
HIGH-VOLTAGE BATTERY
WARNING:This battery pack should only be serviced by an
authorized electric vehicle technician. Improper handling can
result in personal injury or death.
Your vehicle consists of various high-voltage components and wiring. All
of the high-voltage power flows through specific wiring assemblies which
are labeled as such and/or are covered with a solid orange convolute or
orange striped tape. Do not come in contact with these components.
No regular maintenance, other than regular charging is required.
The high-voltage battery system is a high-voltage, lightweight lithium-ion
battery system comprised of two individual packs. One pack is located in
the rear cargo area behind the second row seats, and the other is located
underneath the vehicle. The high-voltage battery system uses an advanced,
active liquid heating and cooling system to regulate high-voltage battery
temperature and help maximize high-voltage battery life.
Note:The lithium-ion, high-voltage battery will experience gradual
capacity loss with time and use, which is considered normal wear and tear.
CHARGING THE HIGH-VOLTAGE BATTERY
WARNING:Do not use the 120 volt convenience cord with an
extension cord or adapter.
WARNING:In Canada, do not use the 120 volt convenience cord
in commercial garages.
WARNING:This equipment has arcing or sparking parts that
should not be exposed to flammable vapors. This equipment
should be located at least 18 inches (80 mm) above the floor.
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•Cabin Preconditioning:Get the most miles out of every charge by
preconditioning your vehicle while it’s still plugged in and charging.
Use your smart phone to set the cabin temperature and departure
time before you leave so you use energy from your home wall outlet
instead of your battery to heat or cool your vehicle.
HIGH-VOLTAGE SERVICE DISCONNECT
The high-voltage service disconnect shuts off power from the
high-voltage battery.
Disabling the High-Voltage Battery
Note:There are two disconnect circuits in your vehicle. Disconnecting
one circuit will automatically disable the high-voltage battery.
To disable the high-voltage battery and stop all high-voltage electric
activity in the vehicle you can access one or both of the two high-voltage
disconnect circuits. To do this, you must unplug one of the circuits from
the circuit ports connected to the battery.
The lower battery high-voltage disconnect circuit is located by the right
rear wheel, accessible from under the car.
The upper battery high-voltage disconnect circuit is located behind the
rear fold-down seats near the left side of the vehicle, and is more easily
accessible than the lower battery circuit. To access this circuit:
1. Fold down the left rear seat.
2. Locate the access door. Press the
button on the top of the access
door to remove the plastic cover.
Remove the cover panel. A cut out
area will be visible which allows
your hand access to the circuit.
3. Press the tab on the top center of the circuit and rotate the handle
toward you. Press again to pull the hand down.
4. Pull the handle toward you and remove the circuit from the vehicle to
disable the high-voltage battery.
Reverse this procedure to reinstall the service disconnect.
Reactivating the High-Voltage Battery
Note:If you have manually disconnected your high-voltage shutoff
circuits you will need to reconnect the circuits before they can be
reactivated. The vehicle will detect if the electrical system is safe and
reactivate automatically.
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PRINCIPLES OF OPERATION
WARNING:Vehicle modifications involving braking system,
aftermarket roof racks, suspension, steering system, tire
construction and wheel or tire size may change the handling
characteristics of your vehicle and may adversely affect the performance
of the AdvanceTrac® system. In addition, installing any stereo
loudspeakers may interfere with and adversely affect the AdvanceTrac®
system. Install any aftermarket stereo loudspeaker as far as possible from
the front center console, the tunnel, and the front seats in order to
minimize the risk of interfering with the AdvanceTrac® sensors. Reducing
the effectiveness of the AdvanceTrac® system could lead to an increased
risk of loss of vehicle control, vehicle rollover, personal injury and death.
WARNING:Remember that even advanced technology cannot
defy the laws of physics. It is always possible to lose control of a
vehicle due to inappropriate driver input for the conditions. Aggressive
driving on any road condition can cause you to lose control of your
vehicle increasing the risk of personal injury or property damage.
Activation of the AdvanceTrac® system is an indication that at least
some of the tires have exceeded their ability to grip the road; this could
reduce the operator’s ability to control the vehicle potentially resulting
in a loss of vehicle control, vehicle rollover, personal injury and death.
