2014 FORD ESCAPE reset

You can: When you select:
3. If you change the language setting, the display indicates
that the system is updating. When complete, SYNC takes
you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information (phonebook, call
history, text messages and paired devices). Factory Defaults
1. Press OK to select.
2. Press OK again when Restore Defaults? appears in
the display.
3. Press OK to confirm.
Completely erase all information stored on SYNC (all
phonebook, call history, text messages and all paired
devices) and return to the factory default settings. Master Reset
Exit the current menu. Return
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below.Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.
Phone issues
Possible solution(s) Possible cause(s) Issue
Review your phone's manual
about audio adjustments. The audio control settings
on your phone may be
affecting SYNC perform-
ance. There is excessive back-
ground noise during a phone
call.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again. This may be a possible
phone malfunction. During a call, I can hear the
other person but they
cannot hear me.
· Go to the website to review
your phone's compatibility. · This is a phone-dependent
feature. SYNC is not able to down-
load my phonebook.
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SYNC™

Phone issues
Possible solution(s) Possible cause(s) Issue
· Try turning off the device,
resetting the device or
removing the device's
battery, then trying again. · This may be a possible
phone malfunction.
· Try pushing your phone-
book contacts to SYNC by
using the Add Contacts
feature.
· Use the SYNCmyphone
feature available on the
website.
· Try pushing your phone-
book contacts to SYNC by
using the Add Contacts
feature. This may be a limitation on
your phone's capability. The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.
· If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
· Remove any pictures or
special ring tones associ-
ated with the missing
contact.
· Go to the website to review
your phone's compatibility. · This is a phone-dependent
feature. I am having trouble
connecting my phone to
SYNC. · Try turning off the device,
resetting the device or
removing the device's
battery, then trying again. · This may be a possible
phone malfunction.
· Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
· Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
· Update your device's firm-
ware.
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SYNC™

Phone issues
Possible solution(s) Possible cause(s) Issue
· Turn off the Auto phone-
book download setting.
· Go to the website to review
your phone's compatibility. · This is a phone-dependent
feature. Text messaging is not
working on SYNC.
· Try turning off the device,
resetting the device or
removing the device's
battery, then trying again. · This may be a possible
phone malfunction.
USB and media issues
Possible solution(s) Possible cause(s) Issue
· Try turning off the device,
resetting the device,
removing the device's
battery, then trying again. This may be a possible
device malfunction. I am having trouble
connecting my device.
· Make sure you are using the
manufacturer's cable.
· Make sure you insert the
USB cable properly into the
device and the USB port.
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures. This is a device limitation. SYNC does not recognize
my device when I turn on the
car.
Make sure you properly
connect the device to SYNC
and that you have pressed
play on your device. · This is a phone-dependent
feature.
· The device is not
connected. Bluetooth audio does not
stream.
· Make sure that all song
details are populated. · Your music files may not
contain the proper artist,
song title, album or genre
information. SYNC does not recognize
music that is on my device.
· Some devices require you
to change the USB settings
from mass storage to MTP
class. · The file may be corrupted.
316
SYNC™

Restricted features
Editing settings while the rear view camera or active park
assist are active
Editing wireless settings Wi-Fi and Wireless
Editing the list of wireless networks
Playing video Videos, Photos and Graphics
Editing the screen's wallpaper or adding new wallpaper
Composing text messages Text Messages
Viewing received text messages
Editing preset text messages
Using the keyboard to enter a destination Navigation
Demo navigation route
Adding or editing Address Book entries or Avoid Areas
Privacy Information
When you connect a cellular phone to
SYNC, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
unread), and call history, including history
of calls when your cell phone was not
connected to the system. In addition, if you
connect a media device, the system
creates and retains an index of supported
media content. The system also records a
short development log of approximately
10 minutes of all recent system activity.
The log profile and other system data may
be used to improve the system and help
diagnose any problems that may occur.The cellular profile, media device index,
and development log remain in your
vehicle unless you delete them and are
generally accessible only in your vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or your vehicle, we recommend
you perform a Master Reset to erase all
stored information.
System data cannot be accessed without
special equipment and access to your
vehicle's SYNC module. Ford Motor
Company and Ford of Canada do not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.
324
MyFord Touch™ (If Equipped)

