2014 FORD C MAX HYBRID belt

If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 34). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 187).
Important information about the fuel pump
shut-off is in this chapter.
Setting 911 Assist On
1. Press the phone button to enter the phone menu.
2. Scroll to select 911 Assist.
3. Press
OK to confirm and enter the 911
Assist menu.
4. Scroll to select between On and Off.
5. Press
OK when the desired option
appears in the radio display. Set On or
Set Off
appears in the display as
confirmation.
Off selections include:
• Off with reminder: Provides a display
and voice reminder at phone
connection at vehicle start.
• Off without reminder: Provides a
display reminder only without a voice
reminder at phone connection.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident. •
You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
303
C-MAX (CCG) SYNC™

Press Alerts, and then choose from any
of the following services:
• View
the complete message.
• Delete
the message.
• Delete All
messages.
This screen displays any system messages
(such as an SD card fault).
Note: The system alerts you to any
messages by turning the information icon
yellow. After you read or delete the
messages, the icon returns to white.
Calendar If your vehicle is equipped with
Navigation, touch the i
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Press
Calendar. You can view the current
calendar by day, week or month.
911 Assist
(If Equipped) WARNINGS
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help, which could delay
response time, potentially increasing the
risk of serious injury or death after a crash. Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time, which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. WARNINGS
Always place your phone in a secure
location in your vehicle so it does not
become a projectile or damaged in
a crash. Failure to do so may cause serious
injury to someone or damage the phone,
which could prevent 911 Assist from
working properly. Note:
The SYNC 911 Assist feature must be
set on prior to the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excludes knee
airbags and rear inflatable safety belts [if
equipped]) or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See
Supplementary Restraints System
(page 34). Important information
regarding airbag deployment is in this
chapter.
See
Roadside Emergencies (page 187).
Important information regarding the fuel
pump shut-off is in this chapter.
381
C-MAX (CCG) MyFord Touch
™
(If Equipped)E142608

Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also offers a
Premium Maintenance Plan that covers all
scheduled maintenance, and select items
that routinely wear out.
The coverage is prepaid, so you never have
to worry about affording your vehicle
maintenance. It covers regular checkups,
routine inspections, preventive care and
replacement of select items that require
periodic attention for normal wear:
•
Windshield Wiper Blades
• Spark Plugs (except in California)
• The Clutch Disc
• Brake Pads and Linings
• Shock Absorbers
• Belts and Hoses
• Diesel Exhaust Fluid Replenishment Contact your selling authorized Ford or
Lincoln dealership today so they can
customize a Ford Extended Service Plan
that fits your driving lifestyle and budget.
Interest Free Finance Options
Available
Take advantage of our interest free
installment payment plan. Just a 10%
down payment will provide you with an
affordable, no interest, no fee payment
program.
To learn more, call our Ford ESP specialists
at 800-367-3377. Don
’t forget to ask about
our interest free payment program,
allowing you all the security and benefits
Ford ESP has to offer while paying over
time. You are pre-approved with no credit
checks, no hassles!
Complete the information below and mail
to:
Ford ESP
P.O. Box 8072
Royal Oak, MI 48068-0039 Name (PLEASE PRINT)
APT.#
ADDRESS
ZIP
STATE
CITY
E-MAIL
415
C-MAX (CCG) Ford Extended Service Plan (ESP)

Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
419
C-MAX (CCG) Scheduled Maintenance

Check Every 12 Months (C-MAX Energi
Plug-in Hybrid Only)
Inspect the engine oil filter for signs of
damage such as rust, paint blistering,
scratches or dents. If any of these
conditions are present, replace the filter.
See Normal Scheduled Maintenance
(page 421). Multi-point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great. Multi-point inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and A/C hoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires for wear and proper pressure**
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
420
C-MAX (CCG) Scheduled Maintenance

