
 4–5 Instrument Panel
 6 –7     Getting Started with  
Your SYNC S ystem
 8–10  SYNC with MyFord Touch
 11  Convenience
 12–13  Essential Information
 14  Function
 15  Comfort
Touch the  voice button  on the steering wheel and then say:
Basic Commands
• What can I say?
•  List of commands
•  Main menu
• Previous
• Next
•  Go back
• Exit
• Help
•  Vehicle health report
•  Pair my phone
Phone• Phone list of commands
  - Dial
  -  Call 
at home/at work
  - Call voicemail
  - Do not disturb 
  -  Listen to text messages 
(phone-dependent feature)
Entertainment •  Audio list of commands: 
You can also get  
detailed lists of  
commands for radio,  
USB, Bluetooth
® audio, 
SiriusXM and SD card
• Radio
  - 
  - FM <87.9-107.9>
  - FM preset <#>
• CD
  - Play track <1-512>
  - Shuffle 
• USB
  - Play song 
  - Play album 
• SiriusXM
  - 
  - Preset <#>
SYNC Services*Must say “Services” first and then
• What can I say?
• Traffic
• Directions
•  Business search
• Operator   
(for direction or business search)
• Favorites
•  News, sports, weather horoscopes, 
stock quotes, movies or travel
• Help
Climate**•  Climate control list  
of commands
  - Climate 
  - Climate my temperature
  - Climate temperature
Navigation** 
•  Navigation list of commands 
  -  Destination street address    
  - Destination home
  - Navigation voice 
  -  Navigation voice volume  
  - Repeat instruction
  -  Show 
heading-up/3D>
•  Travel Link list of commands
  - Traffic
  - Weather
  - Movie listings
  - Fuel prices
  -  Sports 
COMMONLY USED SYNC® VOICE COMMANDS
*If equipped 
**Available only with MyFord Touch
Some features may not be  
available in Canada. Refer to your 
Owner’s Manual, visit the website  
or call the toll-free number for  
more information. 
For U.S. customers:  
Visit SyncMyRide.com or call  
1-800-392-3673 (select Option  
1 or 2 for language, then Option 3). 
For Canadian customers:  
Visit SyncMyRide.ca or call  
1-800-565-3673 (select Option  
1 or 2 for language, then Option 3).
fordowner.com ford.ca   
(U.S.)  (Canada)
Learn More About Your 
New Vehicle
Scan the country-appropriate QR code with 
your smartphone (make sure you have a 
scanner app installed) and you can access 
even more information about your vehicle.  

Pairing Your Phone with SYNC
In order to use many of the features of SYNC, such as making a phone call, receiving a  
text or using SYNC Services, you must first connect or pair your phone with SYNC.
To Pair Your Phone for the First Time 
 1.    Make sure that your vehicle is in park (P) or neutral (N) with the parking brake applied 
(with manual transmission only), then switch your ignition and radio on.
  2.    Press the phone button 
. When the display indicates No Phone Found, press OK.
  3. When  Add Bluetooth Device? appears in the display, press OK. 
  4.    When  Find SYNC appears in the display, press OK. When prompted on your  
phone’s display, enter the PIN provided by SYNC into your phone.
  5.  The display will indicate when the pairing is successful.
The System May Prompt You to
  »    Set your phone as the primary/favorite (the primary phone will receive messages  
and voicemail).
  »  Download your phone book (this is required to use the full set of voice commands).
  »  Switch on 911 Assist
®.
 TIPS 
  »  Make sure you accept the request from SYNC to access your phone.
  »    To pair subsequent phones, please refer to Pairing Subsequent Phones in the SYNC 
chapter of your Owner’s Manual.
  »    If you are experiencing pairing problems, try performing a clean pairing by deleting your 
services from SYNC, deleting the SYNC connection from your phone and then repeating 
the Pairing Your Phone with SYNC process.
Why Do You Need a SYNC 
Owner Account? 
A SYNC owner account is required for 
Vehicle Health Report activation and the 
ability to view your reports online. You’ll 
also be able to take advantage of all of 
the SYNC Services* and personalization 
features, such as saving your favorites and 
points of interest. You’ll receive the latest 
software updates that add new places, 
directions and information; and if you have 
questions, you’ll get free customer support. 
 NOTE  Your SYNC system may offer 
advanced features such as SYNC Services, 
AppLink
TM and Vehicle Health Reports. 
Some services may not be available in your 
area. Visit the website or call the toll-free 
number for more information. See the inside 
front cover of this guide for details.
Using Your Phone  
with SYNC
 NOTE  You must download your phone 
book to make phone calls with voice 
commands by name. 
Making a Phone Call 
Use SYNC to make a phone call to anyone 
in your phone book by pressing the voice 
button 
. When prompted, say a  
voice command.
For example, you could say “Call Jake 
Smith at home”. When the system  
confirms the number, say “Dial” again  
to initiate the call.
 NOTE  You can also make phone calls by 
pressing the voice button 
 and when 
prompted, give the voice command “Dial”, 
then verbally say the phone number.
Answering Incoming Calls 
Whenever you have an incoming call, you 
will be able to see the name and number of 
the person calling in the display. Press the  phone button 
 to answer an incoming 
call. You can hang up at any time by 
pressing and holding the phone button 
.
Do Not Disturb Mode
This feature blocks incoming calls and text 
messages and saves them for later. You still 
have access to outgoing calls when this 
feature is active. Say the voice command 
“Do not disturb on” to enable and “Do not 
disturb off” to disable.
Using SYNC to  
Access Digital Media
Plug in your USB media devices such as 
phones and MP3 players, and use SYNC  
to play all of your favorite music.
Using Voice Commands to Play Music
  1.    Plug your media player into your  
USB port.
  2.    Press the voice button 
 . When 
prompted, say “USB”, then follow  
up by saying a voice command.
7
SYNC is a Hands-free, 
Voice Recognition System 
Used for Entertainment, 
Information and 
Communication.  
SYNC. Say the Word.
Before You Get Started
 1.   Set up your owner account   
at  SyncMyRide.com  (U.S.)  
or  SyncMyRide.ca (Canada).  
Register by following the on-screen 
instructions. After registering   
you can see which complimentary 
services you are eligible for.
  2.   SYNC uses a wireless connection 
called 
 Bluetooth® to communicate 
with your phone. Switch on Bluetooth   
mode in your phone’s menu 
options. This lets your phone find 
SYNC. If you need more details on 
setting up your phone with SYNC, 
visit SyncMyRide.com (U.S.) or 
SyncMyRide.ca (Canada) or your 
phone manufacturer’s website.
GETTING STARTED   
WITH YOUR SYNC
® SYSTEM
*if equipped