete all previously paired phones (and all
information originally saved with those
phones).
Press OK to select.
ReturnExit the current menu.
*This is a speed-dependent feature.
Advanced Menu Options
This menu allows you to access settings such as prompts, languages,
defaults, perform a master reset, install an application and view system
information.
1. Press the PHONE hard button.
2. Select the Settings tab, then Advanced.
3. Use the arrow buttons to choose between things like Bluetooth
On/Off, 911 Assist, Vehicle Health Report, Incoming Call Ringer, etc.
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