Troubleshooting tips
ActionCauseRadio display
No action required. The
process may take up to
three minutes.Update of channel
programming in progress.Updating.
Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues.Your satellite service is no
longer available.Call SIRIUS
1-888-539-7474.
Use the channel guide to
turn off the Lock or Skip
function on that station.All the channels in the
selected category are either
skipped or locked.None found. Check Channel
Guide.
No action required.SIRIUS has updated the
channels available for your
vehicle.Subscription Updated.
SIRIUS Satellite Radio Voice
Commands E142599
If you are listening to SIRIUS
satellite radio, press the voice
button on the steering wheel
controls. When prompted, say any of the
following commands.
If you are not listening to SIRIUS satellite
radio, press the voice button and, after the
tone, say "SIRIUS", then any of the
following commands.
"SIRIUS"
"
"Preset <#>"
"SAT"
"SAT preset <#>"
"SAT 1"
"SAT 1 Preset <#>"
"SAT 2" "SIRIUS"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Sirius off"
"Sirius on"
"Sports game" *
"Tune" **
"Help" *
If you have said "Sports game", see the
following "Sports game" chart. **
If you have said "Tune", see the following
"Tune" chart.
384MyFord Touch™ (If Equipped)
"SPORTS GAME"
"Tune to the
"Tune to the
"Tune to the
game"
"Tune to the
"Help" "TUNE"
"
"Preset <#>"
"SAT"
"SAT 1"
"SAT 1 preset <#>"
"SAT 2"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Help"
CD E142611
Press the lower left corner of the
touchscreen, and then select the
CD tab.
You can also advance and reverse the
current track or current folder, if applicable.
Repeat
Touch this button to repeat the currently
playing track, all tracks on the disc or turn
the feature off if already on. Shuffle
Touch this button to play the tracks or
entire albums in random order, or turn the
feature off if already on.
Scan
Touch this button to hear a brief sampling
of all available tracks.
More Info
Touch this button to see disc information.
Options
Sound Settings
Touch this button to adjust settings for:
•Bass
• Midrange
• Treble
• Balance and Fade
• DSP (Digital Signal processing)
• Occupancy Mode
• Speed Compensated Volume.
Note: Your vehicle may not have all these
sound settings.
Compression
Touch this button to turn the compression
feature on and off.
Browse
Touch this button to look through all
available CD tracks.
CD Voice Commands E142599
If you are listening to a CD, press
the voice button on the steering
wheel controls. When prompted,
say any of the following commands.
If you are not listening to a CD, press the
voice button and, after the tone, say "CD",
then any of the following commands.
385MyFord Touch™ (If Equipped)
SD Card and USB Voice Commands E142599
If you are listening to a USB
device or an SD card, press the
voice button on the steering
wheel controls. When prompted, say any
of the following commands.
If you are not listening to a USB device or
an SD card, press the voice button and,
after the tone, say "USB" or "SD card",
then any of the following commands. "USB" or "SD CARD"
"Browse" *
"Next"
"Pause"
"Play"
"Play album
"Play all"
"Play artist
"Play audiobook
"Play author
"Play composer
"Play folder
"Play genre
"Play movie
"Play music video
"Play playlist
"Play podcast
"Play podcast episode
"Play similar music"
"Play song
"Play TV show
"Play TV show episode
"Play video
"Play video podcast
"Play video podcast episode
"Play video playlist
"Previous"
"Repeat all"
"Repeat off"
"Repeat one"
"Shuffle"
"Shuffle album"
"Shuffle off"
"What's this?"
"Help" *
If you have said you would like to browse
your USB or SD card, the system prompts
you to specify what you would like to
browse. When prompted, see the following
"Browse" chart. **
These commands are only available in
USB mode and are device-dependent.
"BROWSE"
"Album
"All albums"
"All artists"
"All audiobooks"
388MyFord Touch™ (If Equipped)
Bluetooth Audio Voice Commands E142599
If you are listening to a Bluetooth
audio device, press the voice
button on the steering wheel
control. When prompted, say "Next song",
"Pause", "Play" or "Previous song".
If you are not listening to a Bluetooth audio
device, press the voice button and, after
the tone, say "Next song", "Pause", "Play"
or "Previous song".
