2014 FORD FUSION HYBRID display

You can:When you select:
2. Access the desired contact through SYNC or use voice
commands to place the second call. Once actively in the
second call, press MENU .
3. Scroll to Join Calls, and press OK . Press OK again when
Join Calls? appears.
Access your phonebook contacts.Phonebook
1. Press OK to select, and then scroll through your phone-
book contacts.
2. Press OK again when the desired selection appears in
the display.
3. Press the phone button.
Access your call history log.Call History
1. Press OK to select, then scroll through your call history
options (incoming, outgoing or missed).
2. Press OK when the desired selection appears in the
display.
3. Press the phone button to call the selection.
Exit the current menu.Return
Accessing Features through the
Phone Menu SYNC's phone menu allows you to redial
a number, access your call history and
phonebook and sends text messages as
well as access phone and system settings.
You can also access advanced features,
such as 911 Assist, Vehicle Health Report
and SYNC Services. 1. Press the phone button to enter the
phone menu.
2. Scroll to cycle through:
You can:When you select:
Redial the last number called (if available). Press OK to
select, and then press OK again to confirm.Phone Redial
Access any previously dialed, received or missed calls after
you connect your Bluetooth-enabled phone to SYNC.Call History 1
1. Press OK to select.
2. Scroll to select from Call History Incoming, Call History
Outgoing or Call History Missed. Press OK to make your
selection.
3. Press OK or the phone button to call the desired selec-
tion.
327SYNC™

Text Messaging Note: This is a phone-dependent feature.
SYNC allows you to receive, send,
download and delete text messages. The
system can also read incoming text
messages to you so that you do not have
to take your eyes off the road.
Receiving a Text Message
Note: This is a phone-dependent feature.
Your phone must support downloading text
messages using Bluetooth to receive
incoming text messages.
When a new message arrives, an audible
tone sounds and the display indicates you
have a new message. You have these
options:
• Press the voice button, wait for the
prompt and say "Read message" to
have SYNC read the message to you.
• Press OK to receive and open the text
message or do nothing and the
message goes into your text message
inbox. Press OK again and SYNC reads
your message aloud as you are not able
to view the message. You can then also
choose to reply or forward the
message.
• Press OK and scroll to choose
between:
• Reply to Text Message : Press OK
to access and then scroll through
the list of pre-defined messages to
send.
• Forward Text Message : Press OK
to forward the message to anyone
in your Phonebook or Call History.
You can also choose Enter Number. Sending, Downloading and Deleting
Your Text Messages
Note: Forwarding a text message is a
speed-dependent feature and is only
available done when your vehicle is traveling
at 3 mph (5 km/h) or less.
Note: You can only have one recipient per
text message.
Text messaging is a phone-dependent
feature. If your phone is compatible, SYNC
allows you to receive, send, download and
delete text messages.
1. Press the phone button.
2. Scroll to Text Message, and then press
OK .
Scroll to select from the following options:
• Send Text Message? allows you to
send a new text message based on a
pre-defined set of 15 messages.
• Download Unread Msgs allows you
to download your unread messages
(only) to SYNC. To download the
messages, press OK to select. The
display indicates that it is downloading
your messages. When it is complete,
SYNC takes you to your inbox.
• Delete All Messages? allows you to
delete current text messages from
SYNC (not your phone). To delete the
messages, press OK to select. The
display indicates when it is finished
deleting all your text messages. SYNC
returns you to the text message menu.
• Return exits the current menu when
you press OK .
If you select Send Text Message? :
1. Press OK to select. If the system
detects your phone does not support
this feature, Unsupported appears in
the display and SYNC returns to the
main menu.
2. Scroll to cycle through the message
options in the following chart.
329SYNC™

3. Press OK when the desired selection
is in the display.
4. Enter the name of the recipient. Scroll
to cycle through Phonebook or Call
History entries. You can also select
Enter Number to say the desired
number. 5. Press OK to enter the desired menu
and scroll to select the specific
contact.
6. Press OK when the contact appears
and press OK again to confirm when
the system asks if you would like to
send the message. The system sends
each text message with the following
signature: "This message was sent
from my ".Pre-defined text message options
Can't talk right now
Call me
Call U later
Be there in 10 minutes
Be there in 20 minutes
Ye s
No
Why?
Thanks
Where R you?
I need more directions
I love you
Too funny
Can't wait to see you
I'm stuck in traffic
Accessing Your Phone Settings
These are phone-dependent features. Your
phone settings allow you to access and
adjust features such as your ring tone, text
message notification, modify your
phonebook and set up automatic
download. 1. Press the phone button.
2. Scroll to Phone Settings, and then
press OK .
3. Scroll to select from the following
options:
330SYNC™

You can:If you select:
Press OK and scroll to toggle between On and Off. Make
a selection, and then press OK .
Setting Bluetooth to off disconnects all Bluetooth devices
and turns off all Bluetooth features.
Delete a paired phone.Delete Device
Press OK and scroll to select the device. Press OK to
confirm.
Delete all previously paired phones (and all information
originally saved with those phones).Delete All Devices
Press OK to select.
Exit the current menu.Return *
This is a speed-dependent feature. **
You can only connect one device at a time. When another phone is connected, the
previous one is disconnected.
Advanced
The Advanced menu allows you to access
and set prompts, languages, defaults,
perform a master reset, install an
application and view system information. 1. Press the phone button to enter the
phone menu
2. Scroll to System Settings. Press OK .
3. Scroll to Advanced. Press OK .
4. Scroll to select from the following
options: You can:If you select:
Get help from SYNC by using questions, helpful hints or
asking you for a specific action. To turn these prompts on
or off:Prompts
1. Press OK to select and scroll to select between On and
Off.
2. Press OK when the desired selection appears in the
display. SYNC takes you back to the Advanced menu.
Choose between English, Français and Español. Once
selected, all of the radio displays and prompts are in the
selected language.Languages
1. Press OK to select and then scroll through the languages.
333SYNC™

You can:If you select:
2. Press OK when the desired selection appears in the
display. If you change the language setting, the display
indicates that the system is updating. When complete,
SYNC takes you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information (phonebook, call
history, text messages and paired devices).Factory Defaults
1. Press OK to select and then press OK again when
Restore Defaults? appears in the display.
2. Press OK to confirm.
Completely erase all information stored on SYNC
(phonebook, call history, text messages and paired
devices) and return to the factory default settings.Master Reset
Press OK to select. The display indicates when complete
and SYNC takes you back to the Advanced menu.
Install applications you have downloaded.Install Application?
Press OK and scroll to select. Press OK to confirm.
Delete all previously paired phones (and all information
originally saved with those phones).Delete All Devices
Press OK to select.
Access the Auto Version number as well as the FDN
number.System Info
Press OK to select.
This is a Bluetooth component, which can further help
your phone with the exchange of text messages.MAP Profile
Exit the current menu.Return
334SYNC™

SYNC™ APPLICATIONS AND
SERVICES (IF EQUIPPED)
In order for the following features to work,
your cellular phone must be compatible
with SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
• SYNC Services *
: Provides access to
traffic, directions and information such
as travel, horoscopes, stock prices and
more.
• 911 Assist: Can alert 911 in the event of
an emergency.
• Vehicle Health Report *
: Provides a
diagnostic and maintenance report
card of your vehicle. *
This is an optional feature and available
in the United States only.
911 Assist WARNINGS
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. WARNINGS
Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged
in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly.
Note: The SYNC 911 Assist feature must be
set on before the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 35). Important information about
airbag deployment is in this chapter.
See Roadside Emergencies (page 224).
Important information about the fuel pump
shut-off is in this chapter.
335SYNC™

Setting 911 Assist On
1. Press the phone button to enter the
phone menu.
2. Scroll to select 911 Assist.
3. Press OK to confirm and enter the 911
Assist menu.
4. Scroll to select between On and Off.
5. Press OK when the desired option
appears in the radio display. Set On or
Set Off appears in the display as
confirmation.
Off selections include:
• Off with reminder: Provides a display
and voice reminder at phone
connection at vehicle start.
• Off without reminder: Provides a
display reminder only without a voice
reminder at phone connection.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
336SYNC™

Note: The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features provided are only an aid.
Make your driving decisions based on your
observations of local conditions and existing
traffic regulations. Do not follow the route
suggestions if doing so would result in an
unsafe or illegal maneuver, place you in an
unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps
used by this system may be inaccurate
because of errors, changes in roads, traffic
conditions or driving conditions.
Note: When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect your vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request,
for continuous improvement, the service
may collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect your
vehicle travel information or other
information identified in the Terms and
Conditions, do not subscribe or use the
service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology and
comprehensive map and traffic data, to
give you personalized traffic reports,
precise turn-by-turn directions, business
search, news, sports, weather and more.
For a complete list of services, or to learn
more, please visit www.SYNCMyRide.com.
Connecting to SYNC Services Using
Voice Commands
1. Press the voice button. 2. When prompted, say "Services". This
initiates an outgoing call to SYNC
Services using your paired and
connected Bluetooth-enabled cellular
phone.
3. Once you connect to the service, follow
the voice prompts to request the
desired service, such as Traffic or
Directions. You can also say, "What are
my choices?" to receive a list of
available services from which to
choose.
4. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Connecting to SYNC Services Using
the Phone Menu
1. Press the phone button to enter the
phone menu.
2. Scroll to Services.
3. Press OK to confirm and enter the
Services menu. The display indicates
the system is connecting.
4. Press OK . SYNC initiates the call to the
Services portal.
5. Once you connect to the service, follow
the voice prompts to request the
desired service, such as Traffic or
Directions. You can also say, "What are
my choices?" to receive a list of
available services from which to
choose.
6. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services,
say "Directions" or "Business search".
To find the closest business or type of
business to your current location, just
say "Business search" and then
"Search near me". If you need further
assistance in finding a location you can
say "Operator" at any time within a
339SYNC™