Setting 911 Assist On
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle
is not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressApps>911 Assist,>On.
You can also access 911 Assist by:
•Pressing the Settings icon >Settings>Phone>911
Assist,or
•Pressing the Settings icon >Help>911 Assist.
To Make Sure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•The 911 Assist feature must be set on before the incident.
•You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the United
States, Canada or in a territory in which 911 is the emergency
number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
damage or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
338MyFord Touch®
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)
If you do not cancel the call, and SYNC makes a successful call, a
pre-recorded message plays for the 911 operator, and then the occupant(s)
in your vehicle is able to talk with the operator. Be prepared to provide
your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware sustains damage in a
crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) thrown from your vehicle are the ones paired and
connected to the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose to emergency services that
your vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators your vehicle location or other details about your vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report (If Equipped, United States Only)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace, normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems electronically monitored by your
vehicle and will not monitor or report the status of any other system,
(such as brake lining wear). Failure to perform scheduled maintenance
and regularly inspect your vehicle may result in vehicle damage and
serious injury.
Note:Your Vehicle Health Report feature requires activation prior to
use. Visit www.SYNCMyRide.com to register. There is no fee or
subscription associated with Vehicle Health Report, but you must register
to use this feature.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review the
Vehicle Health Report Privacy Notice.
MyFord Touch®339
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)
Note:In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
Note:Cellular phone and SMS charges may apply when making a report.
Register for Vehicle Health Report and set your report preferences at
www.SYNCMyRide.com. After registering, you can request a Vehicle
Health Report (inside your vehicle). Return to your account at
www.SYNCMyRide.com to view your report. You can also choose for
SYNC to remind you automatically to run reports at specific mileage
intervals. Cellular phone airtime usage may apply when reporting.
The system allows you to check your vehicle’s overall health in the form
of a diagnostic report card. The Vehicle Health Report contains valuable
information, such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Items noted during vehicle inspections by your authorized dealer that
still need servicing.
Making a Report
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
If you want to run a report by using the touchscreen, touchApps>
Vehicle Health Report.
To run a report by voice command, press the voice button on
the steering wheel and, when prompted, say “Vehicle health
report”.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report, Ford Motor Company may
collect your cellular phone number (to process your report request) and
diagnostic information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect more vehicle information. Ford
may use your vehicle information it collects for any purpose. If you do
not want to disclose your cellular phone number or vehicle information,
do not run the feature or set up your Vehicle Health Report profile at
www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy Statement) for more
information.
340MyFord Touch®
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)
Enable Valet Mode
Note:If the system locks, and you need to reset the PIN, enter 3681 and
the system unlocks.
Valet mode allows you to lock the system. No information is accessible
until the system is unlocked with the correct PIN. You can create your
own four-digit PIN to lock and unlock the system.
1. Press the Settings icon >Vehicle>Enable Valet Mode.
2. When prompted, enter a four-digit PIN.
After you pressContinue,the system locks until you enter the PIN again.
Settings
Access and adjust system settings, voice features, as well as phone,
navigation and wireless settings.
System
Press the Settings icon >Settings>System,then select from
the following:
System
LanguageSelect to have the touchscreen display in
English, Spanish or French.
DistanceSelect to display units in kilometers or miles.
TemperatureSelect to display units in Celsius or
Fahrenheit.
System Prompt
VolumeAdjust the volume of voice prompts from the
system.
Touch Screen Button
BeepSelect to have the system beep to confirm
choices made through the touchscreen.
Touch Panel Button
BeepSelect to have the system beep to confirm
button choices made through the climate or
audio system.
Keyboard LayoutHave the touchscreen keyboard display in
QWERTY or ABC format.
Install ApplicationsInstall any downloaded applications or view
the current software licenses.
Master ResetSelect to restore factory defaults. This erases
all personal settings and personal data.
344MyFord Touch®
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)
Voice control
Phone Candidate
ListsCandidate lists are possible results from your
voice commands. The system simply makes a
best guess at your request with these turned
off.
Voice Control VolumeThis allows you to adjust the system’s voice
volume level.
Media Player
Press the Settings icon >Settings>Media Player,then select
from the following:
Media player
AutoplayWhen this feature is on, the system
automatically switches to the media source
upon initial connection. This allows you to
listen to music during the indexing process.
