2014 CHRYSLER TOWN AND COUNTRY service

INTRODUCTION
Congratulations on selecting your new Chrysler Group
LLC vehicle. Be assured that it represents precision
workmanship, distinctive styling, and high quality - all
essentials that are traditional to our vehicles.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint
you with the operation and maintenance of your vehicle.
It is supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to
read these publications carefully. Following the instruc-
tions and recommendations in this manual will help
assure safe and enjoyable operation of your vehicle.
NOTE: After reviewing the owner information, it
should be stored in the vehicle for convenient referenc-
ing and remain with the vehicle when sold.When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained tech-
nicians and genuine parts, and cares about your satisfac-
tion.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the
items of equipment ordered, certain descriptions and
illustrations may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the
symbols that may be used on your vehicle or throughout
this Owner’s Manual:
4 INTRODUCTION

the bulb check, it indicates that someone used an invalid
Key Fob to start the engine. Either of these conditions will
result in the engine being shut off after two seconds.
If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than 10
seconds), it indicates that there is a fault in the electron-
ics. Should this occur, have the vehicle serviced as soon
as possible by an authorized dealer.
CAUTION!
The Sentry Key® Immobilizer system is not compat-
ible with some aftermarket remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.
All of the Key Fobs provided with your new vehicle have
been programmed to the vehicle electronics.
Replacement Keys
NOTE: Only Key Fobs that are programmed to the
vehicle electronics can be used to start and operate the
vehicle. Once a Key Fob is programmed to a vehicle, it
cannot be reprogrammed to any other vehicle.
CAUTION!
Always remove the Key Fobs from the vehicle and
lock all doors when leaving the vehicle unattended.
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 17

At the time of purchase, the original owner is provided
with a four-digit Personal Identification Number (PIN).
Keep the PIN in a secure location. This number is
required for authorized dealer replacement of Key Fobs.
Duplication of Key Fobs may be performed at an autho-
rized dealer, this procedure consists of programming a
blank Key Fob to the vehicle electronics. A blank Key Fob
is one that has never been programmed.
NOTE:When having the Sentry Key® Immobilizer sys-
tem serviced, bring all vehicle Key Fobs with you to the
authorized dealer.
Customer Key Programming
Programming Key Fobs or RKE transmitters may be
performed at an authorized dealer.
General Information
The Sentry Key® system complies with FCC rules part 15
and with RSS-210 of Industry Canada. Operation is
subject to the following conditions:
• This device may not cause harmful interference.
• This device must accept any interference that may be
received, including interference that may cause unde-
sired operation.
NOTE: Changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
18 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

If you press the power door lock switch while the sliding
door is open, the sliding door will lock.
Automatic Door Locks — If Equipped
When enabled, the door locks will lock automatically
when the vehicle’s speed exceeds 15 mph (24 km/h). The
auto door lock feature can be enabled or disabled by your
authorized dealer per written request of the customer.
Please see your authorized dealer for service.
Unlock Doors Automatically On Exit — If
Equipped
The Unlock Doors Automatically On Exit feature unlocks
all of the vehicle doors when any door is opened. This
will occur only after the shift lever has been shifted into
the PARK position, after the vehicle has been driven (the
shift lever has been shifted out of PARK and all doors
closed).
The Unlock Doors Automatically On Exit feature will not
operate if there is any manual operation of the power
door locks (lock or unlock).
Front Passenger Power Door Switches
1 — Window Open/Close
2 — Power Door Locks 40 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

How To Engage The Automatic Locking Mode
1. Buckle the combination lap and shoulder belt.
2. Grasp the shoulder portion and pull downward untilthe entire belt is extracted.
3. Allow the belt to retract. As the belt retracts, you will hear a clicking sound. This indicates the safety belt is
now in the Automatic Locking Mode.
How To Disengage The Automatic Locking Mode
Unbuckle the combination lap/shoulder belt and allow it
to retract completely to disengage the Automatic Locking
Mode and activate the vehicle sensitive (emergency)
locking mode.
WARNING!
•The belt and retractor assembly must be replaced if
the seat belt assembly Automatic Locking Retractor
(ALR) feature or any other seat belt function is not
working properly when checked according to the
procedures in the Service Manual.
• Failure to replace the belt and retractor assembly
could increase the risk of injury in collisions.
Energy Management Feature
This vehicle has a safety belt system with an Energy
Management feature in the front seating positions to help
further reduce the risk of injury in the event of a head-on
collision.
This safety belt system has a retractor assembly that is
designed to release webbing in a controlled manner. This
feature is designed to help reduce the belt force acting on
the occupant’s chest.
74 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

