Troubleshooting tips
ActionCauseRadio display
No action required. The
process may take up to
three minutes.Update of channel
programming in progress.Updating.
Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues.Your satellite service is no
longer available.Call SIRIUS
1-888-539-7474.
Use the channel guide to
turn off the Lock or Skip
function on that station.All the channels in the
selected category are either
skipped or locked.None found. Check Channel
Guide.
No action required.SIRIUS has updated the
channels available for your
vehicle.Subscription Updated.
SIRIUS Satellite Radio Voice
Commands E142599
If you are listening to SIRIUS
satellite radio, press the voice
button on the steering wheel
controls. When prompted, say any of the
following commands.
If you are not listening to SIRIUS satellite
radio, press the voice button and, after the
tone, say "SIRIUS", then any of the
following commands.
"SIRIUS"
"
"Preset <#>"
"SAT"
"SAT preset <#>"
"SAT 1"
"SAT 1 Preset <#>"
"SAT 2" "SIRIUS"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Sirius off"
"Sirius on"
"Sports game" *
"Tune" **
"Help" *
If you have said "Sports game", see the
following "Sports game" chart. **
If you have said "Tune", see the following
"Tune" chart.
384MyFord Touch™ (If Equipped)
"SPORTS GAME"
"Tune to the
"Tune to the
"Tune to the
game"
"Tune to the
"Help" "TUNE"
"
"Preset <#>"
"SAT"
"SAT 1"
"SAT 1 preset <#>"
"SAT 2"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Help"
CD E142611
Press the lower left corner of the
touchscreen, and then select the
CD tab.
You can also advance and reverse the
current track or current folder, if applicable.
Repeat
Touch this button to repeat the currently
playing track, all tracks on the disc or turn
the feature off if already on. Shuffle
Touch this button to play the tracks or
entire albums in random order, or turn the
feature off if already on.
Scan
Touch this button to hear a brief sampling
of all available tracks.
More Info
Touch this button to see disc information.
Options
Sound Settings
Touch this button to adjust settings for:
•Bass
• Midrange
• Treble
• Balance and Fade
• DSP (Digital Signal processing)
• Occupancy Mode
• Speed Compensated Volume.
Note: Your vehicle may not have all these
sound settings.
Compression
Touch this button to turn the compression
feature on and off.
Browse
Touch this button to look through all
available CD tracks.
CD Voice Commands E142599
If you are listening to a CD, press
the voice button on the steering
wheel controls. When prompted,
say any of the following commands.
If you are not listening to a CD, press the
voice button and, after the tone, say "CD",
then any of the following commands.
385MyFord Touch™ (If Equipped)
My GO Time summary displays the next GO Time and cabin temperature
setting.A
Estimated charge time limits displays the estimated minimum and maximum
times to fully charge the high-voltage battery and the battery’s present state
of charge as a percentage of total capacity.B
Charge profile and mode displays the charging profile and charging mode for
the vehicle's present location.C
Charging status and actual times displays charging status with the charging
start time, end time, and duration.D
My GO Time Summary
GO Time
This is the time and date of your next set
drive time. Your vehicle automatically
schedules charging and cabin conditioning
to finish by this time.
Temperature
This is the chosen cabin conditioning
setting for this GO Time.
Skip
This cancels the cabin conditioning for the
present GO Time. Once you touch Skip, the
GO Time and Temperature grey out, and
the LED illuminates on the Skip button.
Touch the button again to turn on the
cabin conditioning. This feature allows you
to ignore the present GO Time without
having to delete it or having to turn off the
entire schedule (see GO Time Schedule
later in this section). After the present GO
Time passes, the Skip feature resets.
Edit
This accesses your GO Time Schedule (see
GO Time Schedule later in this section). The system also alerts you to any conflicts
by highlighting areas of the screen in
yellow. If your battery cannot have a full
charge by the scheduled drive time, the
system highlights your next GO Time and
Charge Complete time and a message
Charge at GO Time: under 100%
appears. This is normal; the vehicle is
informing you of the conflicting situation.
This notification only displays when the
gearshift selector lever is in position P .
Note: Charging occurs as soon as you plug
the vehicle in. The system limits cabin
conditioning to 15 minutes before your GO
Time.
To eliminate the conflict notification
immediately or to prevent a conflict in the
future, try the following:
• Change the present GO Time to occur
later.
• Plug the vehicle into a 240V charging
station instead of the 120V
convenience cord. Higher power
charging yields shorter charge times.
• Plug the vehicle in sooner.
Estimated Charge Time Limits
Battery
This shows you the battery's current
charge displayed as a percentage. A
reading of 100% means the battery has a
full charge. A reading of 0% indicates the
battery has no plug-in energy left.
399MyFord Touch™ (If Equipped)
When ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED appears in the
information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles
(800 kilometers) of the ENGINE OIL
CHANGE DUE or OIL CHANGE
REQUIRED message appearing. Make
sure you reset the oil monitoring system
after each oil change. See Engine Oil
Check (page 244).
If your information display resets
prematurely, becomes inoperative or the
vehicle battery becomes discharged or
disconnected, the oil monitoring system
resets to 100% oil life. You should change
your engine oil one year or 10000 miles
(16000 kilometers) from the previous oil
change. Never exceed one year or 10000
miles (16000 kilometers) between oil
change intervals.