When this feature is off, the system does not
automatically switch to the inserted media
source.
Bluetooth DevicesSelect to connect, disconnect, add or delete a
device. You can also set a device as your
favorite so that the system automatically
attempts to connect to that device at every
ignition cycle.
Gracenote Database
InfoThis allows you to view the version level of
the Gracenote Database.
Gracenote MgmtWith this feature on, the Gracenote Database
supplies metadata information for your music
files. This overrides information from your
device. This feature defaults to off.
Cover Art PriorityWith this feature on, the Gracenote Database
supplied cover art for your music files. This
overrides any art from your device. This
feature defaults to Media Player.
346MyFord Touch®
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)
Phone Settings
Press the Settings icon >Settings>Phone,then select from
the following:
Phone
Bluetooth DevicesConnect, disconnect, add or delete a device,
as well as save it as a favorite.
BluetoothTurn Bluetooth on and off.
Do Not DisturbHave all calls go directly to your voice mail
and not ring inside your vehicle. With this
feature turned on, text message notifications
are also suppressed and do not ring inside
your vehicle.
911 AssistTurn on or turn off the 911 Assist feature.
See911 Assistin theSYNC applications
and servicessection.
Phone RingerSelect the type of notification for phone calls
- ring tone, beep, text to speech, or have it be
silent.
Text Message
NotificationSelect the type of notification for text
messages - alert tone, beep, text to speech, or
have it be silent.
Internet Data
ConnectionIf compatible with your phone, you can adjust
your internet data connection. Select to make
your connection profile with the personal area
network or to turn off your connection. You
can also choose to adjust your settings or
have the system always connect, never
connect when roaming or query on connect.
Press?for more information.
Manage PhonebookAccess features, such as automatic phonebook
download, re-download your phonebook, add
contacts from your phone as well as delete or
upload your phonebook.
Roaming WarningHave the system alert you when in Roaming
mode.
348MyFord Touch®
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)
Wireless & Internet
Your system has a Wi-Fi feature that creates a wireless network within
your vehicle, thereby allowing other devices (such as personal computers
or phones) in your vehicle to speak to each other, share files or play
games. Using this Wi-Fi feature, everyone in your vehicle can also gain
access the internet if you have a USB mobile broadband connection
inside your vehicle, your phone supports personal area networking and if
you park outside a wireless hotspot.
Press the Settings icon >Settings>Wireless & Internet,
then select from the following:
Wireless & Internet
Wi-Fi Settings Wi-Fi Network (Client) Modeturns the
Wi-Fi feature on and off in your vehicle. Make
sure you turn it on for connectivity purposes.
Choose a Wireless Networkallows you to
use a previously stored wireless network. You
can categorize by alphabetical listing, priority
and signal strength. You can also choose to
search for a network, connect to a network,
disconnect from a network, receive more
information, prioritize a network or delete a
network.
Gateway (Access Point) Modemakes
SYNC an access point for a phone or a
computer when turned on. This forms the
local area network within your vehicle for
things, such as game playing, file transfer
and internet browsing. Press?for more
information.
Gateway (Access Point) Settingsallows
you to view and change settings for using
SYNC as the internet gateway.
Gateway (Access Point) Device List
allows you to view recent connections to your
Wi-Fi system.
MyFord Touch®349
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)
Wireless & Internet
USB Mobile
BroadbandInstead of using Wi-Fi, your system can also
use a USB mobile broadband connection to
access the internet. (You must turn on your
mobile broadband device on your personal
computer before connecting it to the system.)
This screen allows you to set up what is your
typical area for your USB mobile broadband
connection. (USB mobile broadband settings
may not display if the device is already on.)
You can select the following: Country, Carrier,
Phone Number, User Name and Password.
Bluetooth SettingsShows you the currently paired devices as
well as giving you your typical Bluetooth
options to connect, disconnect, set as favorite,
delete and add device. Bluetooth is a
registered trademark of the Bluetooth SIG.
Prioritize
Connection MethodsChoose your connection methods and change
them as needed. You can select to Change
Order and have the system either always
attempt to connect using a USB mobile
broadband or using Wi-Fi.
The Wi-Fi CERTIFIED Logo is a
certification mark of the Wi-Fi Alliance.
350MyFord Touch®
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)