2014 FORD C MAX HYBRID mirror

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
· Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
· You may be using the
wrong voice commands.
· You may be speaking too
soon or at the wrong time.
SYNC does not understand
what I am saying.
· Be aware that SYNC's
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
· Review the media voice
commands at the beginning
of the media section.
· You may be using the
wrong voice commands.
· You may be saying the
name differently than the
way you saved it.
SYNC does not understand
the name of a song or artist.
· Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.
· The system may not be
reading the name the same
way you are saying it.
· Make sure you are saying
the complete title, such as
"California remix featuring
Jennifer Nettles".
· If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
· Do not use special charac-
ters in the title. The system
does not recognize them.
· Review the Phone voice
commands at the beginning
of the phone section.
· You may be using the
wrong voice commands.
· You may be saying the
name differently than the
way you saved it.
SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
· Make sure you are saying
the contacts exactly as they
are listed. For example, if
you save a contact as Joe
Wilson, say "Call Joe
Wilson".
· Contacts in your phone-
book may be very short and
similar, or they may contain
special characters.
320
C-MAX (CCG) SYNC™

DRL
See: Daytime Running Lamps......................... 73
E
Economical Driving......................................184
Electric Vehicle Information....................364 Power....................................................................... 371
Settings (Energi Only)..................................... 365
Emission Control System..........................143 On-Board Diagnostics (OBD-II)................... 144
Readiness for Inspection/Maintenance (I/M) Testing................................................... 144
End User License Agreement.................399 SYNC® End User License Agreement
(EULA).............................................................. 399
Engine Block Heater.....................................127 Using the Engine Block Heater...................... 128
Engine Coolant Check.................................213 Adding Coolant.................................................... 214
Adding Engine Coolant..................................... 215
Adding Inverter System Controller Coolant.............................................................. 215
Checking the Engine Coolant......................... 213
Checking the Inverter System Controller Coolant.............................................................. 213
Engine Coolant and Inverter System Controller Coolant......................................... 213
Recycled Engine Coolant................................. 215
Severe Climates.................................................. 215
What You Should Know About Fail-Safe Cooling............................................................... 216
Engine Immobilizer See: Passive Anti-Theft System..................... 63
Engine Oil Check...........................................212 Adding Engine Oil................................................ 212
Resetting the Oil Life Monitoring System............................................................... 212
Engine Oil Dipstick........................................212
Engine Specifications................................265 Entertainment...............................................341
A/V Inputs............................................................. 357
AM/FM Radio...................................................... 343
Bluetooth Audio.................................................. 357
Browsing Device Content................................ 341
CD........................................................................\
.... 352
SD Card Slot and USB Port............................ 353
SIRIUS® Satellite Radio (If Activated)........................................................ 348
Supported Media Players, Formats and Metadata Information................................ 356
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors.................................................77
Fold-Away Exterior Mirrors............................... 78
Heated Exterior Mirrors...................................... 78
Integrated Blind Spot Mirrors........................... 78
Power Exterior Mirrors......................................... 77
Signal Indicator Mirrors...................................... 78
F
Fastening the Safety Belts..........................27 Restraint of Pregnant Women......................... 27
Safety Belt Extension Assembly.................... 29
Safety Belt Locking Modes............................... 28
Flat Tire Inflation See: Temporary Mobility Kit.......................... 239
Floor Mats
.......................................................186
Fog Lamps - Front See: Front Fog Lamps......................................... 73
Ford Credit
..........................................................11
(U.S. Only)................................................................. 11
Ford Extended Service Plan (ESP)........414 SERVICE PLANS (CANADA ONLY).............416
SERVICE PLANS (U.S. Only).......................... 414
Front Fog Lamps.............................................73
Front Passenger Sensing System............36
Fuel and Refueling.......................................135
Fuel Consumption........................................142 Calculating Fuel Economy.............................. 142
Filling the Tank..................................................... 142
Fuel Filter
..........................................................217
437
C-MAX (CCG) Index

