Opening and Closing the Hood.............209
Under Hood Overview - 2.0L Hybrid......210
Engine Oil Dipstick........................................212
Engine Oil Check...........................................212
Engine Coolant Check.................................213
Automatic Transmission Fluid
Check.............................................................217
Brake Fluid Check..........................................217
Power Steering Fluid Check......................217
Washer Fluid Check......................................217
Fuel Filter..........................................................217
Changing the 12V Battery..........................218
Checking the Wiper Blades......................219
Changing the Wiper Blades......................219
Adjusting the Headlamps..........................221
Removing a Headlamp
..............................222
Changing a Bulb...........................................222
Bulb Specification Chart...........................227
Changing the Engine Air Filter.................229
Vehicle Care
General Information
....................................232
Cleaning Products.......................................232
Cleaning the Exterior
..................................232
Waxing
.............................................................233
Cleaning the Engine
....................................233
Cleaning the Windows and Wiper Blades..........................................................234
Cleaning the Interior...................................234
Cleaning the Instrument Panel and Instrument Cluster Lens.......................234
Cleaning Leather Seats
.............................235
Repairing Minor Paint Damage
..............236
Cleaning the Alloy Wheels
.......................236
Vehicle Storage
............................................236
Wheels and Tires
Temporary Mobility Kit..............................239
Tire Care
..........................................................245
Using Snow Chains.....................................259 Tire Pressure Monitoring System..........259
Technical Specifications
...........................263
Capacities and Specific- ations
Engine Specifications
................................265
Motorcraft Parts..........................................266
Vehicle Identification Number................267
Vehicle Certification Label.......................267
Transmission Code Designation............268
Technical Specifications..........................269
Audio System
General Information
....................................272
Audio unit - Vehicles With: AM/FM/CD/ SYNC.............................................................273
Audio unit - Vehicles With: Premium AM/ FM/CD..........................................................275
Audio unit - Vehicles With: Sony AM/FM/ CD
...................................................................277
Digital Radio
..................................................280
Satellite Radio..............................................282
Audio Input Jack...........................................285
USB Port
.........................................................285
Media Hub......................................................286
SYNC™
General Information
...................................287
Using Voice Recognition...........................289
Using SYNC™ With Your Phone.............291
SYNC™ Applications and Services......302
Using SYNC™ With Your Media Player...........................................................308
SYNC™ Troubleshooting
..........................316
MyFord Touch ™
General Information
....................................322
Settings...........................................................330
Entertainment...............................................341
Phone...............................................................359
4
C-MAX (CCG) Table of Contents
Battery
Battery acid
Brake fluid - non petroleum
based
Brake system
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature Engine oil
Explosive gas
Fan warning
Fasten safety belt
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard warning flashers
Heated rear window
Heated windshield
Interior luggage compartment
release
Jack
Keep out of reach of children
Lighting control
8
C-MAX (CCG) Introduction E71340 E91392 E161353
POWER LIFTGATE (IF EQUIPPED)
WARNINGS
It is extremely dangerous to ride in a
cargo area, inside or outside of a
vehicle. In a collision, people riding in
these areas are more likely to be seriously
injured or killed. Do not allow people to ride
in any area of your vehicle that is not
equipped with seats and safety belts. Be
sure everyone in your vehicle is in a seat
and using a safety belt properly. Make sure to close and latch the
liftgate to prevent drawing exhaust
fumes into your vehicle. This will also
prevent passengers and cargo from falling
out. If you must drive with the liftgate open,
keep the vents or windows open so outside
air comes into your vehicle. Failure to
follow this warning could result in serious
personal injury. Keep keys out of reach of children.
Do not allow children to play near an
open or moving power liftgate.
Note:
Cycling the ignition while the liftgate
is power closing and is near the latch may
cause the liftgate to reverse to full open
position. Make sure that you close the
liftgate before operating or moving the
vehicle, especially in an enclosure, like a
garage or a parking structure. You could
damage the liftgate or its components.
Note: Do not hang anything, for example a
bike rack, from the spoiler, glass or liftgate.
This could damage the liftgate and its
components.
If the vehicle is running, the liftgate will only
operate with the transmission in park.
Three warning tones will sound once as
the liftgate begins to power close. Five
short chimes indicate a problem with the
open or close request, caused by: •
the ignition is on and the transmission
is not in P;
• or the battery voltage is below the
minimum operating voltage;
• or the vehicle speed is at or above 3
mph (5 km/h).
If the liftgate falls to the closed direction
after the liftgate has stopped in the open
position, four short warning chimes
indicate excessive weight on the gate or a
possible gas strut failure. Have the system
checked by an authorized dealer if you still
have the issue after you remove the load.
Opening and Closing the Liftgate WARNING
Make sure all persons are clear of the
power liftgate area before using the
power liftgate control.
Note:
Be careful when opening or closing
the liftgate in a garage or other enclosed
area to avoid damaging the liftgate.
Note: Do not leave the liftgate open while
driving. This could damage the liftgate and
its components.
Note: You can stop the liftgate movement
direction with a second press of the
instrument panel button or the control
button on the liftgate, a second press of the
transmitter button, or by using a kicking
motion with your foot for hands-free
liftgates.
From the Instrument Panel Press the instrument panel
button.
With the Remote Control Press the remote control button
twice within three seconds.
60
C-MAX (CCG) LocksE138633 E138630
Note:
Some warning indicators appear in
the information display and function the
same as a warning lamp but do not display
when you start your vehicle.
Anti-Lock Braking System If it lights when you are driving,
this indicates a malfunction. You
will continue to have normal
braking (without anti-lock braking system)
unless the brake system warning lamp also
lights. Have the system checked by an
authorized dealer.
Battery If it lights while driving, this
indicates a malfunction. Switch
off all unnecessary electrical
equipment and have the system checked
by an authorized dealer immediately.
Brake System Lights when you engage the
parking brake with the ignition
on.
If it lights when you are driving, check that
you do not have the parking brake
engaged. If you do not have the parking
brake engaged, this indicates low brake
fluid level or a brake system malfunction.
Have the system checked immediately by
an authorized dealer. WARNING
Driving your vehicle with the warning
lamp on is dangerous. A significant
decrease in braking performance
may occur. It will take you longer to stop
your vehicle. Have your vehicle checked by
your authorized dealer immediately. Driving
extended distances with the parking brake
engaged can cause brake failure and the
risk of personal injury. Cruise Control (If Equipped)
Lights when you switch on this
feature.
Direction Indicator Lights when you switch on the
left or right direction indicator or
hazard warning flasher. If the
indicators stay on or flash faster, check for
a burned out bulb. See
Changing a Bulb
(page 222).
Door Ajar Displays when the ignition is on
and any door is not completely
closed.
Engine and Motor Coolant
Temperature Lights when the engine or motor
coolant temperature is high.
Stop the vehicle as soon as
possible, switch off the engine and let cool.
Engine Oil If it lights with the engine running
or while you are driving, this
indicates a malfunction. Stop
your vehicle as soon as it is safe to do so
and switch off the engine. Check the engine
oil level. See Engine Oil Check (page
212).
Note: Do not resume your journey if it lights
despite the level being correct. Have the
system checked by an authorized dealer
immediately.
EV Now Lights when you select this
feature on. See Hybrid Electric
Vehicle
(page 129).
84
C-MAX (CCG) Instrument Cluster E144522 E71340 E144814
Action
Message
Displayed when the start/stop button is pressed to shut off
the engine and a Intelligent Access Key is not detected inside the vehicle.
Restart Now or Key is
Needed
Displayed when the vehicle is in the Accessory ignition state.
Accessory Power Active
Displayed as a reminder to press the brake while starting the vehicle.
Press Brake to Start
Displayed as a reminder to apply the brake and push the startbutton to start the vehicle.
Press Brake + Start
Button
Displayed as needed by the system for proper function.
Place Key in Backup Slot
Displayed during spare key programming, when an intelligentaccess key is programmed to the system.
Key Programmed x Keys
Total
Displayed during spare key programming when the maximumnumber of keys have been programmed.
Max Number of Keys
Learned
Displayed when an attempt is made to program a spare keyusing two existing MyKeys.
Could Not Program
Integrated Key
Maintenance Action
Message
Stop the vehicle as soon as safely possible, turn off the engine.Check the oil level. If the warning stays on or continues to
come on with your engine running, contact your authorized dealer as soon as possible.
LOW Engine Oil Pressure
Displayed when the engine oil life remaining is 10% or less.See Engine Oil Check (page 212).
Change Engine Oil Soon
Displayed when the oil life left reaches 0%.
See Engine Oil
Check (page 212).
Oil Change Required
Indicates the brake fluid level is low and the brake system
should be inspected immediately.
See Brake Fluid Check
(page 217).
Brake Fluid Level LOW
Displays when the brake system needs servicing. Stop thevehicle in a safe place. Contact your authorized dealer.
Check Brake System
Displays when the engine coolant temperature is excessively high.
Engine Coolant Overtem-
perature
101
C-MAX (CCG) Information Displays
Action
Message
Displays when the motor coolant temperature is excessively high.
Motor Coolant Overtem-
perature
Displayed when the kit needs service. See your authorized dealer.
Service Tire Mobility Kit
Informs the driver that the powertrain needs service due to apowertrain malfunction.
See Manual
Displays when EV functionality is disabled and the engine is
running to maintain oil quality. See Engine Oil Check (page
212).
Oil Maintenance
MyKey Action
Message
Displayed during key programming when MyKey cannot be programmed.
MyKey Not Created
Displays when MyKey is active.
MyKey Active Drive
Safely
Displays when a MyKey is in use and the MyKey speed limit is
on and the vehicle speed is approaching 80 mph (130 km/h).
Near Vehicle Top Speed
Displays when a MyKey is in use and the MyKey speed limit is reached.
Vehicle at Top Speed of
MyKey Setting
Displays when MyKey is active.
Check Speed Drive
Safely
Displays when a MyKey is in use and Belt-Minder is activated.
Buckle Up to Unmute
Audio
Displays when a MyKey is in use and Traction control is activated.
Traction Control On -
MyKey Setting
Displays when a MyKey is in use and park aid is activated.
MyKey Park Aid Cannot
Be Deactivated
102
C-MAX (CCG) Information Displays
Engine coolant reservoir cap. See Engine Coolant Check (page 213).
A
Engine oil filler cap. See
Engine Oil Check (page 212).
B
Engine oil dipstick. See
Engine Oil Dipstick (page 212).
C
Engine air filter cover. See
Changing the Engine Air Filter (page 229).
D
Inverter system controller.
E
Brake fluid reservoir cap. See
Brake Fluid Check (page 217).
F
Power distribution box. See
Fuses (page 200).
G
Inverter system controller coolant reservoir cap.
H
Windshield washer fluid reservoir cap. See
Washer Fluid Check (page 217).
I
211
C-MAX (CCG) MaintenanceABCDEFG
HIE162485
ENGINE OIL DIPSTICK
MINA
MAX
B
ENGINE OIL CHECK
Note: Check the level before starting the
engine.
Note: Make sure that the level is between
the MIN and the MAX marks.
1. Make sure that your vehicle is on level ground.
2. Turn the engine off and wait 10 minutes
for the oil to drain into the oil pan.
3. Remove the dipstick and wipe it with a clean, lint-free cloth. Replace the
dipstick and remove it again to check
the oil level.
If the level is at the MIN mark, add oil
immediately.
Adding Engine Oil
Note: Do not remove the filler cap when
the engine is running.
Note: Do not add oil further than the MAX
mark. Oil levels above the MAX mark may
cause engine damage. Only use oils certified for gasoline engines
by the American Petroleum Institute (API).
An oil with this trademark symbol
conforms to the current engine and
emission system protection standards and
fuel economy requirements of the
International Lubricants Specification
Advisory Council (ILSAC), comprised of
U.S. and Japanese automobile
manufacturers.
1. Remove the filler cap.
2. Add engine oil that meets the Ford
specifications. See Capacities and
Specifications (page 265).
3. Replace the filler cap. Turn it until you feel a strong resistance.
Resetting the Oil Life Monitoring
System
Note: Reset the oil life monitoring only after
an oil change.
1. Turn the ignition key to the on position.
Do not start the engine. For vehicles
with push-button start, press and hold
the start button for two seconds
without pressing the brake pedal. Do
not attempt to start the engine.
2. Press both the accelerator and brake pedals at the same time.
3. Keep both pedals fully pressed.
212
C-MAX (CCG) MaintenanceAB
E169062 E142732