Only the photograph(s), which meets the
following conditions, display:
• Compatible file formats are as follows:
.jpg, .gif, .png, .bmp
• Each file must be 1.5 MB or less.
• Recommended dimensions: 800 x 384
Sound
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Press the Settings icon > Sound,
then select from the following:
Sound
Bass
Midrange
Treble
Set Balance and Fade
DSP
*
Occupancy Mode*
Speed Compensated Volume
* Your vehicle may not have these sound
settings.
Vehicle
E142607
Press the Settings icon >
Vehicle, then select from the
following:
• Vehicle Health Report
• Rear View Camera
• Enable Valet Mode.
Vehicle Health Report
Turn Automatic Reminders on and off
and set the mileage interval at which you
would like to receive the reports. Press ?
for more information on these selections.When done making your selections, press
Run Vehicle Health Report Now if you
want your report.
You can find more information on Vehicle
Health Report in this chapter. See
Information (page 359).
Rear View Camera
This menu allows you to access settings
for your rear view camera.
E142607
Press the Settings icon >
Vehicle > Rear View Camera,
then select from the following
settings:
• Rear Camera Delay
• Visual Park Aid Alert
• Guidelines.
You can find more information on the rear
view camera in another chapter. See Rear
View Camera (page 156).
Enable Valet Mode
Note:If the system locks, and you need to
reset the PIN, enter 3681 and the system
unlocks.
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.
E142607
1. Press the Settings icon > Vehicle >
Enable Valet Mode.
2. When prompted, enter a four-digit PIN.
After you press Continue, the system locks
until you enter the PIN again.
Settings
Access and adjust system settings, voice
features, as well as phone, navigation and
wireless settings.
329
MyFord Touch™ (If Equipped)

System
E142607
Press the Settings icon >
Settings > System, then select
from the following:
System
Select to have the touchscreen display in English, Spanish
or French. Language
Select to display units in kilometers or miles. Distance
Select to display units in Celsius or Fahrenheit. Temperature
Adjust the volume of voice prompts from the system. System Prompt Volume
Select to have the system beep to confirm choices made
through the touchscreen. Touch Screen Button Beep
Select to have the system beep to confirm button choices
made through the climate or audio system. Touch Panel Button Beep
Have the touchscreen keyboard display in QWERTY or
ABC format. Keyboard Layout
Install any downloaded applications or view the current
software licenses. Install Applications
Select to restore factory defaults. This erases all personal
settings and personal data. Master Reset
Voice Control
E142607
Press the Settings icon >
Settings > Voice Control, then
select from the following:
Voice control
Standard interaction mode provides more detailed inter-
action and guidance. Advanced mode has less audible
interaction and more tone prompts. Interaction Mode
Have the system ask you short questions if it has not
clearly heard or understood your request.
*Confirmation Prompts
Candidate lists are possible results from your voice
commands. The system simply makes a best guess at
your request with these turned off. Media Candidate Lists
330
MyFord Touch™ (If Equipped)

To access Help using the voice commands,
press the voice button, then, after the tone,say "Help". The system provides allowable
voice commands for the current mode.
ENTERTAINMENT
A
B
C
D
E
F
G
H
E161892
AM 1 and AM AST A
FM 1, FM 2 and FM AST B
SIRIUS C
CD D
USB E
Touch this button to scroll down for more options, such as SD Card, BT Stereo
and A/V In F
These buttons change with the media mode you are in. G
Radio memory presets and CD controls. H
Note:Some features may not be available
in your area. Contact an authorized dealer
for more information.
You can access these options using the
touchscreen or voice commands.
Browsing Device Content
When listening to audio on a device, you
can browse through other devices without
having to change sources. For example, if
you are currently listening to audio on an
SD card, you can browse all the artists that
are stored on your USB device.
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MyFord Touch™ (If Equipped)

Sample commands
"Sirius <0-223>"*
"Sports games"*
*
This command is only usable if you have
an active subscription to SIRIUS satellite
radio.
** The commands that have [ ] around the
word means that the word is optional. For
example, if you say, "Play Metallica", this
is the same as the voice command, "Play
[artist] ".
AM/FM Radio
E142611
Touch the AM or FM tab to listen
to the radio.
To change between AM and FM presets,
just touch the AM or FM tab.
Memory Presets
Save a station by pressing and holding one
of the memory preset areas. There is a brief
mute while the radio saves the station.
Sound returns when finished.
HD Radio
Touch this button to turn HD Radio on. The
light on the button illuminates when the
feature is on. HD Radio allows you to
receive radio broadcasts digitally, where
available, providing free, crystal-clear
sound. See HD Radio information later in
this chapter.
Scan
Touch this button to go to the next strong
AM or FM radio station. The light on the
button illuminates when the feature is on.Options
Sound Settings
Touch this button to adjust settings for:
•Bass
• Midrange
• Treble
• Balance and Fade
• DSP (Digital Signal processing)
• Occupancy Mode
• Speed Compensated Volume.
Note:Your vehicle may not have all these
sound settings.
Set PTY for Seek/Scan
This allows you to select a category of
music you would like to search for. You can
then choose to either seek or scan for the
stations playing that category.
RDS Text Display
This allows you to view the information
broadcast by FM stations.
AST
AST (Autostore) allows you to have the
system automatically store the six
strongest stations in your current location.
TAG Button
This feature is available when HD Radio is
on, and allows you to tag a song to
download later. When you select On,TA G
appears on-screen when HD Radio is
active. You can touch TA G to save the
information of the song that is playing.
When you plug in your portable music
player, the information transfers, if
supported by your device. When you are
connected to iTunes, the tags appear to
remind you of the songs you would like to
download. See HD Radio information later
in this chapter.
338
MyFord Touch™ (If Equipped)