2014 FORD FUSION (AMERICAS) service

In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel.
If you cannot find unleaded fuel or can onlyget fuel with an anti-knock index lowerthan is recommended for your vehicle,contact our Customer Relationship Center.
The use of leaded fuel in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using leaded fuel mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islands,Central America, the Caribbean, and Israel,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (313) 594-4857Fax: (313) 390-0804Email: [email protected]
For customers in Guam, theCommonwealth of the Northern MarianaIslands (CNMI), America Samoa, and theU.S. Virgin Islands, please feel free to callour Toll-Free Number: (800) 841-FORD(3673).
If your vehicle must be serviced while youare traveling or living in Puerto Rico,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (800) 841-FORD (3673)FAX: (313) 390-0804Email: [email protected]
If your vehicle must be serviced while youare traveling or living in the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
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FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: +971 4 3326084Toll-Free Number of the Kingdom of SaudiArabia: 800 8971409Local Telephone Number of Kuwait:24810575FAX: +971 4 3327299Email: [email protected]
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Motor Company ExportOperations & Global Growth Initiatives byemailing [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reachedby their website:
www.helminc.com
(Items in this catalog may be purchasedby credit card, check or money order.)
Obtaining a French Owner’sManual
French Owner’s Manual can be obtainedfrom your authorized dealer or bycontacting Helm, Incorporated using thecontact information listed previously in thissection.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle hasa defect which could cause acrash or could cause injury ordeath, you should immediatelyinform the National HighwayTraffic Safety Administration(NHTSA) in addition to notifyingFord Motor Company.
If NHTSA receives similarcomplaints, it may open aninvestigation, and if it finds that asafety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However,NHTSA cannot become involvedin individual problems betweenyou, your dealer, or Ford Motor
Company.
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GENERAL INFORMATION
Have your vehicle serviced regularly to helpmaintain its roadworthiness and resalevalue. There is a large network of Fordauthorized dealers that are there to helpyou with their professional servicingexpertise. We believe that their speciallytrained technicians are best qualified toservice your vehicle properly and expertly.They are supported by a wide range ofhighly specialized tools developedspecifically for servicing your vehicle.
To help you service your vehicle, weprovide scheduled maintenanceinformation which makes tracking routineservice easy. See ScheduledMaintenance (page 428).
If your vehicle requires professional service,your authorized dealer can provide thenecessary parts and service. Check yourwarranty information to find out whichparts and services are covered.
Use only recommended fuels, lubricants,fluids and service parts conforming tospecifications. Motorcraft® parts aredesigned and built to provide the bestperformance in your vehicle.
Precautions
•Do not work on a hot engine.
•Make sure that nothing gets caught inmoving parts.
•Do not work on a vehicle with theengine running in an enclosed space,unless you are sure you have enoughventilation.
•Keep all open flames and other burningmaterial (such as cigarettes) awayfrom the battery and all fuel relatedparts.
Working with the Engine Off
1.Set the parking brake and shift to P(Park).
2.Turn off the engine and remove the key(if equipped).
3.Block the wheels.
Working with the Engine On
WARNING
To reduce the risk of vehicle damageand/or personal burn injuries, do notstart your engine with the air cleanerremoved and do not remove it while theengine is running.
1.Set the parking brake and shift to P(Park).
2.Block the wheels
OPENING AND CLOSING THE
HOOD
1.To open the hood, go inside the vehicleand pull the hood release handlelocated under the left-hand side of theinstrument panel.
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•Do not mix different colors or types ofcoolant in your vehicle. Make sure thecorrect coolant is used. Mixing ofengine coolants may harm yourengine’s cooling system. The use of animproper coolant may harm engine andcooling system components and mayvoid the warranty. Use predilutedengine coolant meeting the Fordspecification. See Capacities andSpecifications (page 287).
•In case of emergency, a large amountof water without engine coolant maybe added in order to reach a vehicleservice location. In this instance, thecooling system must be drained,chemically cleaned with Motorcraft®Premium Cooling System Flush, andrefilled with engine coolant as soon aspossible. Water alone (without enginecoolant) can cause engine damagefrom corrosion, overheating or freezing.
•Do not use alcohol, methanol, brine orany engine coolants mixed with alcoholor methanol antifreeze (coolant).Alcohol and other liquids can causeengine damage from overheating orfreezing.
•Do not add extra inhibitors or additivesto the coolant. These can be harmfuland compromise the corrosionprotection of the engine coolant.
Unscrew the cap slowly. Any pressure willescape as you unscrew the cap.
Add prediluted engine coolant meeting theFord specification. See Capacities andSpecifications (page 287).
Whenever coolant has been added, thecoolant level in the coolant reservoirshould be checked the next few times youdrive the vehicle. If necessary, add enoughprediluted engine coolant to bring thecoolant level to the proper level.
Recycled Engine Coolant
Ford Motor Company does not recommendthe use of recycled engine coolant since aFord-approved recycling process is not yetavailable.
Used engine coolant should be disposedof in an appropriate manner. Follow yourcommunity’s regulations and standardsfor recycling and disposing of automotivefluids.
Severe Climates
If you drive in extremely cold climates:
•It may be necessary to have a Fordauthorized dealer increase the coolantconcentration above 50%.
•A coolant concentration of 60% willprovide improved freeze pointprotection. Engine coolantconcentrations above 60% willdecrease the overheat protectioncharacteristics of the engine coolantand may cause engine damage.
If you drive in extremely hot climates:
•It may be necessary to have a Fordauthorized dealer decrease the coolantconcentration to 40%.
•A coolant concentration of 40% willprovide improved overheat protection.Engine coolant concentrations below40% will decrease the corrosion/freezeprotection characteristics of the enginecoolant and may cause enginedamage.
Vehicles driven year-round in non-extremeclimates should use prediluted enginecoolant for optimum cooling system andengine protection.
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What You Should Know About Fail-Safe Cooling
If the engine coolant supply is depleted,this feature allows the vehicle to be driventemporarily before incremental componentdamage is incurred. The fail-safe distancedepends on outside temperatures, vehicleload and terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, the enginecoolant temperature gauge will move tothe red (hot) area and:
A high engine temperaturemessage will appear in theinformation display.
The service engine soonindicator will light.
If the engine reaches a presetover-temperature condition, the enginewill automatically switch to alternatingcylinder operation. Each disabled cylinderacts as an air pump and cools the engine.
When this occurs, your vehicle will stilloperate. However:
•The engine power will be limited.
•The air conditioning system will bedisabled.
Continued operation will increase theengine temperature and the engine willcompletely shut down, causing steeringand braking effort to increase.
Once the engine temperature cools, theengine can be re-started. Take your vehicleto an authorized dealer as soon as possibleto minimize engine damage.
When Fail-Safe Mode Is Activated
WARNINGS
Fail-safe mode is for use duringemergencies only. Operate thevehicle in fail-safe mode only as longas necessary to bring the vehicle to rest ina safe location and seek immediate repairs.When in fail-safe mode, the vehicle willhave limited power, will not be able tomaintain high-speed operation, and maycompletely shut down without warning,potentially losing engine power, powersteering assist, and power brake assist,which may increase the possibility of acrash resulting in serious injury.
Never remove the coolant reservoircap while the engine is running or hot.
You have limited engine power when in thefail-safe mode, so drive your vehicle withcaution. Your vehicle will not be able tomaintain high-speed operation and theengine will run rough. Remember that theengine is capable of completely shuttingdown automatically to prevent enginedamage, therefore:
1.Pull off the road as soon as safelypossible and turn off the engine.
2.Arrange for the vehicle to be taken toan authorized dealer.
3.If this is not possible, wait a shortperiod for the engine to cool.
4.Check the coolant level and replenishif low.
5.Re-start the engine and take yourvehicle to an authorized dealer.
Note:Driving your vehicle without repairingthe engine problem increases the chance ofengine damage. Take your vehicle to anauthorized dealer as soon as possible.
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AUTOMATIC TRANSMISSION
FLUID CHECK
Note:Transmission fluid should be checkedby an authorized dealer. If required, fluidshould be added by an authorized dealer.
The automatic transmission does not havea transmission fluid dipstick.
Have an authorized dealer check andchange the transmission fluid and filter atthe correct service interval. SeeScheduled Maintenance (page 428). Yourtransmission does not consume fluid.However, the fluid level should be checkedif the transmission is not working properly,(i.e., if the transmission slips or shiftsslowly) or if you notice some sign of fluidleakage.
Do not use supplemental transmissionfluid additives, treatments or cleaningagents. The use of these materials mayaffect transmission operation and resultin damage to internal transmissioncomponents.
BRAKE AND CLUTCH FLUID
CHECK
Fluid levels between the MIN and MAXlines are within the normal operating range;there is no need to add fluid. If the fluidlevels are outside of the normal operatingrange, the performance of the systemcould be compromised; seek service fromyour authorized dealer immediately.
POWER STEERING FLUID
CHECK
Your vehicle is equipped with an electricpower steering (EPS) system. There is nofluid reservoir to check or fill.
WASHER FLUID CHECK
WARNING
If you operate your vehicle intemperatures below 40°F (5°C), usewasher fluid with antifreezeprotection. Failure to use washer fluid withantifreeze protection in cold weather couldresult in impaired windshield vision andincrease the risk of injury or accident.
Add fluid to fill the reservoir if the level islow. Only use a washer fluid that meetsFord specifications. See Capacities andSpecifications (page 287).
State or local regulations on volatileorganic compounds may restrict the useof methanol, a common windshield washerantifreeze additive. Washer fluidscontaining non-methanol antifreezeagents should be used only if they providecold weather protection without damagingthe vehicle’s paint finish, wiper blades orwasher system.
