
Downloaded from www.Manualslib.com manuals search engine Voice command issues
Possible solutionPossible causeIssue
Make sure you are saying the name exactlyas the system saved it. For example, if thecontact name is Joe Wilson, say "Call JoeWilson".You may not be sayingthe name exactly as thesystem saved it.The system works better if you list fullnames such as "Joe Wilson" rather than"Joe".
Do not use special characters such as 123or ICE as the system does not recognizethem.
Contacts in your phone-book may be very shortand similar or they maycontain special charac-ters.
If the contacts are in capital letters, youhave to spell them. JAKE requires you tosay "Call J-A-K-E".
Your phonebookcontacts may be incapital letters.
SYNC applies the phonetic pronunciationrules of the selected language to thecontact names stored on your cell phone.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC.
The SYNC voicecontrol systemis having troublerecognizingforeign namesstored on mycell phone.
Helpful Hint: You can select your contactmanually. Press PHONE. Select the optionfor phonebook and then contact name.Press the soft-key option to hear it. SYNCwill read the contact name to you, givingyou some idea of the pronunciation it isexpecting.
SYNC applies the phonetic pronunciationrules of the selected language to the namesstored on your media player or USB flashdrive. It is able to make some exceptionsfor very popular artist names (for example,U2) such that you can always use theEnglish pronunciation for these artists.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC.
The SYNC voicecontrol systemis having troublerecognizingforeign tracks,artists, albums,genres andplaylist namesfrom my mediaplayer or USBflash drive.
338Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine To make adjustments using the touchscreen, select:
Action and DescriptionMenu Item
Press the settings icon.Settings
Vehicle
Then enter a four digit PIN twice, as prompted.Enable Valet Mode
After you press Continue the system locks until you enter thePIN again.Continue
Settings
Access and adjust system settings, voicefeatures, as well as phone, navigation andwireless settings.
System
To make adjustments using the touchscreen, select:
Action and DescriptionMenu Item
Press the settings icon.Settings
System
Then select from the following:
Select to have the touchscreen display in any of the select-
able language options*.
Language
Select to display units in kilometers or miles.Distance
Select to display units in Celsius or Fahrenheit.Temperature
Adjust the volume of voice prompts from the system.System Prompt Volume
Select to have the system beep to confirm choices madethrough the touchscreen.Touch Screen ButtonBeep
Have the touchscreen keyboard display in QWERTY or ABCformat.Keyboard Layout
357Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Voice command issues
Possible solutionPossible causeIssue
Make sure you are saying the name exactlyas the system saved it. For example, if thecontact name is Joe Wilson, say "Call JoeWilson".You may not be sayingthe name exactly as thesystem saved it.The system works better if you list fullnames such as "Joe Wilson" rather than"Joe".
Do not use special characters such as 123or ICE as the system does not recognizethem.
Contacts in your phone-book may be very shortand similar or they maycontain special charac-ters.
If the contacts are in capital letters, youhave to spell them. JAKE requires you tosay "Call J-A-K-E".
Your phonebookcontacts may be incapital letters.
SYNC applies the phonetic pronunciationrules of the selected language to thecontact names stored on your cell phone.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC.
The SYNC voicecontrol systemis having troublerecognizingforeign namesstored on mycell phone.
Helpful Hint: You can select your contactmanually. Press PHONE. Select the optionfor phonebook and then contact name.Press the soft-key option to hear it. SYNCwill read the contact name to you, givingyou some idea of the pronunciation it isexpecting.
SYNC applies the phonetic pronunciationrules of the selected language to the namesstored on your media player or USB flashdrive. It is able to make some exceptionsfor very popular artist names (for example,U2) such that you can always use theEnglish pronunciation for these artists.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC.
The SYNC voicecontrol systemis having troublerecognizingforeign tracks,artists, albums,genres andplaylist namesfrom my mediaplayer or USBflash drive.
405Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine A
A/CSee: Climate Control...........................................111About This Manual...........................................7ABSSee: Brakes...........................................................160ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................160AccessoriesSee: Replacement PartsRecommendation............................................10ACCSee: Using Adaptive Cruise Control.............182Active City Stop...........................................200Principle of Operation.....................................200Switching the System Off and On...............201Active Park Assist..........................................172Deactivating the Active Park AssistFeature...............................................................175Parallel Parking, Perpendicular Parking,Park Out Assist................................................172Troubleshooting the System..........................176Adaptive Headlamps...................................68Adjusting the Steering Wheel - VehiclesWith: Manual Adjustable SteeringColumn...........................................................56Adjusting the Steering Wheel - VehiclesWith: Power Adjustable SteeringColumn...........................................................56Easy Entry and Exit Feature..............................57Memory Feature....................................................57AFSSee: Adaptive Headlamps...............................68Air ConditioningSee: Climate Control...........................................111Air Vents.............................................................111Center Air Vents.....................................................111Side Air Vents.........................................................111AlarmSee: Anti-Theft Alarm - Vehicles With: IntegralBattery.................................................................53See: Anti-Theft Alarm - Vehicles With: InteriorSensor...................................................................51Ambient Lighting.............................................71
Anti-Theft Alarm - Vehicles With:Integral Battery............................................53Alarm System........................................................53Arming the Alarm.................................................54Disarming the Alarm...........................................54Full and Reduced Guard....................................53Triggering the Alarm............................................53Anti-Theft Alarm - Vehicles With: InteriorSensor...............................................................51Alarm System.........................................................51Arming the Alarm.................................................52Disarming the Alarm...........................................52Full and Reduced Guard....................................52Triggering the Alarm.............................................51Appendices...................................................408Ashtray..............................................................137At a Glance.........................................................11Audible Warnings and Indicators.............85Headlamps On Warning Chime......................85Key in Ignition Warning Chime........................85Keyless Warning Alert........................................85Parking Brake On Warning Chime.................85Audio Control...................................................57MODE........................................................................57Seek, Next or Previous........................................57Audio Input Jack..........................................303Audio System................................................292General Information.........................................292Audio Unit.......................................................293Audio Unit - Vehicles With: AM/FM/CD/SYNC.............................................................296Audio Unit - Vehicles With: Sony AM/FM/CD...........................................................297Menu Structure..................................................298Autolamps........................................................64Windshield Wiper ActivatedHeadlamps........................................................64Automatic Climate Control - VehiclesWith: Heated Windshield.........................114Automatic Climate Control - VehiclesWith: Sony Audio System........................117Automatic Climate Control - VehiclesWithout: Heated Windshield..................116Automatic High Beam Control.................65Activating the System........................................66Manually Overriding the System....................66
431Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingIndex

Downloaded from www.Manualslib.com manuals search engine Changing the 12V Battery.........................249Changing the Wiper Blades.....................249Changing the Front Wiper Blades...............249Changing the Rear Window WiperBlades...............................................................249Checking MyKey System Status................41Checking the Wiper Blades.....................249Child Safety........................................................17Child Safety Locks - Vehicles With:Mechanical Child Proof Locks................24Left-Hand Side......................................................24Right-Hand Side...................................................24Child Safety Locks - Vehicles With:Remote Child Proof Locks.......................24Child Seat Positioning..................................20Cigar Lighter...................................................136Cleaning the Alloy Wheels.......................258Cleaning the Exterior...................................257Body Paintwork Preservation........................257Cleaning the Chrome Trim..............................257Cleaning the Headlamps.................................257Cleaning the Rear Window.............................257Cleaning the Interior...................................258Instrument Cluster Screens, LCD Screensand Radio Screens.......................................258Rear Windows.....................................................258Safety Belts.........................................................258Cleaning the Windows and WiperBlades............................................................257Clearing All MyKeys.......................................39Climate............................................................388Climate Control Voice Commands............390Climate Control...............................................111Principle of Operation.........................................111Climate Controlled Seats..........................133Cooled Seats........................................................134Cold Weather Precautions.......................222Collision Warning System.........................201PRINCIPLE OF OPERATION...........................201Coolant CheckSee: Engine Coolant Check............................247Cornering Lamps............................................69Creating a MyKey...........................................38Programming/Changing ConfigurableSettings...............................................................39
Cruise Control..................................................58Principle of Operation........................................181Type 1........................................................................58Type 2.......................................................................58Cruise controlSee: Using Cruise Control.................................181Cup Holders.....................................................137
D
