ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours, seven days a week.
• for the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare, if
provided with the vehicle (except
vehicles that have been supplied with
a tire inflation kit).
• battery jump start.
• lock-out assistance (key replacement
cost is the customer's responsibility).
• fuel delivery — Independent Service
Contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2.0 gallons (7.5 liters) of gasoline or
5.0 gallons (18.9 liters) of diesel fuel
to a disabled vehicle. Fuel delivery
service is limited to two no-charge
occurrences within a 12-month period.
• winch out — available within 100 feet
(30.5 meters) of a paved or county
maintained road, no recoveries.
• towing — Ford and Lincoln eligible
vehicles towed to an authorized dealer
within 35 miles (56.3 kilometers) of the
disablement location or to the nearest
authorized dealer. If a member
requests to be towed to an authorized
dealer more than 35 miles (56.3
kilometers) from the disablement
location, the member shall be
responsible for any mileage costs in
excess of 35 miles (56.3 kilometers). Trailers shall be covered up to $200 if the
disabled eligible vehicle requires service at
the nearest authorized dealer. If the trailer
is disabled, but the towing vehicle is
operational, the trailer does not qualify for
any roadside services.
Vehicles Sold In The U.S. : Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is
found in the owner's information portfolio
in the glove compartment.
U.S. Ford vehicle customers who require
Roadside Assistance, call 1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest dealership within 35 miles
(56.3 kilometers). To obtain
reimbursement information, U.S. Ford
vehicle customers call 1-800-241-3673.
Customers will be asked to submit their
original receipts.
Vehicles Sold In Canada : Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold In Canada : Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
Canadian roadside coverage and benefits
may differ from the U.S. coverage. If you
require more information, please refer to
the coverage section of your warranty
guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
204
Super Duty (TFA) Roadside Emergencies
•
Exceed 50 mph (80 km/h)
• Load the vehicle beyond maximum
vehicle load rating listed on the Safety
Compliance Label.
• Tow a trailer.
• Use snow chains on the end of the
vehicle with the dissimilar spare tire.
• Use more than one dissimilar spare tire
at a time.
• Use commercial car washing
equipment.
• Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tires
listed above at any one wheel location can
lead to impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability
3. Full-size dissimilar spare without
label on wheel
When driving with the full-size dissimilar
spare wheel and tire assembly, do not:
• Exceed 70 mph (113 km/h).
• Use more than one dissimilar spare
wheel and tire assembly at a time. •
Use commercial car washing
equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare wheel
and tire assembly.
The usage of a full-size dissimilar spare
wheel and tire assembly can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability
When driving with the full-size dissimilar
spare wheel and tire assembly additional
caution should be given to:
• Towing a trailer.
• Driving vehicles equipped with a
camper body.
• Driving vehicles with a load on the
cargo rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire assembly
and seek service as soon as possible.
Location of the Spare Tire and
Tools
If your vehicle is equipped with a spare tire,
jack and associated tools, see the
following table for their locations: Location
Tool
Under the vehicle, just forward of the rearbumper
Spare tire (pick-up trucks only)
Regular cab and Crew Cab: Fastened tofloor pan behind rearmost seat on passenger side
Jack
280
Super Duty (TFA) Wheels and Tires
Location
Tool
SuperCab: Under rear bench seat onpassenger side
Regular cab: Fastened to floor behind driver seat
Jack handle, lug wrench, lug wrench exten-
sion (only available on dual rear wheel
vehicles) and wheel chock (only available
on single rear wheel vehicles equipped with a diesel engine) SuperCab: Fastened to floor under rear seat
Crew Cab: Fastened to floor behind rear seat at driver side
In the glove box
Key and spare tire lock
Removing the Spare Tire (With
Spare Tire Carrier Only)
The following tools are required to remove
the spare tire: One handle extension and two typical
extensions. To assemble, align the button
with the hole and slide the parts together.
To disconnect, press the button and pull
apart. One wheel nut wrench. Slide over the
square end of the jack handle.
Note:
For vehicles with dual rear wheels,
insert the lug wrench extension into the lug
wrench to reach the lug nuts.
281
Super Duty (TFA) Wheels and TiresE162795 E162796 E162797
WARNINGS
Do not attempt to change a tire on
the side of the vehicle close to
moving traffic. Pull far enough off the
road to avoid the danger of being hit when
operating the jack or changing the wheel. Always use the jack provided as
original equipment with your vehicle.
If using a jack other than the one
provided as original equipment with your
vehicle, make sure the jack capacity is
adequate for the vehicle weight, including
any vehicle cargo or modifications. Note:
Passengers should not remain in the
vehicle when the vehicle is being jacked.
Park on a level surface, set the parking
brake and activate the hazard flashers. 1.
Turn the engine off and block the wheel
that is diagonally opposite of the flat
tire using the wheel chock. Note: Lock
the manual hub on the wheel if the
vehicle is a 4x4.
2. Remove the jack, jack handle, lug wrench and spare tire from the
stowage locations.