Center Console..............................................123
Changing a Bulb...........................................222
Lamp Assembly Condensation.................... 222
Replacing Fog, Park and Turn Signal Bulbs.................................................................. 224
Replacing Headlamp Bulbs........................... 223
Replacing License Plate Lamp Bulb...........227
Replacing Reverse Lamp and Tail Lamp Bulbs:................................................................. 226
Replacing Tail, Brake and Turn Signal Bulbs.................................................................. 225
Replacing the Center High Mounted Brake Lamp Bulbs...................................................... 227
Changing a Fuse...........................................207 Fuses....................................................................... 207
Changing the 12V Battery..........................218
Changing the Engine Air Filter.................229 Identifying Air Filter Element
Components................................................... 229
Installing the Engine Air Filter Element............................................................ 230
Removing the Engine Air Filter Element
............................................................ 230
Changing the Wiper Blades......................219
Changing the Front Wiper Blades...............220
Changing the Rear Window Wiper
Blade................................................................. 220
Setting the Front Wipers in the Service Position............................................................. 220
Charging the High Voltage Battery
........148
CHARGING THE HIGH-VOLTAGE BATTERY
(ENERGI VEHICLES).................................... 148
Checking MyKey System Status..............50
Checking the Wiper Blades.......................219
Child Restraint and Safety Belt Maintenance.................................................32
Child Safety.......................................................14 General Information............................................. 14
Child Safety Locks
..........................................24
Left-Hand Side...................................................... 25
Right-Hand Side................................................... 25
Child Seat Positioning
..................................23
Cleaning Leather Seats.............................235
Cleaning Products.......................................232
Cleaning the Alloy Wheels
.......................236
Cleaning the Engine....................................233 Cleaning the Exterior
..................................232
Cleaning Plastic Exterior Parts...................... 233
Exterior Chrome.................................................. 232
Stripes or Graphics (if equipped)................232
Underbody............................................................ 233
Cleaning the Instrument Panel and Instrument Cluster Lens.........................234
Cleaning the Interior...................................234
Cleaning the Windows and Wiper Blades...........................................................234
Clearing All MyKeys.......................................50
Climate............................................................384 Climate Control Voice Commands.............385
Climate Control.............................................105
Collision, Damage or Fire Event...............191 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries....................... 191
Coolant Check See: Engine Coolant Check............................. 213
Crash Sensors and Airbag Indicator
.........41
Creating a MyKey...........................................50
Programming/Changing Configurable
Settings............................................................... 50
Cruise Control
.................................................66
Principle of Operation........................................ 171
Cruise control See: Using Cruise Control.................................. 171
Customer Assistance
..................................194
D
Data Recording
..................................................9
Event Data Recording........................................... 9
Service Data Recording........................................ 9
Daytime Running Lamps
.............................73
Digital Radio..................................................280
HD Radio Reception and Station
Troubleshooting............................................. 281
Direction Indicators
........................................73
Driver and Passenger Airbags....................35 Children and Airbags........................................... 35
Proper Driver and Front Passenger Seating Adjustment........................................................ 35
Driver Knee Airbag.........................................39
Driving Aids
......................................................173
Driving Hints...................................................184
Driving Through Water................................185
436
C-MAX (CCG) Index

DRL
See: Daytime Running Lamps......................... 73
E
Economical Driving......................................184
Electric Vehicle Information....................364 Power....................................................................... 371
Settings (Energi Only)..................................... 365
Emission Control System..........................143 On-Board Diagnostics (OBD-II)................... 144
Readiness for Inspection/Maintenance (I/M) Testing................................................... 144
End User License Agreement.................399 SYNC® End User License Agreement
(EULA).............................................................. 399
Engine Block Heater.....................................127 Using the Engine Block Heater...................... 128
Engine Coolant Check.................................213 Adding Coolant.................................................... 214
Adding Engine Coolant..................................... 215
Adding Inverter System Controller Coolant.............................................................. 215
Checking the Engine Coolant......................... 213
Checking the Inverter System Controller Coolant.............................................................. 213
Engine Coolant and Inverter System Controller Coolant......................................... 213
Recycled Engine Coolant................................. 215
Severe Climates.................................................. 215
What You Should Know About Fail-Safe Cooling............................................................... 216
Engine Immobilizer See: Passive Anti-Theft System..................... 63
Engine Oil Check...........................................212 Adding Engine Oil................................................ 212
Resetting the Oil Life Monitoring System............................................................... 212
Engine Oil Dipstick........................................212
Engine Specifications................................265 Entertainment...............................................341
A/V Inputs............................................................. 357
AM/FM Radio...................................................... 343
Bluetooth Audio.................................................. 357
Browsing Device Content................................ 341
CD........................................................................\
.... 352
SD Card Slot and USB Port............................ 353
SIRIUS® Satellite Radio (If Activated)........................................................ 348
Supported Media Players, Formats and Metadata Information................................ 356
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors.................................................77
Fold-Away Exterior Mirrors............................... 78
Heated Exterior Mirrors...................................... 78
Integrated Blind Spot Mirrors........................... 78
Power Exterior Mirrors......................................... 77
Signal Indicator Mirrors...................................... 78
F
Fastening the Safety Belts..........................27 Restraint of Pregnant Women......................... 27
Safety Belt Extension Assembly.................... 29
Safety Belt Locking Modes............................... 28
Flat Tire Inflation See: Temporary Mobility Kit.......................... 239
Floor Mats
.......................................................186
Fog Lamps - Front See: Front Fog Lamps......................................... 73
Ford Credit
..........................................................11
(U.S. Only)................................................................. 11
Ford Extended Service Plan (ESP)........414 SERVICE PLANS (CANADA ONLY).............416
SERVICE PLANS (U.S. Only).......................... 414
Front Fog Lamps.............................................73
Front Passenger Sensing System............36
Fuel and Refueling.......................................135
Fuel Consumption........................................142 Calculating Fuel Economy.............................. 142
Filling the Tank..................................................... 142
Fuel Filter
..........................................................217
437
C-MAX (CCG) Index

