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Phone issues
Issue Possible
cause(s)Possible solution(s)
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or
special ring tones associated
with the missing contact.
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
SYNC®421
2014 Expedition(exd)
Owners Guide gf, 1st Printing, June 2013
USA(fus)

USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
422SYNC®
2014 Expedition(exd)
Owners Guide gf, 1st Printing, June 2013
USA(fus)

Vehicle Health Report and SYNC Services
(Traffic, Directions and Information) issues
Issue Possible
cause(s)Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
SYNC®423
2014 Expedition(exd)
Owners Guide gf, 1st Printing, June 2013
USA(fus)

Display mode voice commands
“Night”
“Auto”
“Help”
STATUS BARS
The top status bar shows the
current mode, exterior temperature,
time and display icons if you have
enabled Bluetooth or other options.
The bottom status bar shows the
Home icon and may show the Artist
and Title of the currently playing
CD, Artist and Title for Jukebox and
radio.
Customizing Your Home Screen
Depending on your vehicle’s option package and software, your screens
may vary in appearance from the screens shown in this section. Your
features may also be limited depending on your market. Check with an
authorized dealer for availability.
Press the house icon to access the home screen. Here you can:
•Save or view pictures.
•View your current audio settings.
•Display the audio visualizer.
You can split the screen in to two different sections, or you can choose
to have one main view.
•The left side displays an uploaded photo or the map screen.
•The right side displays an uploaded photo or the radio and visualizer.
Loading Photos
Note:The system is not compatible with discs written in Packet Write
mode.
Your system allows you to upload and view up to 32 photos.
Navigation System (If Equipped)429
2014 Expedition(exd)
Owners Guide gf, 1st Printing, June 2013
USA(fus)

Lubricant specifications ...........337
Lug nuts ....................................335
M
MAP DVD - Loading and
Unloading ..................................370
Map icons ..................................475
Map mode ..................................475
Map updates ..............................478
Master lighting switch ................87
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................417
Message center .................106, 111
system check button ..............108
warning messages ...................116
Mirrors ...................................93, 96
fold away ...................................93
programmable memory ............58
side view mirrors (power) .......93
signal ...................................94–95
Moon roof ....................................98
Motorcraft® parts .............293, 341
MyKey ..........................................60
N
Navigation end user license
agreement ..................................489
Navigation features ...................461
O
Octane rating ............................176
P
Pairing other phones ................387Pairing your phone for the
first time ....................................386
Parental MyKey programming ...60
Parking brake ............................201
Parts
(see Motorcraft® parts) ..........341
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................397
Phone redial ..............................391
Playing a DVD in the system ...370
Playing music (by artist,
album, genre, playlist, tracks,
similar) ......................................415
POI categories ...........................470
Point of Interest (POI) .............470
Power deployable running
boards ........................................224
Power distribution box
(see Fuses) .......................261, 265
Power door locks ........................67
Power liftgate ..............................72
Power mirrors .............................93
Powerpoint ................................164
Power steering ..........................213
fluid, checking and adding ....278
fluid, refill capacity ................337
fluid, specifications .................337
Power Windows ...........................92
Privacy information ..................383
Putting a call on/off hold .........389
Q
Quick touch buttons .................478
Index515
2014 Expedition(exd)
Owners Guide gf, 1st Printing, June 2013
USA(fus)