3. Use the tip of the lug wrench to remove
any wheel trim.
4. Loosen each wheel lug nut ½ turn counterclockwise, but do not remove
them until the wheel is raised off the
ground. F-250 and F-350 Single Rear Wheel
Vehicles
1. Insert the hooked end of the jack
handle into the jack and use the handle
to slide the jack under the vehicle.
2. Position the jack according to the following guides: Front (4x2)
Front driver side (4x4)
283
Super Duty (TFA) Wheels and TiresE142551 E162801 E162802 E162803
Note:
Make sure the jack fits onto the flat
area on the outboard side of the differential. Front passenger side (4x4)
Note:
View shown from the rear of the
vehicle to clearly identify the jack point.
Place the jack directly under the axle. Rear
Note:
Jack at the specified locations to
avoid damage to the vehicle. Jacking the Vehicle 1. Turn the jack handle clockwise until
the wheel is completely off the ground
and high enough to install the spare
tire.
2. Remove the lug nuts with the lug wrench.
3. Replace the flat tire with the spare tire,
making sure the valve stem is facing
outward for all front wheels and single
rear wheel vehicles. If you are replacing
an inboard rear tire on dual rear wheel
vehicles, the valve stem must be facing
outward. If you are replacing the
outboard wheel, the valve stem must
be facing inward. Reinstall the lug nuts
until the wheel is snug against the hub.
Do not fully tighten the lug nuts until
the wheel has been lowered.
4. Lower the wheel by turning the jack handle counterclockwise.
5. Remove the jack and fully tighten the lug nuts in the order shown. See
Technical Specifications (page 290).
6. Stow the flat tire. See Stowing the flat or spare tire if the vehicle is equipped
with a spare tire carrier.
7. Stow the jack, jack handle and lug wrench. Make sure the jack is securely
fastened so it does not rattle when
driving.
8. Unblock the wheels.
284
Super Duty (TFA) Wheels and TiresE162804 E162805 E162811
Car Wash
See: Cleaning the Exterior............................... 247
Center Console..............................................129
Removable Front Cupholders........................ 129
Changing a Bulb............................................241 Lamp Assembly Condensation..................... 241
Replacing Brake/Tail/Turn/Reverse Lamp Bulbs.................................................................. 242
Replacing Cargo Lamp and High-mount Brake Lamp Bulbs........................................ 242
Replacing Fog Lamp Bulbs (If Equipped.......................................................... 242
Replacing Front Clearance and Identification Lamp Bulbs (If
Equipped)......................................................... 241
Replacing the License Plate Lamp Bulb.................................................................... 243
Changing a Fuse............................................214 Fuses....................................................................... 214
Changing a Road Wheel
............................279
Dissimilar Spare Wheel and Tire Assembly
Information...................................................... 279
Location of the Spare Tire and Tools........280
Removing the Spare Tire (With Spare Tire Carrier Only).................................................... 281
Tire Change Procedure.................................... 282
Changing the 12V Battery.........................235 Battery Management System (If
Equipped)........................................................ 236
Changing the Engine Air Filter.................245
Changing the Wiper Blades......................237
Checking MyKey System Status...............52
Checking the Wiper Blades
......................237
Child Restraint and Safety Belt Maintenance.................................................35
Child Safety
.......................................................15
General Information............................................. 15
Child Safety Locks..........................................27
Child Seat Positioning..................................26
Cleaning Leather Seats
..............................251
Cleaning Products........................................247
Cleaning the Alloy Wheels........................251
Cleaning the Engine....................................248
Cleaning the Exhaust
.................................249 Cleaning the Exterior
...................................247
Cleaning Plastic Exterior Parts..................... 248
Exterior Chrome.................................................. 247
Stripes or Graphics (if equipped)................247
Underbody........................................................... 248
Cleaning the Instrument Panel and Instrument Cluster Lens........................250
Cleaning the Interior
...................................250
Cleaning the Windows and Wiper Blades...........................................................249
Clearing All MyKeys.......................................52
Climate............................................................398 Climate Control Voice Commands.............399
Climate Control
.............................................103
Coolant Check See: Engine Coolant Check............................ 227
Crash Sensors and Airbag Indicator.......44
Creating a MyKey
...........................................50
Programming/Changing Configurable
Settings................................................................ 51
Cruise Control...................................................61 Principle of Operation....................................... 174
Cruise control See: Using Cruise Control................................. 174
Customer Assistance
................................208
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps
............................66
Digital Radio..................................................306
HD Radio Reception and Station
Troubleshooting............................................ 307
Direction Indicators
........................................67
Lane Change.......................................................... 67
Driver and Passenger Airbags....................37 Children and Airbags........................................... 42
Passenger Airbag On and Off Switch ..........37
Proper Driver and Front Passenger Seating Adjustment......................................................... 41
Driving Aids
......................................................175
Driving Hints..................................................200
Driving Through Water................................201
DRL See: Daytime Running Lamps........................ 66
448
Super Duty (TFA) Index