If your AdvanceTrac® system activates, SLOW DOWN.
The AdvanceTrac® system helps you keep control of your vehicle when
on a slippery surface. The electronic stability control portion of the
system helps avoid skids and lateral slides and the traction control
system helps avoid drive wheel spin and loss of traction. See the
Traction Controlchapter for details on traction control system
operation.
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CLEANING THE INTERIOR
WARNING:Do not use cleaning solvents, bleach or dye on the
vehicle’s safety belts, as these actions may weaken the belt
webbing.
WARNING:On vehicles equipped with seat-mounted airbags, do
not use chemical solvents or strong detergents. Such products
could contaminate the side airbag system and affect performance of the
side airbag in a collision.
For fabric, carpets, cloth seats, safety belts and seats equipped with side
airbags:
•Remove dust and loose dirt with a vacuum cleaner.
•Apply a layer of high quality foam cleaner, designed for automotive
interiors, to the dry stained area (s) of the item you are cleaning and
allow soaking for one minute.
•If grease or tar is present on the material, spot-clean the area first
with Motorcraft Spot and Stain Remover. In Canada, use Motorcraft
Multi-Purpose Cleaner.
•If a ring forms on the fabric after spot cleaning, clean the entire area
immediately (but do not oversaturate) or the ring can set.
•Do not use household cleaning products or glass cleaners, which can
stain and discolor the fabric and affect the flame retardant abilities of
the seat materials.
CLEANING THE INSTRUMENT PANEL AND INSTRUMENT
CLUSTER LENS
WARNING:Do not use chemical solvents or strong detergents
when cleaning the steering wheel or instrument panel to avoid
contamination of the airbag system.
Clean the instrument panel and cluster lens with a clean, damp, white,
cotton cloth, then use a clean and dry, white, cotton cloth to dry these
areas.
•Avoid cleaners or polishes that increase the gloss of the upper portion
of the instrument panel. The dull finish in this area helps protect the
driver from undesirable windshield reflection.
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•Be certain to wash or wipe your hands clean if you have been in
contact with certain products, such as insect repellent and suntan
lotion, in order to avoid possible damage to the interior painted
surfaces.
•Do not use household or glass cleaners as these may damage the
finish of the instrument panel, interior trim and cluster lens.
•Do not allow air fresheners and hand sanitizers to spill on interior
surfaces. If a spill occurs, wipe off immediately. Damage may not be
covered by your warranty.
If a staining liquid like coffee or juice has been spilled on the instrument
panel or on interior trim surfaces, clean as follows:
1. Wipe up spilled liquid using a clean, white, cotton cloth.
2.
Wipe the surface with a damp, clean, white, cotton cloth. For more
thorough cleaning, use a mild soap and water solution. If the spot cannot
be completely cleaned by this method, the area may be cleaned using a
commercially available cleaning product designed for automotive interiors.
3. If necessary, apply more soap and water solution or cleaning product
to a clean, white, cotton cloth and press the cloth onto the soiled area;
allow this to set at room temperature for 30 minutes.
4. Remove the soaked cloth, and if it is not soiled badly, use this cloth to
clean the area by using a rubbing motion for 60 seconds.
5. Following this, wipe area dry with a clean, white, cotton cloth.
CLEANING LEATHER SEATS (IF EQUIPPED)
•Remove dust and loose dirt with a vacuum cleaner.
•Clean spills and stains as quickly as possible.
•For routine cleaning, wipe the surface with a soft, damp cloth. For
more thorough cleaning, wipe the surface with a mild soap and water
solution. In Canada, use Motorcraft® Vinyl Cleaner. Dry the area with
a soft cloth.
•If the leather cannot be completely cleaned using a mild soap and
water solution, the leather may be cleaned using a commercially
available leather cleaning product designed for automotive interiors.
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Support
The SYNC support team is available to help you with any questions you
cannot answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call: 1–800–392–3673.
In Canada, call: 1–800–565–3673.
Times are subject to change due to holidays.
Safety Information
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any handheld device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
When using SYNC:
•Do not operate playing devices if the power cords or cables are
broken, split or damaged. Place cords and cables out of the way,
so they do not interfere with the operation of pedals, seats,
compartments or safe driving abilities.
