ROADSIDE ASSISTANCE
Vehicles Sold in the U.S.: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24 hours a day, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your owner’s manual portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
•battery jump start.
•lock-out assistance (key replacement cost is the customer’s
responsibility).
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Fuel delivery service is limited to two no-charge occurrences
within a 12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 kilometers) of the disablement location or
to the nearest authorized dealer. If a member requests to be towed to
an authorized dealer more than 35 miles (56 kilometers) from the
disablement location, the member shall be responsible for any mileage
costs in excess of 35 miles (56 kilometers).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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Note:If your battery has a cover/shield, make sure it is reinstalled after
the battery has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the battery clean and
dry. Also, make certain the battery cables are always tightly fastened to
the battery terminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
It is recommended that the negative battery cable terminal be
disconnected from the battery if you plan to store your vehicle for an
extended period of time. This will minimize the discharge of your battery
during storage.
To ensure proper operation of the battery management system, any
electrical devices that are added to the vehicle should not have their
ground connection made directly at the negative battery post. A connection
at the negative battery post can cause inaccurate measurements of the
battery condition and potential incorrect system operation.
Note:Electrical or electronic accessories or components added to
the vehicle by the dealer or the owner may adversely affect battery
performance and durability and may also affect the performance of other
electrical systems in the vehicle.
When a battery replacement is required, the battery should only be
replaced with a Ford recommended replacement battery that matches
the electrical requirements of the vehicle.
Note:The clock and the preset radio stations must be reset once the
battery is reconnected.
Note:Always dispose of automotive batteries in a responsible manner.
Follow your local authorized standards for disposal. Call your local
authorized recycling center to find out more about recycling automotive
batteries.
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Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•Towing, flat-tire change and battery jump starts
•Out of fuel and lock-out assistance
•Travel Expense reimbursement for lodging, meals and rental car
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation
Transferable Coverage
If you sell your vehicle before your Ford Extended Service Plan coverage
expires, you can transfer any remaining coverage to the new owner.
Whenever you sell your vehicle, prospective buyers may have a higher
degree of confidence that vehicle was properly maintained with Ford
ESP, thereby improving resale value!
Avoid the Rising cost of vehicle maintenance
Ford ESP also offers a Premium Maintenance Plan that covers all
scheduled maintenance, and select items that routinely wear out.
The coverage is prepaid, so you never have to worry about affording
vehicle maintenance. It covers regular checkups, routine inspections,
preventative care and replacement items that require periodic attention
for normal wear:
•Windshield Wiper Blades
•Spark Plugs (except in California)
•The clutch Disc
•Brake pads and linings
•Shock Absorbers
•Belts and Hoses
•Diesel Exhaust Fluid Replenishment
Contact your selling dealership today so they can customize a Genuine
Ford Extended Service Plan that fits your driving lifestyle and budget.
272Ford Extended Service Plan
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911 Assist™ ..............................337
A
ABS (see Brakes) .....................153
Accessing and using your
USB port ....................................305
Accessing your calendar ..........336
Accessory delay ..........................91
Adding (pairing) a phone ........313
Airbag supplemental restraint
system ..........................................44
and child safety seats ..............45
description ................................44
disposal ......................................54
driver airbag ..............................44
passenger airbag .......................44
side airbag ...........................44, 50
Air conditioning ........................120
Air filter, cabin ..........................267
Ambient mood/lighting .......88, 343
Ambulance packages ..................14
AM/FM .......................................293
Anti-lock brake system
(see Brakes) ..............................153
Anti-theft system ........................73
arming the system ..............73–74
disarming a triggered system ..74
Audio system
Single CD ................................276
Audio system (see Radio) .......276
Automatic transaxle
fluid, adding ............................215
fluid, checking ........................215
Automatic transmission ............149
fluid, refill capacities ..............265
fluid, specification ..................265Auxiliary Input Jack .................301
Auxiliary powerpoint ................137
A/V inputs ..........................278, 309
B
Battery .......................................216
acid, treating emergencies .....216
jumping a disabled battery ....184
maintenance-free ....................216
replacement, specifications ...267
servicing ..................................216
traction battery pack
assembly ..................................142
Booster seats ...............................20
Brakes ........................................153
anti-lock ...................................153
anti-lock brake system (ABS)
warning light ...........................153
brake warning light ................153
fluid, checking and adding ....215
fluid, refill capacities ..............265
fluid, specifications .................265
lubricant specifications ..........265
parking ....................................155
shift interlock ..........................150
C
Capacities for refilling fluids ....265
Cargo management system ......170
CD ..............................................276
CD player ..........................274, 304
CD voice commands .................305
Cell phone use ............................14
Child safety restraints ................26
Child safety seats
attaching with tether straps ....28
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G
Gauges .........................................95
Guidance for electric and
hybrid-electric vehicles ............187
H
Hazard flashers .........................183
HD Radio™ ...............................295
Headlamps ...................................81
aiming ..............................219–220
autolamp system .......................82
bulb specifications ..................226
daytime running lights .............84
flash to pass ..............................81
high beam .................................81
replacing bulbs ...............221–222
turning on and off ....................81
Head restraints .........................128
Heated steering wheel ..............352
Heating
heating and air conditioning
system .....................................120
Help ............................................351
High-voltage battery
charging ...................................142
service disconnect ..................148
High-voltage shut off ................184
Hill start assist ..........................152
Hood ..........................................210
How to use voice commands ...288
I
Illuminated visor mirror .............94
Information displays .................102Instrument panel
cleaning ...................................231
cluster ........................................97
lighting up panel and
interior .......................................83
Intelligent Access Key ................56
J
Jump-starting your vehicle ......184
K
Keyless entry system
autolock .....................................69
Keys .............................................73
L
Lamps ..........................................81
autolamp system .......................82
bulb replacement
specifications chart ................226
daytime running light ...............84
fog lamps ...................................84
headlamps .................................81
headlamps, flash to pass ..........81
instrument panel, dimming .....83
interior lamps .....................85–87
replacing bulbs ...............221–222
LATCH anchors ...........................26
Lights, warning and indicator ....97
Listening to music ....................291
Load limits .................................170
Locks
autolock .....................................69
childproof ..................................30
doors ..........................................67
Lubricant specifications ...........265
Lug nuts ....................................264
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