2014 FORD E SERIES phone

•Ford Genuine Accessories
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center.
In order to help serve you better, please have the following information
available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading.
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
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If your vehicle must be serviced while you are traveling or living
in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel, contact the nearest
authorized dealer. If the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
For customers in Guam, the Commonwealth of the Northern
Mariana Islands (CNMI), America Samoa, and the U.S. Virgin
Islands, please feel free to call our Toll-Free Number:
(800) 841-FORD (3673)
If your vehicle must be serviced while you are traveling or living
in Puerto Rico, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
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If your vehicle must be serviced while you are traveling or living
in the Middle East, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest
authorized dealer. In the event your inquiry is unresolved,
communicate your concern with the dealership’s Sales Manager,
Service Manager or Customer Relations Manager. If you require
additional assistance or clarification, please contact the
respective Customer Relationship Center as previously listed.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
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authorized Ford dealer for the manufacturer’s limited warranty details,
and request a copy of the Ford Licensed Accessories product limited
warranty from the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Ask an authorized dealer for specific
weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems that are equipped with radio transmitters, for
example, two-way radios, telephones and theft alarms. Any such
equipment installed in your vehicle should comply with Federal
Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulations and should be
installed only by an authorized dealer.
•An authorized dealer needs to install mobile communications systems.
Improper installation may harm the operation of your vehicle,
particularly if the manufacturer did not design the mobile
communication system specifically for automotive use.
•If you or an authorized Ford dealer add any non-Ford custom
electrical or electronic accessories or components to your vehicle, you
may adversely affect battery performance and durability. In addition,
you may also adversely affect the performance of other electrical
systems in the vehicle.
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D.Phone:Press this button to access the phone features of the SYNC®
system. See theSYNC®chapter for more information.
E.MENU:Press this button to access different audio system features.
•If your vehicle is equipped with satellite radio, you can access
different menus by pressingOK.
•Set the time by pressingMENUuntilSET HOURSorSET
MINUTESappears and using the arrow buttons to adjust the time.
•Set the strongest stations on the radio frequency by pressingMENU
untilAUTOSETappears.AUTOSETdoes not override your original
presets.
•SPEEDVOL(speed compensated volume) allows you to adjust radio
volume to compensate for noise levels when vehicle speed increases.
•Track/Folderis only available on MP3 files when in CD mode. In
track mode, pressing theSEEKarrows allows you to scroll through
all the tracks on the disc. In folder mode, pressing theSEEKarrows
allows you to scroll through all the tracks within the selected folder.
Press theFOLDERbuttons to access other folders.
•COMPRESS(Compression) is only available in CD and MP3 modes.
Switching compression on brings the soft and loud passages together
for a more consistent listening level. Use theSEEKbuttons and up
and down arrow buttons to switch it on and off.
F.AUX:Press this button to access the media features of the SYNC®
system. See theSYNC®chapter for more information.
G.SEEK:
•In radio mode, press and release these buttons to go to the next (or
previous) preset radio station or disc track.
•In CD and MP3 modes, press these buttons to select the next (or
previous) track, or press and hold to advance (or reverse) within the
same track.
H.Play, Pause and OK:
•Play and Pause allow you to play or pause a track when listening to a
CD.
•OKallows you to confirm commands with phone and media features
of the SYNC system. See theSYNC®chapter for more information.
I.SHUFFLE:Play music on the selected CD or MP3 folder in random
order.
J.Folder:Press this button to access the next folder on an MP3 disc.
K.Folder:Press this button to access the previous folder on an MP3
disc.
L.FF:Press this button to manually fast forward in a CD track or MP3
file.
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AUXILIARY INPUT JACK
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
WARNING:For safety reasons, do not connect or adjust the
settings on your portable music player while your vehicle is
moving.
WARNING:Store the portable music player in a secure location,
such as the center console or the glove box, when your vehicle is
moving. Hard objects may become projectiles in a crash or sudden stop,
which may increase the risk of serious injury. The audio extension cable
must be long enough to allow the portable music player to be safely
stored while your vehicle is moving.
The auxiliary input jack allows you
to connect and play music from
your portable music player through
your vehicle speakers. You can use
any portable music player designed
for use with headphones. Your audio
extension cable must have male
18-inch (3.5 millimeter) connectors
at each end.
1. Switch off the engine, radio and portable music player. Set the
parking brake and put the transmission in positionP.
2. Plug the extension cable from the portable music player into the
auxiliary input jack.
3. Switch the radio on. Select either a tuned FM station or a CD.
4. Adjust the volume as desired.
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SYNC is an in-vehicle communications system that works with your
Bluetooth-enabled cellular phone and portable media player. This allows
you to:
•Make and receive calls.
•Access and play music from your portable music player.
•Use 911 Assist, Vehicle Health Report and SYNC Services (Traffic,
Directions & Information) (if equipped).
•Use applications, such as Pandora and Stitcher, via SYNC AppLink™
(if applicable).
•Access phonebook contacts and music via voice commands.
•Stream music from your connected phone.
•Text message.
•Use the advanced voice recognition system.
•USB device charging (if your device supports this).
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When using SYNC:
•Do not operate playing devices if the power cords or cables are
broken, split or damaged. Place cords and cables out of the way, so
they do not interfere with the operation of pedals, seats,
compartments or safe driving abilities.
•Do not leave playing devices in your vehicle during extreme conditions
as it could cause them damage. See your device’s manual for further
information.
•Do not attempt to service or repair the system. See your authorized
dealer.
For your safety, some SYNC functions are speed-dependent. Their use is
limited to when your vehicle is traveling at speeds under 3 mph (5 km/h).
Make sure that you review your device’s manual before using it with SYNC.
Privacy Information
When a cellular phone is connected to SYNC, the system creates a profile
within your vehicle that is linked to that cellular phone. This profile is
created in order to offer you more cellular features and to operate more
efficiently. Among other things, this profile may contain data about your
cellular phone book, text messages (read and unread), and call history,
including history of calls when your cell phone was not connected to the
system. In addition, if you connect a media device, the system creates and
retains an index of supported media content. The system also records a
short development log of approximately 10 minutes of all recent system
activity. The log profile and other system data may be used to improve the
system and help diagnose any problems that may occur.
The cellular profile, media device index, and development log remain in
the vehicle unless you delete them and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use the system or the vehicle, we recommend you
perform a Master Reset to erase all stored information.
System data cannot be accessed without special equipment and access to
the vehicle’s SYNC module. Ford Motor Company and Ford of Canada do
not access the system data for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist, Vehicle Health
Report, and Traffic, Directions and Information.
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