Data Recording..................................................9Daytime Running Lamps.............................65Diesel Particulate Filter..............................143Regeneration........................................................143Digital Radio...................................................301General Information..........................................301Using Digital Audio Broadcast and SYNCwith Touchscreen.........................................302Using Digital Audio Broadcast on aNon-Touchscreen..........................................301Direction Indicators.......................................69Dog Guard........................................................212Installing behind the front seats...................212Installing behind the rear seats.....................213DPFSee: Diesel Particulate Filter...........................143Drive Control.................................................205Adaptive Steering..............................................205Driver Select Suspension...............................205Driver Airbag.....................................................27Driver Alert......................................................189Principle of Operation......................................189Using Driver Alert................................................190Driver Knee Airbag.........................................29Driving Aids.....................................................189Driving Hints....................................................221Driving Through Water...............................222DRLSee: Daytime Running Lamps.........................65
433Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingIndex

Downloaded from www.Manualslib.com manuals search engine Information Messages.................................96Active City Stop....................................................96Active Park..............................................................96Adaptive Cruise Control.....................................97Airbag........................................................................97Alarm........................................................................98All-Wheel Drive....................................................98Automatic Engine Shutdown..........................98Automatic High Beam Control.......................99Auto Start-Stop....................................................99Blind Spot Information and Cross TrafficAlert System...................................................100Climate Control..................................................100Diesel Messages.................................................100Doors and Locks..................................................101Driver Alert.............................................................101Electronic Stability Control.............................102Engine.....................................................................102Fuel..........................................................................102Hill Start Assist....................................................103Keys and Keyless Entry.....................................103Lane Keeping System.......................................104Maintenance........................................................104MyKey.....................................................................105Park Aid..................................................................106Park Brake.............................................................106Power Steering....................................................107Pre-Collision Warning System.......................107Seats........................................................................107Starting System .................................................108Tire Pressure Monitoring System.................108Towing....................................................................108Traction Control..................................................109Transmission........................................................109Installing Child Seats......................................17Attaching a Child Seat with TopTethers................................................................20Booster Seats.........................................................18Child Seats for Different Mass Groups..........17ISOFIX Anchor Points..........................................19Top Tether Anchor Points..................................19Instrument Cluster.........................................78Instrument Lighting Dimmer.....................65Instrument Panel Overview - LHD............14Instrument Panel Overview - RHD...........15Interior Lamps.................................................70Front Interior Lamp..............................................70Rear Interior Lamp.................................................71
Interior Mirror....................................................75Auto-Dimming Mirror..........................................75Introduction.........................................................7
J
Jump Starting the Vehicle........................225To Connect the Booster Cables....................225To Start the Engine...........................................226
K
Keyless Entry...................................................48Disabled Passive Keys........................................50General Information...........................................48Locking and Unlocking the Doors with theKey Blade...........................................................50Locking Your Vehicle...........................................49Passive Key.............................................................49Unlocking Your Vehicle......................................49Keyless Starting............................................138Starting Your Vehicle.........................................139Switching the Ignition On................................139Keys and Remote Controls.........................32
L
Lane Keeping System..................................191Lane Keeping Aid................................................193Lane Keeping Alert..............................................191Lighting Control..............................................63Headlamp Flasher...............................................64High Beams............................................................63Lighting..............................................................63General Information............................................63Load CarriersSee: Roof Racks and Load Carriers.............210Load Carrying................................................207General Information..........................................207Load Retaining Fixtures...............................211Installing the Load Bracket..............................211Installing the Load Retaining Fixtures..........211
436Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingIndex

Downloaded from www.Manualslib.com manuals search engine Locking and Unlocking.................................44Locking and Unlocking the Doors FromInside....................................................................45Locking and Unlocking the DoorsIndividually with the Key Blade..................45Locking and Unlocking the Doors with theKey Blade............................................................45Power Door Locks................................................44Remote Control....................................................44Locks...................................................................44Luggage Anchor Points.............................2074-door and 5-door............................................207Hybrid....................................................................208Wagon....................................................................207Luggage Covers............................................209Stowing the luggage cover - Estate withoutfull size spare wheel.....................................210Lug NutsSee: Changing a Road Wheel.......................268Lug Nuts..........................................................276
M