WARNING!
Ignoring the Air Bag Warning Light in your instru-
ment panel could mean you won’t have the air bags
to protect you in a collision. If the light does not come
on as a bulb check when the ignition is first turned
on, stays on after you start the vehicle, or if it comes
on as you drive, have an authorized dealer service the
air bag system immediately.
Driver And Passenger Advanced Front Air Bag
Inflator Units
The Driver and Passenger Advanced Front Air Bag
Inflator Units are located in the center of the steering
wheel and on the right side of the instrument panel.
When the ORC detects a collision requiring the Ad-
vanced Front Air Bags, it signals the inflator units. A large
quantity of non-toxic gas is generated to inflate the
Advanced Front Air Bags. Different air bag inflation ratesare possible, based on several factors, including the
collision type and severity. The steering wheel hub trim
cover and the upper right side of the instrument panel
separate and fold out of the way as the air bags inflate to
their full size. The air bags fully inflate in about 50 to 70
milliseconds. This is about half of the time it takes to
blink your eyes. The air bags then quickly deflate while
helping to restrain the driver and front passenger.
The Advanced Front Air Bag gas is vented through the
vent holes in the sides of the air bag. In this way, the air
bags do not interfere with your control of the vehicle.Supplemental Driver Side Knee Air Bag Inflator
Unit
The Supplemental Driver Side Knee Air Bag unit is
located in the instrument panel trim beneath the steering
column. When the ORC detects a collision requiring the
Advanced Front Air Bags, it signals the inflator units. A
large quantity of non-toxic gas is generated to inflate the
90 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

NOTE:Front and/or side air bags will not deploy in all
collisions. This does not mean something is wrong with
the air bag system.
If you do have a collision which deploys the air bags, any
or all of the following may occur:
• The nylon air bag material may sometimes cause
abrasions and/or skin reddening to the driver and
front passenger as the air bags deploy and unfold. The
abrasions are similar to friction rope burns or those
you might get sliding along a carpet or gymnasium
floor. They are not caused by contact with chemicals.
They are not permanent and normally heal quickly.
However, if you haven’t healed significantly within a
few days, or if you have any blistering, see your doctor
immediately.
• As the air bags deflate, you may see some smoke-like
particles. The particles are a normal by-product of the
process that generates the non-toxic gas used for air bag inflation. These airborne particles may irritate the
skin, eyes, nose, or throat. If you have skin or eye
irritation, rinse the area with cool water. For nose or
throat irritation, move to fresh air. If the irritation
continues, see your doctor. If these particles settle on
your clothing, follow the garment manufacturer’s in-
structions for cleaning.
Do not drive your vehicle after the air bags have de-
ployed. If you are involved in another collision, the air
bags will not be in place to protect you.
WARNING!
Deployed air bags and seat belt pretensioners cannot
protect you in another collision. Have the air bags,
seat belt pretensioners, and the front seat belt retrac-
tor assemblies replaced by an authorized dealer im-
mediately. Also, have the Occupant Restraint Con-
troller (ORC) system serviced as well.
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 93

Maintaining Your Air Bag System
WARNING!
•Modifications to any part of the air bag system
could cause it to fail when you need it. You could
be injured if the air bag system is not there to
protect you. Do not modify the components or
wiring, including adding any kind of badges or
stickers to the steering wheel hub trim cover or the
upper right side of the instrument panel. Do not
modify the front bumper, vehicle body structure, or
add aftermarket side steps or running boards.
• It is dangerous to try to repair any part of the air
bag system yourself. Be sure to tell anyone who
works on your vehicle that it has an air bag system.
(Continued)
WARNING! (Continued)
•Do not attempt to modify any part of your air bag
system. The air bag may inflate accidentally or may
not function properly if modifications are made.
Take your vehicle to an authorized dealer for any
air bag system service. If your seat, including your
trim cover and cushion, needs to be serviced in any
way (including removal or loosening/tightening of
seat attachment bolts), take the vehicle to your
authorized dealer. Only manufacturer approved
seat accessories may be used. If it is necessary to
modify the air bag system for persons with dis-
abilities, contact your authorized dealer.
94 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE