Page 387 of 473

Troubleshooting tips
ActionCauseRadio display
No action required. The
process may take up to
three minutes.Update of channel
programming in progress.Updating.
Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues.Your satellite service is no
longer available.Call SIRIUS
1-888-539-7474.
Use the channel guide to
turn off the Lock or Skip
function on that station.All the channels in the
selected category are either
skipped or locked.None found. Check Channel
Guide.
No action required.SIRIUS has updated the
channels available for your
vehicle.Subscription Updated.
SIRIUS Satellite Radio Voice
Commands E142599
If you are listening to SIRIUS
satellite radio, press the voice
button on the steering wheel
controls. When prompted, say any of the
following commands.
If you are not listening to SIRIUS satellite
radio, press the voice button and, after the
tone, say "SIRIUS", then any of the
following commands.
"SIRIUS"
""
"Preset <#>"
"SAT"
"SAT preset <#>"
"SAT 1"
"SAT 1 Preset <#>"
"SAT 2" "SIRIUS"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Sirius off"
"Sirius on"
"Sports game" *
"Tune" **
"Help" *
If you have said "Sports game", see the
following "Sports game" chart. **
If you have said "Tune", see the following
"Tune" chart.
384MyFord Touch™ (If Equipped)
Page 394 of 473

3. Press the lower left corner on the
touchscreen. Select either a tuned FM
station or a CD (if there is a CD already
loaded into the system).
4. Adjust the volume as desired.
5. Turn the portable music player on and
adjust the volume to ½ the maximum.
6. Press the lower left corner on the
touchscreen. Select the A/V In tab.
(You should hear audio from your
portable music player although it may
be low.)
7. Adjust the sound on your portable
music player until it reaches the level
of the FM station or CD by switching
back and forth between the controls.
In order to playback video from your iPod
or iPhone, you must have a special
combination USB/RCA composite video
cable (which you can buy from Apple).
When you connect the cable to your iPod
or iPhone, plug the other end into both the
RCA jacks and the USB port. Troubleshooting
• Do not connect the audio input jack to
a line level output. The jack only works
correctly with devices that have a
headphone output with a volume
control.
• Do not set the portable music player's
volume level higher than is necessary
to match the volume of the CD or FM
radio as this causes distortion and
reduces sound quality.
• If the music sounds distorted at lower
listening levels, turn the portable music
player volume down. If the problem
persists, replace or recharge the
batteries in the portable media player.
• Control the portable media player in
the same manner when used with
headphones, as the auxiliary input jack
does not provide control (such as Play
or Pause) over the attached portable
media player.
PHONE
A
B
C
D
E
F E161968
391MyFord Touch™ (If Equipped)
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Note: Select SYNC , and a six-digit PIN
appears on your device.
3. If prompted to enter a PIN on your
device, it does not support Secure
Simple Pairing. To pair, enter the PIN
displayed on the touchscreen. Skip the
next step.
4. When prompted on your phone’s
display, confirm that the PIN provided
by SYNC matches the PIN displayed
on your cellular phone.
5. The display indicates when the pairing
is successful.
SYNC may prompt you with more phone
options. For more information on your
phone's capability, see your phone's
manual and visit the website.
Pairing Subsequent Phones Note: Put the transmission in position P .
Turn on your vehicle ignition and the radio.
1. Press the Phone corner of the
touchscreen > Settings > BT Devices
> Add Device .
2. Make sure that Bluetooth is set to On
and that your cellular phone is in the
proper mode. See your phone’s manual
if necessary.
Note: Select SYNC , and a six-digit PIN
appears on your device.
3. If prompted to enter a PIN on your
device, it does not support Secure
Simple Pairing. To pair, enter the PIN
displayed on the touchscreen. Skip the
next step.
4. When prompted on your phone’s
display, confirm that the PIN provided
by SYNC matches the PIN displayed
on your cellular phone.
5. The display indicates when the pairing
is successful. SYNC may prompt you with more phone
options. For more information on your
phone's capability, see your phone's
manual and visit the website.
Making Calls E142599
Press the voice button on your
steering wheel controls. When
prompted, say, "Call "
or say "Dial", then the desired number. E142632
To end the call or exit phone
mode, press this phone button.
Receiving Calls During an incoming call, an audible tone
sounds. Call information appears in the
display if it is available.
Accept the call by pressing
Accept on the touchscreen or
by pressing this phone button on
your steering wheel controls. E142632
Reject the call by pressing
Reject on the touchscreen or by
pressing this phone button on
your steering wheel controls.
Ignore the call by doing nothing. SYNC logs
it as a missed call.
Phone Menu Options Press the top left corner on your
touchscreen to select from the following
options:
Phone
Touch this button to access the on-screen
numerical pad to enter a number and place
a call. During an active call, you can also
choose to:
• Mute the call
• Put the call on hold
• Turn on the privacy feature
393MyFord Touch™ (If Equipped)