2014 FORD EXPLORER service

Ford Extended Service Plan 397
Audio System 400
MyFord™ system.....................................402
Satellite radio information...............................413
Auxiliary input jack...................................415
USB port...........................................417
SYNC® 418
Pairing your phone for the first time.......................424
911 Assist™.........................................438
Vehicle Health Report..................................441
MyFord Touch® (If Equipped) 465
Infotainment display...................................471
Voice recognition.....................................472
Listening to music....................................476
Phone features.......................................497
Information Menu.....................................504
Settings............................................516
Climatefeatures......................................527
Navigation system.....................................530
Appendices 542
Scheduled Maintenance 561
Normal scheduled maintenance and log.....................566
Index 578
The information contained in this publication was correct at the time of going to
print. In the interest of continuous development, we reserve the right to change
specifications, design or equipment at any time without notice or obligation. No
part of this publication may be reproduced, transmitted, stored in a retrieval
system or translated into any language in any form by any means without our
written permission. Errors and omissions excepted.
© Ford Motor Company 2013
8Table of Contents
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Symbol Description Symbol Description Symbol Description
Heated rear
windowInterior
luggage
compartment
releaseJack
Lighting
controlLow tire
pressure
warningMaintain
correct fluid
level
Panic alarmParking aid
systemParking
brake system
Power
steering fluidPower
windows
front and
rearPower
window
lockout
Service
engine soonSide airbagStability
control
Windshield
defrost and
demistWindshield
washer and
wiper
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are capable of collecting and
storing diagnostic information about your vehicle. This potentially
includes information about the performance or status of various systems
and modules in the vehicle, such as engine, throttle, steering or brake
systems. In order to properly diagnose and service your vehicle, Ford
Motor Company, Ford of Canada, and service and repair facilities may
access or share among them vehicle diagnostic information received
through a direct connection to your vehicle when diagnosing or servicing
your vehicle. Additionally, when your vehicle is in for service or repair,
Ford Motor Company, Ford of Canada, and service and repair facilities
may access or share among them data for vehicle improvement purposes.
For U.S. only (if equipped), if you choose to use the SYNC® Vehicle
Health Report, you consent that certain diagnostic information may also
be accessed electronically by Ford Motor Company and Ford authorized
service facilities, and that the diagnostic information may be used for any
purpose. See theSYNC®chapter for more information.
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following: Once 911 Assist (if equipped) is enabled (set ON), 911
Assist may, through any paired and connected cell phone, disclose
to emergency services that the vehicle has been in a crash
involving the deployment of an airbag or, in certain vehicles, the
activation of the fuel pump shut-off. Certain versions or updates
to 911 Assist may also be capable of being used to electronically
or verbally provide to 911 operators the vehicle location (such as
latitude and longitude), and/or other details about the vehicle or
crash or personal information about the occupants to assist 911
operators to provide the most appropriate emergency services. If
you do not want to disclose this information, do not activate the
911 Assist feature. See your SYNC® chapter for more
information.
Additionally, when you connect to Traffic, Directions and
Information (if equipped, U.S. only), the service uses GPS
technology and advanced vehicle sensors to collect the vehicle’s
current location, travel direction, and speed (“vehicle travel
information”), only to help provide you with the directions,
traffic reports, or business searches that you request. If you do
not want Ford or its vendors to receive this information, do not
activate the service. Ford Motor Company and the vendors it uses
to provide you with this information do not store your vehicle
travel information. For more information, see Traffic, Directions
and Information, Terms and Conditions. See your SYNC® chapter
for more information.
CALIFORNIA PROPOSITION 65
WARNING:Some constituents of engine exhaust, certain vehicle
components, certain fluids contained in vehicles and certain
products of component wear contain or emit chemicals known to the
State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Note:Certain components in your vehicle, such as airbag modules,
safety belt pretensioners, and remote control batteries, may contain
perchlorate material. Special handling may apply for service or vehicle
end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate for
more information.
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FORD CREDIT (U.S. ONLY)
Ford Credit offers a full range of financing and lease plans to help you
acquire your vehicle. If you have financed or leased your vehicle through
Ford Credit, thank you for your business.
For your convenience, we offer a number of ways to contact us, as well
as help manage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit, as well as access to
Account Manager, please go to www.fordcredit.com.
REPLACEMENT PARTS RECOMMENDATION
Your vehicle has been built to the highest standards using quality parts. We
recommend that you demand the use of genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled maintenance or repair. You can
clearly identify genuine Ford and Motorcraft parts by looking for the Ford,
FoMoCo or Motorcraft branding on the parts or their packaging.
Scheduled Maintenance and Mechanical Repairs
One of the best ways for you to make sure that your vehicle provides years
of service is to have it maintained in line with our recommendations using
parts that conform to the specifications detailed in this owner’s manual.
Genuine Ford and Motorcraft parts meet or exceed these specifications.
Collision Repairs
We hope that you never experience a collision, but accidents do happen.
Genuine Ford replacement collision parts meet our stringent requirements
for fit, finish, structural integrity, corrosion protection and dent resistance.
During vehicle development, we validate that these parts deliver the
intended level of protection as a whole system. A great way to know for
sure you are getting this level of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement parts are the only
replacement parts that benefit from a Ford Warranty. Damage caused to
your vehicle as a result of the failure of non-Ford parts may not be
covered by the Ford Warranty. For additional information, see the terms
and conditions of the Ford Warranty.