A/V Inputs WARNINGS
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any handheld device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
For safety reasons, do not connect
or adjust the settings on your
portable music player while your
vehicle is moving.
Store the portable music player in a
secure location, such as the center
console or the glove box, when your
vehicle is moving. Hard objects may
become projectiles in a crash or sudden
stop, which may increase the risk of serious
injury. The audio extension cable must be
long enough to allow the portable music
player to be safely stored while your
vehicle is moving. E142622
Your A/V inputs allow you to connect an
auxiliary audio/video source (such as a
gaming systems or a personal camcorder)
by connecting RCA cords (not included)
to these input jacks. The jacks are yellow,
red and white and are located either
behind a small access door on the
instrument panel or in your center console.
You can also use the A/V inputs as an
auxiliary input jack to play music from your
portable music player over your vehicle's
speakers. Plug in your 1/8 inch (3.5
millimeter) RCA adapter into the two left
A/V input jacks (red and white).
Press the lower left corner of the
touchscreen, and then select A/V In .
To use the auxiliary input jack feature,
make sure that your portable music player
is designed for use with headphones and
that it is fully charged. You also need an
audio extension cable with stereo male
1/8-inch (3.5 millimeter) connectors at one
end and a RCA jack at the other.
1. Switch off the vehicle, radio and
portable music player. Set the parking
brake and put the transmission in
position P .
2. Attach one end of the audio extension
cable to the headphone output of your
player and the other end into the
adapter in one of the two left A/V input
jacks (white or red) inside the center
console.
390MyFord Touch™ (If Equipped)
Note: Select SYNC , and a six-digit PIN
appears on your device.
3. If prompted to enter a PIN on your
device, it does not support Secure
Simple Pairing. To pair, enter the PIN
displayed on the touchscreen. Skip the
next step.
4. When prompted on your phone’s
display, confirm that the PIN provided
by SYNC matches the PIN displayed
on your cellular phone.
5. The display indicates when the pairing
is successful.
SYNC may prompt you with more phone
options. For more information on your
phone's capability, see your phone's
manual and visit the website.
Pairing Subsequent Phones Note: Put the transmission in position P .
Turn on your vehicle ignition and the radio.
1. Press the Phone corner of the
touchscreen > Settings > BT Devices
> Add Device .
2. Make sure that Bluetooth is set to On
and that your cellular phone is in the
proper mode. See your phone’s manual
if necessary.
Note: Select SYNC , and a six-digit PIN
appears on your device.
3. If prompted to enter a PIN on your
device, it does not support Secure
Simple Pairing. To pair, enter the PIN
displayed on the touchscreen. Skip the
next step.
4. When prompted on your phone’s
display, confirm that the PIN provided
by SYNC matches the PIN displayed
on your cellular phone.
5. The display indicates when the pairing
is successful. SYNC may prompt you with more phone
options. For more information on your
phone's capability, see your phone's
manual and visit the website.
Making Calls E142599
Press the voice button on your
steering wheel controls. When
prompted, say, "Call
or say "Dial", then the desired number. E142632
To end the call or exit phone
mode, press this phone button.
Receiving Calls During an incoming call, an audible tone
sounds. Call information appears in the
display if it is available.
Accept the call by pressing
Accept on the touchscreen or
by pressing this phone button on
your steering wheel controls. E142632
Reject the call by pressing
Reject on the touchscreen or by
pressing this phone button on
your steering wheel controls.
Ignore the call by doing nothing. SYNC logs
it as a missed call.
Phone Menu Options Press the top left corner on your
touchscreen to select from the following
options:
Phone
Touch this button to access the on-screen
numerical pad to enter a number and place
a call. During an active call, you can also
choose to:
• Mute the call
• Put the call on hold
• Turn on the privacy feature
393MyFord Touch™ (If Equipped)
Text Message Notification
Select a text message notification, if
supported by your phone. Choose from
possible system alert tones,
text-to-speech or silent.
Internet Data Connection
If your phone is compatible, use this screen
to adjust your internet data connection.
Select to make your connection profile
with the personal area network or to turn
off your connection. You can also choose
to adjust your settings or have the system
always connect, never connect when
roaming or query on connect. Press ? for
more information.
