2014 FORD MUSTANG ESP

Say: If you want to:
“Services” Access the SYNC Services portal.*
“Mobile apps” Access mobile applications.*
“Help” Hear a list of voice commands available in the
current mode.
*If equipped, U.S. only.
System Interaction and Feedback
The system provides feedback through audible tones, prompts, questions
and spoken confirmations depending on the situation and the chosen
level of interaction (voice settings). You can customize the voice
recognition system to provide more or less instruction and feedback.
The default setting is to a higher level of interaction in order to help you
learn to use the system. You can change these settings at any time.
Adjusting the Interaction Level
Push the voice icon; when prompted, say “Voice settings”, then
any of the following:
When you say: The system:
“Interaction mode standard” Provides more detailed interaction and
guidance.
“Interaction mode advanced” Provides less audible interaction and
more tone prompts.
The system defaults to the standard interaction mode.
Confirmation prompts are short questions the system asks when it is not
sure of your request or when there are multiple possible responses to your
request. (For example, the system may ask “Phone, is that correct?”) If
turned off, the system simply makes a best guess as to what you requested
and you may still occasionally be asked to confirm settings.
“Confirmation prompts on”
“Confirmation prompts off”
The system creates candidate lists when it has the same confidence level
of several options based on your voice command. When turned on, you
may be prompted with as many as four possibilities for clarification.
SYNC®339
2014 05+ Mustang(197)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

SYNC APPLICATIONS AND SERVICES (IF EQUIPPED)
Note:In order for the following features to work, your cellular phone
must be compatible with SYNC. To check your phone’s compatibility, visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
•SYNC Services (if equipped, U.S. only): Provides access to traffic,
directions and information such as travel, horoscopes, stock prices and
more.
•911 Assist®: Can alert 911 in the event of an emergency.
•Vehicle Health Report (if equipped, U.S. only): Provides a diagnostic
and maintenance report card of your vehicle.
•SYNC AppLink™: Allows you to connect to and use certain
applications such as Pandora and Stitcher (if your phone is
compatible).
911 Assist®
WARNING:Unless the 911 Assist setting is set on prior to a
crash, the system will not dial for help which could delay
response time, potentially increasing the risk of serious injury or death
after a crash.
WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING:Always place your phone in a secure location in the
vehicle so it does not becoming a projectile or get damaged in a
crash. Failure to do so may cause serious injury to someone or damage
the phone which could prevent 911 Assist from working properly.
Note:SYNC 911 Assist feature must be set on prior to the incident.
Note:Before setting this feature on, ensure that you read the 911 Assist
privacy notice later in this section for important information.
352SYNC®
2014 05+ Mustang(197)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

SYNC Services: Traffic, Directions & Information (TDI)
Note:SYNC Services requires activation prior to use. Visit
www.SYNCMyRide.com to register and check your eligibility for
complimentary services. Standard phone and message rates may apply.
Subscription may be required. You must also have the active SYNC
Services Bluetooth-enabled cellular phone paired and connected to the
system in order to connect to, and use, SYNC Services. SeeUsing SYNC
with your phonefor pairing instructions.
Note:This feature does not function properly if you have enabled caller
ID blocking on your mobile phone. Make sure your mobile phone is not
blocking caller ID before using SYNC Services.
Note:The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an
aid. Make your driving decisions based on your observations of local
conditions and existing traffic regulations. Do not follow the route
suggestions if doing so would result in an unsafe or illegal maneuver, if
you would be placed in an unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps used by this system may be
inaccurate because of errors, changes in roads, traffic conditions or
driving conditions.
Note:When you connect, the service uses GPS technology and advanced
vehicle sensors to collect the vehicle’s current location, travel direction
and speed to help provide you with the directions, traffic reports, or
business searches you request. Further, to provide the services you
request and for continuous improvement, the service may collect and
record call details and voice communications. For more information, see
SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you
do not want Ford or its service providers to collect the vehicle travel
information or other information identified in the Terms and Conditions,
do not activate or use the service.
SYNC Services uses advanced vehicle sensors, integrated GPS technology
and comprehensive map and traffic data, to give you personalized traffic
reports, precise turn-by-turn directions, business search, news, sports,
weather and more. For a complete list of services, or to learn more,
please visit www.SYNCMyRide.com.
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2014 05+ Mustang(197)
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USA(fus)

Voice Command Issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands,
OR
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that SYNC’s
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•The system
may not be
reading the name
the same way you
are saying it.•Review the media voice
commands at the beginning of
the media section.
•Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
•Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
•Do not use special characters
in the title as the system does
not recognize them.
374SYNC®
2014 05+ Mustang(197)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

NAVIGATION CONTROLS
Type 1
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
The system divides the screen in two sections after it initializes:
•Status bars:This is the top and bottom portion of the screen. It
displays the clock or date and other useful information, depending on
which mode you are in.
•Display area:The touchscreen changes depending on current
system operation. Different buttons display in this area, depending on
which mode you are in.
Note:Some features, such as SIRIUS satellite radio, may not be available
in your location. Check with your authorized dealer.
A.I (Information):Press this button to access features such as Where
am I?, SIRIUS® Travel Link™, Calendar, System Info and Help.
B.PHONE:Press this button to access the SYNC phone menu.
C.CLIMATE:Press this button to access the climate control menu.
D.Eject:Press this button to eject a CD or DVD from the system.
Navigation System (If Equipped)377
2014 05+ Mustang(197)
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USA(fus)

Type 2
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
The system divides the screen in two sections after it initializes:
•Status bars:This is the top and bottom portion of the screen.
It displays the clock or date and other useful information, depending
on which mode you are in.
•Display area:The touchscreen changes depending on current
system operation. Different buttons display in this area, depending on
which mode you are in.
Note:Some features, such as SIRIUS satellite radio, may not be available
in your location. Check with your authorized dealer.
380Navigation System (If Equipped)
2014 05+ Mustang(197)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

Using the Touch-sensitive Controls on Your System
To turn a feature on and off, just touch the graphic with your finger.
To get the best performance from the touch-sensitive controls:
•Make sure your hands are clean and dry.
•Since the touchscreen operates based on the touch of a finger, you
may have trouble using it if you are wearing gloves.
•Use your bare finger to touch the center of a touch-control graphic.
Touching off-center of the graphic may affect operation of a nearby
control.
•Do not press hard on the controls. They are sensitive to light touch.
•
Keep metal and other conductive material away from the surface of the
touchscreen as this may cause electronic interference (for example,
inadvertently turning on a feature other than the one you meant to turn
on).
Cleaning the Touchscreen Display
Use a clean, soft cloth such as one used for cleaning glasses. If dirt or
fingerprints are still visible, apply a small amount of alcohol to the cloth.
Do not pour or spray alcohol onto the display. Do not use detergent or
any type of solvent to clean the display.
USING VOICE RECOGNITION
This system helps you control many features using voice commands.
This allows you to keep your hands on the wheel and focus on what
is in front of you. The system provides feedback through audible tones,
prompts, questions and spoken confirmations depending on the situation
and the chosen level of interaction (voice settings).
The system also asks short questions (confirmation prompts) when it is
not sure of your request or when there are multiple possible responses
to your request.
When using voice commands, words and icons may appear in the lower
left status bar indicating the status of the voice session (such as
Listening, Success, Failed, Paused or Try Again).
Navigation System (If Equipped)385
2014 05+ Mustang(197)
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USA(fus)

In order to provide the best possible experience, use the contact form to
report any station issues found while listening to a station broadcasting
with HD Radio technology. Independent entities own and operate each
station. These stations are responsible for ensuring all audio streams and
data fields are accurate.
Potential Station Issues
Issue Cause Action
Echo, stutter, skip or
repeat in audio.
Increase or decrease
in audio volume.This is poor time
alignment by the radio
broadcaster.No action required.
This is a broadcast
issue.
Sound fading or
blending in and out.The radio is shifting
between analog and
digital audio.No action required.
The reception issue
may clear up as you
continue to drive.
There is an audio
mute delay when
selecting HD2 or HD3,
multicast preset or
Direct Tune.The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.No action required.
This is normal
behavior. Wait until
the audio is available.
Cannot access HD2 or
HD3 multicast channel
when recalling a
preset or from a direct
tune.The previously stored
multicast preset or
direct tune is not
available in your
current reception area.No action required.
The station is not
available in your
current location.
Text information does
not match currently
playing audio.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
Navigation System (If Equipped)397
2014 05+ Mustang(197)
Owners Guide gf, 1st Printing, November 2012
USA(fus)