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Note:The driver and front passenger warning are deactivated and
activated independently. When deactivating or activating one seating
position, do not buckle the other position as this will terminate the
process.
Read Steps1-4thoroughly before proceeding with the programming
procedure.
Before following the procedure, make sure that:
•the parking brake is set
•the transmission selector lever is in positionP
•the ignition is off
•the driver and front passenger safety belts are unbuckled
1. Turn the ignition on. DO NOT START THE ENGINE.
2. Wait until the safety belt warning light turns off (about one minute).
3. Wait 10 seconds after the safety belt warning light turns off.
•Step 4 must be completed within 20 seconds after the completion of
Step 3.
4. For the seating position being disabled, buckle then unbuckle the
safety belt three times at a moderate speed, ending in the unbuckled
state.
•After Step 4, the safety belt warning light will be turned on for three
seconds.
5. Within about seven seconds of the light turning off, buckle then
unbuckle the safety belt.
•This will disable the feature for that seating position if it is currently
enabled.
•This will enable the feature for that seating position if it is currently
disabled.
REAR INFLATABLE SAFETY BELT (IF EQUIPPED)
WARNING:Do not attempt to service, repair, or modify the rear
inflatable safety belt as you could be seriously injured or killed.
Note:The rear inflatable safety belts are compatible with most infant
and child safety car seats and belt positioning booster seats when
properly installed. This is because they are designed to fill with a cool
gas at a lower pressure and at a slower rate than traditional airbags.
After inflation, the shoulder portion of the safety belt remains cool to the
touch.
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PRINCIPLES OF OPERATION
WARNING:Airbags do not inflate slowly or gently, and the risk
of injury from a deploying airbag is the greatest close to the trim
covering the airbag module.
WARNING:All occupants of your vehicle, including the driver,
should always properly wear their safety belts, even when an
airbag supplemental restraint system is provided. Failure to properly
wear your safety belt could seriously increase the risk of injury or
death.
WARNING:Airbags can kill or injure a child in a child seat.
Always transport children 12 years old and under in the back
seat and always properly use appropriate child restraints.
WARNING:Never place your arm over the airbag module, as a
deploying airbag can result in serious arm fractures or other
injuries.
WARNING:Airbags can kill or injure a child in a child seat.
Never place a rear-facing child seat in front of an active airbag. If
you must use a forward-facing child seat in the front seat, move the
seat upon which the child seat is installed all the way back.
WARNING:Do not attempt to service, repair, or modify the
airbag supplemental restraint systems or its fuses as you could be
seriously injured or killed. Contact your authorized dealer as soon as
possible.
WARNING:Several airbag system components get hot after
inflation. Do not touch them after inflation as this may result in
serious injury.
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After all occupants have adjusted their seats and put on safety belts, it is
very important that they continue to sit properly. Properly seated
occupants sit upright, lean against the seat back, and center themselves
on the seat cushion, with their feet comfortably extended on the floor.
Sitting improperly can increase the chance of injury in a crash event. For
example, if an occupant slouches, lies down, turns sideways, sits forward,
leans forward or sideways, or puts one or both feet up, the chance of
injury during a crash is greatly increased.
Make sure the front passenger sensing system is operating
properly. SeeCrash Sensors and Airbag Indicatorlater in this
chapter.
Do not attempt to repair or service the system; take your vehicle
immediately to an authorized dealer.
If it is necessary to modify an advanced front airbag system to
accommodate a person with disabilities, contact the Ford Customer
Relationship Center at the phone number shown in theGetting the
services you needsection of theCustomer Assistancechapter, or see
your authorized dealer.
SIDE AIRBAGS
WARNING:Do not place objects or mount equipment on or near
the airbag cover, on the side of the seat backs (of the front
seats), or in front seat areas that may come into contact with a
deploying airbag. Failure to follow these instructions may increase the
risk of personal injury in the event of a crash.
WARNING:Do not use accessory seat covers. The use of
accessory seat covers may prevent the deployment of the side
airbags and increase the risk of injury in an accident.
WARNING:Do not lean your head on the door. The side airbag
could injure you as it deploys from the side of the seat back.
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WARNING:Do not attempt to service, repair, or modify the
airbag, its fuses or the seat cover on a seat containing an airbag,
as you could be seriously injured or killed. Contact your authorized
dealer as soon as possible.
WARNING:If the side airbag has deployed, the airbag will not
function again. The side airbag system (including the seat) must
be inspected and serviced by an authorized dealer. If the airbag is not
replaced, the unrepaired area will increase the risk of injury in a crash.
The side airbags are located on the outboard side of the seat backs of
the front seats. In certain sideways crashes, the airbag on the side
affected by the crash will be inflated. The airbag was designed to inflate
between the door panel and occupant to further enhance the protection
provided occupants in side impact crashes.
The system consists of the
following:
•a tag on the seat back indicating
that side airbags are found on
your vehicle
•side airbags located inside the
seat back of the driver and front
passenger seats.
•crash sensors and monitoring system with readiness
indicator. SeeCrash Sensors and Airbag Indicatorlater in
this chapter.
•front passenger sensing system.
Note:The passenger sensing system will deactivate the passenger
seat-mounted side airbag if it detects an empty passenger seat.
The design and development of the side airbag system included
recommended testing procedures that were developed by a group of
automotive safety experts known as the Side Airbag Technical Working
Group. These recommended testing procedures help reduce the risk of
injuries related to the deployment of side airbags.
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