•Do not leave playing devices in your vehicle during extreme conditions
as it could cause them damage. See your device’s manual for further
information.
•Do not attempt to service or repair the system. See your authorized
dealer.
For your safety, some SYNC functions are speed-dependent. Their use is
limited to when your vehicle is traveling at speeds under 3 mph (5 km/h).
Make sure that you review your device’s manual before using it with
SYNC.
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B.Electric Motorrepresents the electric motor. The higher the motor
power is, the larger the circle around this node. Any time the vehicle is
ready to be driven, the motor node illuminates.
C.Battery-to-motor flowshows the direction of power flow between
the high-voltage battery and the electric motor. Flow toward the motor
indicates the battery is providing power to accelerate the vehicle
(discharging the battery). Flow toward the battery indicates the electric
motor is providing power to the battery (charging the battery).
Note:The battery-to-motor flow includes battery power the vehicle is
using for acceleration. It does not include energy the vehicle is using for
accessories (such as air conditioning, headlights and radio). This screen
displays accessories and climate usage separately.
D.Plugappears when you plug your vehicle into the wall. When
charging the high voltage battery from the wall, you can see flow from
the plug to the battery on the screen.
•Accessoriesindicates electrical power demands from your vehicle’s
accessory systems. Accessories use power but do not contribute to
making the vehicle move. The power flow displays power usage from
the climate control system and other accessories separately.
E.Otherincludes all power usage from the low voltage accessories such
as the climate control fan, headlights and heated seats. The higher the
power usage is from these accessories, the larger the circle around the
node. This node illuminates anytime the vehicle is on since there is
always some low level power in use.
F.Climateincludes the power usage from the high-voltage climate
control components such as the electric A/C compressor and the electric
heater. The higher the power usage is from these components, the larger
the circle around this node.
Note:The climate control system may determine A/C is necessary even
when you turn it off. In this case, you may see some climate power when
the A/C is off.
G.High voltage battery powerrepresents your high-voltage battery.
A circle illuminates around the node when the high-voltage battery is
receiving power from regenerative braking or external charging (when
you plug it in). The higher the power going into the high-voltage battery,
the larger the circle around this node.
H.Drive powerrepresents the power going to the wheels. The higher
the wheel power is, the larger the circle around this node.
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911 Assist™ ..............................337
A
ABS (see Brakes) .....................153
Accessing and using your
USB port ....................................305
Accessing your calendar ..........336
Accessory delay ..........................91
Adding (pairing) a phone ........313
Airbag supplemental restraint
system ..........................................44
and child safety seats ..............45
description ................................44
disposal ......................................54
driver airbag ..............................44
passenger airbag .......................44
side airbag ...........................44, 50
Air conditioning ........................120
Air filter, cabin ..........................267
Ambient mood/lighting .......88, 343
Ambulance packages ..................14
AM/FM .......................................293
Anti-lock brake system
(see Brakes) ..............................153
Anti-theft system ........................73
arming the system ..............73–74
disarming a triggered system ..74
Audio system
Single CD ................................276
Audio system (see Radio) .......276
Automatic transaxle
fluid, adding ............................215
fluid, checking ........................215
Automatic transmission ............149
fluid, refill capacities ..............265
fluid, specification ..................265Auxiliary Input Jack .................301
Auxiliary powerpoint ................137
A/V inputs ..........................278, 309
B
Battery .......................................216
acid, treating emergencies .....216
jumping a disabled battery ....184
maintenance-free ....................216
replacement, specifications ...267
servicing ..................................216
traction battery pack
assembly ..................................142
Booster seats ...............................20
Brakes ........................................153
anti-lock ...................................153
anti-lock brake system (ABS)
warning light ...........................153
brake warning light ................153
fluid, checking and adding ....215
fluid, refill capacities ..............265
fluid, specifications .................265
lubricant specifications ..........265
parking ....................................155
shift interlock ..........................150
C
Capacities for refilling fluids ....265
Cargo management system ......170
CD ..............................................276
CD player ..........................274, 304
CD voice commands .................305
Cell phone use ............................14
Child safety restraints ................26
Child safety seats
attaching with tether straps ....28
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