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SYNC Services Quick Tips
PortableYour subscription is associated with your
Bluetooth-enabled cellular phone number, not
your VIN (Vehicle Identification Number).
You can pair and connect your phone to any
vehicle equipped with Traffic, Directions and
Information and continue enjoying your
personalized services.
You can even access your account outside the
vehicle. Just use the number on your phone’s
call history. Traffic and Directions features do
not function properly but information services
and the 411 connect and text message
features are available.
SYNC AppLink™
Note:Your smartphone must be paired and connected to SYNC to access
AppLink.
Note:iPhone® users need to connect the phone to the USB port in
order to start the application. It is recommended to lock your iPhone®
after starting an application.
Note:The AppLink feature is not available if your vehicle is equipped
with the MyFord Touch® or MyLincoln Touch™ system.
Depending on your display type, you can access AppLink from the media
menu, the phone menu, or by using voice commands. Once an app is
running through AppLink, you can control main features of the app
through voice commands and steering wheel controls.
To Access Using the Phone Menu
1. Press the Phone button.
2. Browse to Mobile Applications and press OK.
3. Browse to your desired app and press OK.
4. Once an app is running through SYNC, you can access an app’s menu
by pressing the MENU button to first access the SYNC menu.
5. Scroll until “ Menu” is displayed (i.e., Pandora Menu),
then press OK. From here, you can access an application’s features,
such as Thumbs up, Thumbs down, etc. For more information, please
visit www.SYNCMyRide.com.
360SYNC®
2014 05+ Mustang(197)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

Supported Media Players, Formats and Metadata Information
SYNC® is capable of hosting nearly any digital media player, including
iPod®, Zune™, Plays from device players, and most USB drives. Supported
audio formats include MP3, WMA, WAV and AAC.
You are also able to organize your indexed media from your playing device
by metadata tags. Metadata tags are descriptive software identifiers
embedded in the media files which provide information about the file.
If your indexed media files contain no information embedded in these
metadata tags, SYNC may classify the empty metadata tags asUnknown.
Media Menu Sources and Features
The User Device menu allows you to select your media source and how
to play your music (by artist, genre, shuffle, repeat, etc.).
1. Make sure your USB device is plugged in to your system.
2. Press the MEDIA hard button.
3. Select the User Device tab, then press Source repeatedly to cycle
through USB, BT Audio and Line In:
When you select: You can:
Music LibraryAccess SYNC’s many media features, such as:
Play All, Play Artists, Play Albums, Play
Tracks, Play Playlists, and Explore the USB.
Similar MusicPlay music similar to what is currently playing
from the USB port. The system uses the
metadata information of each song to compile
a playlist for you.
The system creates a new list of similar songs
and begins playing. The metadata tags must be
populated for this feature to include each track.
RepeatRepeat any song.
ShuffleRandomly play available media files in the
current playlist.
SettingsAccess Bluetooth Devices menu listings (add,
connect, set as primary, on/off, delete) as well
as Advanced menu listings (prompts,
languages, defaults, master reset, install
application and system information).
TextView additional information, if available.
364SYNC®
2014 05+ Mustang(197)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

When you select: You can:
PlaylistsAccess your playlists (from formats, such as
ASX, .M3U, .WPL, .MTP.). The system lists
your playlists alphabetically in flat file mode.
If there are more than 255, they are organized
into alphabetical categories.
TracksSearch for and play a specific track which
has been indexed. SYNC lists your tracks
alphabetically in flat file mode. If there are
more than 255, SYNC automatically organizes
them into alphabetical categories.
Explore USBExplore all supported digital media on your
media device connected to the USB port.
You can only view media content which is
compatible with SYNC; other files saved are
not visible.
Bluetooth Audio
Your system allows you to stream audio over your vehicle’s
speakers from your connected, Bluetooth-enabled cellular
phone.
To access:
1. Make sure your paired phone is in streaming mode.
2. Press the MEDIA hard button.
3. Select the User Device tab, then press Source repeatedly until BT
Audio appears.
Line In (Auxiliary Input Jack)
Your system allows you to select and play music from your
portable music player over the vehicle’s speakers.
To access:
1. Make sure your paired phone is in streaming mode.
2. Press the MEDIA hard button.
3. Select the User Device tab, then press Source repeatedly until Line
In appears.
366SYNC®
2014 05+ Mustang(197)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

System Settings
System settings provide access to your Bluetooth devices and
Advanced menu features.
The Bluetooth menu allows you to add, connect and delete a device as
well as turn the Bluetooth feature on and off.
The Advanced menu allows you to access and set prompts, languages,
defaults and perform a master reset.
Bluetooth Devices Menu Options
This menu allows you to add, connect and delete devices as well as turn
Bluetooth on and off.
1. Press the MEDIA hard button.
2. Select the User Device tab, then BT Devices.
3. Select from:
When you select: You can:
ConnectConnect a previously paired
Bluetooth-enabled phone.
AddAdd a device through Discovery and
Discoverable modes.
DeleteDelete a paired media device.
AdvancedAccess menu listings (prompts, languages,
defaults, master reset, install application and
system information).
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone’s compatibility,
register your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
SYNC®367
2014 05+ Mustang(197)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

Phone Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
SYNC®369
2014 05+ Mustang(197)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

USB/Media Issues
Issue Possible
Cause(s)Possible Solution(s)
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
SYNC®371
2014 05+ Mustang(197)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

Vehicle Health Report/Services (Traffic, Directions and
Information) Issues
Issue Possible
Cause(s)Possible Solution(s)
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone
may not be
activated on the
website.•Update your mobile number
in your account on the website.
•Make sure you have full signal
strength and that your
Bluetoothvolume level has been
turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•
This is a free feature, but you
must first register online to use
it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
SYNC®373
2014 05+ Mustang(197)
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USA(fus)

Display mode voice commands
“Night”
“Auto”
“Help”
STATUS BARS
The top status bar shows the
current mode, exterior temperature,
time and display icons if you have
enabled Bluetooth or other options.
The bottom status bar shows the
Home icon and may also show the
current driver and passenger
selected temperatures, fan speed and air flow direction, the current
mode being used, the Artist and Title of the currently playing CD, Artist
and Title for Jukebox and radio.
Note:As climate controls are vehicle-dependent, some vehicles may not
display climate readings in the status bar.
Customizing Your Home Screen
Depending on your vehicle’s option package and software, your screens
may vary in appearance from the screens shown in this section. Your
features may also be limited depending on your market. Check with your
authorized dealer for availability.
Press the house icon to access the home screen. Here you can:
•Save or view pictures.
•View your current audio and climate control settings.
•Display the audio visualizer.
You can split the screen in to two or three different sections, or you can
choose to have one main view.
•The left side displays an uploaded photo or the map screen.
•The right side can also display the uploaded photo. The upper right
panel only displays the current audio settings. The lower right panel
displays your vehicle’s climate settings or the visualizer.
Navigation System (If Equipped)383
2014 05+ Mustang(197)
Owners Guide gf, 1st Printing, November 2012
USA(fus)