Information Messages.................................98
AdvanceTrac®...................................................... 98
Alarm........................................................................\
99
Battery and Charging System (High Voltage).............................................................. 99
Doors........................................................................\
99
Fuel........................................................................\
.. 100
Hill Start Assist................................................... 100
Keys and Intelligent Access........................... 100
Maintenance......................................................... 101
MyKey...................................................................... 102
Park Aid.................................................................. 103
Park Brake............................................................. 103
Power Steering.................................................... 103
Remote Start....................................................... 103
Tire Pressure Monitoring System.................104
Transmission........................................................ 104
Installing Child Seats.....................................15 Child Seats............................................................... 15
Using Lap and Shoulder Belts.......................... 16
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 18
Using Tether Straps............................................. 20
Instrument Cluster
.........................................81
Instrument Lighting Dimmer......................72 Vehicles With Front Fog Lamps...................... 72
Vehicles Without Front Fog Lamps...............72
Interior Lamps
..................................................73
Front Interior Lamp ............................................. 74
Rear Interior Lamp................................................ 74
Interior Mirror
....................................................79
Auto-Dimming Mirror.......................................... 79
Introduction.........................................................7
J
Jump-Starting the Vehicle........................188 Connecting the Jumper Cables..................... 189
Jump Starting...................................................... 190
Preparing Your Vehicle..................................... 188
Removing the Jumper Cables....................... 190
K
Keyless Starting.............................................124 Ignition Modes..................................................... 125
Keys and Remote Controls.........................43 L
Lighting Control................................................71
Headlamp Flasher................................................. 71
High Beams.............................................................. 71
Lighting................................................................71
Load Carrying
..................................................174
Load Limit........................................................175
Vehicle Loading.................................................... 175
Locking and Unlocking.................................55 Activating Intelligent Access .......................... 56
Autolock................................................................... 57
Battery Saver......................................................... 58
Illuminated Entry.................................................. 58
Illuminated Exit..................................................... 58
Mechanical Key..................................................... 56
Opening a Rear Door from Inside.................. 56
Power Door Locks................................................ 55
Remote Control.................................................... 55
Smart Unlocks For Integrated Keyhead Transmitter......................................................... 57
Smart Unlocks For Intelligent Access Keys ........................................................................\
........ 57
Locks...................................................................55
Luggage Covers
..............................................174
Removing the Shade......................................... 174
M
Maintenance.................................................209 General Information......................................... 209
Manual Liftgate
..............................................59
Closing the Liftgate............................................. 59
Opening the Liftgate........................................... 59
Manual Seats
..................................................112
Adjusting the Height of the Driver's
Seat...................................................................... 113
Lumbar Adjustment (If Equipped)...............113
Moving the Seat Backward and Forward............................................................... 112
Recline Adjustment............................................ 113
Media Hub......................................................286
Message Center See: Information Displays................................ 88
Mirrors See: Heated Windows and Mirrors...............107
See: Windows and Mirrors................................ 76
Mobile Communications Equipment
.......12
439
C-MAX (CCG) Index