Maintenance..................................................237General Information..........................................237Manual Climate Control..............................112Manual Liftgate..............................................46Closing the Liftgate.............................................46Opening the Liftgate...........................................46Manual Seats.................................................128Manual Transmission..................................155Selecting Reverse Gear....................................155Media Hub......................................................304Memory Function...........................................131Easy Entry and Exit Function..........................132Linking a PreSet Position to Your RemoteControl or Intelligent Access Key.............132Saving a PreSet Position..................................132Message CenterSee: Information Displays.................................86MirrorsSee: Heated Windows and Mirrors................121See: Windows and Mirrors.................................72Mobile CommunicationsEquipment......................................................10
Moonroof...........................................................76Bounce-Back..........................................................77Opening and Closing the Moonroof..............76Venting the Moonroof.........................................77MyKey Troubleshooting...............................42MyKey™.............................................................38Principle of Operation........................................38
N
Navigation......................................................390Destination Mode..............................................390Map Mode............................................................396Michelin Travel Guide.......................................392Navigation Map Updates...............................399Navigation Voice Commands.......................399Point of Interest (POI) Categories...............392Quick-touch Buttons.......................................398Setting Your Navigation Preferences.........393
O
Oil CheckSee: Engine Oil Check......................................246Opening and Closing the Hood...............237Closing the Hood...............................................238Opening the Hood..............................................237Overhead Console........................................137
P
Parking Aids....................................................167Principle of Operation.......................................167Passenger Airbag...........................................28.....................................................................................28Switching the Passenger Airbag Off.............28Switching the Passenger Airbag On.............29Passive Anti-Theft System..........................51Arming the Engine Immobilizer........................51Coded Keys..............................................................51Disarming the Engine Immobilizer..................51Principle of Operation..........................................51PATSSee: Passive Anti-Theft System......................51
437Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingIndex

Downloaded from www.Manualslib.com manuals search engine Phone...............................................................375Making Calls.........................................................378Pairing Subsequent Cell Phones..................377Pairing Your Cell Phone for the FirstTime...................................................................376Phone Menu Options.......................................378Phone Settings....................................................381Phone Voice Commands................................382Receiving Calls....................................................378Text Messaging...................................................379Post-Crash Alert System..........................226Power Door LocksSee: Locking and Unlocking.............................44Power Liftgate.................................................46Closing the Liftgate.............................................48Programming the Liftgate................................48Power Seats - Vehicles With:Multi-Contour Seats.................................129Multi-Contour Front Seats With ActiveMotion ...............................................................130Power Lumbar.....................................................130Power Seats - Vehicles Without:Multi-Contour Seats.................................128Power Lumbar.....................................................129Power Windows..............................................72Accessory Delay....................................................72Bounce-Back..........................................................72One-Touch Down.................................................72One-Touch Up.......................................................72Window Lock..........................................................72
R
Rear Exterior Overview..................................12Rear Fog Lamps..............................................67Rear Parking Aid............................................167Rear Sensing System.........................................167Rear Seat Armrest........................................134Rear Under Floor Storage........................208Rear View Camera........................................177Using the Rear View Camera System.........178Rear View CameraSee: Rear View Camera.....................................177Rear Window Wiper and Washers...........62Rear Window Washer.........................................62Rear Window Wiper............................................62Reduced Engine Performance.................221Refueling..........................................................152
Remote Control...............................................32Changing the Remote Control Battery........34Integrated Keyhead Transmitters ..................32Intelligent Access Key.........................................32Remote Start ........................................................35Using the Key Blade.............................................33Removing a Headlamp.............................250Repairing Minor Paint Damage..............258Replacement PartsRecommendation........................................10Collision Repairs....................................................10Scheduled Maintenance and MechanicalRepairs.................................................................10Warranty on Replacement Parts....................10Replacing a Lost Key or RemoteControl.............................................................37Roadside Emergencies..............................224Roof Racks and Load Carriers.................210Running-InSee: Breaking-In..................................................221Running Out of Fuel....................................150Adding Fuel From a Portable FuelContainer...........................................................151Filling a Portable Fuel Container...................151
S
Safety Belt Height Adjustment.................26Safety Belt Minder.........................................26Turning the Safety Belt Minder Off................26Safety Belts......................................................25Safety Precautions......................................148Seats.................................................................126Security...............................................................51Settings...........................................................352Clock.......................................................................353Display...................................................................353Settings..................................................................357Sound.....................................................................354Vehicle...................................................................355Side Airbags.....................................................29Side Curtain Airbags.....................................29Side Sensing System...................................170Distance Indication..............................................171Sitting in the Correct Position..................126Snow ChainsSee: Using Snow Chains.................................264
438Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingIndex