2014 FORD C MAX HYBRID Engine

Windshield Washers.....................................69
Rear Window Wiper and Washers...........70
Lighting
Lighting Control................................................71
Autolamps..........................................................71
Instrument Lighting Dimmer......................72
Headlamp Exit Delay.....................................73
Daytime Running Lamps.............................73
Front Fog Lamps.............................................73
Direction Indicators
........................................73
Interior Lamps..................................................73
Ambient Lighting
............................................75
Windows and Mirrors
Power Windows
..............................................76
Global Opening
................................................77
Exterior Mirrors
.................................................77
Interior Mirror
....................................................79
Sun Visors
.........................................................79
Sun Shades
......................................................79
Instrument Cluster
Gauges................................................................81
Warning Lamps and Indicators.................83
Audible Warnings and Indicators.............87
Information Displays
General Information
.....................................88
Information Messages
.................................98
Climate Control
Automatic Climate Control......................105
Hints on Controlling the Interior Climate
.........................................................107
Heated Windows and Mirrors
..................107
Cabin Air Filter
...............................................108
Remote Start
.................................................108 Seats
Sitting in the Correct Position...................110
Head Restraints.............................................110
Manual Seats
..................................................112
Power Seats.....................................................113
Rear Seats........................................................115
Heated Seats...................................................115
Rear Seat Armrest
.........................................116
Universal Garage Door Opener
Universal Garage Door Opener.................117
Auxiliary Power Points
Auxiliary Power Points.................................121
Storage Compartments
Center Console..............................................123
Overhead Console
........................................123
Starting and Stopping the Engine
General Information
....................................124
Ignition Switch
...............................................124
Keyless Starting.............................................124
Starting a Gasoline Engine
........................125
Engine Block Heater.....................................127
Unique Driving Character- istics
Hybrid Electric Vehicle
................................129
Fuel and Refueling
Safety Precautions
.......................................135
Fuel Quality.....................................................136
Running Out of Fuel
.....................................137
Refueling..........................................................138
Fuel Consumption........................................142
Emission Control System..........................143
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C-MAX (CCG) Table of Contents

Opening and Closing the Hood.............209
Under Hood Overview - 2.0L Hybrid......210
Engine Oil Dipstick........................................212
Engine Oil Check...........................................212
Engine Coolant Check.................................213
Automatic Transmission Fluid
Check.............................................................217
Brake Fluid Check..........................................217
Power Steering Fluid Check......................217
Washer Fluid Check......................................217
Fuel Filter..........................................................217
Changing the 12V Battery..........................218
Checking the Wiper Blades......................219
Changing the Wiper Blades......................219
Adjusting the Headlamps..........................221
Removing a Headlamp
..............................222
Changing a Bulb...........................................222
Bulb Specification Chart...........................227
Changing the Engine Air Filter.................229
Vehicle Care
General Information
....................................232
Cleaning Products.......................................232
Cleaning the Exterior
..................................232
Waxing
.............................................................233
Cleaning the Engine
....................................233
Cleaning the Windows and Wiper Blades..........................................................234
Cleaning the Interior...................................234
Cleaning the Instrument Panel and Instrument Cluster Lens.......................234
Cleaning Leather Seats
.............................235
Repairing Minor Paint Damage
..............236
Cleaning the Alloy Wheels
.......................236
Vehicle Storage
............................................236
Wheels and Tires
Temporary Mobility Kit..............................239
Tire Care
..........................................................245
Using Snow Chains.....................................259 Tire Pressure Monitoring System..........259
Technical Specifications
...........................263
Capacities and Specific- ations
Engine Specifications
................................265
Motorcraft Parts..........................................266
Vehicle Identification Number................267
Vehicle Certification Label.......................267
Transmission Code Designation............268
Technical Specifications..........................269
Audio System
General Information
....................................272
Audio unit - Vehicles With: AM/FM/CD/ SYNC.............................................................273
Audio unit - Vehicles With: Premium AM/ FM/CD..........................................................275
Audio unit - Vehicles With: Sony AM/FM/ CD
...................................................................277
Digital Radio
..................................................280
Satellite Radio..............................................282
Audio Input Jack...........................................285
USB Port
.........................................................285
Media Hub......................................................286
SYNC™
General Information
...................................287
Using Voice Recognition...........................289
Using SYNC™ With Your Phone.............291
SYNC™ Applications and Services......302
Using SYNC™ With Your Media Player...........................................................308
SYNC™ Troubleshooting
..........................316
MyFord Touch ™
General Information
....................................322
Settings...........................................................330
Entertainment...............................................341
Phone...............................................................359
4
C-MAX (CCG) Table of Contents

Battery
Battery acid
Brake fluid - non petroleum
based
Brake system
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature Engine oil
Explosive gas
Fan warning
Fasten safety belt
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard warning flashers
Heated rear window
Heated windshield
Interior luggage compartment
release
Jack
Keep out of reach of children
Lighting control
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C-MAX (CCG) Introduction E71340 E91392 E161353

Low tire pressure warning
Maintain correct fluid level
Note operating instructions
Panic alarm
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Service engine soon
Side airbag
Shield the eyes
Stability control
Windshield wash and wipe DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company,
Ford of Canada, and service and repair
facilities may access or share among them
vehicle diagnostic information received
through a direct connection to your vehicle
when diagnosing or servicing your vehicle.
Additionally, when your vehicle is in for
service or repair, Ford Motor Company,
Ford of Canada, and service and repair
facilities may access or share among them
data for vehicle improvement purposes.
For U.S. only (if equipped), if you choose
to use the SYNC Vehicle Health Report,
you consent that certain diagnostic
information may also be accessed
electronically by Ford Motor Company and
Ford authorized service facilities, and that
the diagnostic information may be used
for any purpose. See SYNC™ (page 287).
Event Data Recording
This vehicle is equipped with an event
data recorder. The main purpose of an
event data recorder is to record, in
certain crash or near crash-like
situations, such as an airbag
deployment or hitting a road obstacle;
this data will assist in understanding
how a vehicle
’s systems performed.
The event data recorder is designed to
record data related to vehicle dynamics
and safety systems for a short period
of time, typically 30 seconds or less.
9
C-MAX (CCG) Introduction E139213 E167012

vendors it uses to provide you with this
information do not store your vehicle
travel information. For more
information, see Traffic, Directions and
Information, Terms and Conditions.
See SYNC™ (page 287).
CALIFORNIA PROPOSITION 65 WARNING
Some constituents of engine
exhaust, certain vehicle components,
certain fluids contained in vehicles
and certain products of component wear
contain or emit chemicals known to the
State of California to cause cancer and
birth defects or other reproductive harm. PERCHLORATE
Certain components in your vehicle such
as airbag modules, safety belt
pretensioners and remote control batteries
may contain perchlorate material. Special
handling may apply for service or vehicle
end of life disposal. For more information
visit:
Web Address
www.dtsc.ca.gov/hazardouswaste/ perchlorate
FORD CREDIT
(U.S. Only)
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
For your convenience we offer a number
of ways to contact us, as well as help
manage your account. Phone: 1-800-727-7000
For more information regarding Ford Credit,
as well as access Account Manager, please
go to www.fordcredit.com.
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner
’s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish,
structural integrity, corrosion protection
and dent resistance. During vehicle
development we validate these parts
deliver the intended level of protection as
a whole system. A great way to know for
sure you are getting this level of protection
is to use genuine Ford replacement
collision parts.
11
C-MAX (CCG) Introduction

CREATING A MYKEY
Use the information display to create a
MyKey:
1. Insert the key you want to program into
the ignition. If your vehicle is equipped with
a push-button start, hold the intelligent
access key next to the steering column.
Details on the correct fob placement and
position is in another chapter. See
Starting and Stopping the Engine (page
124).
2. Switch the ignition on.
3. Access the main menu on the
information display controls, and select
Settings
and then MyKey by pressing OK
or the > button.
4. Press
OK or the > button to select
Create MyKey.
5. When prompted, hold the
OK button
until you see a message informing you to
label this key as a MyKey. The key will be
restricted at your vehicle's next start.
MyKey is successfully created. Make sure
you label it so you can distinguish it from
the admin keys.
You can also program configurable
settings for the key(s). Refer to
Programming/Changing Configurable
Settings
.
Programming/Changing
Configurable Settings
Use the information display to access your
configurable MyKey settings:
1. Switch the ignition on using an admin key or fob.
2. Access the main menu on the information display controls, and select
Settings
, then MyKey by pressing OK
or the > button.
3. Use the arrow buttons to get to a configurable feature. 4. Press
OK or > to make a selection.
Note: You can clear or change your MyKey
settings at any time during the same key
cycle as you created the MyKey. Once you
have switched the engine off, however, you
will need an admin key to change or clear
your MyKey settings.
CLEARING ALL MYKEYS
You can clear all MyKeys within the same
key cycle as you created the MyKey. If you
switch your ignition off, however, you will
need to use an admin key to clear your
MyKeys.
Note: When you clear your MyKeys, you
remove all restrictions and return all MyKeys
to their original admin key status at once.
To clear all MyKeys of all MyKey settings,
use the information display to do the
following:
1. Access the main menu and select Settings
, then MyKey.
2. Scroll to
Clear MyKey and press the
OK button.
3. Hold the
OK button until ALL
MYKEYS CLEARED displays.
CHECKING MYKEY SYSTEM
STATUS
You can find information about your
programmed MyKeys by using the
information display.
MYKEY DISTANCE
Tracks the distance when drivers use a
MyKey. The only way to delete the
accumulated distance is by using an admin
key to clear your MyKey. If the distance
does not accumulate as expected, then
the intended user is not using the MyKey,
or an admin key user recently cleared and
then recreated a MyKey.
50
C-MAX (CCG) MyKey
™

NUMBER OF MYKEY(S)
Indicates the number of MyKeys
programmed to your vehicle. Use this
feature to detect how many MyKeys you
have for your vehicle and determine when
a MyKey has been deleted.
NUMBER OF ADMIN KEY(S)
Indicates how many admin keys are
programmed to your vehicle. Use this
feature to determine how many
unrestricted keys you have for your vehicle,
and detect if an additional MyKey has been
programmed.
USING MYKEY WITH REMOTE
START SYSTEMS
MyKey is not compatible with
non-Ford-approved aftermarket remote
start systems. If you choose to install a
remote start system, please see your Ford
authorized dealer for a Ford-approved
remote start system.
Vehicles With Ford-approved
Aftermarket Remote Start Systems
When using a Ford-approved aftermarket
remote start system, the vehicle recognizes
the remote start system as an additional
admin key. It is the vehicle
’s default setting.
You can also program the remote start as
a MyKey. As a result, the MyKey system
status menu display includes the remote
start system as an additional key in the
total count of MYKEY(S) PROGRAMMED
or ADMIN KEYS PROGRAMMED. See
Checking MyKey System Status (page
50). When you start your vehicle with a
Ford-approved aftermarket remote start
system, the system stalls the engine after
you open the door or shift the vehicle into
gear. This is intentional. When you restart
your vehicle, it reads your real key
(traditional key or intelligent key fob)
status instead of the remote start system
’s
status.
As an added precaution, owners of vehicles
equipped with traditional keys may want
to program the remote start system as a
MyKey, if the MyKey driver uses the remote
start fob. That way, when the MyKey driver
starts the vehicle with the remote start
system, the MyKey restrictions remain
active.
With a Ford-approved aftermarket remote
start system, it is possible to program all
real keys as MyKeys unintentionally. If this
happens, then the remote start fob is the
admin key. If you want to have only one
real key as a MyKey, or do not want to have
any MyKeys, then you need to use your
remote start to clear all MyKeys. In that
case, follow these steps:
• Enter the vehicle and close all doors.
• Remote start the vehicle using your
remote start fob.
• See
Clearing All MyKeys (page 50).
Follow Steps 1-3.
After clearing your MyKeys, you can create
a new MyKey. See
Creating a MyKey
(page 50).
Note: For vehicles with Intelligent Access
keys (push-button start), you cannot
program the remote start system as a
MyKey. Always treat the remote start fob
as you would any other admin key.
Vehicles With Non-Ford-approved
Aftermarket Remote Start Systems
51
C-MAX (CCG) MyKey
™

MyKey is not compatible with
non-Ford-approved aftermarket remote
start systems. If you choose to install a
remote start system, please see a Ford
authorized dealer for a Ford-approved
system.
The following information may help
customers who choose to install a
non-Ford-approved remote start system.
The actions provided below do not make
MyKey compatible with
non-Ford-approved remote start systems,
but may help you retain some MyKey
functions.
When using a non-Ford-approved remote
start system, the vehicle may recognize
the remote start system as an additional
admin key with its associated privileges. If
you restart the engine by inserting a key
into the ignition cylinder and recycling the
ignition completely, then you may retain
some MyKey functions. This action forces
your vehicle to read the traditional key
instead of the remote start fob and then
uses the key's associated privileges.
Note: The MyKey system status menu
display may include the remote start system
as an additional key in the total count of
MYKEY(S) PROGRAMMED or ADMIN KEYS
PROGRAMMED. See
Checking MyKey
System Status (page 50). As an added precaution, owners of vehicles
equipped with traditional keys may want
to program the remote start system as a
MyKey, if the MyKey driver uses the remote
start fob. That way, when the MyKey driver
starts the vehicle with the remote start
system, the MyKey restrictions will be
remain active.
With a non-Ford-approved aftermarket
remote start system, it is possible to
program all real keys as MyKeys
unintentionally. If this happens, then the
remote start fob is the admin key. If you
want to have only one real key as a MyKey,
or do not want to have any MyKeys, then
you need to use your remote start to clear
all MyKeys. In that case, follow these steps:
•
Enter the vehicle and close all doors.
• Remote start the vehicle using your
non-Ford-approved remote start fob.
• See
Clearing All MyKeys (page 50).
Follow Steps 1-3.
After clearing your MyKeys, you can create
a new MyKey. See
Creating a MyKey
(page 50).
Note: For vehicles with Intelligent Access
Keys (Push-button Start), you cannot
program the remote start system as a
MyKey. Always treat the remote start fob
as you would any other admin key.
MYKEY TROUBLESHOOTING Potential Causes
Condition
·
The key or fob used to start the vehicle does
not have admin privileges.
I cannot create a MyKey.
· The key or fob used to start the vehicle is the
only admin key (there always has to be at least
one admin key).
·
Vehicles with push-button start: The intelli-
gent access key fob is not positioned correctly
next to the steering column. See
Keyless
Starting (page 124).
52
C-MAX (CCG) MyKey
™