FUEL FILTER
Your vehicle is equipped with a lifetimefuel filter that is integrated with the fueltank. Regular maintenance or replacementis not needed.
CHANGING THE 12V BATTERY
WARNINGS
Batteries normally produce explosivegases which can cause personalinjury. Therefore, do not allowflames, sparks or lighted substances tocome near the battery. When working nearthe battery, always shield your face andprotect your eyes. Always provide properventilation.
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WARNINGS
When lifting a plastic-cased battery,excessive pressure on the end wallscould cause acid to flow through thevent caps, resulting in personal injury anddamage to the vehicle or battery. Lift thebattery with a battery carrier or with yourhands on opposite corners.
Keep batteries out of reach ofchildren. Batteries contain sulfuricacid. Avoid contact with skin, eyes orclothing. Shield your eyes when workingnear the battery to protect against possiblesplashing of acid solution. In case of acidcontact with skin or eyes, flushimmediately with water for a minimum of15 minutes and get prompt medicalattention. If acid is swallowed, call aphysician immediately.
Your vehicle is equipped with aMotorcraft® maintenance-free batterywhich normally does not require additionalwater during its life of service.
Note:If your battery has a cover/shield,make sure it is reinstalled after the batteryhas been cleaned or replaced.
Note:See an authorized dealer for lowvoltage battery access, testing, orreplacement.
When a low voltage battery replacementis necessary, see an authorized dealer toreplace the low voltage battery with a Fordrecommended replacement low voltagebattery that matches the electricalrequirements of the vehicle
To ensure proper operation of the batterymanagement system (BMS), do not allowa technician to connect any electricaldevice ground connection directly to thelow voltage battery negative post. Aconnection at the low voltage batterynegative post can cause inaccuratemeasurements of the battery conditionand potential incorrect system operation.
Note:If a person adds electrical orelectronic accessories or components to thevehicle, the accessories or components mayadversely affect the low voltage batteryperformance and durability and may alsoaffect the performance of other electricalsystems in the vehicle.
For longer, trouble-free operation, keep thetop of the battery clean and dry. Also,make certain the battery cables are alwaystightly fastened to the battery terminals.
If you see any corrosion on the battery orterminals, remove the cables from theterminals and clean with a wire brush. Youcan neutralize the acid with a solution ofbaking soda and water.
When a battery replacement is required,the battery should only be replaced witha Ford recommended replacement batterythat matches the electrical requirementsof the vehicle.
Because your vehicle’s engine iselectronically-controlled by a computer,some engine control settings aremaintained by power from the low voltagebattery. Some engine computer settings,like the idle trim and fuel trim strategy,optimize the driveability and performanceof the engine. Some other computersettings, like the clock and radio stationpresets, are also maintained in memory bypower from the low voltage battery. Whena technician disconnects and connects thelow voltage battery, these settings areerased. Complete the following procedurein order to restore the settings:
1.With the vehicle at a complete stop,set the parking brake.
2.Shift the transmission into P.
3.Turn off all accessories.
4.Step on the brake pedal and start thevehicle.
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11.Carefully lift the headlamp andremove it from the vehicle.
12.Disconnect the electrical connector.
CHANGING A BULB
Lamp Assembly Condensation
Exterior lamps are vented toaccommodate normal changes in pressure.Condensation can be a natural by-productof this design. When moist air enters thelamp assembly through the vents, there isa possibility that condensation can occurwhen the temperature is cold. Whennormal condensation occurs, a thin film ofmist can form on the interior of the lens.The thin mist eventually clears and exitsthrough the vents during normal operation.Clearing time may take as long as 48 hoursunder dry weather conditions.
Examples of acceptable condensation are:
•Presence of thin mist (no streaks, dripmarks or droplets).
•Fine mist covers less than 50% of thelens.
Examples of unacceptable moisture(usually caused by a lamp water leak) are:
•Water puddle inside the lamp.
•Large water droplets, drip marks orstreaks present on the interior of thelens.
Take your vehicle to an authorized dealerfor service if any of the above conditionsof unacceptable moisture are present.
Replacing the Headlamp Bulbs
WARNING
Handle a halogen headlamp bulbcarefully and keep out of children’sreach. Grasp the bulb by only itsplastic base and do not touch the glass.The oil from your hand could cause thebulb to break the next time the headlampsare operated.
Note:If the bulb is accidentally touched, itshould be cleaned with rubbing alcoholbefore being used.
Headlamp assembly:
A.Side marker lamp bulb
B.High beam headlamp bulb
C.Low beam headlamp bulb
D.Front parking/Turn signal lamp bulb
Replacing the High Beam HeadlampBulb
1.Remove the headlamp assembly.
2.Remove the service cap.
3.Disconnect the electrical connector.
4.Turn the bulb counterclockwise andremove it from the headlampassembly.
5.Install the new bulb in reverse order.
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