2014 FORD E SERIES service

Vehicle Health Report and SYNC Services (Traffic, Directions and
Information) issues
Issue Possible
cause(s)Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
342SYNC®
2014 Econoline(eco)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

Potential Station Issues
Issue Cause Action
Sound fading or
blending in and out.The radio is shifting
between analog and
digital audio.No action required.
The reception issue
may clear up as you
continue to drive.
There is an audio
mute delay when
selecting HD2 or HD3,
multicast preset or
Direct Tune.The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.No action required.
This is normal
behavior. Wait until
the audio is available.
Cannot access HD2 or
HD3 multicast channel
when recalling a
preset or from a direct
tune.The previously stored
multicast preset or
direct tune is not
available in your
current reception area.No action required.
The station is not
available in your
current location.
Text information does
not match currently
playing audio.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
There is no text
information shown for
currently selected
frequency.Data service issue by
the radio broadcasterFill out the station
issue form at website
listed below.
*
HD2-HD7 stations not
found when Scan is
pressed.Pressing Scan disables
HD2-HD7 channel
search.No action required.
This is normal
behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio
logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not responsible for the content
sent using HD Radio technology. Content may be changed, added or
deleted at any time at the station owner’s discretion.
362Navigation System (If Equipped)
2014 Econoline(eco)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

Sirius® Information
Note:Sirius reserves the unrestricted right to change, rearrange, add or
delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming
changes.
Sirius satellite radio is a
subscription-based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory-installed Sirius satellite
radio system includes hardware and
a limited subscription term that begins on the date of sale or lease of
your vehicle. See an authorized dealer for availability.
For more information on extended subscription terms (a service fee is
required), the online media player and a list of Sirius satellite radio
channels, and other features, please visit www.siriusxm.com in the
United States, www.sirius.ca in Canada, or call Sirius at 1-888-539-7474.
Satellite radio electronic serial number (ESN):You need your ESN
to turn on, modify or track your satellite radio account. The ESN is on
the System Information Screen (SR ESN: XXXXXXXXXXXX). To access
your ESN, touch the I button on the navigation screen, and then select
the System Info tab.
Potential reception issues
Antenna
obstructionsFor optimal reception performance, keep the
antenna clear of snow and ice build-up and
keep luggage and other materials as far away
from the antenna as possible.
TerrainHills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking garages,
dense tree foliage and thunderstorms can
interfere with your reception.
Navigation System (If Equipped)367
2014 Econoline(eco)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

Potential reception issues
Station overloadWhen you pass a ground-based
broadcast-repeating tower, a stronger signal
may overtake a weaker one and the audio
system may mute.
Satellite radio signal
interferenceYour display may show ACQUIRING... to
indicate the interference and the audio
system may mute.
Troubleshooting tips
Radio Display Condition Possible Action
Acquiring... Radio requires more
than two seconds to
produce audio for the
selected channel.No action required.
This message should
disappear shortly.
Sat Fault/Sirius
System FailureThere is an internal
module or system
failure present.If this message does
not clear shortly, or
with an ignition key
cycle, your receiver
may have a fault. See
an authorized dealer
for service.
Invalid Channel. The channel is no
longer available.Tune to another
channel or choose
another preset.
Unsubscribed Channel. Your subscription does
not include this
channel.Contact Sirius at
1-888-539-7474 to
subscribe to the
channel, or tune to
another channel.
No Signal. The signal is lost from
the Sirius satellite or
Sirius tower to your
vehicle antenna.The signal is blocked.
When you move into
an open area, the
signal should return.
368Navigation System (If Equipped)
2014 Econoline(eco)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

Troubleshooting tips
Radio Display Condition Possible Action
Updating. Update of channel
programming in
progress.No action required.
The process may take
up to three minutes.
Call Sirius
1–888–539–7474.Your satellite service is
no longer available.Contact Sirius at
1-888-539-7474 to
resolve subscription
issues.
No Channels Available. All the channels in the
selected channels are
either skipped or
locked.Use the channel guide
to turn off theLock
orSkipfunction on
that station.
Subscription Updated. Sirius has updated the
channels available for
your vehicle.No action required.
CD
Press the MEDIA hard button, and then select the CD tab on
the touchscreen. If there is no disc in the system, NO DISC
appears in the status bar and you cannot access the CD screen.
Once a disc is loaded, you can choose from Scan, Compress, Repeat,
Shuffle, Track List and Record.
When you select: You can:
ScanHear a brief sampling of all listenable tracks.
CompressTurn the compression feature on and off. This
feature boosts more quiet music and lowers
louder music to minimize the need for volume
adjustment.
RepeatHear the selected track continuously.
ShufflePlay the tracks in a random order.
Track ListView a list of the tracks.
RecordSave the CD or CD tracks into the Jukebox to
hear them played later.
Navigation System (If Equipped)369
2014 Econoline(eco)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

Press the I (information) button, then select Sirius Travel Link.
Choose from any of the following services:
When you select: You can:
Traffic On RouteIdentify traffic incidents on your route, nearby
your vehicle’s current location or near any of
your favorite places (if programmed). Traffic Nearby
My Places
WeatherView the nearby weather, current weather, or
the 5–day forecast for the chosen area. Select
Weather Map to see storms, radar
information, charts and winds. Select Area to
select from a listing of weather locations. In
addition, you can view ski conditions for a
specific area.
Fuel PricesView fuel prices at stations close to your
vehicle’s location or on an active navigation
route.
Movie ListingsView nearby movie theaters and their show
times (if available).
Sports Info.View scores and schedules from a variety of
sports. You can also save up to 10 favorite
teams for easier access. The score
automatically refreshes when a game is in
progress.
Sirius Travel Link Voice Commands
Press the voice button and, after the tone, say “Travel Link”,
then any of the commands in the following chart:
“TRAVEL LINK”
“5–day weather forecast” “NBA schedule”
“Baseball schedule” “NBA scores”
“Baseball scores” “NFL schedule”
“College basketball schedule” “NFL scores”
“College basketball scores” “NHL schedule”
“College football schedule” “NHL scores”
378Navigation System (If Equipped)
2014 Econoline(eco)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

System Information
Press the I (information) button, then select System
Information.
In this screen, you can view the following options:
•Phone number for your Customer Service Center
•Current system versions installed
•Current Sirius Radio ESN
•Sirius Travel Link ESN.
Note:Not all tab selections may be available in all markets. Check with
an authorized dealer for availability.
Help
The Help screen allows you to view basic information about controls and
driving restrictions as well as traffic legend information and basic voice
commands available in various modes.
If you select: You can:
Basic OperationView hard buttons on your navigation system.
Press the desired icon to view the button
description.
Driving RestrictionView the system’s driving restriction.
Traffic LegendView the color code for the Speed and Flow
of roads on the navigation system. You can
also select Traffic Incidents to help you
differentiate between viewed and unviewed
incidents.
Voice CommandsView a brief listing of possible voice
commands in a specific mode.
380Navigation System (If Equipped)
2014 Econoline(eco)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

Programming a Destination Using Voice Commands
Press the voice button on the steering wheel.
If you want to: Say:
Enter an address. “Destination street address”
Enter an intersection. “Destination intersection”
Find a point of interest
(POI) by its category.“Destination nearest ” or
“Destination nearest POI”
Find a point of interest
(POI) by its name.“Destination POI”
Go to a previous
destination.“Destination previous destination”
Go to your home
location.“Destination home”
Use a nametag from
your address book.“Destination ”
Get help. “Help”
Note:If you set the system language to French or Spanish, you need to
spell out the city and street names. When in Spelling Mode, you may
speak letters or say, “Line #”. The system works even if you have made a
spelling error.
POI Categories
Your system offers a variety of POI (Point of Interest) categories.
Main Categories
Food/Drink & Dining Automotive
Travel & Transportation Shopping
Financial Entertainment & Arts
Emergency Recreation & Sports
Community Government
Health & Medicine Domestic Services
Within these main categories, there are subcategories, which contain
more listings:
Subcategories
Restaurant
Auto Dealership
390Navigation System (If Equipped)
2014 Econoline(eco)
Owners Guide gf, 1st Printing, November 2012
USA(fus)