Fuel Quality.....................................................136
Choosing the Right Fuel................................... 136
Fuel Freshness Mode (Energi Vehicles Only)................................................................... 136
Octane Recommendations............................ 136
Fuel Shutoff...................................................188
Fuses................................................................200
Fuse Specification Chart..........................200 Luggage Compartment Fuse Panel...........205
Passenger Compartment Fuse
Panel................................................................. 203
Power Distribution Box................................... 200
Pre-Fuse Box...................................................... 200
G
Garage Door Opener See: Universal Garage Door Opener.............117
Gauges................................................................81 Common Displays................................................ 82
Left Information Display..................................... 81
Right Information Display.................................. 81
General Information on Radio Frequencies...................................................43
Intelligent Access................................................. 43
General Maintenance Information
.........417
Multi-point Inspection..................................... 420
Owner Checks and Services.......................... 419
Protecting Your Investment............................ 417
Why Maintain Your Vehicle?........................... 417
Why Maintain Your Vehicle at Your Dealership?...................................................... 417
Getting Assistance Outside the U.S. and Canada..........................................................197
Getting the Services You Need...............194 Away From Home.............................................. 194
Global Opening
................................................77
Opening the Windows........................................ 77
H
Handbrake See: Parking Brake.............................................. 157
Hazard Warning Flashers
..........................188
Headlamp Exit Delay.....................................73
Head Restraints.............................................110 Adjusting the Head Restraint........................... 111
Heated Seats...................................................115 Heated Windows and Mirrors..................107
Heated Exterior Mirror...................................... 108
Heated Rear Window........................................ 107
Heating See: Climate Control......................................... 105
HEV See: Hybrid Electric Vehicle............................ 129
High Voltage Battery Cut-Off Switch.............................................................151
High Voltage Battery...................................146 General Information.......................................... 146
Hill Start Assist
..............................................157
Using Hill Start Assist....................................... 158
Hints on Controlling the Interior Climate..........................................................107
General Hints........................................................ 107
Hints on Driving With Anti-Lock Brakes.............................................................157
Hood Lock See: Opening and Closing the Hood..........209
Hybrid Electric Vehicle................................129 Hybrid Vehicle Operation (C-MAX Hybrid
and C-MAX Energi)....................................... 130
Plug-in Power Mode and Hybrid Mode (C-MAX Energi Only).................................... 129
I
Ignition Switch
...............................................124
In California (U.S. Only).............................195
Information Display Control
......................66
Multimedia Controls............................................ 67
Information Displays
....................................88
General Information........................................... 88
Information.....................................................375 911 Assist................................................................ 381
Alerts...................................................................... 380
Calendar................................................................. 381
SIRIUS Travel Link.............................................. 378
SYNC Services (If Equipped, United States Only).................................................................. 375
Vehicle Health Report...................................... 383
438
C-MAX (CCG) Index

Information Messages.................................98
AdvanceTrac®...................................................... 98
Alarm........................................................................\
99
Battery and Charging System (High Voltage).............................................................. 99
Doors........................................................................\
99
Fuel........................................................................\
.. 100
Hill Start Assist................................................... 100
Keys and Intelligent Access........................... 100
Maintenance......................................................... 101
MyKey...................................................................... 102
Park Aid.................................................................. 103
Park Brake............................................................. 103
Power Steering.................................................... 103
Remote Start....................................................... 103
Tire Pressure Monitoring System.................104
Transmission........................................................ 104
Installing Child Seats.....................................15 Child Seats............................................................... 15
Using Lap and Shoulder Belts.......................... 16
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 18
Using Tether Straps............................................. 20
Instrument Cluster
.........................................81
Instrument Lighting Dimmer......................72 Vehicles With Front Fog Lamps...................... 72
Vehicles Without Front Fog Lamps...............72
Interior Lamps
..................................................73
Front Interior Lamp ............................................. 74
Rear Interior Lamp................................................ 74
Interior Mirror
....................................................79
Auto-Dimming Mirror.......................................... 79
Introduction.........................................................7
J
Jump-Starting the Vehicle........................188 Connecting the Jumper Cables..................... 189
Jump Starting...................................................... 190
Preparing Your Vehicle..................................... 188
Removing the Jumper Cables....................... 190
K
Keyless Starting.............................................124 Ignition Modes..................................................... 125
Keys and Remote Controls.........................43 L
Lighting Control................................................71
Headlamp Flasher................................................. 71
High Beams.............................................................. 71
Lighting................................................................71
Load Carrying
..................................................174
Load Limit........................................................175
Vehicle Loading.................................................... 175
Locking and Unlocking.................................55 Activating Intelligent Access .......................... 56
Autolock................................................................... 57
Battery Saver......................................................... 58
Illuminated Entry.................................................. 58
Illuminated Exit..................................................... 58
Mechanical Key..................................................... 56
Opening a Rear Door from Inside.................. 56
Power Door Locks................................................ 55
Remote Control.................................................... 55
Smart Unlocks For Integrated Keyhead Transmitter......................................................... 57
Smart Unlocks For Intelligent Access Keys ........................................................................\
........ 57
Locks...................................................................55
Luggage Covers
..............................................174
Removing the Shade......................................... 174
M
Maintenance.................................................209 General Information......................................... 209
Manual Liftgate
..............................................59
Closing the Liftgate............................................. 59
Opening the Liftgate........................................... 59
Manual Seats
..................................................112
Adjusting the Height of the Driver's
Seat...................................................................... 113
Lumbar Adjustment (If Equipped)...............113
Moving the Seat Backward and Forward............................................................... 112
Recline Adjustment............................................ 113
Media Hub......................................................286
Message Center See: Information Displays................................ 88
Mirrors See: Heated Windows and Mirrors...............107
See: Windows and Mirrors................................ 76
Mobile Communications Equipment
.......12
439
C-MAX (CCG) Index

Starting a Gasoline Engine........................125
Guarding Against Exhaust Fumes................127
Important Ventilating Information...............127
Switching Off the Vehicle When It Is
Moving................................................................126
Switching Off the Vehicle When It Is Stationary......................................................... 126
Vehicles with an Ignition Key.......................... 125
Vehicles with Keyless Start............................. 125
Starting and Stopping the Engine
..........124
General Information.......................................... 124
Steering.............................................................173 Electric Power Steering..................................... 173
Steering Wheel...............................................65
Storage Compartments
.............................123
Sun Shades......................................................79 Bounce-Back......................................................... 80
Opening and Closing the Sun Shade...........80
Sun Shade Relearning....................................... 80
Sun Visors.........................................................79 Illuminated Vanity Mirror................................... 79
Supplementary Restraints System.........34 Principle of Operation........................................ 34
Symbols Glossary
.............................................7
SYNC™ Applications and Services........................................................302
911 Assist............................................................... 302
SYNC Services: Traffic, Directions & Information (TDI)......................................... 305
Vehicle Health Report..................................... 304
SYNC™
............................................................287
General Information.......................................... 287
SYNC™ Troubleshooting
..........................316
T
Tailgate See: Manual Liftgate........................................... 59
See: Power Liftgate............................................. 60
Technical Specifications See: Capacities and Specifications............265 Temporary Mobility Kit
..............................239
First Stage: Reinflating the Tire with Sealing
Compound and Air........................................ 241
General Information......................................... 240
Second Stage: Checking Tire Pressure............................................................ 242
Tips for Use of the Kit...................................... 240
What to Do after the Tire has Been Sealed............................................................... 243
What to Do When a Tire Is Punctured........241
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................196
Tire Care
..........................................................245
Glossary of Tire Terminology........................ 246
Information About Uniform Tire Quality Grading............................................................. 245
Information Contained on the Tire Sidewall............................................................ 247
Temperature A B C............................................ 246
Traction AA A B C............................................... 245
Treadwear............................................................. 245
Tire Inflation When Punctured See: Temporary Mobility Kit.......................... 239
Tire Pressure Monitoring System
...........259
Changing Tires With a Tire Pressure
Monitoring System....................................... 260
Understanding Your Tire Pressure Monitoring System ....................................... 261
Tire Repair Kit See: Temporary Mobility Kit.......................... 239
Tires See: Wheels and Tires..................................... 239
Towing a Trailer.............................................182
Towing the Vehicle on Four Wheels...........................................................182
Emergency Towing............................................. 182
Recreational Towing.......................................... 183
Towing
..............................................................182
Traction Control............................................159
Principle of Operation....................................... 159
Transmission Code Designation............268
Transmission..................................................153
Transmission See: Transmission.............................................. 153
Transporting the Vehicle............................182
442
C-MAX (CCG) Index

W
Warning Lamps and Indicators.................83
Anti-Lock Braking System................................ 84
Battery..................................................................... 84
Brake System........................................................ 84
Cruise Control........................................................ 84
Direction Indicator............................................... 84
Door Ajar................................................................. 84
Engine and Motor Coolant Temperature..................................................... 84
Engine Oil................................................................ 84
EV Later................................................................... 85
EV Now.................................................................... 84
Fasten Safety Belt............................................... 85
Front Airbag........................................................... 85
Front Fog Lamps.................................................. 85
High Beam.............................................................. 85
Liftgate Ajar............................................................ 85
Low Battery............................................................ 85
Low Fuel Level....................................................... 85
Low Tire Pressure Warning............................... 85
Overdrive Cancel and Grade Assist..............85
Parking Lamps...................................................... 85
Powertrain Fault................................................... 85
Ready to Drive....................................................... 86
Service Engine Soon........................................... 86
Stability Control................................................... 86
Stability Control Off............................................ 86
Stop Safely............................................................. 86
Vehicle Plugged in............................................... 86
Washer Fluid Check......................................217
Washers See: Cleaning the Exterior............................... 232
See: Wipers and Washers................................. 68
Waxing.............................................................233
Wheels and Tires.........................................239 Technical Specifications................................. 263
Windows and Mirrors....................................76
Windshield Washers
.....................................69
Windshield Wipers........................................68
Intermittent Wipe................................................ 68
Speed dependent wipers (if equipped).......................................................... 68
Wipers and Washers
....................................68
444
C-MAX (CCG) Index