Fusion Energi Plug-in Hybrid
Your vehicle is equipped with the
Intelligent Oil-Life Monitor system, which
displays a message in the information
display at the proper oil change interval.
This interval may be up to two years or
20000 miles (32000 kilometers).
When ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED appears in the
information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles
(800 kilometers) of the ENGINE OIL
CHANGE DUE or OIL CHANGE
REQUIRED message appearing. Make
sure you reset the Intelligent Oil-Life
Monitor after each oil change. See Engine
Oil Check (page 244). If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or 5000 miles (8000
kilometers) from your last oil change.
Never exceed two years or 20000 miles
(32000 kilometers) between oil change
intervals.
All Vehicles
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle.
Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle’s normal maintenance. Please
consult your warranty information.
445Scheduled Maintenance
Normal Maintenance Intervals Fusion Full Hybrid Normal scheduled maintenance 1, 2
Change engine oil and filter. 3
Every 12 months or 10000
miles (16000 km). The oil
monitoring system displays
a message in the informa-
tion display. Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealer
for requirements.
Inspect brake pads, shoes, rotors, drums, brake linings,
hoses and parking brake.
Inspect engine cooling system and motor/electronics
cooling system strength and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-
rod ends.
Inspect wheels and related components for abnormal
noise, wear, looseness or drag.1
Do not exceed one year or 10000 miles (16000 kilometers) between service intervals. 2
Perform multi-point inspection (recommended). 3
Reset the oil monitoring system after engine oil and filter changes. See Engine Oil
Check (page 244).
Other maintenance items *
Replace cabin air filter.Every 20000 miles (32000
km)
Replace engine air filter.Every 30000 miles (48000
km)
Change engine coolant and motor/electronics coolant. **
At 100000 miles (160000
km)
449Scheduled Maintenance
Other maintenance items *
Replace spark plugs.Every 100000 miles
(160000 km)
Change automatic transmission fluid.Every 150000 miles
(240000 km) *
Perform these maintenance items within 3000 miles (4800 kilometers) of the last
engine oil and filter change. Do not exceed the designated distance for the interval. **
Initial replacement at six years or 100000 miles (160000 kilometers), then every three
years or 50000 miles (80000 kilometers).
Fusion Energi Plug-in Hybrid At every oil change interval as indicated by the information display. 1, 2
Change engine oil and filter. 3
Inspect automatic transmission fluid level. Consult dealer for requirements.
Inspect brake pads, shoes, rotors, drums, brake linings, hoses and parking brake.
Inspect engine cooling system and motor/electronics cooling system strength and
hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag. 1
Do not exceed two years or 20000 miles (32000 kilometers) between service intervals. 2
Perform multi-point inspection (recommended). 3
Reset the Intelligent Oil-Life Monitor system after engine oil and filter changes. See
Engine Oil Check (page 244).
450Scheduled Maintenance
Other maintenance items 1
Rotate tires, inspect tire wear and measure tread depth.
Every 10000 miles (16000
km) Inspect engine oil filter for corrosion. 2
Perform multi-point inspection (recommended).
Replace cabin air filter.Every 20000 miles (32000
km)
Replace engine air filter.Every 30000 miles (48000
km)
Change engine coolant and motor/electronics coolant. 3
At 100000 miles (160000
km)
Replace spark plugs.Every 100000 miles
(160000 km)
Change automatic transmission fluid.Every 150000 miles
(240000 km) 1
Perform these maintenance items within 3000 miles (4800 kilometers) of the last
engine oil and filter change. Do not exceed the designated distance for the interval. 2
Inspect the engine oil filter for corrosion every one year or 10000 miles (16000
kilometers). If corrosion is present, change the filter then top-off the engine oil, if required.
Do not reset the Intelligent Oil-Life Monitor. 3
Initial replacement at six years or 100000 miles (160000 kilometers), then every three
years or 50000 miles (80000 kilometers).
SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician.
451Scheduled Maintenance
Perform the services shown in the
following tables when specified or within
3000 miles (4800 kilometers) of the OIL
CHANGE REQUIRED message appearing
in the information display.
• Example 1 : The OIL CHANGE
REQUIRED message comes on at
28751 miles (46270 kilometers).
Perform the 30000-mile (48000
kilometer) automatic transmission
fluid replacement. • Example 2 : The OIL CHANGE
REQUIRED message has not come
on, but the odometer reads 30000
miles (48000 kilometers) (for
example, the Intelligent Oil-Life
Monitor was reset at 25000 miles
[40000 kilometers]). Perform the
engine air filter replacement.
Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
Fusion full hybrid: Change engine oil and filter every 12
months or 10000 miles (16000 km). The oil monitoring
system displays a message in the information display.
Perform services listed in the Normal Scheduled Mainten-
ance chart.As required
Fusion Energi plug-in hybrid: Change engine oil and
filter as indicated by information display and perform
services listed in the Normal Scheduled Maintenance
chart. *
Replace cabin air filter.Inspect frequently, service
as required
Replace engine air filter.
Replace spark plugs.Every 60000 miles (96000
km) *
Fusion Energi Plug-in Hybrid only: Reset the Intelligent Oil-Life Monitor after engine
oil and filter changes. See Engine Oil Check (page 244).
Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Replace cabin air filter.Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.Every 5000 miles (8000
km)
Rotate tires, inspect tires for wear and measure tread
depth.
452Scheduled Maintenance