Manage Phonebook
Touch this button to access features such
as automatic phonebook download,
re-download your phonebook, add
contacts from your phone as well as delete
or upload your phonebook.
Roaming Warning
Touch this button to have the system alert
you when your phone is in roaming mode.
Phone Voice Commands E142599
Press the voice button on the
steering wheel controls. When
prompted, say any of the
following commands:
"PHONE"
"Call"
"Call
"Call
"Call
"Call
"Call
"Call voicemail"
"Dial"
"Do not disturb off"
"Do not disturb on"
"Forward text messages"
"Go to hands free" *
"Hold call off" *
"Hold on" *
"Join calls" *
"Listen to text message <#>"
"Listen to text messages"
"Messages" **
"Mute call" *
"Pair phone"
"Privacy on" *
"Read text message"
"Reply to text messages"
"Turn ringer off"
"Turn ringer on"
396MyFord Touch™ (If Equipped)
Power
A
HD
GE F
B C
I
K
M L JE161967
NMotor-to-wheel flow shows the direction of power flow between the wheels
and the electric motor.A
Electric Motor represents the hybrid electric motor. The higher the motor
power is, the larger the circle around this node. Any time the vehicle is ready to
be driven, the motor node illuminates.B
Battery-to-motor flow 1
shows the direction of power flow between the
high-voltage battery and the electric motor. Flow toward the motor indicates
the battery is providing power to accelerate the vehicle (discharging the battery).
Flow toward the battery indicates the electric motor is providing power to the
battery (charging the battery).C
Plug (Energi only) appears when you plug your vehicle into the wall. When
charging the high voltage battery from the wall, you can see flow from the plug
to the battery on the screen.D
Other 2
includes all power usage from the low voltage accessories such as the
climate control fan, headlights and heated seats. The higher the power usage
is from these accessories, the larger the circle around the node. This node
illuminates anytime the vehicle is on since there is always some low level power
in use.E
Climate 2,3
includes the power usage from the high-voltage climate control
components such as the electric A/C compressor and the electric heater (Energi
only). The higher the power usage is from these components, the larger the
circle around this node.F
404MyFord Touch™ (If Equipped)
High voltage battery power represents your high-voltage battery. A circle
illuminates around the node when the high-voltage battery is receiving power
from regenerative braking, engine charging or external charging (when you plug
it in). The higher the power going into the high-voltage battery, the larger the
circle around this node.G
Fuel represents the fuel tank in the vehicle.H
Fuel-to-engine flow shows flow from the fuel tank to the engine when the
engine is on and using fuel (there are some cases where the engine is on, but
not using any fuel). When the engine is on, but not using fuel, the engine node
is active, but the fuel flow path is off. An example of this is when your foot is
off the accelerator pedal and the vehicle is traveling at a high speed.I
Engine On due to provides you with the reason(s) the gasoline engine is on.
When the gasoline engine is off, this display does not appear. Engine On due
to reasons displayed by the system are in a chart following this list.J
Motor-to-engine flow shows the direction of power flow between the engine
and the electric motor. The direction indicates if the engine is providing power
to the high-voltage electrical system, or if the high-voltage electrical system is
providing power to control or start the engine.K
Engine power represents the gasoline engine. It illuminates only when the
gasoline engine is on. The higher the engine power is, the larger the circle around
this node.L
Engine-to-wheels flow shows the direction of the power flow between the
engine and the wheels.M
Drive power represents the power going to the wheels. The higher the wheel
power is, the larger the circle around this node. When the engine is off, drive
power is shown in blue. When the engine is on, drive power is shown in grey.N 1
The battery-to-motor flow includes
battery power the vehicle is using for
acceleration. It does not include energy the
vehicle is using for accessories (such as air
conditioning, headlights and radio). This
screen displays accessories and climate
usage separately. 2
Accessories indicates electrical power
demands from your vehicle’s accessory
systems. Accessories use power but do not
contribute to making the vehicle move. The
power flow displays power usage from the
climate control system and other
accessories separately. 3
The climate control system may
determine A/C is necessary even when you
turn it off. In this case, you may see some
climate power when the A/C is off.
405MyFord Touch™ (If Equipped)